Fini AI
RAGless AI agent for customer support automation
InnovatorFini AI is a next-generation customer support platform built on proprietary RAGless architecture, claiming 97-98% accuracy. Founded by ex-Uber engineers and backed by Y Combinator, Fini specializes in action-taking AI agents that execute refunds, update accounts, and verify identities—going beyond traditional RAG document retrieval.
Overall Rating
4.5
47 reviews
Features4.6
Ease of Use4.5
Support4.7
Value3.9
Performance4.7
Company Information
Founded
2022
Headquarters
Amsterdam, Netherlands
Company Size
11-50 employees
Funding
$125K Y Combinator + Matrix Partners (undisclosed)
Pros
- Industry-leading 97-98% accuracy claim backed by customer testimonials
- True action-taking capabilities - executes refunds, KYC, account updates beyond Q&A
- RAGless architecture eliminates hallucinations with precise source attribution
- 20+ native helpdesk integrations (Zendesk, Intercom, Salesforce, Front)
- White-glove onboarding with 60-day implementation program and dedicated managers
- Triple certification: SOC 2 Type II, ISO 27001, ISO 42001 (AI governance)
Cons
- No official SDKs for Python/JavaScript - REST API only with basic examples
- Pricing not publicly disclosed - requires sales contact for quotes
- Limited general-purpose use - specialized for customer support only
- HIPAA status unclear (marketing claims compliance, case study says 'next up')
- Webhooks marked 'Coming Soon' (Zendesk-specific available)
- No YouTube transcript ingestion, no Dropbox integration, no Zapier
Key Highlights
500,000+ support tickets resolved monthly across customer base
RAGless architecture - no embeddings, deterministic retrieval
Founded by ex-Uber engineers who led 4M+ interactions/month at scale
Best Use Cases
Customer support automation for fintech (KYC, account verification)
E-commerce support (refunds, order status, returns processing)
SaaS onboarding and troubleshooting
Healthcare patient support (GDPR/ISO compliant)
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