Chatling vs YourGPT.ai

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

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Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Chatling and YourGPT.ai across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Chatling and YourGPT.ai, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose Chatling if: you value broadest ai model selection (32 models) among no-code platforms - includes gpt-5, claude 4.5, gemini 2.5 with per-block flexibility
  • Choose YourGPT.ai if: you value exceptional omnichannel reach with 50+ pre-built integrations including deep crisp self-learning capability

About Chatling

Chatling Landing Page Screenshot

Chatling is no-code ai chatbot platform with 32-model llm selection. No-code AI chatbot platform with 32-model LLM selection and SMB-focused pricing starting at $25/month. Developed by Envision Labs Inc. (Ontario, Canada), Chatling balances visual builder simplicity with REST API v2 access and native WhatsApp integration. 4.8/5 G2 rating (53-63 reviews). Critical gaps: NO SOC 2/HIPAA certifications, NO native human handoff, NO official SDKs, NO source citations. Founded in Year not disclosed, headquartered in Ontario, Canada, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
85/100
Starting Price
$25/mo

About YourGPT.ai

YourGPT.ai Landing Page Screenshot

YourGPT.ai is no-code ai chatbot platform with omnichannel deployment and voice ai. No-code-first AI chatbot platform built by Delta4 Infotech (India) emphasizing omnichannel deployment and visual workflow building. Founded June 2022, serves 10,000+ businesses with SOC 2 Type 2 certification and 100+ language support. 4.9/5 Product Hunt rating. Strong widget SDKs (JavaScript/React/React Native/Flutter/iOS/Android) but lacks comprehensive REST API for programmatic agent management. Starting at $19/month with 7-day free trial. Founded in June 2022, headquartered in Chandigarh, India, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
82/100
Starting Price
$19/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Chatbot Platform versus AI Chatbot. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

logo of chatling
Chatling
logo of yourgpt
YourGPT.ai
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CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
  • File Formats – PDF, DOCX, plain text ONLY
  • ❌ CRITICAL LIMITATION – NO CSV, Excel, or structured data format support
  • Website Crawler – Up to 1,000 pages per domain with automatic extraction
  • Sitemap Ingestion – Required for sites larger than 1,000 pages
  • Help Desk Integration – Zendesk and Zoho for importing articles
  • ❌ NO Cloud Storage – Google Drive, Dropbox, Notion, OneDrive require manual downloads
  • ❌ NO YouTube Transcripts – Video content ingestion not supported
  • Knowledge Base Limits – 500K chars (Free), 20M chars (Pro), 90M chars (Ultimate)
  • ⚠️ Automatic Syncing – Daily, weekly, monthly schedules (NO real-time continuous sync)
  • File types – PDF, DOCX, TXT, CSV, JSONL, PPTX, Markdown, Excel, MP3, M4A audio
  • Cloud integrations – Google Drive, Dropbox, Notion, OneDrive, Confluence, Gmail/Outlook
  • Auto-reindexing – Automatic refresh when cloud content changes without manual intervention
  • YouTube ingestion – Dedicated transcript extraction for video content
  • ⚠️ No API upload – All data ingestion requires dashboard access, blocking automation
  • ⚠️ Training concerns – User reports of degradation with massive knowledge bases
  • 1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives
  • Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content
  • Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in
  • Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync
  • Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors
  • Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
  • WhatsApp Business API – Native integration with full functionality, media sharing
  • Website Embedding – Floating chat bubble, inline iframe, full-page deployment
  • Zapier Integration – 7,000+ apps with triggers and actions
  • CMS Plugins – WordPress, Shopify, Wix, Squarespace, Webflow, PrestaShop
  • HTTP Request Actions – Custom API calls for order lookups, CRM updates
  • ❌ CRITICAL GAPS – NO native Slack, Microsoft Teams, or Telegram integrations
  • ❌ NO Mobile SDKs – App integration requires webview embedding
  • 50+ integrations – WhatsApp, Messenger, Instagram, Telegram, Slack, Discord, Line, email
  • Helpdesk systems – Zendesk, Freshdesk, Zoho Desk, Crisp with self-learning capability
  • E-commerce – Shopify, WordPress, Webflow (officially approved app)
  • Automation – Zapier, Make, Pabbly Connect, n8n, webhooks
  • MCP integration – Claude Desktop, Cursor, Windsurf developer tools
  • Website embedding – Lightweight JS widget or iframe with customizable positioning
  • CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support
  • 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools
  • MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf
  • OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints
  • LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Chatbot Features
  • AI Intents – Train on example phrases for recognition without exact matching
  • Visual Flow Builder – No-code drag-and-drop conversation design
  • HTTP Request Blocks – Real-time API integrations within flows
  • Lead Capture – Built-in system variables for name, email, phone collection
  • Multi-language Detection – 85+ languages with automatic browser-based preference
  • ❌ CRITICAL LIMITATION – NO native human handoff, fallback collects contact info
  • ⚠️ Third-Party Escalation – Requires Zapier to Zendesk/Freshdesk (adds latency)
  • AI Agents (Beta) – Task-oriented assistants beyond simple chatbots
  • 100+ languages – Auto-detection, built-in translation
  • Visual Studio – Drag-and-drop flow builder without coding
  • Human handoff – Context-preserving escalation with webhooks
  • PhoneAI – 24/7 voice handling with appointment scheduling
  • ⚠️ No citations – Cannot trace responses to source documents
  • ✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI
  • ✅ Source citations – Every response includes clickable links to original documents
  • ✅ 93% resolution rate – Handles queries autonomously, reducing human workload
  • ✅ 92 languages – Native multilingual support without per-language config
  • ✅ Lead capture – Built-in email collection, custom forms, real-time notifications
  • ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
  • Visual Customization – Primary/secondary colors, custom icons, header titles
  • Custom Instructions – System prompt for persona, tone, behavior rules
  • Temperature Control – 0-1 scale for creativity at global or per-block level
  • Max Length Settings – Token limits to control response verbosity
  • White-Labeling – Ultimate tier ($99/month) removes 'Powered by Chatling'
  • ❌ CRITICAL LIMITATION – NO custom CSS injection for pixel-perfect brand matching
  • CSS customization – Variables for colors, fonts, message backgrounds
  • Pre-built themes – Cloud, MonoChrome, NeoBrutalism, Obsidian, Herbie
  • White-labeling – Custom domain, branding removal on higher tiers
  • Agency program – Reselling with 100% pricing control
  • Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost
  • 2-minute setup – No-code wizard with drag-and-drop interface
  • Persona customization – Control AI personality, tone, response style via pre-prompts
  • Visual theme editor – Real-time preview of branding changes
  • Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
  • Free Tier (8 Models) – GPT-4.1, GPT-4o, GPT-4o Mini, Claude 4 Sonnet, Claude 3.5 Haiku
  • Paid Tiers (32 Total) – GPT-5, GPT-5 Mini, o4 Mini, Claude 4.5 Sonnet, Gemini 2.5 Pro/Flash
  • ✅ Model Selection Flexibility – Configure globally OR per AI response block
  • Temperature & Max Tokens – Exposed at both global and per-block levels
  • ⚠️ NO Automatic Routing – Model selection is manual, no complexity-based switching
  • Credit System – 1 credit per AI response on GPT-4o, monthly reset (no carryover)
  • ✅ Competitive Advantage – 32-model roster exceeds most no-code platforms
  • OpenAI – GPT-5, GPT-4.1, GPT-4 Turbo, GPT-4, GPT-3.5, O3, O1
  • Anthropic – Claude Sonnet 4, Claude 3.7 series
  • Google – Gemini 2.5 Pro, Gemini, PaLM
  • Meta/DeepSeek – Llama 4/3/2, DeepSeek R1/v3
  • BYOLLM – Bring your own models on enterprise contracts
  • ⚠️ No auto routing – Manual model selection per chatbot
  • GPT-5.1 models – Latest thinking models (Optimal & Smart variants)
  • GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available
  • Claude 4.5 – Anthropic's Opus available for Enterprise
  • Auto model routing – Balances cost/performance automatically
  • Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
  • REST API v2 – https://api.chatling.ai/v2/ with Bearer token auth
  • Rate Limit – 300 requests/minute across all endpoints
  • Chatbots Endpoint – Create, duplicate, list, retrieve, update settings
  • AI Endpoint – List models, languages, chat with knowledge base
  • Knowledge Base Endpoint – Add links/text/FAQs, resync, delete sources
  • Conversations Endpoint – List, retrieve, update, access message history
  • Conversation Context Persistence – conversation_id for multi-turn dialogues
  • ❌ CRITICAL GAPS – NO official JavaScript/Python SDKs, NO Postman collections, NO OpenAPI specs
  • ⚠️ Developer Burden – Must build own HTTP clients without SDK support
  • JavaScript SDK – @yourgpt/widget-web-sdk with 90%+ test coverage, TypeScript
  • Mobile SDKs – React Native, Flutter, Android native, iOS native
  • Node.js SDK – @yourgpt/llmspark-nodejs with streaming responses
  • ⚠️ Limited REST API – Only session management and message endpoints
  • ⚠️ No Python SDK – Major gap for backend developers
  • ⚠️ No agent/knowledge API – Cannot create agents or upload docs programmatically
  • REST API – Full-featured for agents, projects, data ingestion, chat queries
  • Python SDK – Open-source customgpt-client with full API coverage
  • Postman collections – Pre-built requests for rapid prototyping
  • Webhooks – Real-time event notifications for conversations and leads
  • OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
  • Customer Testimonial – 45% of support questions resolved, 1,500+ email reduction
  • ✅ Reliability Praised – "Chatbots have never gone down" in G2 reviews
  • Large-Scale Deployment – 4,000+ website URLs with "reliable answers"
  • ✅ 5-Minute Setup Time – Consistently praised rapid deployment
  • RAG Grounding – Responses grounded in uploaded content
  • ❌ NO Source Citations – Responses don't show which documents informed answers
  • ❌ NO Confidence Scoring – No hallucination detection mechanisms documented
  • ❌ NO Published Benchmarks – Performance claims rely on testimonials vs metrics
  • Real-time responses – Sub-second delivery across 50+ channels
  • Configurable retrieval – 1024-char chunks with 200-char overlap
  • Self-learning – Thumbs up/down feedback, unanswered query tracking
  • ⚠️ No published benchmarks – Accuracy metrics not disclosed
  • ⚠️ Mixed feedback – Training accuracy concerns with large knowledge bases
  • Sub-second responses – Optimized RAG with vector search and multi-layer caching
  • Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API
  • Anti-hallucination tech – Responses grounded only in your provided content
  • OpenGraph citations – Rich visual cards with titles, descriptions, images
  • 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Pricing & Scalability
  • Free Tier – $0, 100 AI credits, 2 chatbots, 1 seat, 500K characters, 8 models
  • Pro Tier – $25/month, 3,000 credits, 5 chatbots, 2 seats, 20M characters, 32 models
  • Ultimate Tier – $99/month, 12K-20K credits, 35 chatbots, 6 seats, 90M characters
  • ✅ Unlimited Non-AI Chats – All tiers include unlimited non-AI conversations
  • 14-Day Money-Back Guarantee – Risk-free testing for initial purchases
  • ✅ Competitive SMB Positioning – $25/month vs $700/month (Progress), $30K+/year (Drift)
  • ⚠️ Credit System – Monthly reset with no carryover requires usage planning
N/A
  • Standard: $99/mo – 60M words, 10 bots
  • Premium: $449/mo – 300M words, 100 bots
  • Auto-scaling – Managed cloud scales with demand
  • Flat rates – No per-query charges
Security & Privacy
  • GDPR Compliant – EU data residency (DigitalOcean Amsterdam)
  • NO Training on Customer Data – OpenAI, Anthropic, Google agreements explicit
  • Trust Center – trust.chatling.ai with security docs and sub-processor lists
  • ❌ CRITICAL GAPS FOR ENTERPRISE – NO SOC 2, HIPAA, or ISO 27001 certification
  • ❌ NO SSO/SAML Support – Enterprise identity provider integration absent
  • ❌ NO IP Restriction Capabilities – Cannot limit access to specific IP ranges
  • ❌ NO Audit Logs – Beyond basic analytics, compliance tracking limited
  • ⚠️ Disqualifying for Regulated Industries – Finance, healthcare, government blocked
N/A
  • SOC 2 Type II + GDPR – Third-party audited compliance
  • Encryption – 256-bit AES at rest, SSL/TLS in transit
  • Access controls – RBAC, 2FA, SSO, domain allowlisting
  • Data isolation – Never trains on your data
Observability & Monitoring
  • Dashboard Metrics – Conversation counts, new leads, peak chat times heatmap
  • User Satisfaction Ratings – Helpful/unhelpful tracking with analytics percentages
  • Real-Time Monitoring – Live chatbot interaction visibility
  • API Data Extraction – Conversations/contacts via REST API for analysis
  • ⚠️ CRITICAL LIMITATIONS – Export functionality minimal or in development
  • ❌ NO Custom Report Builder – Users work with built-in dashboard views only
  • Analytics dashboard – Response times, resolution rates, satisfaction scores
  • Conversation logs – Full history with search and filtering
  • AI summaries – Automatic conversation summarization
  • LLM expense tracking – Per-session usage and cost breakdowns
  • Real-time dashboard – Query volumes, token usage, response times
  • Customer Intelligence – User behavior patterns, popular queries, knowledge gaps
  • Conversation analytics – Full transcripts, resolution rates, common questions
  • Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
  • Email-Only Support – support@chatling.ai, NO live chat or phone
  • ✅ G2 Support Rating – 9.2/10 quality despite response time concerns
  • Comprehensive Documentation – docs.chatling.ai with getting started guides
  • Video Tutorials – Supplement written documentation
  • Action Tutorial Library – Practical HTTP request examples
  • ❌ MISSING ECOSYSTEM – NO community forum, Discord, Slack workspace, or status page
  • ❌ NO Public Roadmap – Feature development transparency limited
  • Highly praised support – G2: "great contact with support"
  • Documentation – Strong for widget setup, weak for API/advanced cases
  • Discord community – Primary community channel
  • 4.9/5 Product Hunt – 4.0/5 G2 Reviews
  • Comprehensive docs – Tutorials, cookbooks, API references
  • Email + in-app support – Under 24hr response time
  • Premium support – Dedicated account managers for Premium/Enterprise
  • Open-source SDK – Python SDK, Postman, GitHub examples
  • 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
  • ✅ 5-Minute Setup Time – Consistently praised by G2 reviewers
  • Visual Flow Builder – Drag-and-drop conversation design without coding
  • AI Intents Training – Example phrase interface for configuration
  • Knowledge Base Management – Upload files, add text via simple dashboard
  • Analytics Dashboard – Visual metrics with heatmaps accessible to business users
  • ⚠️ G2 CRITICISM – Single flow architecture unwieldy for complex bots
  • ❌ MISSING FEATURES – Cannot import/export flows for version control
  • Visual builder – Drag-and-drop with intent detection, entity extraction
  • 2-minute setup – Basic deployment claimed for simple use cases
  • Industry templates – E-commerce, healthcare, finance, helpdesk
  • AI Copilot – Describe needs in plain English to create agents
  • 2-minute deployment – Fastest time-to-value in the industry
  • Wizard interface – Step-by-step with visual previews
  • Drag-and-drop – Upload files, paste URLs, connect cloud storage
  • In-browser testing – Test before deploying to production
  • Zero learning curve – Productive on day one
32- Model L L M Selection
  • ✅ Broadest Selection Among No-Code Platforms – 32 total models vs typical 3-5
  • Latest Models Included – GPT-5, GPT-4.5, o4/o3 Mini, Claude 4.5, Gemini 2.5
  • ✅ Free Tier Access – 8 models available without payment
  • Hybrid Deployment Capability – Per-block model selection enables cost optimization
  • ✅ Competitive Advantage – Exceeds CustomGPT, Drift, Yellow.ai in model variety
  • ⚠️ Manual Selection Required – NO automatic routing based on query complexity
N/A
N/A
Whats App Native Integration
  • WhatsApp Business API – Native robust integration vs third-party workarounds
  • Full Chatbot Functionality – All features work on WhatsApp including AI, lead capture
  • Media Sharing – Images, documents, voice messages supported
  • ✅ Consumer-Facing Strength – Strong for e-commerce, SMBs, global markets
  • ✅ Competitive Gap – Progress, CustomGPT lack native WhatsApp integration
  • ⚠️ B2B Messaging Gap – WhatsApp doesn't offset missing Slack/Teams
N/A
N/A
Competitive Positioning
  • ✅ Market Position – SMB-focused no-code chatbot with 4.8/5 G2 rating
  • ✅ Pricing Advantage – $25/month vs $700/month (Progress), 10-100x cheaper
  • ✅ 32-Model Differentiator – Broadest LLM selection among no-code platforms
  • ✅ Free Tier Generosity – 100 credits, 2 chatbots, 8 models without credit card
  • ✅ WhatsApp Strength – Native integration for consumer-facing businesses
  • ❌ Enterprise Gaps – NO SOC 2/HIPAA/ISO 27001, NO SSO, NO human handoff
  • ❌ B2B Messaging Gaps – NO native Slack/Teams/Telegram
  • ❌ Developer Limitations – NO official SDKs, NO source citations, NO confidence scoring
  • vs Chatbase – Broader multi-channel (50+), PhoneAI, SOC 2 certification
  • vs CustomGPT – More cloud integrations, voice AI; CustomGPT: better API control
  • Market niche – No-code omnichannel for voice AI and extensive integrations
  • Best for – Business users needing voice AI without developer dependency
  • Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.
  • Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing
  • vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster
  • vs Botsonic/Chatbase – More file formats, source citations, no hidden costs
  • vs LangChain – Production-ready in 2 min vs weeks of development
Limitations & Considerations
  • ⚠️ Single Flow Management – Unwieldy for complex bots without folder organization
  • ❌ NO Live Chat Support – Blended human-AI support unavailable without Zapier
  • ⚠️ Separate Bots Per Channel – Need separate for website vs WhatsApp
  • ⚠️ Barebones Analytics – Limited compared to enterprise platforms
  • ❌ NO Flow Import/Export – Cannot copy or duplicate for version control
  • ❌ Screen Reader Accessibility – Does not support blind users
  • ⚠️ Setup Time Investment – Configuring tone and knowledge base not plug-and-play
  • ⚠️ Integration Gaps – Heavy reliance on Zapier limits functionality
  • ✅ Best for Small-to-Medium Bots – Not designed for massive enterprise projects
  • ⚠️ Not pure RAG API – No-code chatbot platform, widget-centric approach
  • ⚠️ Critical API gaps – No agent creation, knowledge upload, or RAG query API
  • ⚠️ Dashboard dependency – No programmatic document management
  • ⚠️ No Python SDK – JavaScript/TypeScript only
  • ⚠️ Training concerns – Accuracy issues with large knowledge bases
  • Best for – Non-technical users; not for API-first developers
  • Managed service – Less control over RAG pipeline vs build-your-own
  • Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source
  • Real-time data – Requires re-indexing; not ideal for live inventory/prices
  • Enterprise features – Custom SSO only on Enterprise plan
Phone A I Voice Agents ( Core Differentiator)
N/A
  • 24/7 voice handling – Natural conversation AI for calls in 100+ languages
  • Appointment scheduling – Voice-based calendar integration
  • Lead qualification – Automated scoring through phone conversations
  • Smart speakers – Google Assistant and Amazon Alexa compatibility
  • ✅ Unique capability – Voice AI unavailable in most text-only RAG platforms
N/A
Core Agent Features
N/A
  • 100+ languages – Train in one language, respond in 100+ with auto-detection
  • Visual Chatbot Studio – Drag-and-drop flows, intent detection, entity extraction
  • Lead capture – CRM contact capture, pre-chat forms, custom fields
  • Human handoff – Configurable with Slack/Discord/webhook notifications
  • AI Actions – Client-side function registration for custom business logic
  • Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks
  • Multi-Agent Systems – Specialized agents for support, sales, knowledge
  • Memory & Context – Persistent conversation history across sessions
  • Tool Integration – Webhooks + 5,000 Zapier apps for automation
  • Continuous Learning – Auto re-indexing without manual retraining
Security & Compliance
N/A
  • SOC 2 Type 2 – Full certification (uncommon for bootstrapped startup)
  • GDPR compliant – Stockholm, Sweden data center for EU residency
  • HIPAA options – Healthcare compliance configurations available
  • Encryption – TLS transit, AES-256 at rest, end-to-end for enterprise
  • ⚠️ No MFA – Noted in reviews as security concern
  • SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance
  • 256-bit AES encryption – Data at rest; SSL/TLS in transit
  • SSO + 2FA + RBAC – Enterprise access controls with role-based permissions
  • Data isolation – Never trains on customer data
  • Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
N/A
  • Essential: $49/mo – 2 chatbots, 200 webpages, 10M AI credits
  • Advanced: $399/mo – 10 chatbots, 2000 webpages, 100M AI credits
  • Enterprise – Custom pricing with SSO, BYOLLM, dedicated support
  • 7-day free trial – No credit card required
  • ⚠️ Pricing inconsistency – $19/month website vs $99/month GetApp listing
  • Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot
  • Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot
  • Enterprise: Custom – SSO, dedicated support, custom SLAs
  • 7-day free trial – Full Standard access, no charges
  • Flat-rate pricing – No per-query charges, no hidden costs
R A G-as-a- Service Assessment
N/A
  • Platform type – NO-CODE CHATBOT PLATFORM with RAG, not pure RaaS
  • Widget-centric – Embedding approach vs headless API consumption
  • Target audience – Non-technical business users via dashboard
  • ⚠️ API limitations – No agent creation, knowledge upload, or direct RAG API
  • Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure
  • API-first – REST API, Python SDK, OpenAI compatibility, MCP Server
  • No-code option – 2-minute wizard deployment for non-developers
  • Hybrid positioning – Serves both dev teams (APIs) and business users (no-code)
  • Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
A I Models
N/A
  • OpenAI – GPT-5, GPT-4.1, GPT-4 Turbo, GPT-4, GPT-3.5
  • Anthropic – Claude Sonnet 4, Claude 3.7 series
  • Google/Meta – Gemini 2.5 Pro, Llama 4/3/2
  • DeepSeek – R1, v3 for specialized reasoning
  • Credit system – GPT-3.5 (1x) to GPT-4 (20x) multipliers
  • OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series
  • Anthropic – Claude 4.5 Opus/Sonnet (Enterprise)
  • Auto-routing – Intelligent model selection for cost/performance
  • Managed – No API keys or fine-tuning required
R A G Capabilities
N/A
  • Chunking – 1024-char with 200-char overlap, configurable
  • Similarity matching – Cosine similarity with 0-1 scoring
  • Self-learning – Feedback collection, unanswered query tracking
  • Auto-reindexing – Automatic refresh from connected cloud sources
  • ⚠️ No published benchmarks – No RAGAS scores or third-party validation
  • GPT-4 + RAG – Outperforms OpenAI in independent benchmarks
  • Anti-hallucination – Responses grounded in your content only
  • Automatic citations – Clickable source links in every response
  • Sub-second latency – Optimized vector search and caching
  • Scale to 300M words – No performance degradation at scale
Use Cases
N/A
  • Customer support – 24/7 instant response in 100+ languages
  • Lead generation – Pre-qualification, CRM capture, B2B scoring
  • E-commerce – Shopping assistance, cart recovery, order tracking
  • Voice applications – PhoneAI for calls, Google Assistant, Alexa
  • Customer support – 24/7 AI handling common queries with citations
  • Internal knowledge – HR policies, onboarding, technical docs
  • Sales enablement – Product info, lead qualification, education
  • Documentation – Help centers, FAQs with auto-crawling
  • E-commerce – Product recommendations, order assistance
Customization & Flexibility ( Behavior & Knowledge)
N/A
  • Auto-reindexing – 24-hour refresh for cloud sources
  • Temperature controls – 0-1 scale for response creativity
  • Bot persona – Name, avatar, channel-specific greetings
  • ⚠️ No embedding control – Black-box RAG, no pipeline customization
  • Live content updates – Add/remove content with automatic re-indexing
  • System prompts – Shape agent behavior and voice through instructions
  • Multi-agent support – Different bots for different teams
  • Smart defaults – No ML expertise required for custom behavior
Additional Considerations
N/A
  • Platform type – No-code chatbot with RAG, NOT pure RAG-as-a-Service
  • ✅ 50+ integrations – PhoneAI and Visual Studio for 2-minute setup
  • ✅ SOC 2 Type 2 – Uncommon for bootstrapped startup
  • ⚠️ Limited API – No agent creation, knowledge upload, or direct RAG API
  • ⚠️ Dashboard dependency – All data ingestion requires UI access
  • ⚠️ No Python SDK – Major gap for backend/data science teams
  • Time-to-value – 2-minute deployment vs weeks with DIY
  • Always current – Auto-updates to latest GPT models
  • Proven scale – 6,000+ organizations, millions of queries
  • Multi-LLM – OpenAI + Claude reduces vendor lock-in
Support & Documentation
N/A
N/A
  • Documentation hub – Docs, tutorials, API references
  • Support channels – Email, in-app chat, dedicated managers (Premium+)
  • Open-source – Python SDK, Postman, GitHub examples
  • Community – User community + 5,000 Zapier integrations

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Final Thoughts

Final Verdict: Chatling vs YourGPT.ai

After analyzing features, pricing, performance, and user feedback, both Chatling and YourGPT.ai are capable platforms that serve different market segments and use cases effectively.

When to Choose Chatling

  • You value broadest ai model selection (32 models) among no-code platforms - includes gpt-5, claude 4.5, gemini 2.5 with per-block flexibility
  • Generous free tier: 100 AI credits, 2 chatbots, 8 models, 500K characters - meaningful testing capacity without credit card
  • Unlimited non-AI chats across all tiers reduces usage anxiety and cost unpredictability

Best For: Broadest AI model selection (32 models) among no-code platforms - includes GPT-5, Claude 4.5, Gemini 2.5 with per-block flexibility

When to Choose YourGPT.ai

  • You value exceptional omnichannel reach with 50+ pre-built integrations including deep crisp self-learning capability
  • PhoneAI voice agents differentiate from text-only competitors with 24/7 multilingual call handling
  • SOC 2 Type 2 + GDPR + HIPAA compliance positions for enterprise adoption despite bootstrapped status

Best For: Exceptional omnichannel reach with 50+ pre-built integrations including deep Crisp self-learning capability

Migration & Switching Considerations

Switching between Chatling and YourGPT.ai requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Chatling starts at $25/month, while YourGPT.ai begins at $19/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Chatling and YourGPT.ai comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • • Review: Check the detailed feature comparison table above
  • • Test: Sign up for free trials and test with real queries
  • • Calculate: Estimate your monthly costs based on expected usage
  • • Decide: Choose the platform that best aligns with your requirements

Last updated: January 19, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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