| Data Ingestion & Knowledge Sources |
- Upload docs (PDF, DOCX, TXT, Markdown) or point Chatbase at website URLs / sitemaps to build your knowledge base in minutes.
- Hooks into Notion, Google Drive, Dropbox, and other cloud storage services for automatic updates. Learn more
- Supports both manual and auto-retraining so your chatbot always stays current. Retraining options
|
- Drop content in via REST: upload PDFs, Markdown, or TXT
[Upload File]
or send raw text
[Upload Text].
- No one-click Google Drive or Notion connectors—you’ll script the fetch and hit the API yourself.
- Because it’s open source, you can build connectors to anything—Postgres, Mongo, S3, you name it.
- Runs on Supabase and scales sideways, chunking millions of docs for fast retrieval.
|
- Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
- Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
- Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text.
View Transcription Guide
- Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier.
See Zapier Connectors
- Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
|
| Integrations & Channels |
- Drop an embeddable widget onto any site or app with a quick snippet.
- Comes with native connectors for Slack, Telegram, WhatsApp, Facebook Messenger, and Microsoft Teams. View integrations
- Zapier and webhook support let you trigger actions in 5,000+ external apps based on chats. See Zapier integration
|
- Pure REST for retrieval and generation—no built-in widget or Slack bot.
- You code the chat UI or Slack bridge, calling Supavec for answers.
- No Zapier—webhooks and automations are DIY inside your app.
- If it speaks HTTP, it can talk to Supavec—you just handle the front-end.
|
- Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
- Offers ready-made hooks for Slack, Microsoft Teams, WhatsApp, Telegram, and Facebook Messenger.
Explore API Integrations
- Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
- Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
|
| Core Chatbot Features |
- Uses retrieval-augmented Q&A so answers stick to your content and keep hallucinations low.
- Stores full conversation history, viewable in the admin dashboard. Conversation history
- Supports 95+ languages for global audiences. Language support
- Built-in lead capture and human-handoff features handle complex questions gracefully. Human handoff
|
- Just the essentials: retrieve chunks + LLM answer. Calls are stateless, no baked-in chat history.
- No lead capture or human handoff—add those in your own layer.
- Pulls the right text fast, then lets your LLM craft the reply.
- Perfect if you only need raw RAG and will build the conversation bits yourself.
|
- Powers retrieval-augmented Q&A with GPT-4 and GPT-3.5 Turbo, keeping answers anchored to your own content.
- Reduces hallucinations by grounding replies in your data and adding source citations for transparency.
Benchmark Details
- Handles multi-turn, context-aware chats with persistent history and solid conversation management.
- Speaks 90+ languages, making global rollouts straightforward.
- Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
|
| Customization & Branding |
- Tweak logos, colors, welcome text, and icons so the widget matches your brand perfectly.
- White-label option removes Chatbase branding for a seamless look. White-label info
- Domain allowlisting ensures the bot only runs on approved sites. Domain restrictions
|
- No pre-made UI, no theming—branding lives in whatever front-end you create.
- Open source means zero “Supavec” label to hide—your app, your look.
- Add domain checks or auth however you like in your code.
- It’s “white-label” by default because Supavec is API-only.
|
- Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand.
White-label Options
- Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
- Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
- Uses domain allowlisting to ensure the chatbot appears only on approved sites.
|
| LLM Model Options |
- Powered by OpenAI GPT-3.5 and GPT-4, with toggles for cost-saving “fast” mode or higher-quality responses.
- Pick the model that fits your speed-vs-depth needs. Model options
|
- Model-agnostic: defaults to GPT-3.5, but switch to GPT-4 or any self-hosted model if you’d like.
- No fancy toggle—just change a config or prompt path in code.
- No extra prompt magic or anti-hallucination layer—plain RAG.
- Quality rests on the LLM you choose and how you prompt it.
|
- Taps into top models—OpenAI’s GPT-4, GPT-3.5 Turbo, and even Anthropic’s Claude for enterprise needs.
- Automatically balances cost and performance by picking the right model for each request.
Model Selection Details
- Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
- Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
|
| Developer Experience (API & SDKs) |
- REST API covers creating, updating, and querying bots, with clear docs and live examples. API docs
- Visual drag-and-drop builder speeds up initial setup, while the API handles advanced tasks.
|
- Straightforward REST endpoints for file uploads, text uploads, and search.
[Examples]
- No official SDKs—use fetch/axios or roll your own wrapper.
- Docs are concise with JS snippets; Postman collection included.
- Full source is on GitHub, welcoming community tweaks.
|
- Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat.
API Documentation
- Offers open-source SDKs—like the Python
customgpt-client—plus Postman collections to speed integration.
Open-Source SDK
- Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
|
| Integration & Workflow |
- Fits neatly into support flows via the widget and native channel connectors.
- Webhooks can fire actions—like opening a Zendesk ticket—when certain chat events occur. Workflow options
- Periodic retraining keeps the bot synced with live site content.
|
- Think of it as a Lego brick: upload content, query matches, feed results to your LLM.
- No built-in triggers—external actions are on you.
- Scale horizontally on Supabase when self-hosted, or use the hosted plan (with API-call limits).
- Big orgs can chat about higher tiers or dedicated infra for heavy traffic.
|
- Gets you live fast with a low-code dashboard: create a project, add sources, and auto-index content in minutes.
- Fits existing systems via API calls, webhooks, and Zapier—handy for automating CRM updates, email triggers, and more.
Auto-sync Feature
- Slides into CI/CD pipelines so your knowledge base updates continuously without manual effort.
|
| Performance & Accuracy |
- Retrieval-augmented generation keeps answers factual and in context.
- Choose between “fast” (speed-first) and “accurate” (detail-first) modes as needed. Model modes
- Fallback messages and human escalation handle edge-case or ambiguous questions.
|
- Accuracy = GPT quality + standard RAG lift—no extra guardrails.
- Postgres vector search keeps retrieval snappy, even with millions of chunks.
- No public head-to-head benchmarks yet; expect “typical GPT-3.5/4 RAG” results.
- If you want citations or extra checks, you’ll prompt-engineer them yourself.
|
- Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
- Independent tests rate median answer accuracy at 5/5—outpacing many alternatives.
Benchmark Results
- Always cites sources so users can verify facts on the spot.
- Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
|
| Customization & Flexibility (Behavior & Knowledge) |
- Update knowledge anytime—re-crawl a site or drop in new files via the no-code dashboard.
- Set Personas and Quick Prompts to steer tone and guide chats. Persona settings
- Create multiple bots under one account, each with its own domain focus.
|
- Upload or overwrite docs any time—re-embeds almost instantly.
- Behavior lives in your prompts; there’s no GUI for personas.
- Multi-lingual works fine—just tell the LLM in your prompt.
- Add metadata, tweak chunking—then build logic around it as needed.
|
- Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
- Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus.
Learn How to Update Sources
- Supports multiple agents per account, so different teams can have their own bots.
- Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
|
| Pricing & Scalability |
- Tiered plans: Growth (~$79/mo) and Pro/Scale (~$259/mo), plus custom Enterprise deals. View pricing
- Limits are based on message credits, number of bots, pages crawled, and file uploads—add-ons available when you need more.
|
- MIT-licensed open source: self-host for free (pay your own infra).
- Hosted plans: Free (100 calls/mo), Basic $190/yr (750 calls/mo), Enterprise $1,490/yr (5 k calls/mo).
[Pricing]
- Need more calls? Negotiate or self-host to ditch caps.
- Storage isn’t metered—only query volume counts toward the plan.
|
- Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
- Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates.
View Pricing
- Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
|
| Security & Privacy |
- Uses HTTPS/TLS in transit and encrypted storage at rest—industry-standard cloud security.
- Keeps your data isolated in your workspace; while formal certs aren’t highlighted, best practices are followed.
|
- Self-hosting keeps everything on your servers—great for tight compliance.
[Privacy note]
- Hosted Supavec runs on Supabase with row-level security—each team’s data is fenced off.
- No training on your docs—data stays yours.
- Enterprises can go dedicated or on-prem for HIPAA/GDPR peace of mind.
|
- Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
- Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private.
Security Certifications
- Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
|
| Observability & Monitoring |
- Dashboard shows chat history, sentiment, and usage metrics at a glance.
- Daily email summaries keep support teams informed without logging in constantly. Dashboard example
|
- No dashboard baked in—log requests yourself or use Supabase metrics when self-hosting.
- Hosted plan shows basic call counts; no transcript analytics out of the box.
- Need deep insights? Wire up your own monitoring layer.
- Designed to play nicely with external logging tools, not ship its own.
|
- Comes with a real-time analytics dashboard tracking query volumes, token usage, and indexing status.
- Lets you export logs and metrics via API to plug into third-party monitoring or BI tools.
Analytics API
- Provides detailed insights for troubleshooting and ongoing optimization.
|
| Support & Ecosystem |
- Offers email support and a “Submit a Request” channel for additional integrations.
- Growing ecosystem via blog posts, Product Hunt launches, and an agency partner program. Submit a request
|
- Community help via GitHub/Discord; paid plans unlock email or priority support.
[Docs]
- Open-source means forks, PRs, and home-grown connectors are welcome.
- Docs are lean—mostly endpoint references rather than big tutorials.
- Code samples pop up in the community, but it’s not a huge library yet.
|
- Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast.
Developer Docs
- Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs.
Enterprise Solutions
- Benefits from an active user community plus integrations through Zapier and GitHub resources.
|
| Additional Considerations |
- Built-in “Functions” let the bot perform tasks like opening support tickets without leaving the chat.
- Developers can tap the headless SourceSync API if they need a pure RAG backend.
|
- No vendor lock-in: transparent code, offline option, host wherever you like.
- Focuses on core RAG—no SSO, dashboards, or fancy UI included.
- Great for devs who want full control or must keep data in-house.
- Conversation flow, advanced prompts, fancy UI—all yours to build.
|
- Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
- Gets you to value quickly: launch a functional AI assistant in minutes.
- Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
- Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
|
| No-Code Interface & Usability |
- Guided dashboard lets non-tech users spin up a bot just by entering a URL or uploading files.
- Pre-built templates, live demos, and a copy-paste embed snippet make deployment painless. Embed instructions
- Try everything free for seven days before committing.
|
- No drag-and-drop dashboard—everything’s via API or CLI.
- Meant for code-first teams who’ll bolt it into their own chat or workflow.
- Self-hosters can craft custom GUIs on top, but Supavec keeps the slate blank.
- If you want a business-user UI like CustomGPT, you’ll layer that yourself.
|
- Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
- Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing.
User Experience Review
- Uses role-based access so business users and devs can collaborate smoothly.
|
Chatbase
Supavec
CustomGPT