Data Ingestion & Knowledge Sources
100+ Prebuilt Connectors – Google Drive, Slack, Salesforce, GitHub, Pinecone, Qdrant, MongoDB AtlasMultimodal Embed v4.0 – Text + images in single vectors, 96 images/batch processingBinary Embeddings – 8x storage reduction (1024 dim → 128 bytes)⚠️ NO Native Cloud UI – Connectors require developer setup, not drag-and-drop
✅ Ready-Made Connectors – Google Drive, Gmail, Notion, Confluence auto-sync data automatically✅ Multi-Format Upload – PDF, DOCX, TXT, Markdown, URL/sitemap crawling supported✅ Automatic Retraining – Manual or automatic knowledge base updates keep RAG current✅ Real-Time Indexing – Launch RAG pipelines with immediate content updates and synchronization
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archivesWebsite crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public contentMultimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-inCloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-syncKnowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectorsMassive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Developer Frameworks – LangChain, LlamaIndex, Haystack, Zapier (8,000+ apps)Multi-Cloud Deployment – AWS Bedrock, Azure, GCP, Oracle OCI, cloud-agnostic portabilityCohere Toolkit – Open-source (3,150+ GitHub stars) Next.js deployment app⚠️ NO Native Messaging/Widget – NO Slack, WhatsApp, Teams, embeddable chat requires custom development
✅ Multi-Channel – Slack, Telegram, WhatsApp, Facebook Messenger, Microsoft Teams, chat widget✅ Webhooks & Zapier – External actions: tickets, CRM updates, workflow automation✅ Support Workflows – Real-time chat, easy escalation, customer-support focused design⚠️ No Native UI – RAG API platform requires custom chat interface development
Website embedding – Lightweight JS widget or iframe with customizable positioningCMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce toolsMCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, WindsurfOpenAI SDK compatible – Drop-in replacement for OpenAI API endpointsLiveChat + Slack – Native chat widgets with human handoff capabilities
North Platform (GA Aug 2025) – Customizable agents for HR, finance, IT with MCPGrounded Generation – Inline citations showing exact document spans with hallucination reductionMulti-Step Tool Use – Command models execute parallel tool calls with reasoning⚠️ NO Lead Capture/Analytics – Must implement at application layer, no marketing automation
✅ Agentic Retrieval – Multi-step engine: decomposes queries, self-checks, compiles cited answers✅ MCP Server – Context-Aware descriptions enable accurate agent tool routing decisions✅ Multi-Step Reasoning – Sequential retrieval operations with self-validation for complex queries✅ Summary Index – Avoid document affinity problems through intelligent summarization⚠️ No Built-In UI – API platform requires custom chat interfaces, not turnkey
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasksMulti-Agent Systems – Specialized agents for support, sales, knowledgeMemory & Context – Persistent conversation history across sessionsTool Integration – Webhooks + 5,000 Zapier apps for automationContinuous Learning – Auto re-indexing without manual retraining
Open-Source Toolkit (MIT) – Complete frontend source code for unlimited customizationFine-Tuning via LoRA – Command R models with 16K training context for specializationWhite-Labeling – Fully supported via self-hosted deployments, NO Cohere branding⚠️ NO Visual Agent Builder – Agent creation requires Python SDK, not for non-technical users
✅ Widget Customization – Logos, colors, welcome text, icons match brand perfectly✅ White-Label – Remove Ragie branding entirely for clean deployment✅ Domain Allowlisting – Lock bot to approved sites for security⚠️ Moderate Customization – Not as extensive as fully white-labeled custom solutions
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost2-minute setup – No-code wizard with drag-and-drop interfacePersona customization – Control AI personality, tone, response style via pre-promptsVisual theme editor – Real-time preview of branding changesDomain allowlisting – Restrict embedding to approved sites only
Command A – 256K context, $2.50/$10, 75% faster than GPT-4o, 2-GPU minimumCommand R+ – 128K context, $2.50/$10, 50% higher throughput, 20% lower latencyCommand R – 128K context, $0.15/$0.60, 66x cheaper than Command A outputCommand R7B – 128K context, $0.0375/$0.15, fastest and lowest cost23 Optimized Languages – English, French, Spanish, German, Japanese, Korean, Chinese, Arabic
✅ OpenAI GPT-4o – Primary "accurate" mode for depth, advanced reasoning, quality✅ GPT-4o-mini – "Fast" mode balances quality with speed for volume✅ Claude 3.5 Sonnet – Confirmed support through RAG-as-a-Service architecture integration✅ Mode Toggle – Switch fast/accurate modes per chatbot without code changes⚠️ No Model Agnosticism – OpenAI/Claude only; no Llama, Mistral, custom deployment
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o availableClaude 4.5 – Anthropic's Opus available for EnterpriseAuto model routing – Balances cost/performance automaticallyZero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Four Official SDKs – Python, TypeScript/JS, Java, Go with multi-cloud supportREST API v2 – Chat, Embed, Rerank, Classify, Tokenize, Fine-tuning, streamingNative RAG – documents parameter for grounded generation with inline citationsLLM University (LLMU) – Learning paths for fundamentals, embeddings, SageMaker deployment
✅ REST API – Complete coverage: bot management, data ingestion, answers, clear docs✅ TypeScript/Python SDKs – Official SDKs for production-grade RAG development workflows✅ No-Code Builder – Drag-and-drop dashboard for non-devs, API for heavy lifting✅ SourceSync API – Headless RAG layer for fully customizable retrieval backends
REST API – Full-featured for agents, projects, data ingestion, chat queriesPython SDK – Open-source customgpt-client with full API coveragePostman collections – Pre-built requests for rapid prototypingWebhooks – Real-time event notifications for conversations and leadsOpenAI compatible – Use existing OpenAI SDK code with minimal changes
Command A Performance – 75% faster than GPT-4o, runs on 2 GPUsEmbed v3.0 Benchmarks – MTEB 64.5, BEIR 55.9 among 90+ modelsRerank 3.5 Context – 128K token window handles documents, emails, tables, codeGrounded Generation – Inline citations show exact document spans, reduces hallucination
✅ Hybrid Search – Re-ranking, smart partitioning, semantic + keyword retrieval✅ Fast/Accurate Modes – Speed-optimized or depth-focused responses per configuration✅ Citation Support – Answers grounded in sources with traceable references✅ Entity Extraction – Structured data from unstructured documents for advanced querying
Sub-second responses – Optimized RAG with vector search and multi-layer cachingBenchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants APIAnti-hallucination tech – Responses grounded only in your provided contentOpenGraph citations – Rich visual cards with titles, descriptions, images99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Trial/Free – 20 chat/min, 1,000 calls/month for evaluationProduction Pay-Per-Token – Command A $2.50/$10, R7B $0.0375/$0.15 (66x cheaper output)Production Unlimited Monthly – No monthly caps, 500 chat/min rate limit
✅ Growth Plan – ~$79/month for small teams, basic multi-channel support✅ Pro/Scale Plan – ~$259/month with expanded capacity, messages, bots, crawls✅ Enterprise Plan – Custom pricing for large deployments, dedicated support, SLAs✅ Smooth Scaling – Message credits scale costs with usage, no linear explosions✅ 7-Day Free Trial – Full feature access to test everything risk-free
Standard: $99/mo – 60M words, 10 botsPremium: $449/mo – 300M words, 100 botsAuto-scaling – Managed cloud scales with demandFlat rates – No per-query charges
SOC 2 Type II + ISO 27001 + ISO 42001 – Annual audits, AI Management certificationGDPR + CCPA Compliant – Data Processing Addendums, EU data residencyZero Data Retention (ZDR) – Available upon approval, 30-day auto deletionAir-Gapped Deployment – Full private on-premise, ZERO Cohere infrastructure access⚠️ NO HIPAA Certification – Healthcare PHI processing requires sales verification
✅ HTTPS/TLS & Encryption – Industry standard in-transit, data-at-rest encryption protection✅ Workspace Isolation – Customer data stays isolated, no cross-tenant leakage✅ SOC 2/GDPR/HIPAA – Type II certified, GDPR/HIPAA/CASA/CCPA compliant infrastructure✅ Access Controls – Dashboard permissions, API key management, audit logging⚠️ Cloud-Only SaaS – No on-premise/air-gapped deployment options for regulated industries
SOC 2 Type II + GDPR – Third-party audited complianceEncryption – 256-bit AES at rest, SSL/TLS in transitAccess controls – RBAC, 2FA, SSO, domain allowlistingData isolation – Never trains on your data
Observability & Monitoring
Native Dashboard – Billing/usage tracking, API key management, spending limits, tokensNorth Platform – Audit-ready logs, traceability for enterprise complianceThird-Party Integrations – Dynatrace, PostHog, New Relic, Grafana monitoring⚠️ NO Native Real-Time Alerts – Proactive monitoring requires external integrations
✅ Dashboard Metrics – Chat histories, sentiment, key performance indicators displayed✅ Daily Digests – Email summaries keep team informed without logins⚠️ Basic Analytics – Not as comprehensive as dedicated conversation analytics platforms
Real-time dashboard – Query volumes, token usage, response timesCustomer Intelligence – User behavior patterns, popular queries, knowledge gapsConversation analytics – Full transcripts, resolution rates, common questionsExport capabilities – API export to BI tools and data warehouses
Discord Community – 21,691+ members for API discussions, troubleshooting, Maker SpotlightCohere Labs – 4,500+ research community, 100+ publications including Aya (101 languages)Interactive Documentation – docs.cohere.com with 'Try it' testing, Playground exportEnterprise Support – Dedicated account management, custom deployment, bespoke pricing⚠️ NO Live Chat/Phone – Standard customers use Discord and email only
✅ Email Support – 24-48hr response; faster for Enterprise customers✅ Submit Request Form – Feature requests, integration suggestions, custom needs✅ Partner Program – Agency partnerships for consultants, resellers, ecosystem growth✅ Live Demo – Interactive environment for evaluating platform before trial⚠️ No Phone Support – Email-based on standard plans; phone likely Enterprise-only
Comprehensive docs – Tutorials, cookbooks, API referencesEmail + in-app support – Under 24hr response timePremium support – Dedicated account managers for Premium/EnterpriseOpen-source SDK – Python SDK, Postman, GitHub examples5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
Playground – Visual model testing with parameter tuning, SDK code exportDataset Upload UI – No-code dataset upload for fine-tuning via dashboard⚠️ NO Visual Agent Builder – Agent creation requires Python SDK, not for non-technical users
✅ Guided Dashboard – Paste URL or upload files, up running fast✅ Pre-Built Templates – Live demo, simple embed snippet for painless deployment✅ In-Platform Guidance – Visual walkthrough of configuration, deployment for no-code users✅ Knowledge Base – Self-service docs covering setup, integrations, troubleshooting guides
2-minute deployment – Fastest time-to-value in the industryWizard interface – Step-by-step with visual previewsDrag-and-drop – Upload files, paste URLs, connect cloud storageIn-browser testing – Test before deploying to productionZero learning curve – Productive on day one
Enterprise Deployment Flexibility ( Core Differentiator)
SaaS (Instant) – Immediate setup via Cohere API with global infrastructureMulti-Cloud Support – AWS Bedrock, Azure, GCP, Oracle OCI, cloud-agnostic portabilityVPC Deployment – <1 day setup within customer private cloud for isolationAir-Gapped/On-Premises – Full private deployment, ZERO Cohere data access✅ Unmatched Among Providers – OpenAI, Anthropic, Google lack comparable on-premise options
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Grounded Generation with Citations ( Core Differentiator)
Inline Citations – Responses show exact document spans informing each answerFine-Grained Attribution – Citations link specific sentences/paragraphs vs generic referencesRerank 3.5 Integration – 128K context filters emails, tables, JSON to passagesNative RAG API – documents parameter enables grounded generation without external orchestration✅ Competitive Advantage – Most platforms need custom citation, Cohere provides built-in
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Multimodal Embed v4.0 ( Differentiator)
Text + Images – Single vectors combining text/images eliminate extraction pipelines96 Images Per Batch – Embed Jobs API handles large-scale multimodal processingMatryoshka Learning – Flexible dimensionality (256/512/1024/1536) for cost-performance optimizationBinary Embeddings – 8x storage reduction for large vector databases, minimal loss✅ Top-Tier Benchmarks – MTEB 64.5, BEIR 55.9 among 90+ models
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Command A – 23 optimized languages: English, French, Spanish, German, Japanese, Korean, ChineseEmbed and Rerank – 100+ languages with cross-lingual retrieval, no translationAya Research Model – Cohere Labs open research covering 101 languages
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R A G-as-a- Service Assessment
Platform Type – TRUE RAG-AS-A-SERVICE API PLATFORM for custom developer solutionsAPI-First Architecture – REST API v2 + 4 SDKs (Python, TypeScript, Java, Go)RAG Technology Leadership – Embed v4.0 (multimodal), Rerank 3.5 (128K), inline citationsDeployment Flexibility – SaaS, VPC, air-gapped on-premise, unmatched among major providers⚠️ CRITICAL GAPS – NO chat widgets, messaging integrations, visual builders, analytics
✅ Platform Type – TRUE RAG-AS-A-SERVICE API platform, August 2024, $5.5M seed✅ Core Mission – Developers build AI apps connected to data, outstanding RAG results✅ API-First Architecture – TypeScript/Python SDKs, reliable ingest, latest RAG techniques chunking/re-ranking✅ RAG Leadership – Summary Index, Entity Extraction, Agentic Retrieval, MCP Server✅ Managed Service – Free dev tier, pro for production, enterprise scale, no infrastructure⚠️ vs No-Code – No native widgets/Slack/WhatsApp/builders/analytics/lead capture, requires custom UI
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructureAPI-first – REST API, Python SDK, OpenAI compatibility, MCP ServerNo-code option – 2-minute wizard deployment for non-developersHybrid positioning – Serves both dev teams (APIs) and business users (no-code)Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Market Position – Enterprise-first RAG API platform with unmatched deployment flexibilityDeployment Differentiator – Air-gapped on-premise, ZERO Cohere access vs SaaS-only competitorsSecurity Leadership – SOC 2 + ISO 27001 + ISO 42001 (rare AI certification) + GDPRCost Optimization – Command R7B 66x cheaper than A, model-to-use-case matchingResearch Pedigree – Founded by Transformer co-author Gomez, $1.54B funding (RBC, Dell, Oracle)
✅ Market Position – Developer-friendly RAG balancing no-code dashboard with API flexibility✅ Target Customers – SMBs needing quick chatbot, multi-channel teams, devs wanting flexibility✅ Key Competitors – Chatbase.co, Botsonic, SiteGPT, CustomGPT, SMB no-code chatbot platforms✅ Competitive Advantages – Hybrid search, SourceSync API, Functions, 95+ languages, ready connectors✅ Pricing Advantage – Mid-range $79-$259/month, straightforward tiers, smooth scaling, best value✅ Use Case Fit – Multi-channel support, simple REST API, webhook/Zapier CRM/ticket integration
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricingvs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% fastervs Botsonic/Chatbase – More file formats, source citations, no hidden costsvs LangChain – Production-ready in 2 min vs weeks of development
Customer Base & Case Studies
Financial Services – RBC (Royal Bank of Canada) for banking knowledge and complianceEnterprise IT – Dell for knowledge management, Oracle for database docsGlobal Operations – LG Electronics using multilingual capabilities for global operations$1.54B Funding – Nvidia, Salesforce, Oracle, AMD, Schroders, Fujitsu investments
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Command A – 256K context, $2.50/$10, 75% faster than GPT-4oCommand R+/R/R7B – 128K context, pricing from $0.0375 to $10 per 1M66x Cost Difference – Command R7B output 66x cheaper than Command A23 Optimized Languages – English, French, Spanish, German, Japanese, Korean, Chinese, Arabic
✅ OpenAI GPT-4o – "Accurate" mode for depth, comprehensive analysis, highest quality✅ GPT-4o-mini – "Fast" mode balances quality with rapid response times✅ Claude 3.5 Sonnet – Anthropic integration enables Claude model deployment in production✅ 2024 Models – Updated for latest including gpt-4o-mini long-context improvements⚠️ Limited Selection – Only GPT-4o/mini toggle; no multi-model routing by complexity
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 seriesAnthropic – Claude 4.5 Opus/Sonnet (Enterprise)Auto-routing – Intelligent model selection for cost/performanceManaged – No API keys or fine-tuning required
Grounded Generation Built-In – Native documents parameter with fine-grained inline citationsEmbed v4.0 Multimodal – Text + images in single vectors, 96 images/batchTop-Tier Embeddings – MTEB 64.5, BEIR 55.9, Matryoshka (256/512/1024/1536 dim)Rerank 3.5 – 128K token context handles documents, emails, tables, JSON, codeBinary Embeddings – 8x storage reduction (1024 dim → 128 bytes) minimal loss
✅ Hybrid Search – Semantic vector + keyword retrieval for comprehensive document matching✅ Re-Ranking Engine – Surfaces most relevant content from retrieved docs✅ Smart Partitioning – Intelligent chunking for optimized retrieval across large KBs✅ Citation Support – Answers grounded in sources with traceable transparency✅ 95+ Languages – Multilingual RAG without separate configurations for global bases⚠️ Retraining Workflow – Manual retraining unless automatic mode enabled, not real-time
GPT-4 + RAG – Outperforms OpenAI in independent benchmarksAnti-hallucination – Responses grounded in your content onlyAutomatic citations – Clickable source links in every responseSub-second latency – Optimized vector search and cachingScale to 300M words – No performance degradation at scale
Financial Services – RBC deployment for banking knowledge, compliance, North for BankingHealthcare – Ensemble Health for clinical knowledge (HIPAA verification required)Enterprise IT – Dell for knowledge management, customer support, documentation searchTechnology Companies – Oracle (database docs), LG Electronics (multilingual operations)
✅ Customer Support – Self-service bots from help articles, reduce tickets up to 70%✅ Internal Assistants – Employee-facing AI with Google Drive, Notion, Confluence knowledge✅ Multi-Channel Support – Unified deployment: Slack, Telegram, WhatsApp, Messenger, Teams✅ Website Widgets – Real-time engagement, lead capture, instant question answering✅ CRM Integration – Functions create tickets, update CRM, trigger workflows from chat
Customer support – 24/7 AI handling common queries with citationsInternal knowledge – HR policies, onboarding, technical docsSales enablement – Product info, lead qualification, educationDocumentation – Help centers, FAQs with auto-crawlingE-commerce – Product recommendations, order assistance
Free Tier – Trial API key with 20 chat/min, 1,000 calls/monthProduction Pay-Per-Token – Command A $2.50/$10, R7B $0.0375/$0.15 (66x cheaper output)Production Unlimited Monthly – No monthly caps, 500 chat/min rate limit
✅ Free Trial – 7 days full access, test everything risk-free✅ Growth – ~$79/month for small teams starting chatbot deployment✅ Pro/Scale – ~$259/month expanded capacity: messages, bots, crawls, uploads✅ Enterprise – Custom pricing for large deployments, dedicated support, SLAs✅ Transparent Pricing – Straightforward tiers without hidden fees or confusing per-feature charges
Standard: $99/mo – 10 chatbots, 60M words, 5K items/botPremium: $449/mo – 100 chatbots, 300M words, 20K items/botEnterprise: Custom – SSO, dedicated support, custom SLAs7-day free trial – Full Standard access, no chargesFlat-rate pricing – No per-query charges, no hidden costs
Limitations & Considerations
Developer-First Platform – Optimized for teams with coding skills, NOT business usersNO Visual Agent Builder – Agent creation requires Python SDK, not for non-technical usersNO Native Messaging/Widget – NO Slack, WhatsApp, Teams, embeddable chat needs custom developmentHIPAA Gap – No explicit certification, healthcare needs sales verificationNOT Ideal For – SMBs without dev resources, teams needing visual builders/messaging
⚠️ OpenAI/Claude Only – Cannot deploy Llama, Mistral, custom open-source models⚠️ Cloud-Only – No self-hosting, on-premise, air-gapped for regulated industries⚠️ Message Credit Caps – High-volume requires plan upgrades or Enterprise pricing⚠️ Crawler Limits – URL/sitemap scope limited by plan tier, large sites need higher⚠️ Emerging Platform – Newer vs established competitors, smaller integration ecosystem
Managed service – Less control over RAG pipeline vs build-your-ownModel selection – OpenAI + Anthropic only; no Cohere, AI21, open-sourceReal-time data – Requires re-indexing; not ideal for live inventory/pricesEnterprise features – Custom SSO only on Enterprise plan
Chat API – Multi-turn dialog with state/memory of previous turns for contextRetrieval-Augmented Generation (RAG) – Document mode specifies which documents to referenceGenerative AI Extraction – Automatically extracts answers from responses for reuseIntent-Based AI – Beyond keyword search, surfaces relevant snippets for plain English
✅ RAG Architecture – Context-aware answers from your data only, reduces hallucinations significantly✅ Multi-Turn Context – Full session history, 95+ languages out of box✅ Lead Capture – Automatic lead capture with human escalation on demand✅ Fallback Handling – Human handoff and messages when bot confidence low
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI✅ Source citations – Every response includes clickable links to original documents✅ 93% resolution rate – Handles queries autonomously, reducing human workload✅ 92 languages – Native multilingual support without per-language config✅ Lead capture – Built-in email collection, custom forms, real-time notifications✅ Human handoff – Escalation with full conversation context preserved
Customization & Flexibility ( Behavior & Knowledge) N/A
✅ KB Updates – Hit "retrain," recrawl, upload files anytime in dashboard✅ Personas & Prompts – Set tone, style, quick prompts for behavior✅ Multiple Bots – Spin up bots per team/domain under one account✅ Functions Feature – Perform actions (tickets, CRM) directly in chat
Live content updates – Add/remove content with automatic re-indexingSystem prompts – Shape agent behavior and voice through instructionsMulti-agent support – Different bots for different teamsSmart defaults – No ML expertise required for custom behavior
Additional Considerations N/A
✅ Functions Feature – Bot performs real actions (tickets, CRM) in chat✅ Headless API – SourceSync gives devs fully customizable retrieval layer✅ Free Developer Tier – Test production-grade RAG infrastructure without commitment⚠️ Functions Complexity – Advanced workflows require technical setup, not fully no-code
Time-to-value – 2-minute deployment vs weeks with DIYAlways current – Auto-updates to latest GPT modelsProven scale – 6,000+ organizations, millions of queriesMulti-LLM – OpenAI + Claude reduces vendor lock-in
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✅ AES-256 & TLS – Encryption at rest and in transit, zero training use✅ SOC 2 Type II – Certified for GDPR, HIPAA, CASA, CCPA compliance✅ Domain Allowlisting – Lock chatbots to approved domains for security✅ Audit Logging – Activity tracking for compliance monitoring, incident investigation⚠️ Cloud-Only – No on-premise for air-gapped/highly regulated requirements
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance256-bit AES encryption – Data at rest; SSL/TLS in transitSSO + 2FA + RBAC – Enterprise access controls with role-based permissionsData isolation – Never trains on customer dataDomain allowlisting – Restrict chatbot to approved domains
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✅ Email Support – 24-48hr standard response; faster for Enterprise tier✅ REST API Docs – Clear documentation with live examples covering all endpoints✅ Daily Digests – Automated performance summaries, conversation metrics without logins✅ Partner Program – Agency partnerships for consultants, implementers, resellers ecosystem⚠️ No Phone Support – Email-based only on standard plans; phone Enterprise-reserved
Documentation hub – Docs, tutorials, API referencesSupport channels – Email, in-app chat, dedicated managers (Premium+)Open-source – Python SDK, Postman, GitHub examplesCommunity – User community + 5,000 Zapier integrations
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