Chatling
No-code AI chatbot platform with 32-model LLM selection
No-code AI chatbot platform with 32-model LLM selection and SMB-focused pricing starting at $25/month. Developed by Envision Labs Inc. (Ontario, Canada), Chatling balances visual builder simplicity with REST API v2 access and native WhatsApp integration. 4.8/5 G2 rating (53-63 reviews). Critical gaps: NO SOC 2/HIPAA certifications, NO native human handoff, NO official SDKs, NO source citations.
Overall Rating
4.3
58 reviews
Features4.4
Ease of Use4.5
Support4.1
Value4.3
Performance4.2
Company Information
Founded
Year not disclosed
Headquarters
Ontario, Canada
Company Size
Small team (exact size undisclosed) employees
Funding
Bootstrapped (no funding announcements found)
Pros
- Broadest AI model selection (32 models) among no-code platforms - includes GPT-5, Claude 4.5, Gemini 2.5 with per-block flexibility
- Generous free tier: 100 AI credits, 2 chatbots, 8 models, 500K characters - meaningful testing capacity without credit card
- Unlimited non-AI chats across all tiers reduces usage anxiety and cost unpredictability
- Competitive SMB pricing: $25/month Pro tier vs $30K+/year enterprise alternatives (Drift, Yellow.ai)
- Native WhatsApp Business API integration with full functionality - strong for consumer-facing use cases
- 5-minute setup time consistently praised by users - genuine no-code accessibility for non-technical teams
- REST API v2 with 300 req/min rate limit provides programmatic control beyond visual builder limitations
- 85+ languages with automatic detection - valuable for global deployments without manual configuration
- GDPR-compliant with EU data residency (Amsterdam) and explicit no-training guarantees for customer data
- 4.8/5 G2 rating from 53-63 reviews with reliability highlighted: 'chatbots have never gone down'
Cons
- NO SOC 2, HIPAA, or ISO 27001 certifications - disqualifying for regulated industries (healthcare, finance)
- NO native human handoff/escalation - fallback collects contact info vs live agent transfer, requires third-party Zapier workarounds
- NO official JavaScript or Python SDKs - developers must build own HTTP clients, lacks Postman collections/OpenAPI specs
- NO source citations displayed to end users - reduces transparency and trust vs competitors showing document references
- NO confidence scoring or hallucination detection mechanisms documented - only indirect temperature control
- Limited file format support: PDF, DOCX, TXT only - NO CSV, Excel, structured data formats
- NO cloud storage integrations (Google Drive, Dropbox, Notion, OneDrive) - requires manual downloads before upload
- NO native Slack, Microsoft Teams, Telegram integrations - significant B2B messaging gap vs omnichannel competitors
- NO SSO/SAML, IP restrictions, or audit logs - enterprise access control gap
- NO custom CSS injection - limits pixel-perfect brand matching for design-conscious teams
- Email-only support (support@chatling.ai) with no live chat, phone, or published SLAs - G2 users cite slow response times
- Single flow architecture becomes unwieldy for complex bots, cannot import/export flows (G2 criticism)
Best Use Cases
SMB Customer Support Automation
Small businesses and startups needing rapid chatbot deployment for website support. One user reported 45% of support questions resolved, reducing email inquiries from 1,500+ monthly. 5-minute setup praised for non-technical teams.
E-commerce Order Status & FAQs
Shopify, WooCommerce, PrestaShop stores deploying chatbots for order tracking, shipping info, and product FAQs. HTTP Request actions enable real-time order lookups via external APIs integrated into conversation flows.
WhatsApp Business Automation
Consumer-facing businesses prioritizing WhatsApp engagement. Native WhatsApp Business API integration supports media sharing, automated responses, and full chatbot functionality for global customer bases.
Multi-language Website Support
Global businesses requiring multi-language chatbots with automatic language detection across 85+ languages. Browser-based detection eliminates manual configuration for international visitors.
Lead Capture & CRM Integration
Marketing teams using chatbots for lead generation with built-in form capture (name/email/phone). Zapier integration enables real-time lead routing to HubSpot, Salesforce, and 7,000+ apps.
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