Data Ingestion & Knowledge Sources
✅ Website crawling – Auto-extract content with configurable depth from URLs✅ Document upload – PDF, DOCX, TXT, CSV with audio/video transcription✅ Storage capacity – 400K characters (Free), 11M characters (Starter+)✅ Auto-retrain – Daily, weekly, monthly scheduled knowledge base updates⚠️ No native cloud storage – Missing Google Drive, Dropbox, Notion integrations
✅ Embeddings API – text-embedding models generate vectors for semantic search workflows⚠️ DIY Pipeline – No ready-made ingestion; build chunking, indexing, refreshing yourselfAzure File Search – Beta preview tool accepts uploads for semantic searchManual Architecture – Embed docs → vector DB → retrieve chunks at query time
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archivesWebsite crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public contentMultimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-inCloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-syncKnowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectorsMassive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
✅ OpenAI models – GPT-4, GPT-4 Turbo, GPT-3.5 Turbo✅ Multiple providers – Anthropic Claude 3, Google Gemini Pro 1.5, Meta Llama 3.1✅ Intelligent routing – Route by complexity: GPT-4 complex, GPT-3.5 simple✅ No API keys – Models included in subscription, no per-token charges⚠️ Performance varies – GPT-4 best, Claude/Gemini show inconsistencies
✅ GPT-4 Family – GPT-4 (8k/32k), GPT-4 Turbo (128k), GPT-4o top-tier performance✅ GPT-3.5 Family – GPT-3.5 Turbo (4k/16k) cost-effective for high-volume use⚠️ OpenAI-Only – Cannot swap to Claude, Gemini; locked to OpenAI ecosystemManual Routing – Developer chooses model per request; no automatic selection✅ Frequent Upgrades – Regular releases with larger context windows and better benchmarks
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o availableClaude 4.5 – Anthropic's Opus available for EnterpriseAuto model routing – Balances cost/performance automaticallyZero API key management – All models managed behind the scenes
✅ Accuracy – ~85% with optimal GPT-4 model selection✅ Response time – Real-time streaming for faster perceived performance✅ Uptime – ~99.5% estimated from user feedback✅ Context retention – Conversation memory across messages within session⚠️ No SLA commitments – No published uptime guarantees
✅ GPT-4 Top-Tier – Leading performance for language tasks; requires RAG for domain accuracy⚠️ Hallucination Risk – Can hallucinate on private/recent data without retrieval implementationWell-Built RAG Delivers – High accuracy achievable with proper indexing, chunking, prompt designLatency Considerations – Larger models (128k context) add latency; scales well under load
Sub-second responses – Optimized RAG with vector search and multi-layer cachingBenchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants APIAnti-hallucination tech – Responses grounded only in your provided contentOpenGraph citations – Rich visual cards with titles, descriptions, images99.9% uptime – Auto-scaling infrastructure handles traffic spikes
✅ 80+ native integrations – No Zapier/Make dependency, saves $20-50/month✅ Messaging platforms – WhatsApp, Messenger, Instagram, Telegram, Slack, Discord✅ CRM & e-commerce – HubSpot, Salesforce, Shopify, WooCommerce with payment support✅ API access – Available Professional plan ($99/mo) and above
⚠️ No First-Party Channels – Build Slack bots, widgets, integrations yourself or use third-party✅ API Flexibility – Run GPT anywhere; channel-agnostic engine for custom implementationsCommunity Tools – Zapier, community Slack bots exist but aren't official OpenAIManual Wiring – Everything is code-based; no out-of-the-box UI or connectors
Website embedding – Lightweight JS widget or iframe with customizable positioningCMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce toolsMCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, WindsurfOpenAI SDK compatible – Drop-in replacement for OpenAI API endpointsLiveChat + Slack – Native chat widgets with human handoff capabilities
Developer Experience ( A P I & S D Ks)
✅ REST API – Available Professional ($99/mo) and above with webhooks✅ Custom JavaScript – Inject custom code for widget behavior⚠️ No official SDKs – Missing Python, JavaScript language-specific libraries⚠️ Basic documentation – No Swagger/OpenAPI spec, limited resources
✅ Excellent Docs – Official Python/Node.js SDKs; comprehensive API reference and guidesFunction Calling – Simplifies prompting; you build RAG pipeline (indexing, retrieval, assembly)Framework Support – Works with LangChain/LlamaIndex (third-party tools, not OpenAI products)⚠️ No Reference Architecture – Vast community examples but no official RAG blueprint
REST API – Full-featured for agents, projects, data ingestion, chat queriesPython SDK – Open-source customgpt-client with full API coveragePostman collections – Pre-built requests for rapid prototypingWebhooks – Real-time event notifications for conversations and leadsOpenAI compatible – Use existing OpenAI SDK code with minimal changes
✅ White-label – Remove branding from Starter plan ($19.99)✅ Custom domain – chat.yourdomain.com with SSL/TLS included✅ Widget customization – Colors, logo, position, size with custom CSS✅ Flow builder – Visual drag-and-drop conversation design✅ Multi-language – 95+ languages with automatic translation
⚠️ No Turnkey UI – Build branded front-end yourself; no theming layer providedSystem Messages – Set tone/style via prompts; white-label chat requires developmentChatGPT Custom Instructions – Apply only inside ChatGPT app, not embedded widgetsDeveloper Project – All branding, UI customization is your responsibility
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost2-minute setup – No-code wizard with drag-and-drop interfacePersona customization – Control AI personality, tone, response style via pre-promptsVisual theme editor – Real-time preview of branding changesDomain allowlisting – Restrict embedding to approved sites only
✅ Multi-bot support – 1 (Free) to 20 (Business) bots✅ Lead capture – Forms with qualification scoring and CRM routing✅ Human handoff – Transfer to inbox or Intercom, Zendesk✅ Unified inbox – Manage all conversations from one dashboard✅ Intent detection – AI-powered with custom fallback responses
✅ Multi-Turn Chat – GPT-4/3.5 handle conversations; you resend history for context⚠️ No Agent Memory – OpenAI doesn't store conversational state; you manage itFunction Calling – Model triggers your functions (search endpoints); you wire retrievalChatGPT Web UI – Separate from API; not brand-customizable for private data
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI✅ Source citations – Every response includes clickable links to original documents✅ 93% resolution rate – Handles queries autonomously, reducing human workload✅ 92 languages – Native multilingual support without per-language config✅ Lead capture – Built-in email collection, custom forms, real-time notifications✅ Human handoff – Escalation with full conversation context preserved
✅ Website widget – Embeddable chat with full customization✅ Messaging platforms – WhatsApp, Messenger, Instagram, Telegram, Slack, Discord✅ API deployment – Build custom interfaces via REST API⚠️ No voice/IVR/SMS – Missing phone and text messaging capabilities
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Observability & Monitoring
✅ Conversation analytics – Messages, users, response rates tracking✅ Sentiment analysis – Track positive, negative, neutral trends✅ Lead metrics – Capture rate, qualification, conversion tracking⚠️ Basic analytics – No predictive insights or AI recommendations
⚠️ Basic Dashboard – Tracks monthly token spend, rate limits; no conversation analyticsDIY Logging – Log Q&A traffic yourself; no specialized RAG metricsStatus Page – Uptime monitoring, error codes, rate-limit headers availableCommunity Solutions – Datadog/Splunk setups shared; you build monitoring pipeline
Real-time dashboard – Query volumes, token usage, response timesCustomer Intelligence – User behavior patterns, popular queries, knowledge gapsConversation analytics – Full transcripts, resolution rates, common questionsExport capabilities – API export to BI tools and data warehouses
Free plan – 1 bot, 100 messages/month, 400K charactersStarter ($19.99/mo) – 3 bots, 2K messages, all models, white-labelProfessional ($99/mo) – 5 bots, 10K messages, API accessBusiness ($399/mo) – 20 bots, 40K messages, account manager✅ Best value – $19.99 GPT-4/Claude/Gemini vs $50-100 competitors
✅ Pay-As-You-Go – $0.0015/1K tokens GPT-3.5; ~$0.03-0.06/1K GPT-4 token pricing⚠️ Scale Costs – Great low usage; bills spike at scale with rate limitsNo Flat Rate – Consumption-based only; cover external hosting (vector DB) separatelyEnterprise Contracts – Higher concurrency, compliance features, dedicated capacity via sales
Standard: $99/mo – 60M words, 10 botsPremium: $449/mo – 300M words, 100 botsAuto-scaling – Managed cloud scales with demandFlat rates – No per-query charges
✅ GDPR/CCPA compliance – European and California data protection✅ Data encryption – In transit and at rest with SSL/TLS⚠️ NO SOC 2/HIPAA – Unsuitable for enterprise or healthcare⚠️ NO ISO 27001/PCI DSS/FedRAMP – Missing enterprise certifications
✅ API Data Privacy – Not used for training; 30-day retention for abuse checks✅ Encryption Standard – TLS in transit, at rest encryption; ChatGPT Enterprise adds SOC 2/SSO⚠️ Developer Responsibility – You secure user inputs, logs, auth, HIPAA/GDPR complianceNo User Portal – Build auth/access control in your own front-end
SOC 2 Type II + GDPR – Third-party audited complianceEncryption – 256-bit AES at rest, SSL/TLS in transitAccess controls – RBAC, 2FA, SSO, domain allowlistingData isolation – Never trains on your data
✅ 4.9/5 customer support – Exceptional G2 rating for pricing tier✅ Email support – All plans including free tier✅ Priority support – Professional/Business plans with faster responses⚠️ No 24/7 support – Limited business hours on lower tiers
✅ Massive Community – Thorough docs, code samples; direct support requires EnterpriseThird-Party Frameworks – Slack bots, LangChain, LlamaIndex building blocks aboundBroad AI Focus – Text, speech, images; RAG is one of many use casesEnterprise Premium Support – Success managers, SLAs, compliance environment for Enterprise customers
Comprehensive docs – Tutorials, cookbooks, API referencesEmail + in-app support – Under 24hr response timePremium support – Dedicated account managers for Premium/EnterpriseOpen-source SDK – Python SDK, Postman, GitHub examples5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
✅ 4.8/5 ease of use – G2 rating with minimal learning curve✅ Quick setup – Users create bots in 15-30 minutes✅ Template library – Pre-built flows for common use cases✅ AI training wizard – Guided setup for knowledge base configuration✅ Preview mode – Test chatbot before publishing to channels
⚠️ Not No-Code – Requires coding embeddings, retrieval, chat UI; no-code OpenAI options minimalChatGPT Web App – User-friendly but not embeddable with your data/branding by defaultThird-Party Tools – Zapier/Bubble offer partial integrations; not official OpenAI solutionsDeveloper-Focused – Extremely capable for coders; less for non-technical teams wanting self-serve
2-minute deployment – Fastest time-to-value in the industryWizard interface – Step-by-step with visual previewsDrag-and-drop – Upload files, paste URLs, connect cloud storageIn-browser testing – Test before deploying to productionZero learning curve – Productive on day one
✅ Best for – SMBs, agencies, e-commerce prioritizing value✅ Key differentiator – Multi-LLM at $19.99 vs $50-100 competitors✅ 80+ integrations – Eliminates Zapier, saves $20-50/month⚠️ Not suitable – Regulated industries, enterprises, voice/IVR
Market Position – Leading AI model provider; top GPT models as custom AI building blocksTarget Customers – Dev teams building bespoke solutions; enterprises needing flexibility beyond RAGKey Competitors – Anthropic Claude API, Google Gemini, Azure AI, AWS Bedrock, RAG platforms✅ Competitive Advantages – Top GPT-4 performance, frequent upgrades, excellent docs, massive ecosystem, Enterprise SOC 2/SSO✅ Pricing Advantage – Pay-as-you-go highly cost-effective at small scale; best value low-volume useUse Case Fit – Ideal for custom AI requiring flexibility; less suitable for turnkey RAG without dev resources
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricingvs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% fastervs Botsonic/Chatbase – More file formats, source citations, no hidden costsvs LangChain – Production-ready in 2 min vs weeks of development
OpenAI models – GPT-4, GPT-4 Turbo, GPT-3.5 TurboMultiple providers – Claude 3, Gemini Pro 1.5, Llama 3.1Intelligent routing – Route by complexity for cost optimizationNo API keys required – Models included in subscription
✅ GPT-4 Family – GPT-4 (8k/32k), GPT-4 Turbo (128k), GPT-4o - top language understanding/generation✅ GPT-3.5 Family – GPT-3.5 Turbo (4k/16k) cost-effective with good performance✅ Frequent Upgrades – Regular releases with improved capabilities, larger context windows⚠️ OpenAI-Only – Cannot swap to Claude, Gemini; locked to OpenAI models✅ Fine-Tuning – GPT-3.5 fine-tuning for domain-specific customization with training data
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 seriesAnthropic – Claude 4.5 Opus/Sonnet (Enterprise)Auto-routing – Intelligent model selection for cost/performanceManaged – No API keys or fine-tuning required
✅ Website crawling – Auto-extract with depth control, sitemap support✅ Document upload – PDF, DOCX, TXT, CSV with 11M storage✅ Audio/video ingestion – Media transcription and extraction✅ Auto-retrain – Daily, weekly, monthly updates⚠️ Limitations – No cloud storage integration, 11M fills quickly
⚠️ NO Built-In RAG – LLM models only; build entire RAG pipeline yourself✅ Embeddings API – text-embedding-ada-002 and newer for vector embeddings/semantic searchDIY Architecture – Embed docs → external vector DB → retrieve → inject into promptAzure Assistants Preview – Beta File Search tool; minimal, preview-stage onlyFramework Integration – Works with LangChain/LlamaIndex (third-party, not OpenAI products)⚠️ Developer Responsibility – Chunking, indexing, retrieval optimization all require custom code
GPT-4 + RAG – Outperforms OpenAI in independent benchmarksAnti-hallucination – Responses grounded in your content onlyAutomatic citations – Clickable source links in every responseSub-second latency – Optimized vector search and cachingScale to 300M words – No performance degradation at scale
E-commerce support – 24/7 product queries, order tracking on Shopify/WooCommerceLead generation – Forms, qualification scoring, CRM syncMulti-channel deployment – WhatsApp, Messenger, Instagram with unified inbox⚠️ NOT suitable – Regulated industries, voice/IVR use cases
✅ Custom AI Applications – Bespoke solutions requiring maximum flexibility beyond pre-packaged platforms✅ Code Generation – GitHub Copilot-style tools, IDE integrations, automated review✅ Creative Writing – Content generation, marketing copy, storytelling at scale✅ Data Analysis – Natural language queries over structured data, report generationCustomer Service – Custom chatbots integrated with business systems and knowledge bases⚠️ NOT IDEAL FOR – Non-technical teams wanting turnkey RAG chatbot without coding
Customer support – 24/7 AI handling common queries with citationsInternal knowledge – HR policies, onboarding, technical docsSales enablement – Product info, lead qualification, educationDocumentation – Help centers, FAQs with auto-crawlingE-commerce – Product recommendations, order assistance
✅ GDPR/CCPA compliance – European and California data protection✅ Data encryption – In transit, at rest, SSL/TLS⚠️ NO SOC 2/HIPAA/ISO 27001 – Not for enterprise or healthcare⚠️ NO PCI DSS/FedRAMP – Not for payments or government
✅ API Data Privacy – Not used for training; 30-day retention for abuse checks only✅ ChatGPT Enterprise – SOC 2 Type II, SSO, stronger privacy, enterprise-grade security✅ Encryption – TLS in transit, at rest encryption with enterprise standards✅ GDPR/HIPAA – DPA for GDPR; BAA for HIPAA; regional data residency available✅ Zero-Retention Option – Enterprise/API customers can opt for no data retention⚠️ Developer Responsibility – User auth, input validation, logging entirely on you
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance256-bit AES encryption – Data at rest; SSL/TLS in transitSSO + 2FA + RBAC – Enterprise access controls with role-based permissionsData isolation – Never trains on customer dataDomain allowlisting – Restrict chatbot to approved domains
Free – 1 bot, 100 messages/month, 400K charactersStarter ($19.99/mo) – 3 bots, 2K messages, all models, white-labelProfessional ($99/mo) – 5 bots, 10K messages, API accessBusiness ($399/mo) – 20 bots, 40K messages, account manager✅ Best value – $19.99 vs $50-100 competitors
✅ Pay-As-You-Go – $0.0015/1K tokens GPT-3.5; ~$0.03-0.06/1K GPT-4 token pricing✅ No Platform Fees – Pure consumption pricing; no subscriptions, monthly minimumsRate Limits by Tier – Usage tiers auto-increase limits as spending grows⚠️ Cost at Scale – Bills spike without optimization; high-volume needs token managementExternal Costs – RAG incurs vector DB (Pinecone, Weaviate) and hosting costs✅ Best Value For – Low-volume use or teams with existing infrastructure
Standard: $99/mo – 10 chatbots, 60M words, 5K items/botPremium: $449/mo – 100 chatbots, 300M words, 20K items/botEnterprise: Custom – SSO, dedicated support, custom SLAs7-day free trial – Full Standard access, no chargesFlat-rate pricing – No per-query charges, no hidden costs
✅ 4.9/5 customer support – Exceptional G2 rating for tier✅ Email + live chat – All plans, business hours✅ Priority support – Professional/Business with faster responses⚠️ No 24/7 support – Limited hours, no SLA
✅ Excellent Documentation – Comprehensive guides, API reference, code samples at platform.openai.com✅ Official SDKs – Well-maintained Python, Node.js libraries with examples✅ Massive Community – Extensive tutorials, LangChain/LlamaIndex integrations, ecosystem resources⚠️ Limited Direct Support – Community forums for standard users; Enterprise gets premium supportOpenAI Cookbook – Practical examples and recipes for common use cases including RAG
Documentation hub – Docs, tutorials, API referencesSupport channels – Email, in-app chat, dedicated managers (Premium+)Open-source – Python SDK, Postman, GitHub examplesCommunity – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ No compliance certs – Missing SOC 2/HIPAA/ISO/PCI/FedRAMP⚠️ No cloud storage – Missing Google Drive/Dropbox/Notion⚠️ Storage limits – 11M characters fills quickly⚠️ Model variance – GPT-4 best, Claude/Gemini inconsistent⚠️ No voice/SMS/SDKs – Missing phone, text, developer libraries
⚠️ NO Built-In RAG – Entire retrieval infrastructure must be built by developers⚠️ Developer-Only – Requires coding expertise; no no-code interface for non-technical teams⚠️ Rate Limits – Usage tiers start restrictive (Tier 1: 500 RPM GPT-4)⚠️ Model Lock-In – Cannot use Claude, Gemini; tied to OpenAI ecosystem⚠️ NO Chat UI – ChatGPT web interface not embeddable or customizable for business⚠️ Cost at Scale – Token pricing can spike without optimization; needs cost management
Managed service – Less control over RAG pipeline vs build-your-ownModel selection – OpenAI + Anthropic only; no Cohere, AI21, open-sourceReal-time data – Requires re-indexing; not ideal for live inventory/pricesEnterprise features – Custom SSO only on Enterprise plan
AI agent transformation – Task-performing AI agents beyond chatbotsZapier AI Actions – Automate workflows mid-conversationIn-chat actions – Check orders, book appointments, send emails95 languages – Automatic language support
✅ Assistants API (v2) – Built-in conversation history, persistent threads, tool access management✅ Function Calling – Models invoke external functions/tools; describe structure, receive calls with arguments✅ Parallel Tool Execution – Access Code Interpreter, File Search, custom functions simultaneouslyResponses API (2024) – New primitive with web search, file search, computer use✅ Structured Outputs – strict: true guarantees arguments match JSON Schema for reliable parsing⚠️ Agent Limitations – Less control vs LangChain for complex workflows; simpler assistant paradigm
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasksMulti-Agent Systems – Specialized agents for support, sales, knowledgeMemory & Context – Persistent conversation history across sessionsTool Integration – Webhooks + 5,000 Zapier apps for automationContinuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
Platform type – Conversational AI with RAG, not pure RAG-as-a-Service✅ Data sources – Website, documents, audio/video, sitemap✅ LLM options – OpenAI, Claude 3, Gemini Pro, Llama 3.1✅ Integration ecosystem – 80+ native, no Zapier dependency⚠️ API-first – Weak: REST API, no SDKs, basic docs⚠️ Compliance – GDPR/CCPA only, NO SOC 2/HIPAA/ISO
⚠️ NOT RAG-AS-A-SERVICE – Provides LLM models/APIs, not managed RAG infrastructureDIY RAG Architecture – Embed docs → external vector DB → retrieve → inject into promptFile Search (Beta) – Azure preview includes minimal semantic search; not production RAG⚠️ No Managed Infrastructure – Unlike CustomGPT/Vectara, leaves chunking, indexing, retrieval to developersFramework vs Service – Compare to LLM APIs (Claude, Gemini), not managed RAG platformsExternal Costs – RAG needs vector DBs (Pinecone $70+/month), hosting, embeddings API
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructureAPI-first – REST API, Python SDK, OpenAI compatibility, MCP ServerNo-code option – 2-minute wizard deployment for non-developersHybrid positioning – Serves both dev teams (APIs) and business users (no-code)Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Additional Considerations
⚠️ Free plan limits – 100 messages/month for testing only⚠️ Complex flows – Limited multi-step logic capabilities⚠️ Training investment – Requires time for mastery✅ Managed services – Available for large enterprise teams✅ Strategic advantage – Multi-LLM flexibility vs locked competitors
✅ Maximum Freedom – Best for bespoke AI solutions beyond RAG (code gen, creative writing)✅ Regular Upgrades – Frequent model releases with bigger context windows keep tech current⚠️ Coding Required – Near-infinite customization comes with setup complexity; developer-friendly onlyCost Management – Token pricing cost-effective at small scale; maintaining RAG adds ongoing effort
Time-to-value – 2-minute deployment vs weeks with DIYAlways current – Auto-updates to latest GPT modelsProven scale – 6,000+ organizations, millions of queriesMulti-LLM – OpenAI + Claude reduces vendor lock-in
Customization & Flexibility ( Behavior & Knowledge)
✅ Visual flow builder – Drag-and-drop conversation design✅ Tone and personality – Configurable via system prompts✅ Multi-language – 95+ languages with automatic translation✅ Knowledge control – Uploaded info, ChatGPT knowledge, live internet✅ Lead qualification – Score and route based on responses
✅ Fine-Tuning Available – GPT-3.5 fine-tuning for style; knowledge injection via RAG code⚠️ Content Freshness – Re-embed, re-fine-tune, or pass context each call; developer overheadTool Calling Power – Powerful moderation/tools but requires thoughtful design; no unified UIMaximum Flexibility – Extremely flexible for general AI; lacks built-in document management
Live content updates – Add/remove content with automatic re-indexingSystem prompts – Shape agent behavior and voice through instructionsMulti-agent support – Different bots for different teamsSmart defaults – No ML expertise required for custom behavior
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