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Tidio

No-code customer service automation with Claude 3-powered AI chatbots

Best Value

Customer service automation platform with Claude 3-powered Lyro AI achieving 67-90% resolution rates. Founded 2013 by Tytus Gołąs (Poland), serves 300,000+ businesses including Pizza Hut, Decathlon, Casio. NOT a RAG-as-a-Service platform—optimized for SMB/e-commerce no-code chatbot building with exceptional ease of use (4.7/5 G2, 1,600+ reviews). SOC 2 Type II + GDPR certified. Critical gaps: NO programmatic knowledge API, NO LLM model selection (Claude-only), NO cloud storage integrations. $0-$2,999+/month with per-conversation billing ($0.50/Lyro chat).

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Overall Rating

4.3

1600 reviews

Features4.3
Ease of Use4.6
Support4.5
Value4.3
Performance4.2

Company Information

Founded

2013

Headquarters

San Francisco, CA (offices in Szczecin and Warsaw, Poland)

Company Size

51-200 employees

Funding

$27M total ($25M Series B in May 2022)

Pros

  • Exceptional ease of use: 4.7/5 G2 rating with 253 'Ease of Use' and 161 'Easy Setup' mentions
  • Claude 3-powered Lyro AI achieving 79-87% success rates with customer case studies reporting 89-90% automation
  • 300,000+ businesses served including Pizza Hut, Decathlon, Casio demonstrating SMB/e-commerce market fit
  • Visual Flow Builder with 40+ pre-built templates enabling no-code automation creation
  • Deep Shopify integration with order management, cart preview, and product recommendations
  • Omnichannel unified inbox managing web, email, Facebook, Instagram, WhatsApp in single dashboard
  • 45+ language support with automatic browser detection and native multilingual processing
  • SOC 2 Type II + GDPR compliance with EEA data residency and annual penetration testing
  • Mobile SDKs for iOS/Android with 15-30 minute implementation time
  • Free plan available ($0 for 50 conversations) with lifetime Lyro AI conversations

Cons

  • NOT a RAG-as-a-Service platform - lacks RAG infrastructure entirely
  • NO programmatic knowledge management API - cannot upload documents or manage Q&A pairs via API
  • Claude 3 LLM only - NO model selection (GPT-4, Gemini, Llama, custom models unavailable)
  • NO direct cloud storage integrations - Google Drive, Dropbox, Notion require Zapier workarounds
  • Limited document support - PDFs and CSVs only (NO DOCX, TXT, Excel, audio, video, code files)
  • NO programmatic Lyro AI querying - cannot trigger AI responses via API
  • NO official SDKs for any language - Python, JavaScript, Node.js require direct HTTP REST calls
  • NO Slack, Microsoft Teams, Telegram native integrations - all require third-party workarounds
  • 10,000 Q&A entry limit constrains large knowledge bases
  • API access requires Plus plan minimum ($749/month) - unavailable on lower tiers

Key Highlights

Exceptional 4.7/5 G2 rating with 253 'Ease of Use' mentions
Claude 3-powered Lyro AI achieving 79-87% success rates
300,000+ businesses served with proven SMB/e-commerce fit
Visual Flow Builder with 40+ pre-built no-code templates

Best Use Cases

SMB and e-commerce customer service automation (primary use case - 300,000+ businesses)
No-code chatbot building for non-technical teams (161 G2 'Easy Setup' mentions)
Shopify/WooCommerce e-commerce support with product recommendations and cart management
Omnichannel customer communication across web, social media (Facebook, Instagram, WhatsApp)
Lead generation and qualification with visual Flow Builder automation
Multilingual customer support in 45+ languages with automatic detection
WordPress website live chat with 60,000+ plugin installations
NOT suitable for: RAG-as-a-Service, programmatic knowledge management, LLM model routing, vector database control, enterprise-scale document retrieval

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