What are the main differences between Botpress and Glean?

Botpress excels in Visual drag-and-drop builder with extensive code extensibility via Execute Code cards and Massive scale validation: 750,000+ active bots, 1 billion+ messages processed, scoring 85/100 in user ratings with N/A% accuracy. Glean leads in Permissions-aware AI is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern and Strong developer experience - comprehensive APIs, 4-language SDKs (Python, Java, Go, TypeScript), LangChain integration with 96/100 overall rating and 90% accuracy. Key technical difference: Botpress focuses on Visual node-based flow builder with drag-and-drop conversation design while Glean emphasizes Permissions-aware AI with real-time access control enforcement. Pricing differs by $50/month.

Which is better for enterprises: Botpress or Glean?

Glean offers SOC 2 compliance for enterprise security. HIPAA compliance is available in Glean. For scalability, both offer cloud-based deployment options. Glean leads with 96/100 enterprise readiness score (98/100 enterprise features).

How much does Botpress cost vs Glean?

Botpress starts at custom pricing/monthly (freemium model), while Glean begins at $50/monthly (enterprise model). Botpress offers a free tier, and free trials are available. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Botpress to Glean?

Migration from Botpress to Glean typically requires API-based data export/import, which Glean provides. Glean provides comprehensive API access excellent documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Glean support for migration assistance and best practices.

What integrations do Botpress and Glean support?

Botpress integrates with Native channels: WhatsApp, Slack, Microsoft Teams, Telegram, Messenger, Instagram, SMS: Twilio, Vonage integrations, Web: JavaScript widget, React components, React Native SDK for mobile, CRM: Salesforce (lead CRUD, sandbox support), HubSpot (contacts, deals, tickets), Zendesk, Pipedrive, Webhook support with unique URL, x-bp-secret authentication, CORS configuration (9 integrations total). Glean supports Cloud Storage: Google Drive, SharePoint, OneDrive, Dropbox, Box, Communication: Slack (full bot support), Microsoft Teams, Gmail, Outlook, Zoom, Collaboration: Confluence, Notion, Jira, GitHub, GitLab, Miro, CRM/Support: Salesforce, ServiceNow, Zendesk, Identity: Okta, Microsoft Entra ID, Google Workspace, OneLogin (8 integrations available). Both offer REST APIs for custom integrations. Botpress offers 13% more integrations, with webhook support for real-time data sync.

What are the main differences between Botpress and Glean?

Botpress offers strong capabilities, scoring 0/100 in user ratings. Glean provides unique strengths with 0/100 overall rating. Key technical difference: Botpress focuses on advanced features while Glean emphasizes specialized capabilities.

Which is better for enterprises: Botpress or Glean?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Glean leads with strong/100 enterprise readiness score.

How much does Botpress cost vs Glean?

Botpress starts at custom pricing/month (subscription model), while Glean begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Botpress to Glean?

Migration from Botpress to Glean typically requires manual data transfer since API access may be limited. Glean offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Glean support for migration assistance and best practices.

What integrations do Botpress and Glean support?

Botpress integrates with (multiple platforms). Glean supports (various tools). API availability varies by plan. Integration coverage is comparable.

Botpress vs Glean

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Glean More about Botpress Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Botpress and Glean across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Botpress and Glean, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Botpress if: you value visual drag-and-drop builder with extensive code extensibility via execute code cards
Choose Glean if: you value permissions-aware ai is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern

About Botpress

Botpress is enterprise ai agent platform with visual bot building and omnichannel deployment. Enterprise AI agent platform with visual bot building, omnichannel deployment, and RAG capabilities. 750,000+ active bots processing 1 billion+ messages with extensive channel support and no-code/low-code development. Founded in 2016, headquartered in Montreal, Quebec, Canada, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

85/100

Starting Price

Custom

About Glean

Glean is enterprise work ai with permissions-aware rag across 100+ apps. Glean is a premium enterprise RAG platform with permissions-aware AI as its core differentiator. Founded by ex-Google Search engineers, Glean achieved $100M ARR in three years and a $7.2B valuation (2025). It connects 100+ enterprise apps with real-time access controls, supports 15+ LLMs, and offers comprehensive APIs with 4-language SDKs. Trade-offs: enterprise-only sales (~$50/user/month, ~$60K minimum), no consumer messaging channels, and premium positioning over plug-and-play simplicity. Founded in 2019, headquartered in Palo Alto, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

96/100

Starting Price

$50/mo

Key Differences at a Glance

In terms of user ratings, Glean in overall satisfaction. From a cost perspective, Botpress starts at a lower price point. The platforms also differ in their primary focus: Chatbot Platform versus Enterprise RAG. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Botpress	Glean	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Supported Formats – PDF, Word, HTML, TXT, Markdown via Studio UI Website Crawling – Firecrawl integration with sitemap detection, Bing API fallback Cloud Integrations – Google Drive (OAuth), Notion (database queries) ⚠️ Missing – No Dropbox, Salesforce, YouTube transcript ingestion Vector Storage – 100MB free, 1GB Plus, 2GB Team, custom Enterprise	✅ 100+ native connectors – Cloud storage, CRM, collaboration platforms plus Indexing API File formats – PDFs, Word, HTML, spreadsheets, structured data Real-time sync – Content within minutes, permission changes immediate ⚠️ Initial indexing – Few days depending on volume Scale – 10K-100K users, hundreds of millions of documents	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Native Channels – WhatsApp, Slack, Teams, Telegram, Messenger, Instagram, SMS (Twilio/Vonage) Web & Mobile – JavaScript widget, React component library, React Native SDK for iOS/Android CRM Integrations – Salesforce, HubSpot, Zendesk, Pipedrive with CRUD operations Hub Marketplace – 100+ pre-built integrations and TypeScript SDK for custom development	Slack & Teams – Official apps, Gleanbot auto-responses, Real-Time Search API Browser extensions – Chrome (300K+ users), Firefox, Safari, Edge ⚠️ No WhatsApp/Telegram – Designed for internal enterprise use only SSO protocols – OIDC, SAML 2.0 with Okta, Microsoft Entra	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Agent Features
✅ Multi-Turn Dialogue – Context retention with rich memory across sessions Multi-Lingual – 100+ languages with automatic Translator Agent Knowledge Agent – Structured RAG retrieval reduces hallucinations Policy & HITL Agents – Guardrails for brand safety, human takeover on Team	✅ Autonomous AI agents – Understand tasks, execute autonomously Natural language builder – Describe goals, auto-designs workflows 100+ native actions – Slack, Teams, Salesforce, Jira, GitHub	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Customization & Branding
Webchat Customization – Full CSS override, custom colors/fonts/buttons White-Labeling – Remove watermark on Plus plan ($89/month) Real-Time Updates – Files API enables content updates without republishing ⚠️ Limitations – No native rollback, no multi-tenant dashboard	UI customization – Custom logos, color schemes, background images Custom subdomains – your-company.glean.com Chat widget styling – CSS positioning, width/height, custom containers ⚠️ Limited white-labeling – Glean branding may remain visible	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
Native Support – OpenAI only: GPT-4o, GPT-4o mini, GPT-4 Turbo Alternative LLMs – Claude, Gemini, DeepSeek, LLaMA via custom integrations ✅ AI Spend Pricing – Charged at-cost with no markup ⚠️ Limitations – No automatic routing, no fine-tuning	✅ 15+ LLMs supported – GPT-4, Gemini 1.5 Pro, Claude 3 Sonnet Per-step model selection – Different LLMs for each workflow step Temperature controls – Factual, balanced, or creative output settings BYOK support – Glean Universal Key or Customer Key options Automatic routing – Zero data retention, optimizes top models per query	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
API Architecture – REST-only with Runtime, Tables, Files, Admin APIs Official SDK – TypeScript-exclusive: @botpress/sdk, @botpress/client Documentation – Well-organized at botpress.com/docs with tutorials ⚠️ Gaps – No Python SDK, undocumented rate limits	✅ Client & Indexing APIs – Search, Chat, Agents, Documents, Governance Official SDKs – Python, Java, Go, TypeScript with async support Web SDK – Embeddable chat, search, autocomplete, recommendations components Framework integrations – LangChain, CrewAI, OpenAI Assistants, MCP Server Authentication – OAuth 2.0, user-scoped tokens, impersonation support	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
RAG Architecture – Semantic chunking by topic, contextDepth parameter ✅ Scale Validation – 750,000+ active bots, 1 billion+ messages ⚠️ Benchmark Gap – No published RAGAS scores or third-party validation	✅ 74% human-agreement rate – 25% precision increases 141% ROI over 3 years – Forrester Total Economic Impact 110 hours saved per employee annually – Productivity gains Hallucination prevention – RAG grounding, permissions, citations	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Pricing & Scalability
Free – $0/month + AI Spend, 500 messages, 100MB storage Plus – $89/month + AI Spend, 5K messages, white-label, HITL Team – $495/month + AI Spend, 50K messages, RBAC, 3 bots Enterprise – ~$2,000+/month custom, unlimited, SSO, 99.8% SLA	⚠️ No public pricing – Enterprise sales only Estimated cost – ~$45-50+ per user/month Minimum ACV – ~$60K (approximately 100 users minimum) No free trial – Paid POCs up to $70K Annual contracts – Per-seat model, 7-12% renewal increases, FlexCredits for premium	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
⚠️ SOC 2 – In progress, NOT yet completed ⚠️ GDPR – Claimed but NO EU data residency (US only) ⚠️ NOT HIPAA or ISO 27001 – Blocks healthcare ✅ Training Privacy – Data NOT used to train models	✅ SOC 2 Type II, ISO 27001, HIPAA, GDPR ⚠️ No FedRAMP – Not for US federal government AES-256 at rest, TLS 1.2+ in transit Single-tenant – Isolated per customer, Cloud-Prem option	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
Pre-Configured Dashboard – Monthly users, session counts, 3-month trends Real-Time Monitoring – Live feed, runtime errors, usage alerts AI Spend Tracking – Real-time cost monitoring with caps API Export – Tableau, Google Analytics, Mixpanel, Segment	Insights Dashboard – DAU/WAU/MAU, Search Session Satisfaction metrics Usage metrics – Searches and chats per user per week 270-day data retention – Department-level filtering Audit logging – User activity, access patterns, SIEM export	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
Free – Community: Discord (31,000+ members), docs, forums Plus – Live chat with engineers ($89/month) Enterprise – Named manager, SLA-backed response SLA – 99.8% uptime with 5-25% service credits	Standard support – 24x5 via portal, email, Slack Connect Premium support – 24x7 critical issues with additional fee ✅ Excellent documentation – developers.glean.com with OpenAPI specs GitHub repositories – SDK examples and sample projects	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
Visual Flow Builder – Drag-and-drop node-based canvas Action Cards – Text, Capture Info, Execute Code, AI Task, KB Pre-Built Templates – 8 official templates + community ⚠️ RBAC Expensive – Role-based access requires Team ($495/month)	✅ Natural language configuration – Describe goals in plain language Visual builder – Drag-and-drop workflow creation AI-assisted creation – Auto-generates draft agents 30+ prebuilt agents – Sales, engineering, IT, HR	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
R A G Capabilities
Semantic Chunking – Documents broken by topic/meaning Tag-Based Filtering – Scoped searches to knowledge subsets ✅ Client Results – Zero hallucinations in 100K conversations Learnings System – Dynamic prompt-time examples	✅ Hybrid search – Semantic + lexical for accuracy Knowledge Graph Framework – Proprietary anchors across data 74% human-agreement – 25% precision increases	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Omnichannel Deployment
Messaging – WhatsApp, Slack, Teams, Telegram, Messenger, SMS Web – JavaScript widget, React component library Mobile – React Native SDK for iOS/Android	N/A	N/A
R A G-as-a- Service Assessment
Platform Type – Conversational AI platform with RAG (not pure RAG) Target Users – Enterprise support, e-commerce, multi-channel Key Differentiator – Visual building + omnichannel + 750K+ bots ⚠️ RAG Focus – RAG is one feature, not standalone API	✅ TRUE RAG PLATFORM – API-first with comprehensive tools Data flexibility – 100+ connectors, Indexing API Best for – Large enterprises requiring permissions-aware RAG	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
✅ Primary Advantage – Visual building with code extensibility ✅ Scale Validation – 750,000+ bots, 1 billion+ messages ⚠️ Compliance Gaps – SOC 2 incomplete, no EU data residency ⚠️ Cost Issues – AI Spend unpredictable, RBAC at $495/month	✅ Unique strength – Real-time permissions-aware AI across 100+ datasources Proven ROI – 141% ROI, 110 hours/employee saved ⚠️ Pricing barrier – ~$50/user/month, ~$60K minimum	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
Native OpenAI – GPT-4o, GPT-4o mini, GPT-4 Turbo Claude – 3.5 Sonnet, 3.7 Sonnet via custom integrations Open Source – LLaMA, DeepSeek via Execute Code cards AI Spend Pricing – Charged at-cost with no markup, BYOK available	✅ 15+ LLMs – GPT-4, Gemini 1.5 Pro, Claude 3 with per-step selection Temperature controls – Factual, balanced, or creative output BYOK support – Customer Key for data sovereignty	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
Use Cases
✅ Customer Support – 98% chat resolution without human intervention Sales Automation – Scheduling, lead nurturing, product suggestions Enterprise Internal – HR chatbots, IT support troubleshooting Cost Savings – One bank saved €530,000 deploying chatbot	Enterprise knowledge – Unified search across 100+ datasources Permissions-aware – Healthcare, finance, legal hierarchies AI agents – 30+ prebuilt for sales, engineering, IT	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
⚠️ SOC 2 – In progress, NOT yet completed ⚠️ NOT HIPAA or ISO 27001 – Blocks healthcare SSO Support – OAuth2 with Google, GitHub, Azure (Enterprise) ✅ Training Privacy – Data NOT used to train models	✅ SOC 2 Type II, ISO 27001, HIPAA, GDPR ⚠️ NO FedRAMP – Not for US federal government Single-tenant – Isolated per customer, Cloud-Prem option	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Free – $0/month + AI Spend, 500 messages, 100MB, 1 bot Plus – $89/month + AI Spend, 5K messages, white-label Team – $495/month + AI Spend, 50K messages, RBAC Enterprise – ~$2,000+/month custom, SSO, 99.8% SLA	⚠️ No public pricing – Enterprise sales only ~$45-50+/user/month – Estimated cost from reports ~$60K minimum ACV – Approximately 100 users minimum	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
Free – Discord (31,000+ members), docs, forums Plus – Live chat with engineers ($89/month) Enterprise – Named manager, SLA-backed response Botpress Academy – Free training courses	24x5 standard support – Portal, email, Slack Connect ✅ Excellent documentation – developers.glean.com with OpenAPI Official SDKs – Python, Java, Go, TypeScript	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Additional Considerations
⚠️ High Learning Curve – Non-technical users struggle with advanced features ⚠️ Performance Issues – Latency and webhook timeout under high load ⚠️ Unpredictable AI Costs – Monthly bills vary with complexity	⚠️ Cannot create content directly – Focuses on search/retrieval Large organization focus – May be overkill for smaller teams Training investment – Upskilling employees needed	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
Core Chatbot Features
✅ Advanced AI Agents – Translation, summarization, Vision Agent LLMz Custom Inference – Proprietary engine for enhanced performance Visual Flow Builder – Drag-and-drop interface for complex flows ✅ API Integrations – Connects with CRMs, databases, business apps	Glean Chat interface – Natural conversations with company knowledge Multi-turn conversations – Context awareness across turns Streaming responses – Real-time with source citations	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Limitations & Considerations
⚠️ Steep Learning Curve – Not suitable for quick setup needs ⚠️ Performance Issues – Users report latency and laggy software ⚠️ Cost for SMBs – $495-$2,000+/month prohibitive for small teams ⚠️ Compliance Gaps – SOC 2 incomplete, no HIPAA, US-only	⚠️ High cost barrier – ~$50/user/month, ~$60K minimum ⚠️ NO FedRAMP – Not for US federal government ⚠️ No consumer channels – No WhatsApp, Telegram Complex implementation – Indexing takes days	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core R A G Features
N/A	✅ Hybrid search – Semantic (vector-based) + lexical (keyword) approaches Knowledge Graph Framework – Proprietary anchors across enterprise data LLM Control Layer – Optimizes outputs with context-aware query rewriting Grounded answers – Source citations with every response	N/A
Permissions- Aware A I ( Core Differentiator)
N/A	✅ Real-time access control – Across all 100+ datasources Identity crawling – Users, groups, memberships, permission models Connector-level mirroring – Respects native permissions (Salesforce, GDrive) Zero-trust architecture – Users only see authorized content	N/A
Multi- Language & Localization
N/A	Full support – English, German, Japanese (semantic, assistant, UI) Partial support – French, Spanish 20+ languages – Early access or keyword search	N/A
Conversation & Agent Features
N/A	Conversation history – Thread tracking in Slack, History tab Version control – All agent versions auto-saved ⚠️ No lead capture – Designed for internal enterprise use	N/A
Deployment Options
N/A	Cloud (SaaS) – Standard Glean infrastructure deployment Cloud-Prem – Customer-hosted in AWS or GCP Single-tenant architecture – Isolated per customer	N/A
Customization & Flexibility ( Behavior & Knowledge)
N/A	Natural language config – Build agents without technical expertise Visual builder – Drag-and-drop workflow creation 30+ templates – Sales, engineering, IT, HR	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior

Ready to experience the CustomGPT difference?

Start Free Trial →

Final Thoughts

Final Verdict: Botpress vs Glean

After analyzing features, pricing, performance, and user feedback, both Botpress and Glean are capable platforms that serve different market segments and use cases effectively.

When to Choose Botpress

You value visual drag-and-drop builder with extensive code extensibility via execute code cards
Massive scale validation: 750,000+ active bots, 1 billion+ messages processed
Comprehensive omnichannel support: WhatsApp, Slack, Teams, Telegram, Messenger, SMS, web

Best For: Visual drag-and-drop builder with extensive code extensibility via Execute Code cards

When to Choose Glean

You value permissions-aware ai is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern
Strong developer experience - comprehensive APIs, 4-language SDKs (Python, Java, Go, TypeScript), LangChain integration
Model flexibility without vendor lock-in - 15+ LLMs with per-step selection and bring-your-own-key option

Best For: Permissions-aware AI is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern

Migration & Switching Considerations

Switching between Botpress and Glean requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Botpress starts at custom pricing, while Glean begins at $50/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Botpress and Glean comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 3, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

Ready to Get Started with CustomGPT?

Join thousands of businesses that trust CustomGPT for their AI needs. Choose the path that works best for you.

Start Your Free Trial

Experience the full power of CustomGPT risk-free.

Get Started

RECOMMENDED

Request a Demo

See how CustomGPT can transform your business operations.

Get Started

Contact Sales

Get personalized guidance from our expert team.

Get Started

Why Choose CustomGPT?

97% Accuracy

Industry-leading benchmarks

5-Min Setup

Get started instantly

24/7 Support

Expert help when you need it

Enterprise Ready

Scale with confidence

Trusted by leading companies worldwide

CustomGPT

The most accurate RAG-as-a-Service API. Deliver production-ready reliable RAG applications faster. Benchmarked #1 in accuracy and hallucinations for fully managed RAG-as-a-Service API.

Get API Key Documentation Read our benchmarks

Get in touch
Contact Us

Join the Discussion

Loading comments...

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Botpress vs Glean