What are the main differences between CustomGPT and SciPhi R2R?

CustomGPT excels in Industry-leading accuracy with 97% benchmark score and Patented technology to reduce hallucinations, scoring 94/100 in user ratings with 97% accuracy. SciPhi R2R leads in State-of-the-art retrieval accuracy and Open-source with strong community with 89/100 overall rating and 92% accuracy. Key technical difference: CustomGPT focuses on No-code chatbot builder while SciPhi R2R emphasizes Multimodal ingestion (.pdf, .json, .png, .mp3, etc.). Pricing differs by $99/month.

Which is better for enterprises: CustomGPT or SciPhi R2R?

CustomGPT offers SOC 2 compliance for enterprise security. HIPAA compliance varies - contact vendors for details. For scalability, SciPhi R2R supports on-premise deployment for maximum control. CustomGPT leads with 94/100 enterprise readiness score (96/100 enterprise features).

How much does CustomGPT cost vs SciPhi R2R?

CustomGPT starts at $99/monthly (freemium model), while SciPhi R2R begins at contact sales/monthly (freemium model). SciPhi R2R provides a free tier, and free trials are available. This represents a significant price difference of $99/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from SciPhi R2R to CustomGPT?

Migration from SciPhi R2R to CustomGPT typically requires API-based data export/import, which CustomGPT provides. CustomGPT provides comprehensive API access excellent documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact CustomGPT support for migration assistance and best practices.

What integrations do CustomGPT and SciPhi R2R support?

CustomGPT integrates with Direct sitemap (Auto-sync), Wordpress(Auto-sync), Wix(Auto-sync), YouTube (Auto-sync), Hubspot Knowledge Base (Auto-sync) (13 integrations total). SciPhi R2R supports OpenAI, Anthropic Claude, Local LLMs, PostgreSQL, S3 storage (10 integrations available). Both offer REST APIs for custom integrations. CustomGPT offers 30% more integrations, with webhook support for real-time data sync.

What are the main differences between CustomGPT and SciPhi?

CustomGPT offers strong capabilities, scoring 0/100 in user ratings. SciPhi provides unique strengths with 0/100 overall rating. Key technical difference: CustomGPT focuses on advanced features while SciPhi emphasizes specialized capabilities.

Which is better for enterprises: CustomGPT or SciPhi?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. SciPhi leads with strong/100 enterprise readiness score.

How much does CustomGPT cost vs SciPhi?

CustomGPT starts at custom pricing/month (subscription model), while SciPhi begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from CustomGPT to SciPhi?

Migration from CustomGPT to SciPhi typically requires manual data transfer since API access may be limited. SciPhi offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact SciPhi support for migration assistance and best practices.

What integrations do CustomGPT and SciPhi support?

CustomGPT integrates with (multiple platforms). SciPhi supports (various tools). API availability varies by plan. Integration coverage is comparable.

CustomGPT vs SciPhi

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about SciPhi More about CustomGPT Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare CustomGPT and SciPhi across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between CustomGPT and SciPhi, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose CustomGPT if: you value industry-leading accuracy with 97% benchmark score
Choose SciPhi if: you value state-of-the-art retrieval accuracy

About CustomGPT

CustomGPT is most accurate rag-as-a-service api for business. CustomGPT is the #1 benchmarked RAG platform that enables businesses to create powerful AI assistants trained on their specific data, offering industry-leading accuracy with reduced hallucinations and seamless integration capabilities. Founded in 2021, headquartered in Needham, Massachusetts, United States, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

94/100

Starting Price

$99/mo

About SciPhi

SciPhi is the most advanced ai retrieval system. R2R is a production-ready AI retrieval system supporting Retrieval-Augmented Generation with advanced features including multimodal ingestion, hybrid search, knowledge graphs, and a Deep Research API for multi-step reasoning across documents and the web. Founded in 2023, headquartered in San Francisco, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

89/100

Starting Price

Custom

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, SciPhi offers more competitive entry pricing. The platforms also differ in their primary focus: AI Chatbot versus RAG Platform. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Features	CustomGPT	SciPhi
Data Ingestion & Knowledge Sources	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation	Handles 40 + formats—from PDFs and spreadsheets to audio—at massive scale Reference. Async ingest auto-scales, crunching millions of tokens per second—perfect for giant corpora Benchmark details. Ingest via code or API, so you can tap proprietary databases or custom pipelines with ease.
Integrations & Channels	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities	Ships a REST RAG API—plug it into websites, mobile apps, internal tools, or even legacy systems. No off-the-shelf chat widget; you wire up your own front end API snippet.
Core Chatbot Features	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved	Core RAG engine serves retrieval-grounded answers; hook it to your UI for multi-turn chat. Multi-lingual if the LLM you pick supports it. Lead-capture or human handoff flows are yours to build through the API.
Customization & Branding	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only	Fully bespoke—design any UI you want and skin it to match your brand. SciPhi focuses on the back end, so front-end look-and-feel is entirely up to you.
L L M Model Options	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes	LLM-agnostic—GPT-4, Claude, Llama 2, you choose. Pick, fine-tune, or swap models anytime to balance cost and performance Model options.
Developer Experience ( A P I & S D Ks)	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes	REST API plus a Python client (`R2RClient`) handle ingest and query tasks Docs and GitHub repos offer deep dives and open-source starter code SciPhi GitHub.
Performance & Accuracy	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes	Hybrid search (dense + keyword) keeps retrieval fast and sharp. Knowledge-graph boosts (HybridRAG) drive up to 150 % better accuracy Sub-second latency—even at enterprise scale.
Security & Compliance	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains	Data Isolation – Single-tenant architecture with isolated customer data in SciPhi Cloud Self-Hosting Option – On-premise deployment for complete data control in regulated industries Encryption Standards – TLS in transit, AES-256 at rest encryption Access Controls – Document-level granular permissions with role-based access control (RBAC) ✅ Open-source R2R core enables security audits and compliance validation ✅ Self-hosted deployments tunable for HIPAA, SOC 2, and other regulations
Pricing & Plans	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs	Free Tier – Generous no-credit-card tier for experimentation and development Developer Plan – $25/month for individual developers and small projects Enterprise Plans – Custom pricing based on scale, features, and support Self-Hosting – Open-source R2R available free (infrastructure costs only) ✅ Flat subscription pricing without per-query or per-document charges ✅ Managed cloud handles infrastructure, deployment, scaling, updates, maintenance
Support & Ecosystem	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations	Community help via Discord and GitHub; Enterprise customers get dedicated support Open-source core encourages community contributions and integrations.
Observability & Monitoring	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses	Dev dashboard shows real-time logs, latency, and retrieval quality Dashboard. Hook into Prometheus, Grafana, or other tools for deep monitoring.
Use Cases	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance	Enterprise Knowledge – Process millions of documents with knowledge graph relationships Support Automation – RAG-powered support bots with accurate, grounded responses Research & Analysis – Agentic RAG for autonomous research across collections and web Compliance & Legal – Large document repositories with precise citation tracking Internal Docs – Developer-focused RAG for code, API references, technical knowledge Custom AI Apps – API-first architecture integrates into any application or workflow
Limitations & Considerations	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan	⚠️ Developer-Focused – Requires technical expertise to build and wire custom front ends ⚠️ Infrastructure Requirements – Self-hosting needs GPU infrastructure and DevOps expertise ⚠️ Integration Effort – API-first design means building your own chat UI ⚠️ Learning Curve – Advanced features like knowledge graphs require RAG concept understanding ⚠️ Community Support Limits – Open-source support relies on community unless enterprise plan
Core Agent Features	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining	Agentic RAG – Reasoning agent for autonomous research across documents/web with multi-step problem solving Advanced Toolset – Semantic search, metadata search, document retrieval, web search, web scraping capabilities Multi-Turn Context – Stateful dialogues maintaining conversation history via conversation_id for follow-ups Citation Transparency – Detailed responses with source citations for fact-checking and verification ⚠️ No Pre-Built UI – API-first platform requires custom front-end development ⚠️ No Lead Analytics – Lead capture and dashboards must be implemented at application layer
R A G Capabilities	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale	HybridRAG Technology – Vector search + knowledge graphs for 150% accuracy improvement Hybrid Search – Dense vector + keyword with reciprocal rank fusion Agentic RAG – Reasoning agent for autonomous research across documents and web Multimodal Ingestion – 40+ formats (PDFs, spreadsheets, audio) at massive scale ✅ Millions of tokens/second async auto-scaling ingestion throughput ✅ Sub-second latency even at enterprise scale with optimized operations
Competitive Positioning	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development	Market position – Developer-first RAG infrastructure combining open-source flexibility with managed cloud service Target customers – Dev teams needing high-performance RAG, enterprises requiring millions tokens/second ingestion Key competitors – LangChain/LangSmith, Deepset/Haystack, Pinecone Assistant, custom RAG implementations Competitive advantages – HybridRAG (150% accuracy boost), async auto-scaling, 40+ formats, sub-second latency Pricing advantage – Free tier + $25/mo Dev plan; open-source foundation enables cost optimization Use case fit – Massive document volumes, advanced RAG needs, self-hosting control requirements
R A G-as-a- Service Assessment	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing	Platform Type – HYBRID RAG-AS-A-SERVICE combining open-source R2R with managed SciPhi Cloud Core Mission – Bridge experimental RAG models to production-ready systems with deployment flexibility Developer Target – Built for OSS community, startups, enterprises emphasizing developer flexibility and control RAG Leadership – HybridRAG (150% accuracy), millions tokens/second, 40+ formats, sub-second latency ✅ Open-source R2R core on GitHub enables customization, portability, avoids vendor lock-in ⚠️ NO no-code features – No chat widgets, visual builders, pre-built integrations or dashboards
A I Models	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required	LLM-Agnostic Architecture – GPT-4, GPT-3.5, Claude, Llama 2, and other open-source models Model Flexibility – Easy swapping to balance cost/performance without vendor lock-in Custom Support – Configure any LLM via API including fine-tuned or proprietary models Embedding Providers – Multiple embedding options for semantic search and vector generation ✅ Full control over temperature, max tokens, and generation parameters
No- Code Interface & Usability	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one	No no-code UI—built for devs to wire into their own front ends. Dashboard is utilitarian: good for testing and monitoring, not for everyday business users.
Customization & Flexibility ( Behavior & Knowledge)	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior	Add new sources, tweak retrieval, mix collections—everything’s programmable. Chain API calls, re-rank docs, or build full agentic flows
Pricing & Scalability	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges	Free tier plus a $25/mo Dev tier for experiments. Enterprise plans with custom pricing and self-hosting for heavy traffic Pricing.
Security & Privacy	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data	Customer data stays isolated in SciPhi Cloud; self-host for full control. Standard encryption in transit and at rest; tune self-hosted setups to meet any regulation.
Support & Documentation	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations	Comprehensive Docs – Detailed docs at r2r-docs.sciphi.ai covering all features and endpoints GitHub Repository – Active open-source development at github.com/SciPhi-AI/R2R with code examples Community Support – Discord community and GitHub issues for peer support Enterprise Support – Dedicated channels for enterprise customers with SLAs ✅ Python client (R2RClient) with extensive examples and starter code ✅ Developer dashboard with real-time logs, latency, and retrieval quality metrics
Additional Considerations	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in	Advanced extras like GraphRAG and agentic flows push beyond basic Q&A Great fit for enterprises needing deeply customized, fully integrated AI solutions.

Final Thoughts

Final Verdict: CustomGPT vs SciPhi

After analyzing features, pricing, performance, and user feedback, both CustomGPT and SciPhi are capable platforms that serve different market segments and use cases effectively.

When to Choose CustomGPT

You value industry-leading accuracy with 97% benchmark score
Patented technology to reduce hallucinations
Easy no-code setup with powerful customization

Best For: Industry-leading accuracy with 97% benchmark score

When to Choose SciPhi

You value state-of-the-art retrieval accuracy
Open-source with strong community
Production-ready with proven scalability

Best For: State-of-the-art retrieval accuracy

Migration & Switching Considerations

Switching between CustomGPT and SciPhi requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

CustomGPT starts at $99/month, while SciPhi begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between CustomGPT and SciPhi comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: January 2, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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The most accurate RAG-as-a-Service API. Deliver production-ready reliable RAG applications faster. Benchmarked #1 in accuracy and hallucinations for fully managed RAG-as-a-Service API.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

CustomGPT vs SciPhi