What are the main differences between Chatling and Crisp?

Chatling excels in Broadest AI model selection (32 models) among no-code platforms - includes GPT-5, Claude 4.5, Gemini 2.5 with per-block flexibility and Generous free tier: 100 AI credits, 2 chatbots, 8 models, 500K characters - meaningful testing capacity without credit card, scoring 85/100 in user ratings with N/A% accuracy. Crisp leads in Omnichannel messaging with native WhatsApp, Messenger, Instagram, Telegram, Twitter/X, SMS, Line, Slack integrations and 600,000+ businesses served demonstrating mature product-market fit with 87/100 overall rating and 84% accuracy. Key technical difference: Chatling focuses on 32 AI models including GPT-5, GPT-4.5, o4/o3 Mini, Claude 4.5/4/3.7 Sonnet, Gemini 2.5 Flash/Pro - broadest selection among no-code platforms while Crisp emphasizes Proprietary Mirage AI model (retrained November 2024 with 10x more data) + third-party LLM support (ChatGPT/GPT-4o, Claude AI, Llama, Dialogflow). Pricing differs by $20/month.

Which is better for enterprises: Chatling or Crisp?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Crisp leads with 87/100 enterprise readiness score.

How much does Chatling cost vs Crisp?

Chatling starts at $25/monthly (freemium model), while Crisp begins at $45/monthly (freemium model). Both offer free tiers to get started, and free trials are available. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Chatling to Crisp?

Migration from Chatling to Crisp typically requires API-based data export/import, which Crisp provides. Crisp provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Crisp support for migration assistance and best practices.

What integrations do Chatling and Crisp support?

Chatling integrates with Zapier: 7,000+ apps with triggers (new contacts/conversations), actions (send messages), Website: WordPress, Shopify, Wix, Squarespace, Webflow, PrestaShop via JavaScript embed, WhatsApp Business API: native robust integration with media sharing, automated responses, HTTP Request blocks: custom API calls within visual builder for order lookups, CRM updates, CRITICAL GAPS: NO native Slack, Microsoft Teams, Telegram integrations - B2B messaging gap (7 integrations total). Crisp supports Website chat (JavaScript snippet, React/Vue/Angular NPM packages), Email ticketing, WhatsApp Business API (Official Business Solution Provider), Facebook Messenger, Instagram DMs (21 integrations available). Both offer REST APIs for custom integrations. Crisp provides 200% more integrations.

What are the main differences between Chatling and Crisp?

Chatling offers strong capabilities, scoring 0/100 in user ratings. Crisp provides unique strengths with 0/100 overall rating. Key technical difference: Chatling focuses on advanced features while Crisp emphasizes specialized capabilities.

Which is better for enterprises: Chatling or Crisp?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Crisp leads with strong/100 enterprise readiness score.

How much does Chatling cost vs Crisp?

Chatling starts at custom pricing/month (subscription model), while Crisp begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Chatling to Crisp?

Migration from Chatling to Crisp typically requires manual data transfer since API access may be limited. Crisp offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Crisp support for migration assistance and best practices.

What integrations do Chatling and Crisp support?

Chatling integrates with (multiple platforms). Crisp supports (various tools). API availability varies by plan. Integration coverage is comparable.

Chatling vs Crisp

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Crisp More about Chatling Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Chatling and Crisp across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Chatling and Crisp, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Chatling if: you value broadest ai model selection (32 models) among no-code platforms - includes gpt-5, claude 4.5, gemini 2.5 with per-block flexibility
Choose Crisp if: you value omnichannel messaging with native whatsapp, messenger, instagram, telegram, twitter/x, sms, line, slack integrations

About Chatling

Chatling is no-code ai chatbot platform with 32-model llm selection. No-code AI chatbot platform with 32-model LLM selection and SMB-focused pricing starting at $25/month. Developed by Envision Labs Inc. (Ontario, Canada), Chatling balances visual builder simplicity with REST API v2 access and native WhatsApp integration. 4.8/5 G2 rating (53-63 reviews). Critical gaps: NO SOC 2/HIPAA certifications, NO native human handoff, NO official SDKs, NO source citations. Founded in Year not disclosed, headquartered in Ontario, Canada, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

85/100

Starting Price

$25/mo

About Crisp

Crisp is omnichannel customer messaging platform with ai assistance. Customer messaging platform with AI features serving 600,000+ businesses. Founded 2015 (France) by Baptiste Jamin and Valerian Saliou, bootstrapped with $1.4M revenue (2024). NOT a RAG-as-a-Service platform—designed for unified customer communication with AI assistance. Proprietary Mirage AI model + third-party LLM support (GPT-4o, Claude, Llama). Critical gaps: NO programmatic knowledge querying API, NO vector/embedding infrastructure, NO bot management API, NO cloud storage integrations, NO SOC 2 certification (claims compliance without audit). €0-€295/month ($0-$316) with 50 AI uses/month on Essentials, unlimited on Plus. Founded in 2015, headquartered in Paris, France, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

87/100

Starting Price

$45/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Chatbot Platform versus Customer Support. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Chatling	Crisp	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
File Formats – PDF, DOCX, plain text ONLY ❌ CRITICAL LIMITATION – NO CSV, Excel, or structured data format support Website Crawler – Up to 1,000 pages per domain with automatic extraction Sitemap Ingestion – Required for sites larger than 1,000 pages Help Desk Integration – Zendesk and Zoho for importing articles ❌ NO Cloud Storage – Google Drive, Dropbox, Notion, OneDrive require manual downloads ❌ NO YouTube Transcripts – Video content ingestion not supported Knowledge Base Limits – 500K chars (Free), 20M chars (Pro), 90M chars (Ultimate) ⚠️ Automatic Syncing – Daily, weekly, monthly schedules (NO real-time continuous sync)	Five Primary Sources – Answer snippets (Q&A up to 1,000 chars), website crawling, Knowledge Base articles, conversation history, file uploads Supported Formats – PDF, Word (DOC/DOCX), plain text (TXT), CSV via Data Importer Website Crawling – Entire domain processing with sitemap support ✅ Knowledge Base Sync – Articles automatically sync to AI training when updated ⚠️ Training Permissions – Only workspace owners can launch AI training (bottleneck) ❌ NO YouTube Transcripts – Video content ingestion not supported ❌ NO Cloud Storage – Google Drive, Dropbox, Notion, OneDrive absent ❌ LIMITATION – NO API endpoint to trigger retraining, NO webhook notification when complete	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
WhatsApp Business API – Native integration with full functionality, media sharing Website Embedding – Floating chat bubble, inline iframe, full-page deployment Zapier Integration – 7,000+ apps with triggers and actions CMS Plugins – WordPress, Shopify, Wix, Squarespace, Webflow, PrestaShop HTTP Request Actions – Custom API calls for order lookups, CRM updates ❌ CRITICAL GAPS – NO native Slack, Microsoft Teams, or Telegram integrations ❌ NO Mobile SDKs – App integration requires webview embedding	Omnichannel Messaging – Website, email, WhatsApp Business API (Official Provider), Messenger, Instagram, Telegram, Twitter/X, SMS (Twilio), Line, Slack Zapier Integration – Triggers (new contacts/messages) and actions (state changes, contact creation) Website Embedding – JavaScript snippet, NPM packages (React/Vue/Angular), mobile SDKs (iOS/Android) REST API – Comprehensive conversation management, CRM operations, helpdesk CRUD Webhooks – Website Hooks + Plugin Hooks (50+ event namespaces, signed payloads) ❌ CRITICAL LIMITATION – NO Microsoft Teams native integration documented	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Chatbot Features
AI Intents – Train on example phrases for recognition without exact matching Visual Flow Builder – No-code drag-and-drop conversation design HTTP Request Blocks – Real-time API integrations within flows Lead Capture – Built-in system variables for name, email, phone collection Multi-language Detection – 85+ languages with automatic browser-based preference ❌ CRITICAL LIMITATION – NO native human handoff, fallback collects contact info ⚠️ Third-Party Escalation – Requires Zapier to Zendesk/Freshdesk (adds latency) AI Agents (Beta) – Task-oriented assistants beyond simple chatbots	Chatbot Builder 4 AI Actions – MagicReply, Search Helpdesk, Search Webpages, Search Answer Confidence Threshold System – Each AI action supports configurable thresholds Multi-lingual Support – Automatic detection from browser settings, phone prefixes Conversational Workflow Builder – Event-driven flows with Actions, Conditions, Exits Chatbot Personality – Custom prompts define tone, brand voice alignment Human Handoff – Smooth bot-to-agent transitions with 2-minute timeout detection Co-browsing (MagicBrowse) – Live assistance for complex support scenarios ⚠️ LIMITATION – NO programmatic personality management (dashboard-only, global configuration)	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
Visual Customization – Primary/secondary colors, custom icons, header titles Custom Instructions – System prompt for persona, tone, behavior rules Temperature Control – 0-1 scale for creativity at global or per-block level Max Length Settings – Token limits to control response verbosity White-Labeling – Ultimate tier ($99/month) removes 'Powered by Chatling' ❌ CRITICAL LIMITATION – NO custom CSS injection for pixel-perfect brand matching	N/A	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
Free Tier (8 Models) – GPT-4.1, GPT-4o, GPT-4o Mini, Claude 4 Sonnet, Claude 3.5 Haiku Paid Tiers (32 Total) – GPT-5, GPT-5 Mini, o4 Mini, Claude 4.5 Sonnet, Gemini 2.5 Pro/Flash ✅ Model Selection Flexibility – Configure globally OR per AI response block Temperature & Max Tokens – Exposed at both global and per-block levels ⚠️ NO Automatic Routing – Model selection is manual, no complexity-based switching Credit System – 1 credit per AI response on GPT-4o, monthly reset (no carryover) ✅ Competitive Advantage – 32-model roster exceeds most no-code platforms	Proprietary Mirage AI – Retrained November 2024 with 10x more data Third-Party Integrations – ChatGPT/GPT-4o, Claude AI, Llama, Dialogflow Mirage Reranking Model – Proprietary optimization (technical details undisclosed) ⚠️ CRITICAL LIMITATION – Model selection dashboard-only, NO API endpoint to switch ❌ NO Automatic Routing – No query complexity-based or cost optimization switching ❌ LIMITATION – NO exposed configuration for developers to adjust AI behavior via API	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
REST API v2 – https://api.chatling.ai/v2/ with Bearer token auth Rate Limit – 300 requests/minute across all endpoints Chatbots Endpoint – Create, duplicate, list, retrieve, update settings AI Endpoint – List models, languages, chat with knowledge base Knowledge Base Endpoint – Add links/text/FAQs, resync, delete sources Conversations Endpoint – List, retrieve, update, access message history Conversation Context Persistence – conversation_id for multi-turn dialogues ❌ CRITICAL GAPS – NO official JavaScript/Python SDKs, NO Postman collections, NO OpenAPI specs ⚠️ Developer Burden – Must build own HTTP clients without SDK support	REST API Capabilities – Conversation management (8+ message types), People/CRM CRUD, Helpdesk API Official SDKs (5 languages) – Node.js (baseline), Go, PHP/Python/Ruby (2023 revisions) Mobile SDKs – iOS (Swift), Android (Java), React Native Authentication – Basic Auth with token identifier/key pairs, granular scopes Webhook Support – Website Hooks + Plugin Hooks (50+ event namespaces) RTM API – WebSocket connectivity via Socket.IO for real-time events ❌ CRITICAL LIMITATION – NO API to create/manage bots programmatically ❌ CRITICAL LIMITATION – NO vector store endpoints, NO embedding API, NO semantic search ❌ LIMITATION – Cannot trigger AI responses or query knowledge base via API	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
Customer Testimonial – 45% of support questions resolved, 1,500+ email reduction ✅ Reliability Praised – "Chatbots have never gone down" in G2 reviews Large-Scale Deployment – 4,000+ website URLs with "reliable answers" ✅ 5-Minute Setup Time – Consistently praised rapid deployment RAG Grounding – Responses grounded in uploaded content ❌ NO Source Citations – Responses don't show which documents informed answers ❌ NO Confidence Scoring – No hallucination detection mechanisms documented ❌ NO Published Benchmarks – Performance claims rely on testimonials vs metrics	N/A	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Pricing & Scalability
Free Tier – $0, 100 AI credits, 2 chatbots, 1 seat, 500K characters, 8 models Pro Tier – $25/month, 3,000 credits, 5 chatbots, 2 seats, 20M characters, 32 models Ultimate Tier – $99/month, 12K-20K credits, 35 chatbots, 6 seats, 90M characters ✅ Unlimited Non-AI Chats – All tiers include unlimited non-AI conversations 14-Day Money-Back Guarantee – Risk-free testing for initial purchases ✅ Competitive SMB Positioning – $25/month vs $700/month (Progress), $30K+/year (Drift) ⚠️ Credit System – Monthly reset with no carryover requires usage planning	Free Plan – €0/month, 2 seats, basic chat only (NO AI chatbot) Mini Plan – €45/month (~$48), 4 seats (NO AI chatbot, messaging-only) Essentials Plan – €95/month (~$102), 10 seats, AI chatbot with 50 uses/month limit Plus Plan – €295/month (~$316), 20+ seats, unlimited AI resolutions, white-labeling Enterprise – Custom pricing with enhanced rate limits, dedicated support, custom SLAs ⚠️ Alternative Model – $95/month base + $45/month AI + $0.10 per AI action ⚠️ CONCERN – AI usage caps on Essentials (50/month at €95) create automation barriers	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
GDPR Compliant – EU data residency (DigitalOcean Amsterdam) NO Training on Customer Data – OpenAI, Anthropic, Google agreements explicit Trust Center – trust.chatling.ai with security docs and sub-processor lists ❌ CRITICAL GAPS FOR ENTERPRISE – NO SOC 2, HIPAA, or ISO 27001 certification ❌ NO SSO/SAML Support – Enterprise identity provider integration absent ❌ NO IP Restriction Capabilities – Cannot limit access to specific IP ranges ❌ NO Audit Logs – Beyond basic analytics, compliance tracking limited ⚠️ Disqualifying for Regulated Industries – Finance, healthcare, government blocked	GDPR Compliant – Full compliance as French company with EU data storage EU Data Residency – Messaging data (Netherlands), plugin data (Germany) Encryption – All public network channels encrypted, real-time chat encrypted Infrastructure Security – Hardware tokens, aggressive firewalls, VPN-only admin access Two-Factor Authentication – Available for user accounts ✅ Uptime SLA – Historically exceeds 99.99% (>99.9945% in 2019) ⚠️ CRITICAL LIMITATION – SOC 2 claims compliance but NO formal audit (enterprise blocker) ❌ LIMITATION – NO HIPAA, NO ISO 27001 certification for regulated industries	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
Dashboard Metrics – Conversation counts, new leads, peak chat times heatmap User Satisfaction Ratings – Helpful/unhelpful tracking with analytics percentages Real-Time Monitoring – Live chatbot interaction visibility API Data Extraction – Conversations/contacts via REST API for analysis ⚠️ CRITICAL LIMITATIONS – Export functionality minimal or in development ❌ NO Custom Report Builder – Users work with built-in dashboard views only	N/A	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
Email-Only Support – support@chatling.ai, NO live chat or phone ✅ G2 Support Rating – 9.2/10 quality despite response time concerns Comprehensive Documentation – docs.chatling.ai with getting started guides Video Tutorials – Supplement written documentation Action Tutorial Library – Practical HTTP request examples ❌ MISSING ECOSYSTEM – NO community forum, Discord, Slack workspace, or status page ❌ NO Public Roadmap – Feature development transparency limited	Developer Hub – Comprehensive docs at docs.crisp.chat with REST API references Chappe Documentation Builder – 228 GitHub stars powers docs site ✅ Chat-Based Support – Generally praised for responsiveness Enhanced Support (Plus) – Higher tiers receive prioritized assistance Bootstrapped Team – 14-20 employees handle 600,000+ businesses ❌ LIMITATION – NO public forum for developer knowledge sharing ❌ LIMITATION – Minimal GitHub community engagement (single-digit contributors)	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
✅ 5-Minute Setup Time – Consistently praised by G2 reviewers Visual Flow Builder – Drag-and-drop conversation design without coding AI Intents Training – Example phrase interface for configuration Knowledge Base Management – Upload files, add text via simple dashboard Analytics Dashboard – Visual metrics with heatmaps accessible to business users ⚠️ G2 CRITICISM – Single flow architecture unwieldy for complex bots ❌ MISSING FEATURES – Cannot import/export flows for version control	N/A	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
32- Model L L M Selection
✅ Broadest Selection Among No-Code Platforms – 32 total models vs typical 3-5 Latest Models Included – GPT-5, GPT-4.5, o4/o3 Mini, Claude 4.5, Gemini 2.5 ✅ Free Tier Access – 8 models available without payment Hybrid Deployment Capability – Per-block model selection enables cost optimization ✅ Competitive Advantage – Exceeds CustomGPT, Drift, Yellow.ai in model variety ⚠️ Manual Selection Required – NO automatic routing based on query complexity	N/A	N/A
Whats App Native Integration
WhatsApp Business API – Native robust integration vs third-party workarounds Full Chatbot Functionality – All features work on WhatsApp including AI, lead capture Media Sharing – Images, documents, voice messages supported ✅ Consumer-Facing Strength – Strong for e-commerce, SMBs, global markets ✅ Competitive Gap – Progress, CustomGPT lack native WhatsApp integration ⚠️ B2B Messaging Gap – WhatsApp doesn't offset missing Slack/Teams	N/A	N/A
Competitive Positioning
✅ Market Position – SMB-focused no-code chatbot with 4.8/5 G2 rating ✅ Pricing Advantage – $25/month vs $700/month (Progress), 10-100x cheaper ✅ 32-Model Differentiator – Broadest LLM selection among no-code platforms ✅ Free Tier Generosity – 100 credits, 2 chatbots, 8 models without credit card ✅ WhatsApp Strength – Native integration for consumer-facing businesses ❌ Enterprise Gaps – NO SOC 2/HIPAA/ISO 27001, NO SSO, NO human handoff ❌ B2B Messaging Gaps – NO native Slack/Teams/Telegram ❌ Developer Limitations – NO official SDKs, NO source citations, NO confidence scoring	vs CustomGPT – Crisp excels in omnichannel messaging; CustomGPT in RAG infrastructure vs Intercom/Zendesk – Comparable features, lower pricing (€295 vs $500+/month) vs LiveChat/Drift – Similar focus with Mirage AI and WhatsApp Official Provider differentiation vs RAG platforms – Fundamentally different category, not designed for RAG development ✅ Market Niche – Mature customer messaging for SMBs with AI assistance	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
Limitations & Considerations
⚠️ Single Flow Management – Unwieldy for complex bots without folder organization ❌ NO Live Chat Support – Blended human-AI support unavailable without Zapier ⚠️ Separate Bots Per Channel – Need separate for website vs WhatsApp ⚠️ Barebones Analytics – Limited compared to enterprise platforms ❌ NO Flow Import/Export – Cannot copy or duplicate for version control ❌ Screen Reader Accessibility – Does not support blind users ⚠️ Setup Time Investment – Configuring tone and knowledge base not plug-and-play ⚠️ Integration Gaps – Heavy reliance on Zapier limits functionality ✅ Best for Small-to-Medium Bots – Not designed for massive enterprise projects	❌ Platform Classification – CUSTOMER MESSAGING with AI, NOT RAG-as-a-Service ⚠️ AI Usage Constraints – 50 uses/month (Essentials €95), unlimited requires €295 Plus ⚠️ Manual Retraining Required – Website crawls need manual refresh (only KB auto-syncs) ⚠️ Training Permissions Bottleneck – Only workspace owners can launch AI training ❌ No Cloud Storage Integrations – Google Drive, Dropbox, Notion, OneDrive absent ❌ No Programmatic Bot Management – Dashboard-only, no API for bot creation ❌ Missing RAG APIs – No vector store, embedding, semantic search endpoints ❌ Analytics Dashboard-Only – No analytics API for programmatic access ⚠️ Certification Gaps – SOC 2 absent (no formal audit), no HIPAA/ISO 27001 ✅ Use Case Fit – Excellent for USING AI support, NOT BUILDING custom RAG applications	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Omnichannel Messaging Excellence
N/A	✅ WhatsApp Official Business Solution Provider – Official partnership status ✅ Unified Inbox Advantage – All channels managed in single dashboard Channel-Agnostic Deployment – Single bot deploys across web, mobile, social media SMS via Twilio – Text message support for broader reach Social Media Coverage – Facebook, Instagram, Twitter/X, Telegram comprehensive presence ✅ Competitive Positioning – 600,000+ businesses use omnichannel capabilities (9/10 rated)	N/A
Magic Reply A I Features
N/A	AI-Suggested Responses – One-click suggestions agents can send based on context Conversation Summarization – Automatic summaries for shift handoffs MagicTranscribe – Speech-to-text for voice message processing Live Translation – Real-time multilingual support with automatic detection Topic Categorization – Automatic conversation categorization for routing Configurable Thresholds – Adjustable across 4 AI search actions to reduce hallucinations ✅ Uncertainty Admission – AI states when it cannot find information (hallucination prevention) ✅ Competitive Advantage – Agent productivity features vs autonomous platforms (8/10 rated)	N/A
Visual No- Code Chatbot Builder
N/A	Drag-and-Drop Blocks – Events (triggers), Actions (responses), Conditions (logic), Exit Pattern Matching Wildcards – Flexible message detection with wildcard support November 2024 Update – Merging action blocks, enhanced multilingual testing Template Functionality – Import/export flows for sharing and backup ✅ Non-Technical Accessibility – SME teams can build flows without coding ⚠️ LIMITATION – Pre-built templates limited, no industry-specific templates out of box (7/10 rated)	N/A
R E S T A P I Comprehensiveness
N/A	Conversation Management Depth – Full CRUD with 8+ message types, state transitions People/CRM Capabilities – Full CRUD, bulk CSV import, custom data fields Helpdesk API Strength – Full CRUD for localized articles, multi-locale support (ISO 639-1) ✅ Official SDK Ecosystem – Node.js, Go, PHP, Python, Ruby, iOS/Android/React Native ✅ Competitive Positioning – API depth for messaging/CRM (8/10), RAG API (2/10)	N/A
E U Data Residency & G D P R Compliance
N/A	✅ French Company Advantage – Crisp IM SAS ensures native GDPR compliance culture ✅ Geographic Data Isolation – Messaging (Netherlands), plugins (Germany) within EU Data Processing Agreements – Available for enterprise customers GDPR Subject Rights – Full support for access, rectification, erasure, portability ✅ Competitive Positioning – EU businesses favor EU-based vendors (8.5/10 rated differentiator) ✅ 600,000+ Business Validation – Large customer base demonstrates trust	N/A
R A G-as-a- Service Assessment
N/A	Platform Classification – CUSTOMER MESSAGING PLATFORM with AI, NOT RAG-as-a-Service Architecture Philosophy – Unified customer communication with AI assistance Target Audience – SMBs wanting affordable messaging vs developers needing RAG control ❌ Missing RAG Foundations – NO vector store, NO embedding APIs, NO semantic search ✅ Use Case Fit – Excellent for USING AI-powered support, NOT BUILDING custom RAG ⚠️ Competitive Positioning – Competes with Intercom/Zendesk (2/10 as RAG platform)	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Customer Base & Case Studies
N/A	✅ Scale – 600,000+ businesses served globally ✅ Bootstrapped Success – $1.4M revenue in 2024 without external funding Geographic Distribution – Global with strong European presence due to GDPR compliance Target Market – SMBs seeking affordable Intercom alternatives ✅ WhatsApp Validation – Official Business Solution Provider status ✅ Uptime Track Record – >99.9945% reported uptime (2019)	N/A
Security & Compliance
N/A	N/A	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
N/A	N/A	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Use Cases
N/A	N/A	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Core Agent Features
N/A	N/A	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
R A G Capabilities
N/A	N/A	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
A I Models
N/A	N/A	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
Customization & Flexibility ( Behavior & Knowledge)
N/A	N/A	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
Support & Documentation
N/A	N/A	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Additional Considerations
N/A	N/A	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in

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Final Thoughts

Final Verdict: Chatling vs Crisp

After analyzing features, pricing, performance, and user feedback, both Chatling and Crisp are capable platforms that serve different market segments and use cases effectively.

When to Choose Chatling

You value broadest ai model selection (32 models) among no-code platforms - includes gpt-5, claude 4.5, gemini 2.5 with per-block flexibility
Generous free tier: 100 AI credits, 2 chatbots, 8 models, 500K characters - meaningful testing capacity without credit card
Unlimited non-AI chats across all tiers reduces usage anxiety and cost unpredictability

Best For: Broadest AI model selection (32 models) among no-code platforms - includes GPT-5, Claude 4.5, Gemini 2.5 with per-block flexibility

When to Choose Crisp

You value omnichannel messaging with native whatsapp, messenger, instagram, telegram, twitter/x, sms, line, slack integrations
600,000+ businesses served demonstrating mature product-market fit
Proprietary Mirage AI model plus third-party LLM support (GPT-4o, Claude, Llama, Dialogflow)

Best For: Omnichannel messaging with native WhatsApp, Messenger, Instagram, Telegram, Twitter/X, SMS, Line, Slack integrations

Migration & Switching Considerations

Switching between Chatling and Crisp requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Chatling starts at $25/month, while Crisp begins at $45/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Chatling and Crisp comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 4, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Chatling vs Crisp