| Data Ingestion & Knowledge Sources |
- Supports ingestion of over 1,400 file formats (PDF, DOCX, TXT, Markdown, HTML, etc.) via drag-and-drop or API.
- Crawls websites using sitemaps and URLs to automatically index public helpdesk articles, FAQs, and documentation.
- Automatically transcribes multimedia content (YouTube videos, podcasts) with built-in OCR and speech-to-text technology.
View Transcription Guide
- Integrates with cloud storage and business apps such as Google Drive, SharePoint, Notion, Confluence, and HubSpot using API connectors and Zapier.
See Zapier Connectors
- Offers both manual uploads and automated retraining (auto-sync) to continuously refresh and update your knowledge base.
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- Ingests web content by crawling websites via URL or sitemap, scanning thousands of pages automatically.
Learn how
- Supports file uploads in common formats (CSV, TXT, PDF, DOCX, PPTX, Markdown) with a default 10 MB per file limit.
File Upload Info
- Integrates with popular cloud storage and documentation platforms like Google Drive, Dropbox, OneDrive, Notion, Confluence, and GitBook.
View integrations
- Indexes thousands of pages and supports enterprise-scale knowledge bases (up to 100k pages on the Enterprise plan).
- Retraining is triggered manually via the dashboard, with plans for automated periodic retraining underway.
Retraining Details
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| Integrations & Channels |
- Provides an embeddable chat widget for websites and mobile apps that is added via a simple script or iframe.
- Supports native integrations with popular messaging platforms like Slack, Microsoft Teams, WhatsApp, Telegram, and Facebook Messenger.
Explore API Integrations
- Enables connectivity with over 5,000 external apps via Zapier and webhooks, facilitating seamless workflow automation.
- Offers secure deployment options with domain allowlisting and ChatGPT Plugin integration for private use cases.
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- Provides native integrations for customer support channels such as Google Chat, Facebook Messenger, Crisp Live Chat, Slack, Freshchat, Zendesk Chat, and Zoho SalesIQ.
See Slack Integration
- Supports web and mobile embedding via an easy-to-use script/iframe for live chat on your website.
Embed Instructions
- Offers webhook support (in Scale/Enterprise plans) for event-driven integrations with external systems.
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| Core Chatbot Features |
- Delivers retrieval-augmented Q&A powered by OpenAI’s GPT-4 and GPT-3.5 Turbo, ensuring responses are strictly based on your provided content.
- Minimizes hallucinations by grounding answers in your data and automatically including source citations for transparency.
Benchmark Details
- Supports multi-turn, context-aware conversations with persistent chat history and robust conversation management.
- Offers multi-lingual support (over 90 languages) for global deployment.
- Includes additional features such as lead capture (e.g., email collection) and human escalation/handoff when required.
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- Provides robust Q&A functionality tailored for customer support, with multi-turn conversation history accessible via an admin dashboard.
- Supports multi-lingual interactions (95+ languages) to serve a global audience.
View language support
- Includes built-in lead capture mechanisms to collect visitor details during chat sessions.
- Features a “Human Handoff” function that lets users escalate conversations to live agents.
Escalation details
- Provides sentiment analysis and conversation analytics to monitor chat performance.
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| Customization & Branding |
- Enables full white-labeling: customize the chat widget’s colors, logos, icons, and CSS to fully match your brand.
White-label Options
- Provides a no-code dashboard to configure welcome messages, chatbot names, and visual themes.
- Allows configuration of the AI’s persona and tone through pre-prompts and system instructions.
- Supports domain allowlisting so that the chatbot is deployed only on authorized websites.
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- Offers customization of the chatbot’s appearance – change logos, colors, and welcome text via the no-code dashboard.
Customize Appearance
- Provides an option to remove SiteGPT branding as an add-on for a fully white-labeled experience.
White-label Option
- Allows configuration of chatbot personas/tone through preset “Personas” to tailor response style.
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| LLM Model Options |
- Leverages state-of-the-art language models such as OpenAI’s GPT-4, GPT-3.5 Turbo, and optionally Anthropic’s Claude for enterprise needs.
- Automatically manages model selection and routing to balance cost and performance without manual intervention.
Model Selection Details
- Employs proprietary prompt engineering and retrieval optimizations to deliver high-quality, citation-backed responses.
- Abstracts model management so that you do not need to handle separate LLM API keys or fine-tuning processes.
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- Offers two preset model configurations: GPT-4o-mini for faster, lightweight responses and GPT-4o for deeper, more accurate answers.
Model Options
- The choice between fast vs. accurate mode is set per chatbot, providing a balance between speed and quality.
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| Developer Experience (API & SDKs) |
- Provides a robust, well-documented REST API with endpoints for creating agents, managing projects, ingesting data, and querying responses.
API Documentation
- Offers official open-source SDKs (e.g. Python SDK
customgpt-client) and Postman collections to accelerate integration.
Open-Source SDK
- Includes detailed cookbooks, code samples, and step-by-step integration guides to support developers at every level.
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- Provides RESTful API endpoints for managing chatbots, adding content, and retrieving chat responses.
API Getting Started
- Supports management of “Quick Prompts” and “Personas” through the API, though no official multi-language SDK is offered.
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| Integration & Workflow |
- Enables rapid deployment via a guided, low-code dashboard that allows you to create a project, add data sources, and auto-index content.
- Supports seamless integration into existing systems through API calls, webhooks, and Zapier connectors for automation (e.g., CRM updates, email triggers).
Auto-sync Feature
- Facilitates integration into CI/CD pipelines for continuous knowledge base updates without manual intervention.
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- Designed for integration into customer support workflows – embed the chatbot on websites, integrate with chat channels, and automate escalations to human agents.
- Offers webhook support on higher tiers to trigger external actions (e.g., ticket creation in Zendesk or CRM updates).
View Pricing & Webhooks
- Supports scheduled retraining to update its knowledge base from live web content.
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| Performance & Accuracy |
- Optimized retrieval pipeline using efficient vector search, document chunking, and caching to deliver sub-second response times.
- Independent benchmarks show a median answer accuracy of 5/5 (e.g., 4.4/5 vs. 3.5/5 for alternatives).
Benchmark Results
- Delivers responses with built-in source citations to ensure factuality and verifiability.
- Maintains high performance even with large-scale knowledge bases (supporting tens of millions of words).
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- Delivers contextually relevant, fact-based answers using retrieval-augmented generation, minimizing hallucinations.
- Provides two modes (fast vs. accurate) to balance response speed and depth based on support needs.
Learn about Model Modes
- Implements quality mechanisms such as fallback messages and human escalation when uncertain.
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| Customization & Flexibility (Behavior & Knowledge) |
- Enables dynamic updates to your knowledge base – add, remove, or modify content on-the-fly with automatic re-indexing.
- Allows you to configure the agent’s behavior via customizable system prompts and pre-defined example Q&A, ensuring a consistent tone and domain focus.
Learn How to Update Sources
- Supports multiple agents per account, allowing for different chatbots for various departments or use cases.
- Offers a balance between high-level control and automated optimization, so you get tailored behavior without deep ML engineering.
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- Allows non-technical updates to the knowledge base via a simple “Retrain” button – you can upload new files or re-crawl websites quickly.
- Provides configuration options for chatbot Personas and Quick Prompts to guide user interactions, with potential for custom rules on higher plans.
See Persona Configuration
- Supports the creation of multiple chatbots for different knowledge domains within one account.
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| Pricing & Scalability |
- Operates on a subscription-based pricing model with clearly defined tiers: Standard (~$99/month), Premium (~$449/month), and custom Enterprise plans.
- Provides generous content allowances – Standard supports up to 60 million words per bot and Premium up to 300 million words – with predictable, flat monthly costs.
View Pricing
- Fully managed cloud infrastructure that auto-scales with increasing usage, ensuring high availability and performance without additional effort.
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- Tiers include the Growth plan at around $79/month and Pro/Scale plans at approximately $259/month, with an Enterprise option available.
View Pricing
- Usage is based on message counts, number of chatbots, web pages crawled, and file uploads – scalable with add-ons for increased limits.
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| Security & Privacy |
- Ensures enterprise-grade security with SSL/TLS for data in transit and 256-bit AES encryption for data at rest.
- Holds SOC 2 Type II certification and complies with GDPR, ensuring your proprietary data remains isolated and confidential.
Security Certifications
- Offers robust access controls, including role-based access, two-factor authentication, and Single Sign-On (SSO) integration for secure management.
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- Implements standard cloud security practices (HTTPS/TLS for data in transit, encrypted storage for indexed data).
- Ensures data remains within your workspace; while formal certifications aren’t prominently advertised, security best practices are followed.
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| Observability & Monitoring |
- Includes a comprehensive analytics dashboard that tracks query volumes, conversation history, token usage, and indexing status in real time.
- Supports exporting logs and metrics via API for integration with third-party monitoring and BI tools.
Analytics API
- Provides detailed insights for troubleshooting and continuous improvement of chatbot performance.
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- Offers a dashboard for reviewing chat histories, conversation analytics (e.g., message counts and sentiment analysis), and performance trends.
View Dashboard Example
- Provides daily email summaries of chatbot activity for quick oversight.
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| Support & Ecosystem |
- Offers extensive online documentation, tutorials, cookbooks, and FAQs to help you get started quickly.
Developer Docs
- Provides responsive support via email and in-app chat; Premium and Enterprise customers receive dedicated account management and faster SLAs.
Enterprise Solutions
- Benefits from an active community of users and partners, along with integrations via Zapier and GitHub-based resources.
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- Delivers customer support via email and direct contact; users can submit feature requests and integration ideas directly.
Submit a request
- Builds an emerging ecosystem through blog content, Product Hunt features, and a partner program for agencies.
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| Additional Considerations |
- Reduces engineering overhead by providing an all-in-one, turnkey RAG solution that does not require in-house ML expertise.
- Delivers rapid time-to-value with minimal setup – enabling deployment of a functional AI assistant within minutes.
- Continuously updated to leverage the latest improvements in GPT models and retrieval methods, ensuring state-of-the-art performance.
- Balances high accuracy with ease-of-use, making it ideal for both customer-facing applications and internal knowledge management.
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- Offers a built-in “Functions” execution feature for turning Q&A into transactional actions (e.g., creating support tickets) – adding an extra layer of interactivity.
Learn about Functions
- Provides a headless RAG-as-a-Service API (SourceSync) for developers needing a customizable retrieval backend.
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| No-Code Interface & Usability |
- Features an intuitive, wizard-driven web dashboard that lets non-developers upload content, configure chatbots, and monitor performance without coding.
- Offers drag-and-drop file uploads, visual customization for branding, and interactive in-browser testing of your AI assistant.
User Experience Review
- Supports role-based access to allow collaboration between business users and developers.
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- Designed for non-technical users with a guided, intuitive dashboard that makes it easy to input a URL or upload files and quickly launch a chatbot.
- Offers pre-built integrations and a simple embed code snippet for adding the chatbot to your website – minimal configuration required.
Embed Instructions
- Includes live demo and a 7-day free trial for risk-free testing, making it highly accessible for startups and support teams.
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CustomGPT
SiteGPT