What are the main differences between Chatling and SiteGPT?

Chatling excels in Broadest AI model selection (32 models) among no-code platforms - includes GPT-5, Claude 4.5, Gemini 2.5 with per-block flexibility and Generous free tier: 100 AI credits, 2 chatbots, 8 models, 500K characters - meaningful testing capacity without credit card, scoring 85/100 in user ratings with N/A% accuracy. SiteGPT leads in Extremely easy setup - minutes to launch and Excellent website content training capabilities with 86/100 overall rating and 86% accuracy. Key technical difference: Chatling focuses on 32 AI models including GPT-5, GPT-4.5, o4/o3 Mini, Claude 4.5/4/3.7 Sonnet, Gemini 2.5 Flash/Pro - broadest selection among no-code platforms while SiteGPT emphasizes Website content training. Pricing differs by $24/month.

Which is better for enterprises: Chatling or SiteGPT?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. SiteGPT leads with 86/100 enterprise readiness score (72/100 enterprise features).

How much does Chatling cost vs SiteGPT?

Chatling starts at $25/monthly (freemium model), while SiteGPT begins at $49/monthly (freemium model). Chatling offers a free tier, and free trials are available. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Chatling to SiteGPT?

Migration from Chatling to SiteGPT typically requires API-based data export/import, which SiteGPT provides. SiteGPT provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact SiteGPT support for migration assistance and best practices.

What integrations do Chatling and SiteGPT support?

Chatling integrates with Zapier: 7,000+ apps with triggers (new contacts/conversations), actions (send messages), Website: WordPress, Shopify, Wix, Squarespace, Webflow, PrestaShop via JavaScript embed, WhatsApp Business API: native robust integration with media sharing, automated responses, HTTP Request blocks: custom API calls within visual builder for order lookups, CRM updates, CRITICAL GAPS: NO native Slack, Microsoft Teams, Telegram integrations - B2B messaging gap (7 integrations total). SiteGPT supports Zendesk, Intercom, Crisp, Slack, WordPress (9 integrations available). Both offer REST APIs for custom integrations. SiteGPT provides 29% more integrations.

What are the main differences between Chatling and SiteGPT?

Chatling offers strong capabilities, scoring 0/100 in user ratings. SiteGPT provides unique strengths with 0/100 overall rating. Key technical difference: Chatling focuses on advanced features while SiteGPT emphasizes specialized capabilities.

Which is better for enterprises: Chatling or SiteGPT?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. SiteGPT leads with strong/100 enterprise readiness score.

How much does Chatling cost vs SiteGPT?

Chatling starts at custom pricing/month (subscription model), while SiteGPT begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Chatling to SiteGPT?

Migration from Chatling to SiteGPT typically requires manual data transfer since API access may be limited. SiteGPT offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact SiteGPT support for migration assistance and best practices.

What integrations do Chatling and SiteGPT support?

Chatling integrates with (multiple platforms). SiteGPT supports (various tools). API availability varies by plan. Integration coverage is comparable.

Chatling vs SiteGPT

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about SiteGPT More about Chatling Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Chatling and SiteGPT across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Chatling and SiteGPT, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Chatling if: you value broadest ai model selection (32 models) among no-code platforms - includes gpt-5, claude 4.5, gemini 2.5 with per-block flexibility
Choose SiteGPT if: you value extremely easy setup - minutes to launch

About Chatling

Chatling is no-code ai chatbot platform with 32-model llm selection. No-code AI chatbot platform with 32-model LLM selection and SMB-focused pricing starting at $25/month. Developed by Envision Labs Inc. (Ontario, Canada), Chatling balances visual builder simplicity with REST API v2 access and native WhatsApp integration. 4.8/5 G2 rating (53-63 reviews). Critical gaps: NO SOC 2/HIPAA certifications, NO native human handoff, NO official SDKs, NO source citations. Founded in Year not disclosed, headquartered in Ontario, Canada, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

85/100

Starting Price

$25/mo

About SiteGPT

SiteGPT is make ai your expert customer support agent. SiteGPT is an AI chatbot solution that instantly answers visitor questions with a personalized chatbot trained on your website content. It's like having ChatGPT specifically for your products, offering 24/7 automated customer support with seamless integrations into existing support platforms. Founded in 2022, headquartered in Remote, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

86/100

Starting Price

$49/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, Chatling starts at a lower price point. The platforms also differ in their primary focus: Chatbot Platform versus AI Chatbot. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Chatling	SiteGPT	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
File Formats – PDF, DOCX, plain text ONLY ❌ CRITICAL LIMITATION – NO CSV, Excel, or structured data format support Website Crawler – Up to 1,000 pages per domain with automatic extraction Sitemap Ingestion – Required for sites larger than 1,000 pages Help Desk Integration – Zendesk and Zoho for importing articles ❌ NO Cloud Storage – Google Drive, Dropbox, Notion, OneDrive require manual downloads ❌ NO YouTube Transcripts – Video content ingestion not supported Knowledge Base Limits – 500K chars (Free), 20M chars (Pro), 90M chars (Ultimate) ⚠️ Automatic Syncing – Daily, weekly, monthly schedules (NO real-time continuous sync)	Website Crawling – Entire sites by URL/sitemap with thousands of pages File Uploads – CSV, TXT, PDF, DOCX, PPTX, Markdown up to 10MB Cloud Storage Connectors – Google Drive, Dropbox, OneDrive, Notion, Confluence, GitBook Enterprise Scale – Up to 100K pages on Enterprise tier Manual Retraining – ⚠️ Click-button refresh, automated cycles on roadmap	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
WhatsApp Business API – Native integration with full functionality, media sharing Website Embedding – Floating chat bubble, inline iframe, full-page deployment Zapier Integration – 7,000+ apps with triggers and actions CMS Plugins – WordPress, Shopify, Wix, Squarespace, Webflow, PrestaShop HTTP Request Actions – Custom API calls for order lookups, CRM updates ❌ CRITICAL GAPS – NO native Slack, Microsoft Teams, or Telegram integrations ❌ NO Mobile SDKs – App integration requires webview embedding	Native Connectors – Slack, Google Chat, Messenger, Crisp, Freshchat, Zendesk, Zoho Website Embed – Quick script or iframe for any site Webhook Support – Higher tiers add event-driven integrations	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Chatbot Features
AI Intents – Train on example phrases for recognition without exact matching Visual Flow Builder – No-code drag-and-drop conversation design HTTP Request Blocks – Real-time API integrations within flows Lead Capture – Built-in system variables for name, email, phone collection Multi-language Detection – 85+ languages with automatic browser-based preference ❌ CRITICAL LIMITATION – NO native human handoff, fallback collects contact info ⚠️ Third-Party Escalation – Requires Zapier to Zendesk/Freshdesk (adds latency) AI Agents (Beta) – Task-oriented assistants beyond simple chatbots	Multi-Turn Q&A – Conversation history visible in admin dashboard 95+ Languages – Global audience support out-of-box Lead Capture – Automatic collection during chat sessions Human Handoff – Built-in escalation to live agents Sentiment Tracking – Real-time conversation metrics and performance	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
Visual Customization – Primary/secondary colors, custom icons, header titles Custom Instructions – System prompt for persona, tone, behavior rules Temperature Control – 0-1 scale for creativity at global or per-block level Max Length Settings – Token limits to control response verbosity White-Labeling – Ultimate tier ($99/month) removes 'Powered by Chatling' ❌ CRITICAL LIMITATION – NO custom CSS injection for pixel-perfect brand matching	No-Code Dashboard – Swap logos, colors, welcome text in seconds White-Label Option – Remove SiteGPT branding for clean look Preset Personas – Set tone and voice per bot	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
Free Tier (8 Models) – GPT-4.1, GPT-4o, GPT-4o Mini, Claude 4 Sonnet, Claude 3.5 Haiku Paid Tiers (32 Total) – GPT-5, GPT-5 Mini, o4 Mini, Claude 4.5 Sonnet, Gemini 2.5 Pro/Flash ✅ Model Selection Flexibility – Configure globally OR per AI response block Temperature & Max Tokens – Exposed at both global and per-block levels ⚠️ NO Automatic Routing – Model selection is manual, no complexity-based switching Credit System – 1 credit per AI response on GPT-4o, monthly reset (no carryover) ✅ Competitive Advantage – 32-model roster exceeds most no-code platforms	GPT-4o-mini – Fast mode for speed-optimized responses GPT-4o – Accurate mode for deeper comprehensive answers Per-Chatbot Selection – Choose mode balancing speed vs depth OpenAI Only – ⚠️ No Claude, Gemini, or custom models	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
REST API v2 – https://api.chatling.ai/v2/ with Bearer token auth Rate Limit – 300 requests/minute across all endpoints Chatbots Endpoint – Create, duplicate, list, retrieve, update settings AI Endpoint – List models, languages, chat with knowledge base Knowledge Base Endpoint – Add links/text/FAQs, resync, delete sources Conversations Endpoint – List, retrieve, update, access message history Conversation Context Persistence – conversation_id for multi-turn dialogues ❌ CRITICAL GAPS – NO official JavaScript/Python SDKs, NO Postman collections, NO OpenAPI specs ⚠️ Developer Burden – Must build own HTTP clients without SDK support	REST API – Bot management, content uploads, answer retrieval Persona Management – Configure Quick Prompts and Personas via API No Multi-Language SDKs – ⚠️ REST only, straightforward integration	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
Customer Testimonial – 45% of support questions resolved, 1,500+ email reduction ✅ Reliability Praised – "Chatbots have never gone down" in G2 reviews Large-Scale Deployment – 4,000+ website URLs with "reliable answers" ✅ 5-Minute Setup Time – Consistently praised rapid deployment RAG Grounding – Responses grounded in uploaded content ❌ NO Source Citations – Responses don't show which documents informed answers ❌ NO Confidence Scoring – No hallucination detection mechanisms documented ❌ NO Published Benchmarks – Performance claims rely on testimonials vs metrics	RAG Foundation – Keeps answers factual and grounded in content Fast vs Accurate Modes – Choose speed or depth per use case Fallback Handling – Graceful replies and handoff for edge cases	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Pricing & Scalability
Free Tier – $0, 100 AI credits, 2 chatbots, 1 seat, 500K characters, 8 models Pro Tier – $25/month, 3,000 credits, 5 chatbots, 2 seats, 20M characters, 32 models Ultimate Tier – $99/month, 12K-20K credits, 35 chatbots, 6 seats, 90M characters ✅ Unlimited Non-AI Chats – All tiers include unlimited non-AI conversations 14-Day Money-Back Guarantee – Risk-free testing for initial purchases ✅ Competitive SMB Positioning – $25/month vs $700/month (Progress), $30K+/year (Drift) ⚠️ Credit System – Monthly reset with no carryover requires usage planning	Growth Plan – ~$79/month with basic features and GPT-3.5 Pro/Scale Plan – ~$259/month with GPT-4 and higher limits Enterprise Tier – Custom pricing for 100K+ pages and white-label Scalable Limits – Message counts, bots, pages scale with tier	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
GDPR Compliant – EU data residency (DigitalOcean Amsterdam) NO Training on Customer Data – OpenAI, Anthropic, Google agreements explicit Trust Center – trust.chatling.ai with security docs and sub-processor lists ❌ CRITICAL GAPS FOR ENTERPRISE – NO SOC 2, HIPAA, or ISO 27001 certification ❌ NO SSO/SAML Support – Enterprise identity provider integration absent ❌ NO IP Restriction Capabilities – Cannot limit access to specific IP ranges ❌ NO Audit Logs – Beyond basic analytics, compliance tracking limited ⚠️ Disqualifying for Regulated Industries – Finance, healthcare, government blocked	HTTPS/TLS Encryption – Industry-standard transit security Encrypted Storage – Data at rest protection Workspace Isolation – Data stays in your workspace No Formal Certifications – ⚠️ SOC 2, ISO 27001, HIPAA not disclosed	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
Dashboard Metrics – Conversation counts, new leads, peak chat times heatmap User Satisfaction Ratings – Helpful/unhelpful tracking with analytics percentages Real-Time Monitoring – Live chatbot interaction visibility API Data Extraction – Conversations/contacts via REST API for analysis ⚠️ CRITICAL LIMITATIONS – Export functionality minimal or in development ❌ NO Custom Report Builder – Users work with built-in dashboard views only	Analytics Dashboard – Chat histories, trends, metrics in one place Daily Email Digests – Team updates without logging in	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
Email-Only Support – support@chatling.ai, NO live chat or phone ✅ G2 Support Rating – 9.2/10 quality despite response time concerns Comprehensive Documentation – docs.chatling.ai with getting started guides Video Tutorials – Supplement written documentation Action Tutorial Library – Practical HTTP request examples ❌ MISSING ECOSYSTEM – NO community forum, Discord, Slack workspace, or status page ❌ NO Public Roadmap – Feature development transparency limited	Email Support – Submit requests for technical assistance Feature Request Form – Dedicated channel for integrations/features Active Blog – Product updates and best practices Agency Partner Program – Growing ecosystem for resellers	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
✅ 5-Minute Setup Time – Consistently praised by G2 reviewers Visual Flow Builder – Drag-and-drop conversation design without coding AI Intents Training – Example phrase interface for configuration Knowledge Base Management – Upload files, add text via simple dashboard Analytics Dashboard – Visual metrics with heatmaps accessible to business users ⚠️ G2 CRITICISM – Single flow architecture unwieldy for complex bots ❌ MISSING FEATURES – Cannot import/export flows for version control	Guided Dashboard – Paste URL or upload files, launch in minutes Pre-Built Integrations – Copy-paste embed snippet for deployment 7-Day Free Trial – Test risk-free with live demo	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
32- Model L L M Selection
✅ Broadest Selection Among No-Code Platforms – 32 total models vs typical 3-5 Latest Models Included – GPT-5, GPT-4.5, o4/o3 Mini, Claude 4.5, Gemini 2.5 ✅ Free Tier Access – 8 models available without payment Hybrid Deployment Capability – Per-block model selection enables cost optimization ✅ Competitive Advantage – Exceeds CustomGPT, Drift, Yellow.ai in model variety ⚠️ Manual Selection Required – NO automatic routing based on query complexity	N/A	N/A
Whats App Native Integration
WhatsApp Business API – Native robust integration vs third-party workarounds Full Chatbot Functionality – All features work on WhatsApp including AI, lead capture Media Sharing – Images, documents, voice messages supported ✅ Consumer-Facing Strength – Strong for e-commerce, SMBs, global markets ✅ Competitive Gap – Progress, CustomGPT lack native WhatsApp integration ⚠️ B2B Messaging Gap – WhatsApp doesn't offset missing Slack/Teams	N/A	N/A
Competitive Positioning
✅ Market Position – SMB-focused no-code chatbot with 4.8/5 G2 rating ✅ Pricing Advantage – $25/month vs $700/month (Progress), 10-100x cheaper ✅ 32-Model Differentiator – Broadest LLM selection among no-code platforms ✅ Free Tier Generosity – 100 credits, 2 chatbots, 8 models without credit card ✅ WhatsApp Strength – Native integration for consumer-facing businesses ❌ Enterprise Gaps – NO SOC 2/HIPAA/ISO 27001, NO SSO, NO human handoff ❌ B2B Messaging Gaps – NO native Slack/Teams/Telegram ❌ Developer Limitations – NO official SDKs, NO source citations, NO confidence scoring	Market Position – No-code RAG chatbot for SMB customer service Target Customers – Small/mid-size businesses needing quick deployment Key Competitors – Chatbase.co, Botsonic, Ragie.ai, WonderChat Advantages – Comprehensive crawling (100K pages), native multi-channel, Functions feature Best For – Website-based chatbots, multi-channel support, no-code setup	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
Limitations & Considerations
⚠️ Single Flow Management – Unwieldy for complex bots without folder organization ❌ NO Live Chat Support – Blended human-AI support unavailable without Zapier ⚠️ Separate Bots Per Channel – Need separate for website vs WhatsApp ⚠️ Barebones Analytics – Limited compared to enterprise platforms ❌ NO Flow Import/Export – Cannot copy or duplicate for version control ❌ Screen Reader Accessibility – Does not support blind users ⚠️ Setup Time Investment – Configuring tone and knowledge base not plug-and-play ⚠️ Integration Gaps – Heavy reliance on Zapier limits functionality ✅ Best for Small-to-Medium Bots – Not designed for massive enterprise projects	OpenAI-Only – ⚠️ No Claude, Gemini, Llama, or custom models Manual Retraining – ⚠️ No automatic content syncing yet 10MB File Limit – ⚠️ Per-file cap may constrain large docs No Compliance Certs – ⚠️ May limit enterprise adoption No Advanced RAG – ⚠️ Missing hybrid search, knowledge graphs Cloud-Only – ⚠️ No self-hosting for air-gapped environments	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Customization & Flexibility ( Behavior & Knowledge)
N/A	One-Click Retrain – Upload files or re-crawl site without tech skills Personas & Prompts – Steer conversation style with templates Multiple Chatbots – Run separate bots per team or dataset	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
A I Models
N/A	GPT-4o Full Model – Flagship multimodal for deeper reasoning GPT-4o-mini – Faster cost-optimized variant for high volume GPT-3.5-turbo – Default for lower-tier plans No Custom Models – ⚠️ Limited to OpenAI models only	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
N/A	Website Crawling – Thousands of pages in single operation RAG Architecture – Grounds responses in uploaded/crawled content File Support – CSV, TXT, PDF, DOCX, PPTX, Markdown (10MB limit) Multi-Turn Context – Conversation history for coherent interactions Manual Retraining – ⚠️ No auto-sync, click to update	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
N/A	Customer Support Automation – 24/7 answers reducing ticket volume Website Knowledge Conversion – Rapid chatbot from existing content Multi-Channel Support – Unified bot across Slack, Messenger, Zendesk Lead Generation – Automatic capture with CRM webhooks Global Support – 95+ languages for worldwide service	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
N/A	HTTPS/TLS – Encryption for data in transit Encrypted Storage – Data at rest protection Workspace Isolation – Customer data separated No Compliance Docs – ⚠️ SOC 2, HIPAA not publicly disclosed	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
N/A	Growth $79/mo – Website crawling, file uploads, GPT-3.5 Pro/Scale $259/mo – GPT-4, higher limits, webhooks Enterprise Custom – 100K+ pages, white-label, dedicated support 7-Day Free Trial – Risk-free evaluation without credit card	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
N/A	Email Support – Technical assistance and feature questions REST API Docs – API reference for developers Active Blog – Product updates and use cases Guided Dashboard – Tooltips and onboarding for new users	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Core Agent Features
N/A	Multi-Turn Conversation – History tracking for context-aware interactions Sentiment Tracking – Real-time analysis and performance metrics Lead Collection – Automatic capture with industry templates Human Handoff – Built-in escalation workflows to live agents Functions Framework – Trigger tickets, CRM updates from chat Multi-Channel Integrations – Slack, Messenger, Zendesk, Freshchat connectors	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
N/A	NO-CODE CHATBOT BUILDER – SMB-focused platform emphasizing rapid deployment Core Mission – Quick website-to-chatbot conversion with multi-channel support Target Market – SMB support teams, not developer/RAG infrastructure market RAG Implementation – Grounding responses in content, fallback handling Managed SaaS – Guided dashboard, pre-built integrations, 7-day trial Not Pure RAG-as-a-Service – ⚠️ Combines chatbot building with RAG	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Additional Considerations
N/A	Functions Feature – Trigger actions like tickets directly from chat SourceSync API – Headless RAG backend for developer control	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in

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Final Thoughts

Final Verdict: Chatling vs SiteGPT

After analyzing features, pricing, performance, and user feedback, both Chatling and SiteGPT are capable platforms that serve different market segments and use cases effectively.

When to Choose Chatling

You value broadest ai model selection (32 models) among no-code platforms - includes gpt-5, claude 4.5, gemini 2.5 with per-block flexibility
Generous free tier: 100 AI credits, 2 chatbots, 8 models, 500K characters - meaningful testing capacity without credit card
Unlimited non-AI chats across all tiers reduces usage anxiety and cost unpredictability

Best For: Broadest AI model selection (32 models) among no-code platforms - includes GPT-5, Claude 4.5, Gemini 2.5 with per-block flexibility

When to Choose SiteGPT

You value extremely easy setup - minutes to launch
Excellent website content training capabilities
Seamless integration with major support platforms

Best For: Extremely easy setup - minutes to launch

Migration & Switching Considerations

Switching between Chatling and SiteGPT requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Chatling starts at $25/month, while SiteGPT begins at $49/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Chatling and SiteGPT comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: January 19, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Chatling vs SiteGPT