What are the main differences between CustomGPT and YourGPT.ai?

CustomGPT excels in Industry-leading accuracy with 97% benchmark score and Patented technology to reduce hallucinations, scoring 94/100 in user ratings with 97% accuracy. YourGPT.ai leads in Exceptional omnichannel reach with 50+ pre-built integrations including deep Crisp self-learning capability and PhoneAI voice agents differentiate from text-only competitors with 24/7 multilingual call handling with 82/100 overall rating and 78% accuracy. Key technical difference: CustomGPT focuses on No-code chatbot builder while YourGPT.ai emphasizes 50+ omnichannel integrations: WhatsApp Business API, Facebook Messenger, Instagram (DMs/comments), Telegram, Slack, Discord, Line, email, Zendesk, Freshdesk, Zoho Desk, Crisp (self-learning integration). Pricing differs by $80/month.

Which is better for enterprises: CustomGPT or YourGPT.ai?

CustomGPT offers SOC 2 compliance for enterprise security. HIPAA compliance is available in YourGPT.ai. For scalability, both offer cloud-based deployment options. CustomGPT leads with 94/100 enterprise readiness score (96/100 enterprise features).

How much does CustomGPT cost vs YourGPT.ai?

CustomGPT starts at $99/monthly (freemium model), while YourGPT.ai begins at $19/monthly (freemium model). Both require paid plans, and free trials are available. This represents a significant price difference of $80/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from YourGPT.ai to CustomGPT?

Migration from YourGPT.ai to CustomGPT typically requires API-based data export/import, which CustomGPT provides. CustomGPT provides comprehensive API access excellent documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact CustomGPT support for migration assistance and best practices.

What integrations do CustomGPT and YourGPT.ai support?

CustomGPT integrates with Direct sitemap (Auto-sync), Wordpress(Auto-sync), Wix(Auto-sync), YouTube (Auto-sync), Hubspot Knowledge Base (Auto-sync) (13 integrations total). YourGPT.ai supports WhatsApp Business API, Facebook Messenger, Instagram (DMs and comments), Telegram, Slack (27 integrations available). Both offer REST APIs for custom integrations. YourGPT.ai provides 108% more integrations, with webhook support for real-time data sync.

What are the main differences between CustomGPT and YourGPT.ai?

CustomGPT offers strong capabilities, scoring 0/100 in user ratings. YourGPT.ai provides unique strengths with 0/100 overall rating. Key technical difference: CustomGPT focuses on advanced features while YourGPT.ai emphasizes specialized capabilities.

Which is better for enterprises: CustomGPT or YourGPT.ai?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. YourGPT.ai leads with strong/100 enterprise readiness score.

How much does CustomGPT cost vs YourGPT.ai?

CustomGPT starts at custom pricing/month (subscription model), while YourGPT.ai begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from CustomGPT to YourGPT.ai?

Migration from CustomGPT to YourGPT.ai typically requires manual data transfer since API access may be limited. YourGPT.ai offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact YourGPT.ai support for migration assistance and best practices.

What integrations do CustomGPT and YourGPT.ai support?

CustomGPT integrates with (multiple platforms). YourGPT.ai supports (various tools). API availability varies by plan. Integration coverage is comparable.

CustomGPT vs YourGPT.ai

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about YourGPT.ai More about CustomGPT Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare CustomGPT and YourGPT.ai across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between CustomGPT and YourGPT.ai, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose CustomGPT if: you value industry-leading accuracy with 97% benchmark score
Choose YourGPT.ai if: you value exceptional omnichannel reach with 50+ pre-built integrations including deep crisp self-learning capability

About CustomGPT

CustomGPT is most accurate rag-as-a-service api for business. CustomGPT is the #1 benchmarked RAG platform that enables businesses to create powerful AI assistants trained on their specific data, offering industry-leading accuracy with reduced hallucinations and seamless integration capabilities. Founded in 2021, headquartered in Needham, Massachusetts, United States, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

94/100

Starting Price

$99/mo

About YourGPT.ai

YourGPT.ai is no-code ai chatbot platform with omnichannel deployment and voice ai. No-code-first AI chatbot platform built by Delta4 Infotech (India) emphasizing omnichannel deployment and visual workflow building. Founded June 2022, serves 10,000+ businesses with SOC 2 Type 2 certification and 100+ language support. 4.9/5 Product Hunt rating. Strong widget SDKs (JavaScript/React/React Native/Flutter/iOS/Android) but lacks comprehensive REST API for programmatic agent management. Starting at $19/month with 7-day free trial. Founded in June 2022, headquartered in Chandigarh, India, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

82/100

Starting Price

$19/mo

Key Differences at a Glance

In terms of user ratings, CustomGPT in overall satisfaction. From a cost perspective, YourGPT.ai offers more competitive entry pricing. The platforms also differ in their primary focus: AI Chatbot versus AI Chatbot. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Features	CustomGPT	YourGPT.ai
Data Ingestion & Knowledge Sources	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation	File types – PDF, DOCX, TXT, CSV, JSONL, PPTX, Markdown, Excel, MP3, M4A audio Cloud integrations – Google Drive, Dropbox, Notion, OneDrive, Confluence, Gmail/Outlook Auto-reindexing – Automatic refresh when cloud content changes without manual intervention YouTube ingestion – Dedicated transcript extraction for video content ⚠️ No API upload – All data ingestion requires dashboard access, blocking automation ⚠️ Training concerns – User reports of degradation with massive knowledge bases
Integrations & Channels	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities	50+ integrations – WhatsApp, Messenger, Instagram, Telegram, Slack, Discord, Line, email Helpdesk systems – Zendesk, Freshdesk, Zoho Desk, Crisp with self-learning capability E-commerce – Shopify, WordPress, Webflow (officially approved app) Automation – Zapier, Make, Pabbly Connect, n8n, webhooks MCP integration – Claude Desktop, Cursor, Windsurf developer tools
Core Chatbot Features	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved	100+ languages – Auto-detection, built-in translation Visual Studio – Drag-and-drop flow builder without coding Human handoff – Context-preserving escalation with webhooks PhoneAI – 24/7 voice handling with appointment scheduling ⚠️ No citations – Cannot trace responses to source documents
Customization & Branding	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only	CSS customization – Variables for colors, fonts, message backgrounds Pre-built themes – Cloud, MonoChrome, NeoBrutalism, Obsidian, Herbie White-labeling – Custom domain, branding removal on higher tiers Agency program – Reselling with 100% pricing control
L L M Model Options	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes	OpenAI – GPT-5, GPT-4.1, GPT-4 Turbo, GPT-4, GPT-3.5, O3, O1 Anthropic – Claude Sonnet 4, Claude 3.7 series Google – Gemini 2.5 Pro, Gemini, PaLM Meta/DeepSeek – Llama 4/3/2, DeepSeek R1/v3 BYOLLM – Bring your own models on enterprise contracts ⚠️ No auto routing – Manual model selection per chatbot
Developer Experience ( A P I & S D Ks)	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes	JavaScript SDK – @yourgpt/widget-web-sdk with 90%+ test coverage, TypeScript Mobile SDKs – React Native, Flutter, Android native, iOS native Node.js SDK – @yourgpt/llmspark-nodejs with streaming responses ⚠️ Limited REST API – Only session management and message endpoints ⚠️ No Python SDK – Major gap for backend developers ⚠️ No agent/knowledge API – Cannot create agents or upload docs programmatically
Performance & Accuracy	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes	Real-time responses – Sub-second delivery across 50+ channels Configurable retrieval – 1024-char chunks with 200-char overlap Self-learning – Thumbs up/down feedback, unanswered query tracking ⚠️ No published benchmarks – Accuracy metrics not disclosed ⚠️ Mixed feedback – Training accuracy concerns with large knowledge bases
Security & Compliance	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains	SOC 2 Type 2 – Full certification (uncommon for bootstrapped startup) GDPR compliant – Stockholm, Sweden data center for EU residency HIPAA options – Healthcare compliance configurations available Encryption – TLS transit, AES-256 at rest, end-to-end for enterprise ⚠️ No MFA – Noted in reviews as security concern
Pricing & Plans	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs	Essential: $49/mo – 2 chatbots, 200 webpages, 10M AI credits Advanced: $399/mo – 10 chatbots, 2000 webpages, 100M AI credits Enterprise – Custom pricing with SSO, BYOLLM, dedicated support 7-day free trial – No credit card required ⚠️ Pricing inconsistency – $19/month website vs $99/month GetApp listing
Support & Ecosystem	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations	Highly praised support – G2: "great contact with support" Documentation – Strong for widget setup, weak for API/advanced cases Discord community – Primary community channel 4.9/5 Product Hunt – 4.0/5 G2 Reviews
Observability & Monitoring	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses	Analytics dashboard – Response times, resolution rates, satisfaction scores Conversation logs – Full history with search and filtering AI summaries – Automatic conversation summarization LLM expense tracking – Per-session usage and cost breakdowns
Use Cases	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance	Customer support – 24/7 instant response in 100+ languages Lead generation – Pre-qualification, CRM capture, B2B scoring E-commerce – Shopping assistance, cart recovery, order tracking Voice applications – PhoneAI for calls, Google Assistant, Alexa
Limitations & Considerations	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan	⚠️ Not pure RAG API – No-code chatbot platform, widget-centric approach ⚠️ Critical API gaps – No agent creation, knowledge upload, or RAG query API ⚠️ Dashboard dependency – No programmatic document management ⚠️ No Python SDK – JavaScript/TypeScript only ⚠️ Training concerns – Accuracy issues with large knowledge bases Best for – Non-technical users; not for API-first developers
Core Agent Features	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining	100+ languages – Train in one language, respond in 100+ with auto-detection Visual Chatbot Studio – Drag-and-drop flows, intent detection, entity extraction Lead capture – CRM contact capture, pre-chat forms, custom fields Human handoff – Configurable with Slack/Discord/webhook notifications AI Actions – Client-side function registration for custom business logic
R A G Capabilities	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale	Chunking – 1024-char with 200-char overlap, configurable Similarity matching – Cosine similarity with 0-1 scoring Self-learning – Feedback collection, unanswered query tracking Auto-reindexing – Automatic refresh from connected cloud sources ⚠️ No published benchmarks – No RAGAS scores or third-party validation
Competitive Positioning	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development	vs Chatbase – Broader multi-channel (50+), PhoneAI, SOC 2 certification vs CustomGPT – More cloud integrations, voice AI; CustomGPT: better API control Market niche – No-code omnichannel for voice AI and extensive integrations Best for – Business users needing voice AI without developer dependency
R A G-as-a- Service Assessment	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing	Platform type – NO-CODE CHATBOT PLATFORM with RAG, not pure RaaS Widget-centric – Embedding approach vs headless API consumption Target audience – Non-technical business users via dashboard ⚠️ API limitations – No agent creation, knowledge upload, or direct RAG API
A I Models	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required	OpenAI – GPT-5, GPT-4.1, GPT-4 Turbo, GPT-4, GPT-3.5 Anthropic – Claude Sonnet 4, Claude 3.7 series Google/Meta – Gemini 2.5 Pro, Llama 4/3/2 DeepSeek – R1, v3 for specialized reasoning Credit system – GPT-3.5 (1x) to GPT-4 (20x) multipliers
No- Code Interface & Usability	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one	Visual builder – Drag-and-drop with intent detection, entity extraction 2-minute setup – Basic deployment claimed for simple use cases Industry templates – E-commerce, healthcare, finance, helpdesk AI Copilot – Describe needs in plain English to create agents
Customization & Flexibility ( Behavior & Knowledge)	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior	Auto-reindexing – 24-hour refresh for cloud sources Temperature controls – 0-1 scale for response creativity Bot persona – Name, avatar, channel-specific greetings ⚠️ No embedding control – Black-box RAG, no pipeline customization
Pricing & Scalability	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges	N/A
Security & Privacy	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data	N/A
Support & Documentation	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations	N/A
Additional Considerations	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in	Platform type – No-code chatbot with RAG, NOT pure RAG-as-a-Service ✅ 50+ integrations – PhoneAI and Visual Studio for 2-minute setup ✅ SOC 2 Type 2 – Uncommon for bootstrapped startup ⚠️ Limited API – No agent creation, knowledge upload, or direct RAG API ⚠️ Dashboard dependency – All data ingestion requires UI access ⚠️ No Python SDK – Major gap for backend/data science teams
Phone A I Voice Agents ( Core Differentiator)	N/A	24/7 voice handling – Natural conversation AI for calls in 100+ languages Appointment scheduling – Voice-based calendar integration Lead qualification – Automated scoring through phone conversations Smart speakers – Google Assistant and Amazon Alexa compatibility ✅ Unique capability – Voice AI unavailable in most text-only RAG platforms

Final Thoughts

Final Verdict: CustomGPT vs YourGPT.ai

After analyzing features, pricing, performance, and user feedback, both CustomGPT and YourGPT.ai are capable platforms that serve different market segments and use cases effectively.

When to Choose CustomGPT

You value industry-leading accuracy with 97% benchmark score
Patented technology to reduce hallucinations
Easy no-code setup with powerful customization

Best For: Industry-leading accuracy with 97% benchmark score

When to Choose YourGPT.ai

You value exceptional omnichannel reach with 50+ pre-built integrations including deep crisp self-learning capability
PhoneAI voice agents differentiate from text-only competitors with 24/7 multilingual call handling
SOC 2 Type 2 + GDPR + HIPAA compliance positions for enterprise adoption despite bootstrapped status

Best For: Exceptional omnichannel reach with 50+ pre-built integrations including deep Crisp self-learning capability

Migration & Switching Considerations

Switching between CustomGPT and YourGPT.ai requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

CustomGPT starts at $99/month, while YourGPT.ai begins at $19/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between CustomGPT and YourGPT.ai comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: January 20, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Why Choose CustomGPT?

97% Accuracy

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CustomGPT

The most accurate RAG-as-a-Service API. Deliver production-ready reliable RAG applications faster. Benchmarked #1 in accuracy and hallucinations for fully managed RAG-as-a-Service API.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

CustomGPT vs YourGPT.ai