Stonly
Interactive knowledge base platform with enterprise AI-powered answers
Stonly is a customer support knowledge management platform with embedded AI capabilities focused on interactive step-by-step guides and help desk agent assistance. Its AI Answers feature (Enterprise-only add-on) achieves 71% self-serve success rates, but it's fundamentally a knowledge base platform with AI features—not a pure RAG-as-a-Service solution.
Overall Rating
4.8
132 reviews
Features4.7
Ease of Use4.9
Support4.8
Value3.5
Performance4.4
Company Information
Founded
2017
Headquarters
San Francisco, CA
Company Size
51-200 employees
Pros
- Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews
- Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections
- Strong compliance - SOC 2 Type 2, GDPR, HIPAA, ISO 27001, PCI, CSA Star Level 1
- Knowledge-grounded AI achieves 71% self-serve success rate with reduced hallucinations
- Interactive guide format excels for structured support content and ticket deflection
Cons
- AI features Enterprise-gated - no self-service AI pricing, requires ~$39K/year contracts
- Not a RAG platform - fundamentally a knowledge base tool with embedded AI, not API-first RAG architecture
- Undisclosed LLM with no model selection - cannot choose GPT-4, Claude, or control temperature/parameters
- Limited data ingestion - PDF and public web only, no Google Drive, Dropbox, Notion, SharePoint, or YouTube
- No omnichannel messaging - missing Slack, WhatsApp, Teams, Telegram integrations
- Weak developer tooling - no Python/Node.js SDKs, no GraphQL, undocumented rate limits, no performance benchmarks
Key Highlights
Interactive knowledge base platform achieving 71% self-serve success rates with AI Answers
Deep help desk integrations with Zendesk, Salesforce, Freshdesk, ServiceNow
Comprehensive compliance: SOC 2, ISO 27001, HIPAA, PCI, GDPR, CSA Star Level 1
4.8/5 G2 rating (132 reviews) with exceptional ease of use praised in 32 reviews
Best Use Cases
Customer support ticket deflection with interactive step-by-step guides
Help desk agent assistance integrated with Zendesk or Salesforce
Structured self-service knowledge bases for SaaS products
Onboarding flows and product walkthroughs
Internal knowledge management for support teams
Ready to Compare Stonly?
See how Stonly stacks up against CustomGPT and other alternatives. Make an informed decision with our detailed comparison.