| Data Ingestion & Knowledge Sources |
- Upload docs (PDF, DOCX, TXT, Markdown) or point Chatbase at website URLs / sitemaps to build your knowledge base in minutes.
- Hooks into Notion, Google Drive, Dropbox, and other cloud storage services for automatic updates. Learn more
- Supports both manual and auto-retraining so your chatbot always stays current. Retraining options
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- Pulls content from a long list of enterprise sources—SharePoint, Salesforce, ServiceNow, Confluence, databases, file shares, Slack, websites—and merges it all into one index with native connectors.
- Runs OCR and handles structured data, so it can index scanned docs, intranet pages, knowledge articles, and even multimedia.
- Keeps the index fresh with incremental crawls, push APIs, and scheduled syncs—new or updated content shows up fast.
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- Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
- Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
- Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text.
View Transcription Guide
- Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier.
See Zapier Connectors
- Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
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| Integrations & Channels |
- Drop an embeddable widget onto any site or app with a quick snippet.
- Comes with native connectors for Slack, Telegram, WhatsApp, Facebook Messenger, and Microsoft Teams. View integrations
- Zapier and webhook support let you trigger actions in 5,000+ external apps based on chats. See Zapier integration
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- Ships Atomic UI components you can drop into search pages, support hubs, or commerce sites to surface generative answers.
- Connects natively to platforms like Salesforce and Sitecore, letting AI answers appear right inside tools your team already uses.
- Need a custom channel? Its robust REST APIs let you build bespoke chatbots or virtual assistants on top of Coveo’s retrieval engine.
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- Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
- Offers ready-made hooks for Slack, Microsoft Teams, WhatsApp, Telegram, and Facebook Messenger.
Explore API Integrations
- Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
- Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
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| Core Chatbot Features |
- Uses retrieval-augmented Q&A so answers stick to your content and keep hallucinations low.
- Stores full conversation history, viewable in the admin dashboard. Conversation history
- Supports 95+ languages for global audiences. Language support
- Built-in lead capture and human-handoff features handle complex questions gracefully. Human handoff
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- Uses Relevance Generative Answering (RGA)—a two-step retrieval plus LLM flow that produces concise, source-cited answers.
- Respects permissions, showing each user only the content they’re allowed to see.
- Blends the direct answer with classic search results so people can dig deeper if they want.
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- Powers retrieval-augmented Q&A with GPT-4 and GPT-3.5 Turbo, keeping answers anchored to your own content.
- Reduces hallucinations by grounding replies in your data and adding source citations for transparency.
Benchmark Details
- Handles multi-turn, context-aware chats with persistent history and solid conversation management.
- Speaks 90+ languages, making global rollouts straightforward.
- Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
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| Customization & Branding |
- Tweak logos, colors, welcome text, and icons so the widget matches your brand perfectly.
- White-label option removes Chatbase branding for a seamless look. White-label info
- Domain allowlisting ensures the bot only runs on approved sites. Domain restrictions
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- Atomic components are fully styleable with CSS, making it easy to match your brand’s look and feel.
- You can tweak answer formatting and citation display through configs; deeper personality tweaks mean editing the prompt.
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- Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand.
White-label Options
- Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
- Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
- Uses domain allowlisting to ensure the chatbot appears only on approved sites.
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| LLM Model Options |
- Powered by OpenAI GPT-3.5 and GPT-4, with toggles for cost-saving “fast” mode or higher-quality responses.
- Pick the model that fits your speed-vs-depth needs. Model options
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- Runs primarily on OpenAI GPT models via Azure OpenAI, delivering high-quality text.
- If you prefer another model, the Relevance-Augmented Passage Retrieval API lets you plug in your own LLM.
- Handles model tuning and prompt optimization behind the scenes, though you can override via API when needed.
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- Taps into top models—OpenAI’s GPT-4, GPT-3.5 Turbo, and even Anthropic’s Claude for enterprise needs.
- Automatically balances cost and performance by picking the right model for each request.
Model Selection Details
- Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
- Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
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| Developer Experience (API & SDKs) |
- REST API covers creating, updating, and querying bots, with clear docs and live examples. API docs
- Visual drag-and-drop builder speeds up initial setup, while the API handles advanced tasks.
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- Provides mature REST APIs and SDKs (Java, .NET, JavaScript) for indexing, connector management, and querying.
- Ready-made Atomic and Quantic components help you add generative answers to the front end fast.
- Docs are enterprise-grade, with step-by-step guides for pipelines and index management.
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- Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat.
API Documentation
- Offers open-source SDKs—like the Python
customgpt-client—plus Postman collections to speed integration.
Open-Source SDK
- Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
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| Integration & Workflow |
- Fits neatly into support flows via the widget and native channel connectors.
- Webhooks can fire actions—like opening a Zendesk ticket—when certain chat events occur. Workflow options
- Periodic retraining keeps the bot synced with live site content.
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- Slots into enterprise workflows by indexing multiple systems without moving the data.
- Incremental indexing and push updates mean new content is searchable almost immediately.
- Generative answer widgets can be embedded wherever you need a unified search experience.
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- Gets you live fast with a low-code dashboard: create a project, add sources, and auto-index content in minutes.
- Fits existing systems via API calls, webhooks, and Zapier—handy for automating CRM updates, email triggers, and more.
Auto-sync Feature
- Slides into CI/CD pipelines so your knowledge base updates continuously without manual effort.
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| Performance & Accuracy |
- Retrieval-augmented generation keeps answers factual and in context.
- Choose between “fast” (speed-first) and “accurate” (detail-first) modes as needed. Model modes
- Fallback messages and human escalation handle edge-case or ambiguous questions.
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- Pairs keyword search with semantic vector search so the LLM gets the best possible context.
- Reranking plus smart prompts keep hallucinations low and citations precise.
- Built on a scalable architecture that handles heavy query loads and massive content sets.
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- Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
- Independent tests rate median answer accuracy at 5/5—outpacing many alternatives.
Benchmark Results
- Always cites sources so users can verify facts on the spot.
- Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
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| Customization & Flexibility (Behavior & Knowledge) |
- Update knowledge anytime—re-crawl a site or drop in new files via the no-code dashboard.
- Set Personas and Quick Prompts to steer tone and guide chats. Persona settings
- Create multiple bots under one account, each with its own domain focus.
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- Fine-tune which sources and metadata the engine uses via query pipelines and filters.
- Integrates with SSO/LDAP so results are tailored to each user’s permissions.
- Developers can tweak prompt templates or inject business rules to shape the output.
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- Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
- Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus.
Learn How to Update Sources
- Supports multiple agents per account, so different teams can have their own bots.
- Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
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| Pricing & Scalability |
- Tiered plans: Growth (~$79/mo) and Pro/Scale (~$259/mo), plus custom Enterprise deals. View pricing
- Limits are based on message credits, number of bots, pages crawled, and file uploads—add-ons available when you need more.
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- Sold under enterprise licenses—pricing depends on sources, query volume, and feature set.
- Scales to millions of queries with 99.999 % uptime and regional data-center options.
- Usually involves annual contracts with volume tiers and optional premium support.
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- Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
- Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates.
View Pricing
- Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
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| Security & Privacy |
- Uses HTTPS/TLS in transit and encrypted storage at rest—industry-standard cloud security.
- Keeps your data isolated in your workspace; while formal certs aren’t highlighted, best practices are followed.
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- Holds ISO 27001/27018 and SOC 2 certifications, plus HIPAA-compatible deployments.
- Granular access controls ensure users only see what they’re authorized to view.
- Can run in private cloud or on-prem for organizations with strict data-residency needs.
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- Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
- Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private.
Security Certifications
- Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
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| Observability & Monitoring |
- Dashboard shows chat history, sentiment, and usage metrics at a glance.
- Daily email summaries keep support teams informed without logging in constantly. Dashboard example
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- Built-in analytics dashboard tracks query volume, engagement, and generative-answer performance.
- Detailed pipeline logs can be exported for deeper analysis.
- Supports A/B testing in the query pipeline to measure impact and fine-tune relevance.
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- Comes with a real-time analytics dashboard tracking query volumes, token usage, and indexing status.
- Lets you export logs and metrics via API to plug into third-party monitoring or BI tools.
Analytics API
- Provides detailed insights for troubleshooting and ongoing optimization.
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| Support & Ecosystem |
- Offers email support and a “Submit a Request” channel for additional integrations.
- Growing ecosystem via blog posts, Product Hunt launches, and an agency partner program. Submit a request
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- Comes with enterprise-grade support—account managers, 24/7 help, and extensive training programs.
- Large partner network and the Coveo Connect community provide docs, forums, and certified integrations.
- Regular product updates and industry events keep you ahead of the curve.
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- Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast.
Developer Docs
- Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs.
Enterprise Solutions
- Benefits from an active user community plus integrations through Zapier and GitHub resources.
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| Additional Considerations |
- Built-in “Functions” let the bot perform tasks like opening support tickets without leaving the chat.
- Developers can tap the headless SourceSync API if they need a pure RAG backend.
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- Coveo goes beyond Q&A to power search, recommendations, and discovery for large digital experiences.
- Deep integration with enterprise systems and strong permissioning make it ideal for internal knowledge management.
- Powerful but best suited for organizations with an established IT team to tune and maintain it.
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- Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
- Gets you to value quickly: launch a functional AI assistant in minutes.
- Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
- Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
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| No-Code Interface & Usability |
- Guided dashboard lets non-tech users spin up a bot just by entering a URL or uploading files.
- Pre-built templates, live demos, and a copy-paste embed snippet make deployment painless. Embed instructions
- Try everything free for seven days before committing.
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- Admin console and Atomic components let you get started with minimal code.
- The end-user search UI is polished, but full generative setup usually calls for developer involvement.
- Great for teams that already have technical resources or use Coveo today; more complex than a pure no-code tool.
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- Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
- Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing.
User Experience Review
- Uses role-based access so business users and devs can collaborate smoothly.
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