CODY AI
Business-focused no-code RAG platform with source attribution
Business-focused RAG-as-a-Service platform enabling no-code AI assistant creation trained on custom knowledge bases. Acquired by Just Build It (May 2024), claims 100,000+ businesses as customers. TRUE RAG platform with Pinecone vector database, multi-LLM support (GPT-4, Claude 3.5, Gemini 1.5, Llama 3.1 on Enterprise), and comprehensive REST API. Differentiators: source attribution with every response, Focus Mode (inject 1,000 docs into context), 15-minute bot deployment. Critical gaps: NO direct SOC 2 certification (infrastructure partners only), NO official SDKs, NO native cloud storage integrations. $0-$249/month credit-based pricing.
Overall Rating
4.3
156 reviews
Features4.3
Ease of Use4.5
Support4.1
Value4.4
Performance4.2
Company Information
Founded
2022
Headquarters
United States
Company Size
11-50 employees
Funding
Bootstrapped
Pros
- TRUE RAG architecture with Pinecone vector database and configurable retrieval parameters (relevance score, token distribution, Focus Mode)
- Source attribution with every response - click-through to exact documents used for generation (transparency and trust differentiator)
- Focus Mode unique capability: inject up to 1,000 specific documents into conversation context for targeted responses vs full knowledge base
- Multi-LLM flexibility on Enterprise: 6 providers (GPT-4, Claude 3.5, Gemini 1.5, Llama 3.1, Mixtral-8x7B) enable model experimentation
- No-code interface with 15-minute bot deployment and 11+ pre-built templates (Marketing, HR, IT, Customer Support, Sales, Training)
- Comprehensive REST API v1.0 with SSE streaming, document upload (100MB max), conversation management, folder organization
- Native Slack/Discord integrations (free for all users) vs competitors requiring paid tiers or Zapier workarounds
- Dynamic chunking algorithm adjusting chunk size based on token distribution for optimal retrieval performance
- Website crawler (Premium/Advanced) supporting up to 25,000 pages with automatic recurring re-imports for 9 websites
- Credit-based pricing model ($29-$249/month) offers predictable costs with clear per-query consumption (1-10 credits based on model)
- Customer data explicitly NOT used for AI training with 30-day maximum retention by OpenAI API for abuse monitoring only
Cons
- NO direct SOC 2 certification - CODY itself not certified, relies entirely on infrastructure partners (Pinecone SOC 2, AWS compliance)
- Enterprise procurement concern: 'As an early stage startup, we are diligently working towards earning SOC 2 compliance' may block regulated industry adoption
- NO official SDKs for Python, JavaScript, Node.js - all integrations require direct REST API calls (development friction vs SDK-equipped platforms)
- NO native cloud storage integrations - Google Drive, Dropbox, Notion require Zapier workarounds without direct OAuth connections
- NO YouTube transcript support - cannot ingest video content from YouTube for knowledge base training
- NO native lead capture functionality - requires custom implementation via API or complex Zapier workflows
- NO automated human handoff workflows - escalation achieved only through prompt engineering with manual contact info (vs automated queue routing)
- NO Microsoft Teams native integration - requires third-party Zapier workaround despite enterprise demand
- NO webhook functionality explicitly documented - limits event-driven architecture patterns and real-time notifications
- NO WhatsApp Business native integration - requires Zapier ecosystem vs competitors' native support
- NO domain restriction capabilities documented - cannot limit widget usage to specific domains (security risk for production deployments)
- NO automatic model routing - users must manually select LLM models, no dynamic routing based on query complexity or cost optimization
- NO published benchmark results or quantitative RAG accuracy metrics - no validation of retrieval performance claims
- Website crawler restricted to Premium ($99/month) and Advanced ($249/month) - unavailable on Free/Basic limiting use cases
- White-labeling requires Premium ($99/month) minimum - branding removal not accessible on Free/Basic tiers
- Conversation log retention tiered: 14 days (Basic), 30 days (Premium), 90 days (Advanced) - constrains historical analysis on lower plans
- Advanced analytics dashboard features mentioned in third-party sources lack detailed documentation or public screenshots (transparency gap)
- Documentation quality functional but limited - lacks tutorials, cookbooks, comprehensive code samples for advanced implementations
Best Use Cases
Business AI assistants trained on custom knowledge bases (customer support, HR, IT support, sales, marketing)
No-code chatbot deployment for non-technical teams (15-minute bot creation claimed)
Knowledge-base Q&A with source verification and citation attribution
Internal documentation assistant with Focus Mode for department-specific contexts
Multi-model LLM experimentation (GPT-4, Claude 3.5, Gemini 1.5, Llama 3.1 on Enterprise)
Slack/Discord workspace AI assistants with native integrations
Website FAQ automation with embedded chat widgets (inline or popup)
NOT optimized for: Enterprise procurement requiring direct SOC 2 certification, complex event-driven architectures needing webhooks, native cloud storage sync
Ready to Compare CODY AI?
See how CODY AI stacks up against CustomGPT and other alternatives. Make an informed decision with our detailed comparison.