CustomGPT vs Deviniti

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare CustomGPT and Deviniti across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between CustomGPT and Deviniti, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose CustomGPT if: you value industry-leading accuracy with 97% benchmark score
  • Choose Deviniti if: you value strong compliance and security focus

About CustomGPT

CustomGPT Landing Page Screenshot

CustomGPT is most accurate rag-as-a-service api for business. CustomGPT is the #1 benchmarked RAG platform that enables businesses to create powerful AI assistants trained on their specific data, offering industry-leading accuracy with reduced hallucinations and seamless integration capabilities. Founded in 2021, headquartered in Needham, Massachusetts, United States, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
94/100
Starting Price
$99/mo

About Deviniti

Deviniti Landing Page Screenshot

Deviniti is self-hosted genai solutions for compliance-critical industries. Deviniti is an AI development company specializing in secure, self-hosted AI agents and LLM solutions for highly regulated industries like finance, healthcare, and legal, with expertise in RAG architecture and custom AI development. Founded in 2010, headquartered in Kraków, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
77/100
Starting Price
Custom

Key Differences at a Glance

In terms of user ratings, CustomGPT in overall satisfaction. From a cost perspective, Deviniti offers more competitive entry pricing. The platforms also differ in their primary focus: AI Chatbot versus AI Development. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Features
logo of customGPT logo
CustomGPT
logo of deviniti
Deviniti
Data Ingestion & Knowledge Sources
  • Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
  • Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
  • Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text. View Transcription Guide
  • Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier. See Zapier Connectors
  • Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
  • Builds custom pipelines to pull in pretty much any source—internal docs, FAQs, websites, databases, even proprietary APIs.
  • Works with all the usual suspects (PDF, DOCX, etc.) and can tap uncommon sources if the project needs it. Project case study
  • Designs scalable setups—hardware, storage, indexing—to handle huge data sets and keep everything fresh with automated pipelines. Learn more
Integrations & Channels
  • Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
  • Offers ready-made hooks for Slack, Zendesk, Confluence, YouTube, Sharepoint, 100+ more. Explore API Integrations
  • Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
  • Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
  • Hosted CustomGPT.ai offers hosted MCP Server with support for Claude Web, Claude Desktop, Cursor, ChatGPT, Windsurf, Trae, etc. Read more here.
  • Supports OpenAI API Endpoint compatibility. Read more here.
  • Plugs the chatbot into any channel you need—web, mobile, Slack, Teams, or even legacy apps—tailored to your stack.
  • Spins up custom API endpoints or webhooks to hook into CRMs, ERPs, or ITSM tools (dev work included). Integration approach
Core Chatbot Features
  • Reduces hallucinations by grounding replies in your data and adding source citations for transparency. Benchmark Details
  • Handles multi-turn, context-aware chats with persistent history and solid conversation management.
  • Speaks 90+ languages, making global rollouts straightforward.
  • Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
  • Builds a domain-tuned AI chatbot with multi-turn memory, context, and any language you need (local LLMs included).
  • Can add lead capture, human handoff, and tight workflow hooks (e.g., IT tickets) exactly as you specify. Case study
Customization & Branding
  • Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand. White-label Options
  • Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
  • Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
  • Uses domain allowlisting to ensure the chatbot appears only on approved sites.
  • Everything’s bespoke: UI, tone, flows—whatever matches your brand.
  • Slots into your existing tools with custom styling and domain-specific dialogs—changes just take dev effort. Custom approach
L L M Model Options
  • Taps into top models—OpenAI’s GPT-5.1 series, GPT-4 series, and even Anthropic’s Claude for enterprise needs (4.5 opus and sonnet, etc ).
  • Automatically balances cost and performance by picking the right model for each request. Model Selection Details
  • Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
  • Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
  • Pick any model—GPT-4, Claude, Llama 2, Falcon—whatever fits your needs.
  • Fine-tune on proprietary data for insider terminology, but swapping models means a new build/deploy cycle. Our services
Developer Experience ( A P I & S D Ks)
  • Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat. API Documentation
  • Offers open-source SDKs—like the Python customgpt-client—plus Postman collections to speed integration. Open-Source SDK
  • Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
  • Delivers a project-specific API—JSON over HTTP—made exactly for your endpoints.
  • Docs, samples, and support come straight from Deviniti engineers, not a public SDK. Project example
Performance & Accuracy
  • Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
  • Independent tests rate median answer accuracy at 5/5—outpacing many alternatives. Benchmark Results
  • Always cites sources so users can verify facts on the spot.
  • Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
  • Uses best-practice retrieval (multi-index, tuned prompts) to serve precise answers.
  • Fine-tunes on your data to squash hallucinations, though perfecting it may need ongoing tweaks. Our approach
Customization & Flexibility ( Behavior & Knowledge)
  • Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
  • Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus. Learn How to Update Sources
  • Supports multiple agents per account, so different teams can have their own bots.
  • Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
  • Total control: add new sources with custom pipelines, tweak bot tone, inject live API calls—whatever you dream up.
  • Everything’s bespoke, so updates usually involve a quick dev sprint. Case details
Pricing & Scalability
  • Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
  • Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates. View Pricing
  • Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
  • Project-based pricing plus optional maintenance—great for unique enterprise needs.
  • Your infra (cloud or on-prem) handles the load; the solution is built to scale to millions of queries. Client portfolio
Security & Privacy
  • Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
  • Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private. Security Certifications
  • Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
  • Deploy on-prem or private cloud for full data control and compliance peace of mind.
  • Uses strong encryption, access controls, and hooks into your existing security stack. Security details
Observability & Monitoring
  • Comes with a real-time analytics dashboard tracking query volumes, token usage, and indexing status.
  • Lets you export logs and metrics via API to plug into third-party monitoring or BI tools. Analytics API
  • Provides detailed insights for troubleshooting and ongoing optimization.
  • Custom monitoring ties into tools like CloudWatch or Prometheus to track everything.
  • Can add an admin dashboard or SIEM feeds for real-time analytics and alerts. More info
Support & Ecosystem
  • Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast. Developer Docs
  • Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs. Enterprise Solutions
  • Benefits from an active user community plus integrations through Zapier and GitHub resources.
  • Hands-on support from Deviniti—from kickoff through post-launch—direct access to the dev team.
  • Docs, training, and integrations are built around your stack, not one-size-fits-all. Our services
Additional Considerations
  • Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
  • Gets you to value quickly: launch a functional AI assistant in minutes.
  • Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
  • Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
  • Can build hybrid agents that run complex, transactional tasks—not just Q&A.
  • You own the solution end-to-end and can evolve it as AI tech moves forward. Custom governance
No- Code Interface & Usability
  • Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
  • Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing. User Experience Review
  • Uses role-based access so business users and devs can collaborate smoothly.
  • No out-of-the-box no-code dashboard—IT or bespoke admin panels handle config.
  • Everyday users chat with the bot; deeper tweaks live with the tech team.
Competitive Positioning
  • Market position: Leading all-in-one RAG platform balancing enterprise-grade accuracy with developer-friendly APIs and no-code usability for rapid deployment
  • Target customers: Mid-market to enterprise organizations needing production-ready AI assistants, development teams wanting robust APIs without building RAG infrastructure, and businesses requiring 1,400+ file format support with auto-transcription (YouTube, podcasts)
  • Key competitors: OpenAI Assistants API, Botsonic, Chatbase.co, Azure AI, and custom RAG implementations using LangChain
  • Competitive advantages: Industry-leading answer accuracy (median 5/5 benchmarked), 1,400+ file format support with auto-transcription, SOC 2 Type II + GDPR compliance, full white-labeling included, OpenAI API endpoint compatibility, hosted MCP Server support (Claude, Cursor, ChatGPT), generous data limits (60M words Standard, 300M Premium), and flat monthly pricing without per-query charges
  • Pricing advantage: Transparent flat-rate pricing at $99/month (Standard) and $449/month (Premium) with generous included limits; no hidden costs for API access, branding removal, or basic features; best value for teams needing both no-code dashboard and developer APIs in one platform
  • Use case fit: Ideal for businesses needing both rapid no-code deployment and robust API capabilities, organizations handling diverse content types (1,400+ formats, multimedia transcription), teams requiring white-label chatbots with source citations for customer-facing or internal knowledge projects, and companies wanting all-in-one RAG without managing ML infrastructure
  • Market position: Custom AI development agency (200+ clients served) specializing in self-hosted, enterprise RAG solutions with domain-specific fine-tuning and legacy system integration
  • Target customers: Large enterprises needing fully custom AI solutions, organizations with legacy systems requiring specialized integration, and companies requiring on-premises deployment with complete data sovereignty and compliance control
  • Key competitors: Azumo, internal AI development teams, Contextual.ai (enterprise), and other custom AI consulting firms
  • Competitive advantages: 200+ enterprise clients demonstrating proven track record, model-agnostic approach with fine-tuning on proprietary data, on-prem/private cloud deployment for full data control, custom API/workflow development tailored to exact specifications, white-glove support with direct dev team access, and complete solution ownership with bespoke UI/branding
  • Pricing advantage: Project-based pricing plus optional maintenance; higher upfront cost than SaaS but provides long-term ownership without subscription fees; best value for unique enterprise needs that can't be met with off-the-shelf solutions and require custom integrations
  • Use case fit: Ideal for enterprises with legacy systems needing specialized AI integration, organizations requiring domain-tuned models with insider terminology, companies needing hybrid AI agents handling complex transactional tasks beyond Q&A, and businesses demanding on-premises deployment with complete data sovereignty and custom compliance measures
A I Models
  • Primary models: GPT-5.1 and 4 series from OpenAI, and Anthropic's Claude 4.5 (opus and sonnet) for enterprise needs
  • Automatic model selection: Balances cost and performance by automatically selecting the appropriate model for each request Model Selection Details
  • Proprietary optimizations: Custom prompt engineering and retrieval enhancements for high-quality, citation-backed answers
  • Managed infrastructure: All model management handled behind the scenes - no API keys or fine-tuning required from users
  • Anti-hallucination technology: Advanced mechanisms ensure chatbot only answers based on provided content, improving trust and factual accuracy
  • Model-agnostic approach: Supports any LLM - GPT-4, Claude, Llama 2, Falcon, Cohere, or custom models based on client needs
  • Custom model fine-tuning: Fine-tune models on proprietary data for domain-specific terminology and insider jargon
  • Local LLM deployment: On-premises model hosting for complete data sovereignty and offline operation
  • Multiple model support: Deploy different models for different use cases within same infrastructure
  • Model flexibility: Swap models through new build/deploy cycle as requirements evolve
  • Custom training pipelines: Build specialized training workflows for continuous model improvement
R A G Capabilities
  • Core architecture: GPT-4 combined with Retrieval-Augmented Generation (RAG) technology, outperforming OpenAI in RAG benchmarks RAG Performance
  • Anti-hallucination technology: Advanced mechanisms reduce hallucinations and ensure responses are grounded in provided content Benchmark Details
  • Automatic citations: Each response includes clickable citations pointing to original source documents for transparency and verification
  • Optimized pipeline: Efficient vector search, smart chunking, and caching for sub-second reply times
  • Scalability: Maintains speed and accuracy for massive knowledge bases with tens of millions of words
  • Context-aware conversations: Multi-turn conversations with persistent history and comprehensive conversation management
  • Source verification: Always cites sources so users can verify facts on the spot
  • Custom RAG architecture: Best-practice retrieval with multi-index strategies and tuned prompts for precise answers
  • Domain-specific fine-tuning: Train on proprietary data to eliminate hallucinations and improve accuracy for insider terminology
  • Multi-hop retrieval: Complex query workflows requiring multiple retrieval steps
  • Custom vector databases: Choose and configure optimal vector DB backend for your scale and performance needs
  • Hybrid search: Combine semantic and keyword search strategies tailored to your data characteristics
  • Source attribution: Full citation tracking with confidence scores and document references
  • Continuous improvement: Ongoing tweaks and refinements to perfect retrieval accuracy over time
Use Cases
  • Customer support automation: AI assistants handling common queries, reducing support ticket volume, providing 24/7 instant responses with source citations
  • Internal knowledge management: Employee self-service for HR policies, technical documentation, onboarding materials, company procedures across 1,400+ file formats
  • Sales enablement: Product information chatbots, lead qualification, customer education with white-labeled widgets on websites and apps
  • Documentation assistance: Technical docs, help centers, FAQs with automatic website crawling and sitemap indexing
  • Educational platforms: Course materials, research assistance, student support with multimedia content (YouTube transcriptions, podcasts)
  • Healthcare information: Patient education, medical knowledge bases (SOC 2 Type II compliant for sensitive data)
  • Financial services: Product guides, compliance documentation, customer education with GDPR compliance
  • E-commerce: Product recommendations, order assistance, customer inquiries with API integration to 5,000+ apps via Zapier
  • SaaS onboarding: User guides, feature explanations, troubleshooting with multi-agent support for different teams
  • Enterprise knowledge bases: Self-hosted chatbots with custom knowledge bases for internal company documentation
  • Legacy system integration: AI agents that interface with proprietary APIs, ERPs, CRMs, and ITSM tools
  • Regulated industries: On-prem deployment for healthcare, finance, and government with complete data control
  • Multi-lingual support: Custom chatbots supporting any language with local LLM deployment
  • Hybrid AI agents: Complex transactional workflows beyond Q&A (IT ticket creation, workflow automation)
  • Custom channel deployment: Integrate into any channel - web, mobile, Slack, Teams, or legacy applications
  • Domain-tuned assistants: Specialized agents with fine-tuned models for technical or medical terminology
Security & Compliance
  • Encryption: SSL/TLS for data in transit, 256-bit AES encryption for data at rest
  • SOC 2 Type II certification: Industry-leading security standards with regular third-party audits Security Certifications
  • GDPR compliance: Full compliance with European data protection regulations, ensuring data privacy and user rights
  • Access controls: Role-based access control (RBAC), two-factor authentication (2FA), SSO integration for enterprise security
  • Data isolation: Customer data stays isolated and private - platform never trains on user data
  • Domain allowlisting: Ensures chatbot appears only on approved sites for security and brand protection
  • Secure deployments: ChatGPT Plugin support for private use cases with controlled access
  • On-premises deployment: Deploy on-prem or private cloud for complete data control and air-gapped environments
  • Compliance customization: Build custom compliance measures for HIPAA, GDPR, SOC 2, or industry-specific requirements
  • Strong encryption: AES-256 encryption at rest and TLS 1.3 in transit with custom key management
  • Access controls: Role-based access control (RBAC) integrated with existing identity management systems
  • Security integration: Hooks into existing security stack (SIEM, monitoring, alerting, audit logging)
  • Data residency: Full control over where data is stored and processed (US, EU, on-prem)
  • No third-party data sharing: Complete data sovereignty with no cloud vendor dependencies
  • Custom monitoring: Integrated with CloudWatch, Prometheus, or enterprise monitoring tools
Pricing & Plans
  • Standard Plan: $99/month or $89/month annual - 10 custom chatbots, 5,000 items per chatbot, 60 million words per bot, basic helpdesk support, standard security View Pricing
  • Premium Plan: $499/month or $449/month annual - 100 custom chatbots, 20,000 items per chatbot, 300 million words per bot, advanced support, enhanced security, additional customization
  • Enterprise Plan: Custom pricing - Comprehensive AI solutions, highest security and compliance, dedicated account managers, custom SSO, token authentication, priority support with faster SLAs Enterprise Solutions
  • 7-Day Free Trial: Full access to Standard features without charges - available to all users
  • Annual billing discount: Save 10% by paying upfront annually ($89/mo Standard, $449/mo Premium)
  • Flat monthly rates: No per-query charges, no hidden costs for API access or white-labeling (included in all plans)
  • Managed infrastructure: Auto-scaling cloud infrastructure included - no additional hosting or scaling fees
  • Project-based pricing: Custom quotes based on scope, complexity, and integration requirements
  • Typical project range: $50K-$500K+ for initial development depending on complexity
  • Optional maintenance: Ongoing support and enhancement contracts available post-launch
  • Infrastructure costs: Client manages cloud or on-prem infrastructure costs separately
  • No per-seat fees: Own the solution outright without subscription charges
  • Professional services: Consulting, integration, training, and documentation included in project scope
  • Long-term value: Higher upfront cost but no recurring SaaS fees - best for permanent enterprise solutions
  • 200+ client portfolio: Proven track record across Fortune 500 and mid-market enterprises
Support & Documentation
  • Documentation hub: Rich docs, tutorials, cookbooks, FAQs, API references for rapid onboarding Developer Docs
  • Email and in-app support: Quick support via email and in-app chat for all users
  • Premium support: Premium and Enterprise plans include dedicated account managers and faster SLAs
  • Code samples: Cookbooks, step-by-step guides, and examples for every skill level API Documentation
  • Open-source resources: Python SDK (customgpt-client), Postman collections, GitHub integrations Open-Source SDK
  • Active community: User community plus 5,000+ app integrations through Zapier ecosystem
  • Regular updates: Platform stays current with ongoing GPT and retrieval improvements automatically
  • White-glove support: Direct access to development team from kickoff through post-launch
  • Custom documentation: Tailored documentation for your specific implementation and tech stack
  • Training programs: Custom training for IT teams and end users on solution usage and maintenance
  • Dedicated project manager: Single point of contact throughout development lifecycle
  • Post-launch support: Optional maintenance contracts with SLA guarantees and priority response
  • Integration support: Hands-on help connecting to existing enterprise systems and workflows
  • Knowledge transfer: Complete handoff of code, architecture docs, and operational runbooks
  • Enterprise focus: Proven experience with large-scale deployments and complex requirements
Limitations & Considerations
  • Managed service approach: Less control over underlying RAG pipeline configuration compared to build-your-own solutions like LangChain
  • Vendor lock-in: Proprietary platform - migration to alternative RAG solutions requires rebuilding knowledge bases
  • Model selection: Limited to OpenAI (GPT-5.1 and 4 series) and Anthropic (Claude, opus and sonnet 4.5) - no support for other LLM providers (Cohere, AI21, open-source models)
  • Pricing at scale: Flat-rate pricing may become expensive for very high-volume use cases (millions of queries/month) compared to pay-per-use models
  • Customization limits: While highly configurable, some advanced RAG techniques (custom reranking, hybrid search strategies) may not be exposed
  • Language support: Supports 90+ languages but performance may vary for less common languages or specialized domains
  • Real-time data: Knowledge bases require re-indexing for updates - not ideal for real-time data requirements (stock prices, live inventory)
  • Enterprise features: Some advanced features (custom SSO, token authentication) only available on Enterprise plan with custom pricing
  • High upfront cost: $50K-$500K+ initial development vs $29-$999/month SaaS solutions
  • Longer time to value: 2-6 month development cycle vs instant SaaS deployment
  • Custom maintenance required: Updates and changes require development work, not self-service
  • No out-of-box features: Everything built from scratch - no pre-built templates or no-code tools
  • Technical expertise required: IT team needed for ongoing management and infrastructure
  • Project-based approach: Each enhancement or change may require additional development sprint
  • Not for budget-constrained SMBs: Best suited for large enterprises with significant AI budgets
  • Best for unique needs only: Only justified when off-the-shelf solutions cannot meet requirements
Core Agent Features
  • Custom AI Agents: Build autonomous agents powered by GPT-4 and Claude that can perform tasks independently and make real-time decisions based on business knowledge
  • Decision-Support Capabilities: AI agents analyze proprietary data to provide insights, recommendations, and actionable responses specific to your business domain
  • Multi-Agent Systems: Deploy multiple specialized AI agents that can collaborate and optimize workflows in areas like customer support, sales, and internal knowledge management
  • Memory & Context Management: Agents maintain conversation history and persistent context for coherent multi-turn interactions View Agent Documentation
  • Tool Integration: Agents can trigger actions, integrate with external APIs via webhooks, and connect to 5,000+ apps through Zapier for automated workflows
  • Hyper-Accurate Responses: Leverages advanced RAG technology and retrieval mechanisms to deliver context-aware, citation-backed responses grounded in your knowledge base
  • Continuous Learning: Agents improve over time through automatic re-indexing of knowledge sources and integration of new data without manual retraining
  • Custom AI Agents: Build autonomous agents using advanced LLM architecture with planning modules, memory systems, and RAG pipelines tailored to exact business requirements Agent Development
  • Planning Module: Agents break down complex tasks into smaller manageable steps using task decomposition methods - enabling multi-step autonomous workflows
  • Memory System: Retains past interactions ensuring consistent responses in long-running workflows, maintaining context to improve handling of complex tasks over time
  • RAG Integration: Agents use specialized RAG pipelines, code interpreters, and external APIs to gather and process data efficiently - enhancing ability to access and use external resources for accurate outcomes RAG Implementation
  • Tool & API Integration: Agents execute actions beyond Q&A - integrate with CRMs, ERPs, ITSM tools, proprietary APIs, and legacy systems through custom webhooks and endpoints
  • Domain-Tuned Behavior: Fine-tune on proprietary data for insider terminology, multi-turn memory with context preservation, and any language support including local LLM deployment
  • Hybrid Agent Capabilities: Build agents that run complex transactional tasks beyond simple Q&A - handle workflows like IT ticket creation, CRM updates, and approval processes Hybrid Agents
  • Real-World Proven: Deployed AI Agent in Credit Agricole bank for customer service automation - routes simple queries automatically, flags complex ones for human support, and drafts personalized replies
R A G-as-a- Service Assessment
  • Platform Type: TRUE RAG-AS-A-SERVICE PLATFORM - all-in-one managed solution combining developer APIs with no-code deployment capabilities
  • Core Architecture: Serverless RAG infrastructure with automatic embedding generation, vector search optimization, and LLM orchestration fully managed behind API endpoints
  • API-First Design: Comprehensive REST API with well-documented endpoints for creating agents, managing projects, ingesting data (1,400+ formats), and querying chat API Documentation
  • Developer Experience: Open-source Python SDK (customgpt-client), Postman collections, OpenAI API endpoint compatibility, and extensive cookbooks for rapid integration
  • No-Code Alternative: Wizard-style web dashboard enables non-developers to upload content, brand widgets, and deploy chatbots without touching code
  • Hybrid Target Market: Serves both developer teams wanting robust APIs AND business users seeking no-code RAG deployment - unique positioning vs pure API platforms (Cohere) or pure no-code tools (Jotform)
  • RAG Technology Leadership: Industry-leading answer accuracy (median 5/5 benchmarked), 1,400+ file format support with auto-transcription, proprietary anti-hallucination mechanisms, and citation-backed responses Benchmark Details
  • Deployment Flexibility: Cloud-hosted SaaS with auto-scaling, API integrations, embedded chat widgets, ChatGPT Plugin support, and hosted MCP Server for Claude/Cursor/ChatGPT
  • Enterprise Readiness: SOC 2 Type II + GDPR compliance, full white-labeling, domain allowlisting, RBAC with 2FA/SSO, and flat-rate pricing without per-query charges
  • Use Case Fit: Ideal for organizations needing both rapid no-code deployment AND robust API capabilities, teams handling diverse content types (1,400+ formats, multimedia transcription), and businesses requiring production-ready RAG without building ML infrastructure from scratch
  • Competitive Positioning: Bridges the gap between developer-first platforms (Cohere, Deepset) requiring heavy coding and no-code chatbot builders (Jotform, Kommunicate) lacking API depth - offers best of both worlds
  • Platform Type: CUSTOM AI DEVELOPMENT CONSULTANCY - not a platform but professional services firm building bespoke enterprise RAG solutions and AI agents from scratch (200+ clients served)
  • Core Offering: Project-based custom development of self-hosted AI agents, RAG architectures, and LLM applications tailored to exact specifications - not pre-built software or SaaS
  • Agent Capabilities: Build fully autonomous AI agents with planning modules, memory systems, RAG pipelines, and tool integration - proven in regulated industries like banking (Credit Agricole deployment) Agent Services
  • Developer Experience: White-glove professional services with dedicated dev team, project-specific API development (JSON over HTTP), custom documentation and samples, hands-on support from kickoff through post-launch
  • No-Code Capabilities: NONE - everything requires custom development work. No dashboard, visual builders, or self-service tools. IT teams or bespoke admin panels handle configuration post-delivery
  • Target Market: Large enterprises with legacy systems needing specialized AI integration, organizations requiring on-premises deployment with complete data sovereignty, companies with unique needs that can't be met with off-the-shelf solutions
  • RAG Technology Approach: Best-practice retrieval with multi-index strategies, tuned prompts, fine-tuning on proprietary data to eliminate hallucinations, custom vector DB selection, and hybrid search strategies tailored to data characteristics RAG Approach
  • Deployment Model: On-prem or private cloud only - complete data control with no cloud vendor dependencies, custom infrastructure managed by client, strong encryption and access controls integrated with existing security stack
  • Enterprise Readiness: ISO 27001 certification, GDPR and CCPA compliance, custom compliance measures for HIPAA or industry-specific requirements, AES-256 encryption, RBAC integrated with existing identity management
  • Pricing Model: Project-based $50K-$500K+ initial development plus optional ongoing maintenance contracts - higher upfront cost but no recurring SaaS fees, full solution ownership
  • Use Case Fit: Enterprises with legacy systems needing specialized AI integration, domain-tuned models with insider terminology, hybrid AI agents handling complex transactional tasks, on-premises deployment with complete data sovereignty
  • NOT A PLATFORM: Does not offer self-service software, API-as-a-service, or turnkey solutions - exclusively custom development consultancy requiring sales engagement and multi-month build cycles
  • Competitive Positioning: Competes with other AI consultancies (Azumo, internal AI teams) and enterprise RAG platforms - differentiates through 200+ client track record, regulated industry expertise (banking, legal), and complete customization

Final Thoughts

Final Verdict: CustomGPT vs Deviniti

After analyzing features, pricing, performance, and user feedback, both CustomGPT and Deviniti are capable platforms that serve different market segments and use cases effectively.

When to Choose CustomGPT

  • You value industry-leading accuracy with 97% benchmark score
  • Patented technology to reduce hallucinations
  • Easy no-code setup with powerful customization

Best For: Industry-leading accuracy with 97% benchmark score

When to Choose Deviniti

  • You value strong compliance and security focus
  • Self-hosted solutions for data privacy
  • Domain expertise in regulated industries

Best For: Strong compliance and security focus

Migration & Switching Considerations

Switching between CustomGPT and Deviniti requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

CustomGPT starts at $99/month, while Deviniti begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between CustomGPT and Deviniti comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • Review: Check the detailed feature comparison table above
  • Test: Sign up for free trials and test with real queries
  • Calculate: Estimate your monthly costs based on expected usage
  • Decide: Choose the platform that best aligns with your requirements

Last updated: December 12, 2025 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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The most accurate RAG-as-a-Service API. Deliver production-ready reliable RAG applications faster. Benchmarked #1 in accuracy and hallucinations for fully managed RAG-as-a-Service API.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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