Data Ingestion & Knowledge Sources
Document formats – PDF, DOCX, PPTX, CSV, TXT, HTML; 5MB free tier limitWebsite crawling – Hundreds of thousands of pages indexed under 5 minutesGoogle Drive – Native integration with real-time sync for cloud contentSQL databases – MySQL, PostgreSQL, Oracle, SQL Server, AWS/Azure/Google Cloud SQL⚠️ YouTube, Dropbox, Notion, OneDrive – Zapier middleware required (no native integration)
File Support – PDF, Word, text, JSON, YAML, CSV; full website crawlingCloud Integrations – Native Google Drive, Notion, Confluence, Guru (⚠️ no Dropbox)Chat2KB (Growth/Enterprise) – Auto-extracts Q&A from conversations with conflict resolutionReal-time Updates – Starter 50 docs → Growth 1K → Enterprise unlimited⚠️ YouTube transcripts NOT supported – LLMs "not great at video interpretation"
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archivesWebsite crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public contentMultimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-inCloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-syncKnowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectorsMassive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Hybrid Retrieval Architecture ( Core Differentiator)
✅ Three-component system – Elasticsearch + Milvus vectors + XGBoost ML reranking
75.33 NDCG@10 – MTEB vs 73.16 pure vector (3% improvement)96.50% Recall@20 – Anthropic benchmark vs 90.06% baselineModels – snowflake-arctic-embed-m, bge-en-icl, voyage-2, OpenAI text-embedding-3-large✅ Key finding – Open-source models match/exceed paid alternatives in benchmarks
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98.3% response accuracy – Claimed with 1.2-second average responseSource citation – Visual PDF highlighting with page-level references⚠️ No published uptime SLA – Service reliability not documented
✅ 97-98% Accuracy Claim – Column Tax (94%, 98% resolved), Qogita (90%, 121% SLA)
6 Hallucination Prevention – RAGless, LLM filtering, confidence gating, guardrails, skill modulesAccuracy Tools – Sophia AI Evaluator (Growth/Enterprise), Paramount, CXACT Benchmarking✅ 80% Ticket Resolution – End-to-end without human intervention
Sub-second responses – Optimized RAG with vector search and multi-layer cachingBenchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants APIAnti-hallucination tech – Responses grounded only in your provided contentOpenGraph citations – Rich visual cards with titles, descriptions, images99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Developer Experience ( A P I & S D Ks)
REST API + GraphQL – Bearer token auth with scored passage responsesdenser-retriever – MIT-licensed Python package (261 stars, 30 forks)Docker Compose – Full stack with Elasticsearch and Milvus containers⚠️ Self-hosted "not production suitable" – Requires additional persistence and secrets config
Rate limits – 200 API calls/month on free tier
Base URL – https://api-prod.usefini.com (v2, Bearer Token auth)Core Endpoints – /v2/bots/ask-question, /v2/bots/links/*, feedback, chat history⚠️ NO Official SDKs – Only Python and Node.js examples
Documentation Quality – 3/5 completeness, 2/5 error handling, 1/5 rate limitsParamount – Open-source tool (github.com/ask-fini/paramount) for accuracy measurement
REST API – Full-featured for agents, projects, data ingestion, chat queriesPython SDK – Open-source customgpt-client with full API coveragePostman collections – Pre-built requests for rapid prototypingWebhooks – Real-time event notifications for conversations and leadsOpenAI compatible – Use existing OpenAI SDK code with minimal changes
Supported LLMs – GPT-4o, GPT-4o mini, GPT-3.5, Claude (version unspecified)API keys – Users provide OpenAI or Claude keys via environment⚠️ No custom fine-tuning – No private model hosting documented
Starter (Free) – GPT-4o mini onlyGrowth – GPT-4o mini + ClaudeEnterprise – GPT-4o + Multi-layer automatic routing per query partRAGless Architecture – Query-writing AI; "no embeddings, no hallucinations"⚠️ No Runtime Switching – Plan-based selection only
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o availableClaude 4.5 – Anthropic's Opus available for EnterpriseAuto model routing – Balances cost/performance automaticallyZero API key management – All models managed behind the scenes
Website deployment – JavaScript widget (single line), iFrame, REST APIWordPress – Official plugin with page-specific targeting for no-code installZapier – 6,000+ apps with lead form triggers and events⚠️ No native Slack, Teams, Discord – WhatsApp via Zapier only
⚠️ CRM via Zapier only – HubSpot, Salesforce, Zendesk not native
20+ Native Helpdesk Integrations – Zendesk, Intercom, Salesforce, Front, Gorgias, HubSpot (⚠️ no Zapier)Omnichannel – Slack, Discord, Teams; WhatsApp/Messenger via Zendesk/Intercom (⚠️ not Telegram)Website Options – Fini Widget, Search Bar, Standalone; Chrome Extension for agents
Website embedding – Lightweight JS widget or iframe with customizable positioningCMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce toolsMCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, WindsurfOpenAI SDK compatible – Drop-in replacement for OpenAI API endpointsLiveChat + Slack – Native chat widgets with human handoff capabilities
Drag-and-drop builder – Theme colors, logos, button sizing, bubblesCustom domains – Available on paid tiers for white-labelingWelcome messages – Configure suggested questions and greetings
GUI Widget Editor – Logo, colors, title, messages, FAQs (⚠️ CSS not documented)White-Labeling – Custom domain (CNAME), full logo replacement, agent identity renaming100+ Tone Options – Friendly, Professional, TaxAssistant, Finance advisor, Casual, politeDynamic Routing – User context (VIP, first-time, veteran) for metadata-driven personalization
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost2-minute setup – No-code wizard with drag-and-drop interfacePersona customization – Control AI personality, tone, response style via pre-promptsVisual theme editor – Real-time preview of branding changesDomain allowlisting – Restrict embedding to approved sites only
No- Code Interface & Usability
Visual builder – Drag-and-drop theme customization without codingSetup – Single line JavaScript; WordPress plugin for no-code⚠️ Learning curve – Documentation fragmented across multiple sites
⚠️ ~4-person team – Impacts enterprise support capacity
✅ Time to Go Live – "2 minutes" setup, <1 week full integration, 1-2 weeks Enterprise
No-Code Deployment – Widget (JS snippet), Search Bar, Standalone, native helpdesk one-click, Chrome ExtensionAdmin Dashboard – Agent creation, Knowledge Hub (Notion/Confluence/Drive), Prompt Configurator (escalation, guardrails)Pre-Built Templates – E-commerce, fintech, SaaS onboarding workflows
2-minute deployment – Fastest time-to-value in the industryWizard interface – Step-by-step with visual previewsDrag-and-drop – Upload files, paste URLs, connect cloud storageIn-browser testing – Test before deploying to productionZero learning curve – Productive on day one
Integrated lead capture – Configurable fields (name, email, company, role, phone)Conversation-triggered forms – Dynamic deployment based on conversation contextAnalytics dashboard – Lead quality, satisfaction scores, conversion trends✅ 24.8% conversion rate – Claimed on homepage demonstrating effectiveness
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Multi- Language & Localization
80+ languages – Automatic language detection for global deploymentsMultilingual rerankers – jinaai/jina-reranker-v2-base-multilingual support
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Conversation history – 30-360 days retention by tierHuman handoff – Triggers when complexity exceeds scopeEscalation workflows – Zendesk ticket creation for handoffs
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Observability & Monitoring
Conversation logs – Retention by tier (30-360 days)User engagement tracking – Common queries, conversation length, drop-off points⚠️ No A/B testing – No third-party BI integration (Tableau, PowerBI)
⚠️ No real-time alerting – No documented SLA tracking
Fini 2.0 (Jan 2025) – AI resolution, quality, confidence, CSAT, agent productivity, drop-off analysisChat History (Feb 2025) – Centralized view with filtering; CSV/JSON export for Looker/TableauAI Categorization – Auto-tags by topic (returns, login, pricing, shipping)Knowledge Gap Analysis – Identifies unanswerable questions with improvement suggestions
Real-time dashboard – Query volumes, token usage, response timesCustomer Intelligence – User behavior patterns, popular queries, knowledge gapsConversation analytics – Full transcripts, resolution rates, common questionsExport capabilities – API export to BI tools and data warehouses
S Q L Database Chat ( Unique Feature)
✅ Direct SQL connectivity – Conversational BI across major databases
Supported databases – MySQL, PostgreSQL, Oracle, SQL Server, AWS/Azure/Google Cloud SQLNatural language to SQL – Ask questions, receive database query resultsAES-256 encryption – Secure connections with read-only access requirement
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Free – $0: 1 chatbot, 20 queries/month, 5MB limitStarter – $19-29/month: 2 chatbots, 1,500 queries/month, 30-day logsStandard – $89-119/month: 4 chatbots, 7,500 queries/month, custom domainBusiness – $399-799/month: 8 chatbots, 15,000 queries/month, priority supportEnterprise – Custom: Private cloud, dedicated support, AWS Marketplace⚠️ User feedback – "Plans quite restrictive, credit limits reached sooner"
⚠️ Pricing NOT Publicly Disclosed – Requires sales contact
Starter (Free) – GPT-4o mini, ~50 questions/month, ~50 docs, 2 botsGrowth (est. $999/mo) – GPT-4o mini/Claude, 1K docs, unlimited users, SOC 2, RBAC, Chat2KBEnterprise (Custom) – GPT-4o, Multi-layer models, unlimited docs, AI Actions, white-glove onboarding✅ Zero-Pay Guarantee – Only pay if >80% accuracy met
Standard: $99/mo – 60M words, 10 botsPremium: $449/mo – 300M words, 100 botsAuto-scaling – Managed cloud scales with demandFlat rates – No per-query charges
⚠️ NO SOC 2, HIPAA, ISO 27001, GDPR certifications – Not for regulated industries
Private cloud deployments – Enterprise tier for data sovereigntyAES-256 encryption – Database connections with read-only accessAWS infrastructure – Data storage and processing on AWS
✅ Certifications – SOC 2 Type II (zero findings), ISO 27001, ISO 42001, GDPR
⚠️ HIPAA Conflicting – Marketing claims vs. case study "next up" (verify)
⚠️ PCI DSS – Claimed but not on official security section (verify)
PII Shield – Auto-masks SSN, passport, license, taxpayer ID, credit cardsEncryption – AES-256 at rest, TLS 1.3 in transit; "no training" policyAccess Controls – RBAC (Growth/Enterprise), SSO, audit logging, EU/US data residency
SOC 2 Type II + GDPR – Third-party audited complianceEncryption – 256-bit AES at rest, SSL/TLS in transitAccess controls – RBAC, 2FA, SSO, domain allowlistingData isolation – Never trains on your data
✅ denser-retriever – MIT-licensed, 261 GitHub stars, full RAG transparency
Docker Compose deployment – Local experimentation with Elasticsearch and MilvusValidate benchmarks – Test embeddings, rerankers, chunking on own data⚠️ Self-hosted "not production suitable" – Denser recommends managed SaaS
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Founded 2023 – Silicon Valley startup, ~4 employees (bootstrapped)✅ Founder Zhiheng Huang – Former Amazon Kendra scientist, Amazon Q lead
70+ research papers – 14,000+ citations; BLSTM-CRF 5,400+ citations
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R A G-as-a- Service Assessment
✅ TRUE RAG PLATFORM – Hybrid retrieval with open-source transparency
Data source flexibility – Good (documents, websites, Google Drive, SQL)LLM model options – Good (GPT-4o, Claude, multiple embeddings/rerankers)✅ Open-source transparency – Excellent (MIT-licensed core, published benchmarks)
⚠️ Compliance & certifications – Poor (no SOC 2, HIPAA, ISO 27001)
Best for – Technical teams prioritizing retrieval accuracy and validation
Platform Type – AGENTIC AI CUSTOMER SUPPORT with RAGless architecture, NOT traditional RAG-as-a-ServiceArchitectural Approach – Query-writing AI; "no embeddings, no hallucinations" with deterministic resultsSophie's 5-Layer Framework – 97-98% accuracy vs. ~80% competitors; Zero-Pay Guarantee⚠️ Developer Experience – Basic REST API (v2), NO SDKs, docs (3/5, 2/5, 1/5)
No-Code Capabilities – "2 minutes" setup, 20+ native helpdesk integrations, "Day 1 Ready-to-Use"⚠️ NOT A RAG PLATFORM – Explicitly positions AGAINST traditional RAG; fundamentally different
⚠️ NOT Suitable For – General Q&A, content generation, no helpdesk, programmatic RAG API needs
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructureAPI-first – REST API, Python SDK, OpenAI compatibility, MCP ServerNo-code option – 2-minute wizard deployment for non-developersHybrid positioning – Serves both dev teams (APIs) and business users (no-code)Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
vs CustomGPT – Superior retrieval transparency, SQL chat; gaps in compliancevs Glean – Open-source vs proprietary, lower cost; lacks permissions-aware AI✅ Unique strengths – Hybrid retrieval benchmarks, founder pedigree, SQL chat
Target audience – Developers building AI chatbots without strict compliance
Market Position – Agentic AI for customer support; Sophie's 5-layer + RAGless claiming 97-98% accuracyKey Competitors – Intercom Fin, Zendesk Answer Bot, Ada, Ultimate.ai, traditional RAG chatbots✅ Competitive Advantages – 97-98% accuracy vs. ~80%, 20+ native integrations, RAGless, 100+ languages, Zero-Pay Guarantee
Best Value For – Enterprises prioritizing accuracy, action-taking AI, regulated industries (fintech, healthcare)
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricingvs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% fastervs Botsonic/Chatbase – More file formats, source citations, no hidden costsvs LangChain – Production-ready in 2 min vs weeks of development
✅ Hybrid retrieval – ES + Milvus vectors + XGBoost reranking
75.33 NDCG@10 on MTEB – vs 73.16 pure vector (3% improvement)96.50% Recall@20 – Anthropic benchmark vs 90.06% baselineSource citation – Visual PDF highlighting with page references98.3% accuracy claimed – 1.2-second average response time
RAGless Architecture – Query-writing AI; "no embeddings, no hallucinations" with precise attribution6-Mechanism Prevention – LLM filtering, confidence gating, guardrails, deterministic skill modulesReal-time Knowledge – Content used immediately after ingestion without retrainingChat2KB (Growth/Enterprise) – Auto-extracts Q&A with MECE classification, conflict resolution✅ Customer Results – Column Tax (94%, 98% resolved), Qogita (90%, 121% SLA)
GPT-4 + RAG – Outperforms OpenAI in independent benchmarksAnti-hallucination – Responses grounded in your content onlyAutomatic citations – Clickable source links in every responseSub-second latency – Optimized vector search and cachingScale to 300M words – No performance degradation at scale
Customer support chatbots – Website deployment with 24.8% conversion rate✅ SQL database chat (unique) – Natural language queries against major databases
Technical documentation – Hundreds of thousands of pages indexed under 5 minutesMultilingual support – 80+ languages with automatic detectionDeveloper-focused RAG – MIT-licensed denser-retriever for validation
✅ Enterprise B2C Support – High-volume fintech, e-commerce, healthcare (80% resolution, 97-98% accuracy)
✅ Action-Taking AI – Autonomous refunds, updates, CRM sync (Salesforce, Stripe, Shopify)
✅ Helpdesk Integration – 20+ native platforms (Zendesk, Intercom, Salesforce, Front) without Zapier
✅ PII-Sensitive Industries – Auto-masking SSN, passport, license, credit cards with PII Shield
⚠️ NOT Suitable For – General Q&A, content generation, no existing helpdesk
Customer support – 24/7 AI handling common queries with citationsInternal knowledge – HR policies, onboarding, technical docsSales enablement – Product info, lead qualification, educationDocumentation – Help centers, FAQs with auto-crawlingE-commerce – Product recommendations, order assistance
Documentation – docs.denser.ai, retriever.denser.ai, GitHub READMEs⚠️ Documentation fragmented – Information scattered across multiple sites
~4-person team – Impacts enterprise support capacityOpen-source community – 261 GitHub stars, 30 forks, MIT license
Founding Team – Ex-Uber engineers; CEO led 4M+ interactions/month; Y Combinator S22, Matrix PartnersCustomers – HackerRank, Qogita, Column Tax, Bitdefender, Duolingo, Meesho60-Day Implementation – Discovery → Deployment → Optimization → Production with dedicated managersEnterprise Support – Dedicated AI engineers, CSMs, 24/7 Slack channels⚠️ Documentation Quality – 3/5 completeness, 2/5 error handling, 1/5 rate limits; NO SDKs
Documentation hub – Docs, tutorials, API referencesSupport channels – Email, in-app chat, dedicated managers (Premium+)Open-source – Python SDK, Postman, GitHub examplesCommunity – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ No compliance certifications – Missing SOC 2, HIPAA, ISO 27001, GDPR
⚠️ Small team (~4 people) – Potential scaling constraints for enterprise
⚠️ Heavy Zapier dependency – No native Slack, Teams, CRM integrations
⚠️ Fragmented documentation – Scattered across docs, retriever docs, GitHub
⚠️ User feedback – "Plans restrictive, credit limits reached sooner"
⚠️ Pricing Opacity – No public pricing creates evaluation friction
⚠️ HIPAA & PCI DSS Unverified – Conflicting claims require verification
⚠️ Documentation Limitations – Basic API docs (3/5, 2/5, 1/5), no SDKs
⚠️ Small Team (14 employees) – Limited capacity vs. enterprise competitors
⚠️ Platform Lock-In – Requires existing helpdesk (Zendesk/Intercom/Salesforce)
✅ Best For – Enterprise B2C high-volume prioritizing 97-98% accuracy, 60-day commitment
Managed service – Less control over RAG pipeline vs build-your-ownModel selection – OpenAI + Anthropic only; no Cohere, AI21, open-sourceReal-time data – Requires re-indexing; not ideal for live inventory/pricesEnterprise features – Custom SSO only on Enterprise plan
AI agent capabilities – Process data for intelligent automation with customizationMulti-platform deployment – Launch across websites and messaging with single lineAdaptive learning – Chatbot learns over time using conversation analysis24/7 availability – Smart AI support with instant answers
Sophie AI Agent – Fully autonomous resolving 80% of tickets end-to-end without human intervention5-Layer Execution – Safety Guardrails (40+ filters, PII), LLM Supervisor, Skills, Feedback, TraceabilityMulti-Layer Architecture (Enterprise) – Automatic routing to best LLM per query part; specialized agentsAction-Taking – Autonomous refunds, updates, CRM sync (Salesforce, Stripe, Shopify)✅ 100+ Languages – Automatic translation with locale-based routing
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasksMulti-Agent Systems – Specialized agents for support, sales, knowledgeMemory & Context – Persistent conversation history across sessionsTool Integration – Webhooks + 5,000 Zapier apps for automationContinuous Learning – Auto re-indexing without manual retraining
Conversational interface – Chat with customers in friendly mannerBusiness knowledge integration – Trained on documents, websites, Google DriveMulti-language support – 80+ languages with automatic detectionLead capture – Integrated forms (name, email, company, role)Human handoff – Triggers on complexity with Zendesk tickets
Sophie AI Agent – 5-layer execution: Safety, LLM Supervisor, Skills, Feedback, Traceability100+ Languages – Locale-based routing with real-time translationHuman Handoff – Context-preserving escalation via keywords, sentiment, confidence thresholds✅ 80% Ticket Resolution – End-to-end without human intervention claim
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI✅ Source citations – Every response includes clickable links to original documents✅ 93% resolution rate – Handles queries autonomously, reducing human workload✅ 92 languages – Native multilingual support without per-language config✅ Lead capture – Built-in email collection, custom forms, real-time notifications✅ Human handoff – Escalation with full conversation context preserved
Customization & Flexibility ( Behavior & Knowledge)
Behavior customization – Define name, tone, response preferencesFile support – PDF, DOCX, XLSX, PPTX, TXT, HTML, CSV, XMLWebsite crawling – Train bot by crawling URLs for knowledge baseEasy knowledge updates – Add documents, re-crawl, update without rebuildFlexible deployment – Web widget, dashboard, or API integration
Guidelines System – Tone, phrases, forbidden terms, formatting, response lengthBot Management – Starter 2 bots → Growth/Enterprise unlimitedReal-time Learning – Chat2KB auto-learning (MECE), Flows for specialized workflowsDynamic Personalization – User context from backend, segment-based routing
Live content updates – Add/remove content with automatic re-indexingSystem prompts – Shape agent behavior and voice through instructionsMulti-agent support – Different bots for different teamsSmart defaults – No ML expertise required for custom behavior
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Founding Team – Ex-Uber engineers; CEO led 4M+ interactions/month at UberBacked By – Y Combinator S22 ($125K), Matrix Partners, angels from Uber/Intercom/SoftbankCustomers – HackerRank, Qogita, Column Tax, Bitdefender, Duolingo, Meesho, TrainingPeaksImplementation – 60-day program; Enterprise gets dedicated AI engineers, 24/7 Slack
Comprehensive docs – Tutorials, cookbooks, API referencesEmail + in-app support – Under 24hr response timePremium support – Dedicated account managers for Premium/EnterpriseOpen-source SDK – Python SDK, Postman, GitHub examples5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations N/A
RAGless Positioning – Criticizes RAG as "search engines" claiming "will become obsolete"Action-Taking Focus – Actions vs. information ("Done! Refund processed" vs. "Find details here")Target Customer – Enterprise B2C high-volume (fintech, e-commerce, healthcare)vs. Intercom Fin – Claims 95%+ accuracy vs. ~80%; platform agnostic⚠️ Less Suitable For – General Q&A, content generation, standalone chatbots
Time-to-value – 2-minute deployment vs weeks with DIYAlways current – Auto-updates to latest GPT modelsProven scale – 6,000+ organizations, millions of queriesMulti-LLM – OpenAI + Claude reduces vendor lock-in
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Starter (Free) – GPT-4o mini only (~50 questions/month)Growth – GPT-4o mini + Claude, 1K docs, unlimited usersEnterprise – GPT-4o + Multi-layer automatic routing per query part✅ Target Accuracy – 97-98% claim with human-in-the-loop customization
⚠️ No Manual Switching – Plan-based model selection only
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 seriesAnthropic – Claude 4.5 Opus/Sonnet (Enterprise)Auto-routing – Intelligent model selection for cost/performanceManaged – No API keys or fine-tuning required
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✅ SOC 2 Type II – Zero audit findings per Sprinto
✅ ISO 27001 & 42001 – Information security + AI governance
✅ GDPR Compliant – Full data subject rights, EU data residency
⚠️ HIPAA Conflicting – Marketing claims vs. case study "next up" (verify)
⚠️ PCI DSS – Claimed but not on official security page (verify)
"No Training on Data" – OpenAI DPA; PII Shield; AES-256, TLS 1.3
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance256-bit AES encryption – Data at rest; SSL/TLS in transitSSO + 2FA + RBAC – Enterprise access controls with role-based permissionsData isolation – Never trains on customer dataDomain allowlisting – Restrict chatbot to approved domains
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⚠️ Pricing NOT Publicly Disclosed – Requires sales contact
Starter (Free) – GPT-4o mini, ~50 questions/month, ~50 docs, 2 botsGrowth (est. $999/mo) – GPT-4o mini/Claude, 1K docs, unlimited users, SOC 2, RBAC, Chat2KBEnterprise (Custom) – GPT-4o, Multi-layer models, unlimited docs, AI Actions, white-glove onboarding✅ Zero-Pay Guarantee – Only pay if >80% accuracy met (unique risk mitigation)
Standard: $99/mo – 10 chatbots, 60M words, 5K items/botPremium: $449/mo – 100 chatbots, 300M words, 20K items/botEnterprise: Custom – SSO, dedicated support, custom SLAs7-day free trial – Full Standard access, no chargesFlat-rate pricing – No per-query charges, no hidden costs
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