Voiceflow
Collaborative AI agent building platform for teams
Market LeaderVoiceflow is a collaborative workflow-first platform for building, deploying, and scaling AI agents. Born from Alexa skill development (2017-2019), it evolved into a full-stack agent platform with visual canvas design, function calling, and enterprise-grade observability. Used by Mercedes-Benz, JP Morgan, and 200K+ teams.
Overall Rating
4.5
312 reviews
Features4.7
Ease of Use4.3
Support4.4
Value4.3
Performance4.5
Company Information
Founded
2017
Headquarters
Toronto, Canada
Company Size
51-200 employees
Funding
$20M Series A (Felicis Ventures, OpenAI Startup Fund, Tiger Global) - Total $28M+
Pros
- Visual workflow builder enables non-technical teams to build complex agents
- Real-time collaboration features rival Figma - 10+ people editing simultaneously
- Function calling and API integrations allow true action-taking agents
- 200K+ user community with active template marketplace
- Backed by OpenAI Startup Fund - deep integration with latest models
- Enterprise customers include Mercedes-Benz, JP Morgan, Shopify
Cons
- Steep learning curve for advanced features despite visual interface
- Knowledge Base (RAG) accuracy inconsistent - customer reports 'often inaccurate'
- Higher pricing than pure chatbot platforms - Pro starts at $50/mo
- Complex pricing model with per-seat and per-agent tiers creates confusion
- Analytics dashboard basic compared to specialized tools like Mixpanel
- Voice integration primarily for Alexa/Google Assistant, not general telephony
Key Highlights
200K+ teams building AI agents - largest collaborative platform
Backed by OpenAI Startup Fund and Felicis Ventures ($28M raised)
Mercedes-Benz and JP Morgan as enterprise customers
Best Use Cases
Complex multi-step workflows requiring orchestration
Customer support with CRM integration and ticket creation
Voice assistants (Alexa, Google Assistant)
E-commerce order management and product recommendations
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