SearchUnify
AI-powered unified enterprise search and knowledge management
Enterprise cognitive search platform with proprietary Federated RAG (FRAG™) architecture, 100+ pre-built connectors, and mature Salesforce integration. G2 Leader for 21 consecutive quarters (5+ years). Parent company Grazitti Interactive (founded 2008) maintains SOC 2 Type 2 + ISO 27001 + HIPAA compliance. BYOLLM flexibility supports OpenAI, Azure, Google Gemini, Hugging Face, custom models. Critical gaps: NO WhatsApp/Telegram messaging, NO public pricing (AWS Marketplace: $0.01-$0.025/request), NO Zapier integration. Enterprise search heritage vs RAG-first positioning.
Overall Rating
4.2
156 reviews
Features4.3
Ease of Use4.2
Support4.3
Value4.1
Performance4.3
Company Information
Founded
2008 (Grazitti), SearchUnify product launched ~2012
Headquarters
Panchkula, India / San Jose, CA, USA
Company Size
1,000+ employees (Grazitti Interactive) employees
Funding
Bootstrapped and profitable (no VC funding announcements)
Pros
- G2 Leader for 21 consecutive quarters (5+ years) in Enterprise Search - exceptional market validation vs newer RAG startups
- Proprietary FRAG™ architecture specifically designed for hallucination mitigation with 3-layer federation, retrieval, augmented generation
- 100+ pre-built connectors dramatically reduce integration effort - Google Drive, Salesforce, ServiceNow, Zendesk, Slack, MS Teams, YouTube, Adobe AEM
- Deepest Salesforce ecosystem integration as Summit Partner with native Service Console/Communities clients
- BYOLLM flexibility: Claude, OpenAI, Azure, Google Gemini, Hugging Face, custom models - avoid vendor lock-in with multi-LLM support and fallbacks
- Enterprise security gold standard: SOC 1/2/3 + ISO 27001 + ISO 27701 + HIPAA + GDPR with single-tenant architecture and zero-retention LLM policies
- YouTube transcript-based search returning timestamped audio segments - rare capability among RAG platforms
- SUVA 'World's First Federated RAG Chatbot' analyzing 20+ attributes with 35+ languages and human handoff to Salesforce, Zendesk, Khoros
- 30+ analytics metrics with near real-time refresh (120s) and AI-generated Actionable Insights for plain-English recommendations
- 97-98% G2 usability satisfaction with no-code Theme Editor, NLP Manager, visual search tuning, drag-and-drop Salesforce components
- MCP (Model Context Protocol) support via su-mcp library for modern LLM tooling integration
- Proven customer results: Accela 99.7% support cost savings, Cornerstone OnDemand 98% self-service resolution, Syntellis 263% self-service success improvement
Cons
- NO public pricing transparency - requires custom enterprise quotes, though AWS Marketplace reveals $0.01-$0.025/request (100K-300K searches/month)
- User reviews note 'guaranteed price increase every year' - annual escalation clauses create budget unpredictability
- NO consumer messaging channels: WhatsApp, Telegram absent - enterprise support platforms only (Salesforce, ServiceNow, Zendesk, Slack)
- NO Zapier integration - significant gap for no-code workflow automation vs competitors offering 7,000-8,000+ app connections
- NO automatic multi-model routing capability - manual LLM selection configuration vs intelligent routers based on query characteristics
- Documentation gaps: Rate limits require community docs access, NO API versioning or deprecation policy, limited cookbook examples
- Cloud-only deployment: NO on-premise or hybrid options - may disqualify air-gapped enterprise requirements vs Cohere's private deployment
- 12MB document field size limit may constrain large PDF processing vs competitors with higher or unlimited limits
- NO Notion connector confirmed - cloud storage gaps compared to platforms supporting Notion knowledge bases
- Enterprise feature set overhead: May be more than needed for developers seeking lightweight API-first RAG vs full cognitive search platform
- 7-14 day deployment timeframe even with pre-built connectors - slower than instant API activation from pure RAG services
- Single-tenant architecture mentioned but multi-tenant unclear - potential infrastructure cost implications vs shared-tenant competitors
Best Use Cases
Salesforce-Centric Enterprise Knowledge Management
Organizations heavily invested in Salesforce ecosystem leveraging Summit Partner status with native Service Console/Communities clients, drag-and-drop components, AppExchange availability. SUVA creates cases in Salesforce with full conversation history transfer. Accela achieved 99.7% support cost savings with SearchUnify + Salesforce integration.
Multi-Platform Enterprise Search Unification
Enterprises with fragmented knowledge across 100+ systems (Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Slack, MS Teams, Adobe AEM, YouTube) needing federated search. FRAG™ architecture constructs 360-degree context unifying disparate sources. Cornerstone OnDemand reached 98% self-service resolution consolidating LMS and support content.
Customer Support Deflection & Cost Reduction
Support organizations prioritizing case deflection with SearchUnifyGPT™ Answer Box displaying LLM answers above traditional results. 30+ analytics metrics track deflection rates, no-click sessions, content gaps. Syntellis saw 263% self-service success improvement. SUVA handoff to Salesforce/Zendesk/Khoros for complex cases.
Regulated Industry Knowledge Retrieval (Healthcare, Finance)
HIPAA + SOC 2 + ISO 27001/27701 compliance with single-tenant architecture and zero-retention LLM policies. FRAG framework removes sensitive data before third-party LLM transmission with detailed audit trails. Healthcare and financial services requiring enterprise security and compliance.
YouTube Video Content Search & Training
Organizations with extensive YouTube training libraries leveraging transcript-based search returning timestamped audio segments. Channel, playlist, video-level indexing with caption extraction. LMS integration (Docebo, Absorb, LearnUpon, Saba Cloud) for training content unification.
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