Data Ingestion & Knowledge Sources
✅ Embeddings API – text-embedding models generate vectors for semantic search workflows
⚠️ DIY Pipeline – No ready-made ingestion; build chunking, indexing, refreshing yourself
Azure File Search – Beta preview tool accepts uploads for semantic search
Manual Architecture – Embed docs → vector DB → retrieve chunks at query time
✅ PDF uploads & public website crawling – Zendesk help center content indexing supported
✅ Proprietary interactive guide format – Primary content model with visual editor
⚠️ No cloud storage integrations – Missing Google Drive, Dropbox, Notion, SharePoint, YouTube
Content limits: Basic (5 guides, 400 views/mo), Small Business (unlimited, 4K views/mo), Enterprise (custom)
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives
Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content
Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in
Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync
Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors
Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
⚠️ No First-Party Channels – Build Slack bots, widgets, integrations yourself or use third-party
✅ API Flexibility – Run GPT anywhere; channel-agnostic engine for custom implementations
Community Tools – Zapier, community Slack bots exist but aren't official OpenAI
Manual Wiring – Everything is code-based; no out-of-the-box UI or connectors
✅ Deep help desk integrations – Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow
✅ Zapier integration – Webhook triggers for form submissions and completions
✅ Analytics integrations – Segment, Google Analytics
⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams
Website embedding – Lightweight JS widget or iframe with customizable positioning
CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support
5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools
MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf
OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints
LiveChat + Slack – Native chat widgets with human handoff capabilities
✅ Multi-Turn Chat – GPT-4/3.5 handle conversations; you resend history for context
⚠️ No Agent Memory – OpenAI doesn't store conversational state; you manage it
Function Calling – Model triggers your functions (search endpoints); you wire retrieval
ChatGPT Web UI – Separate from API; not brand-customizable for private data
✅ Interactive step-by-step guides – Visual flow builder with branching logic
✅ Decision trees and checklists – Task management with progress tracking
✅ Contact forms and lead capture – Integrated customer information collection
✅ Multi-language support – Auto-translation on Enterprise plan
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI
✅ Source citations – Every response includes clickable links to original documents
✅ 93% resolution rate – Handles queries autonomously, reducing human workload
✅ 92 languages – Native multilingual support without per-language config
✅ Lead capture – Built-in email collection, custom forms, real-time notifications
✅ Human handoff – Escalation with full conversation context preserved
⚠️ No Turnkey UI – Build branded front-end yourself; no theming layer provided
System Messages – Set tone/style via prompts; white-label chat requires development
ChatGPT Custom Instructions – Apply only inside ChatGPT app, not embedded widgets
Developer Project – All branding, UI customization is your responsibility
✅ Visual no-code editor – Intuitive interface for guides, decision trees, forms
✅ CSS customization on all paid plans – White-labeling Enterprise only
✅ Small learning curve – Users create guides in under 30 minutes
⚠️ Cannot edit on mobile devices – Desktop-only guide creation
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost
2-minute setup – No-code wizard with drag-and-drop interface
Persona customization – Control AI personality, tone, response style via pre-prompts
Visual theme editor – Real-time preview of branding changes
Domain allowlisting – Restrict embedding to approved sites only
✅ GPT-4 Family – GPT-4 (8k/32k), GPT-4 Turbo (128k), GPT-4o top-tier performance
✅ GPT-3.5 Family – GPT-3.5 Turbo (4k/16k) cost-effective for high-volume use
⚠️ OpenAI-Only – Cannot swap to Claude, Gemini; locked to OpenAI ecosystem
Manual Routing – Developer chooses model per request; no automatic selection
✅ Frequent Upgrades – Regular releases with larger context windows and better benchmarks
⚠️ Undisclosed proprietary LLM – No model selection or transparency on provider
✅ AI Profiles (20) & Custom Instructions (100) – Define tone, boundaries, behavior
✅ Guided AI Answers – Predefined responses for sensitive scenarios bypass AI
✅ Knowledge-grounded approach – Anchored responses reduce hallucinations vs generic chatbots
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)
GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available
Claude 4.5 – Anthropic's Opus available for Enterprise
Auto model routing – Balances cost/performance automatically
Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
✅ Excellent Docs – Official Python/Node.js SDKs; comprehensive API reference and guides
Function Calling – Simplifies prompting; you build RAG pipeline (indexing, retrieval, assembly)
Framework Support – Works with LangChain/LlamaIndex (third-party tools, not OpenAI products)
⚠️ No Reference Architecture – Vast community examples but no official RAG blueprint
✅ REST API – User provisioning, content management, widget control
✅ Mobile SDKs (Enterprise only) – iOS, Android, React Native, Flutter
⚠️ No Python/Node.js SDKs – No GraphQL, OpenAPI specs, or API sandbox
REST API – Full-featured for agents, projects, data ingestion, chat queries
Python SDK – Open-source customgpt-client with full API coverage
Postman collections – Pre-built requests for rapid prototyping
Webhooks – Real-time event notifications for conversations and leads
OpenAI compatible – Use existing OpenAI SDK code with minimal changes
✅ GPT-4 Top-Tier – Leading performance for language tasks; requires RAG for domain accuracy
⚠️ Hallucination Risk – Can hallucinate on private/recent data without retrieval implementation
Well-Built RAG Delivers – High accuracy achievable with proper indexing, chunking, prompt design
Latency Considerations – Larger models (128k context) add latency; scales well under load
✅ 71% self-serve success rate – Company data with AI Answers feature
✅ 70-76% ticket reduction – Documented in case studies
✅ 99.9% uptime claimed – No published SLA or response time details
⚠️ Flow reports update every 15 min – Not real-time analytics
Sub-second responses – Optimized RAG with vector search and multi-layer caching
Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API
Anti-hallucination tech – Responses grounded only in your provided content
OpenGraph citations – Rich visual cards with titles, descriptions, images
99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Customization & Flexibility ( Behavior & Knowledge)
✅ Fine-Tuning Available – GPT-3.5 fine-tuning for style; knowledge injection via RAG code
⚠️ Content Freshness – Re-embed, re-fine-tune, or pass context each call; developer overhead
Tool Calling Power – Powerful moderation/tools but requires thoughtful design; no unified UI
Maximum Flexibility – Extremely flexible for general AI; lacks built-in document management
✅ CSS and HTML customization – Change layout and look with custom code
✅ Intuitive no-code tools – Easy customization without coding for basics
✅ Personalized content – Use customer data for targeted experiences
✅ Rich media support – Images, GIFs, videos, annotations
Live content updates – Add/remove content with automatic re-indexing
System prompts – Shape agent behavior and voice through instructions
Multi-agent support – Different bots for different teams
Smart defaults – No ML expertise required for custom behavior
✅ Pay-As-You-Go – $0.0015/1K tokens GPT-3.5; ~$0.03-0.06/1K GPT-4 token pricing
⚠️ Scale Costs – Great low usage; bills spike at scale with rate limits
No Flat Rate – Consumption-based only; cover external hosting (vector DB) separately
Enterprise Contracts – Higher concurrency, compliance features, dedicated capacity via sales
Basic (Free): 5 guides, 400 views/mo, 1 seat, single language
Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization
Enterprise (~$39K/year avg): Custom views, unlimited seats, AI Answers add-on, Mobile SDKs, SAML SSO
⚠️ Overage pricing escalates – +15K views = $200/mo, auto-upgrade after 2 months
Standard: $99/mo – 60M words, 10 bots
Premium: $449/mo – 300M words, 100 bots
Auto-scaling – Managed cloud scales with demand
Flat rates – No per-query charges
✅ API Data Privacy – Not used for training; 30-day retention for abuse checks
✅ Encryption Standard – TLS in transit, at rest encryption; ChatGPT Enterprise adds SOC 2/SSO
⚠️ Developer Responsibility – You secure user inputs, logs, auth, HIPAA/GDPR compliance
No User Portal – Build auth/access control in your own front-end
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 compliant
✅ Trust Center – trust.stonly.com with security documentation, subprocessor lists
✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA
SOC 2 Type II + GDPR – Third-party audited compliance
Encryption – 256-bit AES at rest, SSL/TLS in transit
Access controls – RBAC, 2FA, SSO, domain allowlisting
Data isolation – Never trains on your data
Observability & Monitoring
⚠️ Basic Dashboard – Tracks monthly token spend, rate limits; no conversation analytics
DIY Logging – Log Q&A traffic yourself; no specialized RAG metrics
Status Page – Uptime monitoring, error codes, rate-limit headers available
Community Solutions – Datadog/Splunk setups shared; you build monitoring pipeline
✅ Insights Dashboard – Views, visitors, bounce rates, drop-off analysis
✅ NPS surveys (all plans) – CSAT and CES Enterprise only
✅ Data export – Segment, Zapier, Google Analytics integration
Real-time dashboard – Query volumes, token usage, response times
Customer Intelligence – User behavior patterns, popular queries, knowledge gaps
Conversation analytics – Full transcripts, resolution rates, common questions
Export capabilities – API export to BI tools and data warehouses
✅ Massive Community – Thorough docs, code samples; direct support requires Enterprise
Third-Party Frameworks – Slack bots, LangChain, LlamaIndex building blocks abound
Broad AI Focus – Text, speech, images; RAG is one of many use cases
Enterprise Premium Support – Success managers, SLAs, compliance environment for Enterprise customers
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised in 32 reviews
✅ Email and chat support – Dedicated support on Enterprise plan
✅ Pre-built templates – Quick onboarding, guides created in under 30 minutes
Comprehensive docs – Tutorials, cookbooks, API references
Email + in-app support – Under 24hr response time
Premium support – Dedicated account managers for Premium/Enterprise
Open-source SDK – Python SDK, Postman, GitHub examples
5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations
✅ Maximum Freedom – Best for bespoke AI solutions beyond RAG (code gen, creative writing)
✅ Regular Upgrades – Frequent model releases with bigger context windows keep tech current
⚠️ Coding Required – Near-infinite customization comes with setup complexity; developer-friendly only
Cost Management – Token pricing cost-effective at small scale; maintaining RAG adds ongoing effort
⚠️ Limited UI customization – Cannot fully match specific brand requirements
⚠️ No offline access – Requires internet connectivity for guide availability
⚠️ Performance degradation with large guides – Scalability concerns with complexity
⚠️ View-based pricing – Additional fees for exceeding 4K views/mo
Time-to-value – 2-minute deployment vs weeks with DIY
Always current – Auto-updates to latest GPT models
Proven scale – 6,000+ organizations, millions of queries
Multi-LLM – OpenAI + Claude reduces vendor lock-in
No- Code Interface & Usability
⚠️ Not No-Code – Requires coding embeddings, retrieval, chat UI; no-code OpenAI options minimal
ChatGPT Web App – User-friendly but not embeddable with your data/branding by default
Third-Party Tools – Zapier/Bubble offer partial integrations; not official OpenAI solutions
Developer-Focused – Extremely capable for coders; less for non-technical teams wanting self-serve
✅ 4.8/5 ease of use rating – Visual drag-and-drop editor, no coding required
✅ Small learning curve – Non-technical teams productive quickly
✅ Pre-built templates – Common scenarios covered for faster creation
2-minute deployment – Fastest time-to-value in the industry
Wizard interface – Step-by-step with visual previews
Drag-and-drop – Upload files, paste URLs, connect cloud storage
In-browser testing – Test before deploying to production
Zero learning curve – Productive on day one
Market Position – Leading AI model provider; top GPT models as custom AI building blocks
Target Customers – Dev teams building bespoke solutions; enterprises needing flexibility beyond RAG
Key Competitors – Anthropic Claude API, Google Gemini, Azure AI, AWS Bedrock, RAG platforms
✅ Competitive Advantages – Top GPT-4 performance, frequent upgrades, excellent docs, massive ecosystem, Enterprise SOC 2/SSO
✅ Pricing Advantage – Pay-as-you-go highly cost-effective at small scale; best value low-volume use
Use Case Fit – Ideal for custom AI requiring flexibility; less suitable for turnkey RAG without dev resources
✅ Unique interactive guide format – Structured support content vs free-form chat
✅ 70-76% ticket reduction – 71% self-serve success rate documented
vs CustomGPT: Different categories (knowledge base vs RAG-as-a-Service)
Target: Support teams using Zendesk/Salesforce, not RAG developers
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.
Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing
vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster
vs Botsonic/Chatbase – More file formats, source citations, no hidden costs
vs LangChain – Production-ready in 2 min vs weeks of development
✅ GPT-4 Family – GPT-4 (8k/32k), GPT-4 Turbo (128k), GPT-4o - top language understanding/generation
✅ GPT-3.5 Family – GPT-3.5 Turbo (4k/16k) cost-effective with good performance
✅ Frequent Upgrades – Regular releases with improved capabilities, larger context windows
⚠️ OpenAI-Only – Cannot swap to Claude, Gemini; locked to OpenAI models
✅ Fine-Tuning – GPT-3.5 fine-tuning for domain-specific customization with training data
⚠️ Undisclosed Proprietary LLM – No model selection or transparency
✅ AI Profiles (20) & Custom Instructions (100) – Define tone and boundaries
✅ Guided AI Answers – Predefined responses for sensitive scenarios
✅ Knowledge-grounded approach – Anchored responses reduce hallucinations
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series
Anthropic – Claude 4.5 Opus/Sonnet (Enterprise)
Auto-routing – Intelligent model selection for cost/performance
Managed – No API keys or fine-tuning required
⚠️ NO Built-In RAG – LLM models only; build entire RAG pipeline yourself
✅ Embeddings API – text-embedding-ada-002 and newer for vector embeddings/semantic search
DIY Architecture – Embed docs → external vector DB → retrieve → inject into prompt
Azure Assistants Preview – Beta File Search tool; minimal, preview-stage only
Framework Integration – Works with LangChain/LlamaIndex (third-party, not OpenAI products)
⚠️ Developer Responsibility – Chunking, indexing, retrieval optimization all require custom code
✅ AI Answers (Enterprise add-on) – Grounded in guides, websites, PDFs
✅ 71% self-serve success rate – Confidence-based fallback to ML search
⚠️ Limited data sources – No Google Drive, Dropbox, Notion, SharePoint, YouTube
⚠️ Manual content updates – No automatic syncing from external sources
GPT-4 + RAG – Outperforms OpenAI in independent benchmarks
Anti-hallucination – Responses grounded in your content only
Automatic citations – Clickable source links in every response
Sub-second latency – Optimized vector search and caching
Scale to 300M words – No performance degradation at scale
✅ Custom AI Applications – Bespoke solutions requiring maximum flexibility beyond pre-packaged platforms
✅ Code Generation – GitHub Copilot-style tools, IDE integrations, automated review
✅ Creative Writing – Content generation, marketing copy, storytelling at scale
✅ Data Analysis – Natural language queries over structured data, report generation
Customer Service – Custom chatbots integrated with business systems and knowledge bases
⚠️ NOT IDEAL FOR – Non-technical teams wanting turnkey RAG chatbot without coding
✅ Customer support ticket deflection – 70-76% reduction through interactive guides
✅ Deep help desk integration – Zendesk, Salesforce, Freshdesk, ServiceNow workflows
✅ Interactive onboarding – Step-by-step guides, decision trees, checklists
✅ Multi-language support – Auto-translation for global teams (Enterprise)
Customer support – 24/7 AI handling common queries with citations
Internal knowledge – HR policies, onboarding, technical docs
Sales enablement – Product info, lead qualification, education
Documentation – Help centers, FAQs with auto-crawling
E-commerce – Product recommendations, order assistance
✅ API Data Privacy – Not used for training; 30-day retention for abuse checks only
✅ ChatGPT Enterprise – SOC 2 Type II, SSO, stronger privacy, enterprise-grade security
✅ Encryption – TLS in transit, at rest encryption with enterprise standards
✅ GDPR/HIPAA – DPA for GDPR; BAA for HIPAA; regional data residency available
✅ Zero-Retention Option – Enterprise/API customers can opt for no data retention
⚠️ Developer Responsibility – User auth, input validation, logging entirely on you
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1
✅ Trust Center – trust.stonly.com with documentation, subprocessor lists
✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA
⚠️ Data residency not documented – May limit certain jurisdiction deployments
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance
256-bit AES encryption – Data at rest; SSL/TLS in transit
SSO + 2FA + RBAC – Enterprise access controls with role-based permissions
Data isolation – Never trains on customer data
Domain allowlisting – Restrict chatbot to approved domains
✅ Pay-As-You-Go – $0.0015/1K tokens GPT-3.5; ~$0.03-0.06/1K GPT-4 token pricing
✅ No Platform Fees – Pure consumption pricing; no subscriptions, monthly minimums
Rate Limits by Tier – Usage tiers auto-increase limits as spending grows
⚠️ Cost at Scale – Bills spike without optimization; high-volume needs token management
External Costs – RAG incurs vector DB (Pinecone, Weaviate) and hosting costs
✅ Best Value For – Low-volume use or teams with existing infrastructure
Basic (Free): 5 guides, 400 views/mo, 1 seat, single language
Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization
Enterprise (~$39K/year avg): Custom views, unlimited seats, white-label, SAML SSO, Mobile SDKs
⚠️ Overage pricing: +15K views = $200/mo, auto-upgrade after 2 consecutive months
Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot
Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot
Enterprise: Custom – SSO, dedicated support, custom SLAs
7-day free trial – Full Standard access, no charges
Flat-rate pricing – No per-query charges, no hidden costs
✅ Excellent Documentation – Comprehensive guides, API reference, code samples at platform.openai.com
✅ Official SDKs – Well-maintained Python, Node.js libraries with examples
✅ Massive Community – Extensive tutorials, LangChain/LlamaIndex integrations, ecosystem resources
⚠️ Limited Direct Support – Community forums for standard users; Enterprise gets premium support
OpenAI Cookbook – Practical examples and recipes for common use cases including RAG
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised consistently
✅ Email and chat support – Dedicated support on Enterprise plan
✅ Pre-built templates & tutorials – Guides created in under 30 minutes
Documentation hub – Docs, tutorials, API references
Support channels – Email, in-app chat, dedicated managers (Premium+)
Open-source – Python SDK, Postman, GitHub examples
Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ NO Built-In RAG – Entire retrieval infrastructure must be built by developers
⚠️ Developer-Only – Requires coding expertise; no no-code interface for non-technical teams
⚠️ Rate Limits – Usage tiers start restrictive (Tier 1: 500 RPM GPT-4)
⚠️ Model Lock-In – Cannot use Claude, Gemini; tied to OpenAI ecosystem
⚠️ NO Chat UI – ChatGPT web interface not embeddable or customizable for business
⚠️ Cost at Scale – Token pricing can spike without optimization; needs cost management
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI
⚠️ AI Answers Enterprise-gated – ~$39K/year, not available on $249/mo tier
⚠️ Limited data sources – PDF, web, Zendesk only; no cloud storage
⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams
Not ideal for: Pure RAG API, multi-tenant SaaS backends, model customization needs
Managed service – Less control over RAG pipeline vs build-your-own
Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source
Real-time data – Requires re-indexing; not ideal for live inventory/prices
Enterprise features – Custom SSO only on Enterprise plan
✅ Assistants API (v2) – Built-in conversation history, persistent threads, tool access management
✅ Function Calling – Models invoke external functions/tools; describe structure, receive calls with arguments
✅ Parallel Tool Execution – Access Code Interpreter, File Search, custom functions simultaneously
Responses API (2024) – New primitive with web search, file search, computer use
✅ Structured Outputs – strict: true guarantees arguments match JSON Schema for reliable parsing
⚠️ Agent Limitations – Less control vs LangChain for complex workflows; simpler assistant paradigm
✅ Knowledge-grounded responses – Verified structured knowledge prevents hallucinations
✅ AI Agent Assist – Summarizes tickets, suggests paths, drafts responses
✅ Process automation – Define workflows linked to back-office tools
✅ 71% self-serve success rate – Personalized knowledge adapts to needs
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks
Multi-Agent Systems – Specialized agents for support, sales, knowledge
Memory & Context – Persistent conversation history across sessions
Tool Integration – Webhooks + 5,000 Zapier apps for automation
Continuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
⚠️ NOT RAG-AS-A-SERVICE – Provides LLM models/APIs, not managed RAG infrastructure
DIY RAG Architecture – Embed docs → external vector DB → retrieve → inject into prompt
File Search (Beta) – Azure preview includes minimal semantic search; not production RAG
⚠️ No Managed Infrastructure – Unlike CustomGPT/Vectara, leaves chunking, indexing, retrieval to developers
Framework vs Service – Compare to LLM APIs (Claude, Gemini), not managed RAG platforms
External Costs – RAG needs vector DBs (Pinecone $70+/month), hosting, embeddings API
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI
⚠️ Limited data sources – PDF, public web, Zendesk only
✅ Strong hallucination controls – Grounded in structured content
Best for: Customer support ticket deflection, not flexible RAG backends
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure
API-first – REST API, Python SDK, OpenAI compatibility, MCP Server
No-code option – 2-minute wizard deployment for non-developers
Hybrid positioning – Serves both dev teams (APIs) and business users (no-code)
Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Core Knowledge Base Features N/A
✅ Interactive step-by-step guides – Visual flow builder with branching logic
✅ Decision trees, checklists, forms – Contact forms and lead capture
✅ Content versioning – Side-by-side comparison, instant restore (Business+)
✅ Multi-language support – Auto-translation on Enterprise plan
N/A
A I Answers Feature ( Enterprise Only) N/A
⚠️ Enterprise add-on only – Not included in Small Business plan
✅ Generative AI grounded – Anchored in Stonly guides, websites, PDFs
✅ Confidence-based fallback – Switches to ML-powered search when confidence low
✅ 71% self-serve success rate – Hallucination reduction through knowledge-grounding
N/A
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