Data Ingestion & Knowledge Sources
File Support – PDF, Word, text, JSON, YAML, CSV; full website crawlingCloud Integrations – Native Google Drive, Notion, Confluence, Guru (⚠️ no Dropbox)Chat2KB (Growth/Enterprise) – Auto-extracts Q&A from conversations with conflict resolutionReal-time Updates – Starter 50 docs → Growth 1K → Enterprise unlimited⚠️ YouTube transcripts NOT supported – LLMs "not great at video interpretation"
Supported formats – PDFs and website crawling only (max 2,000 pages)Plan limits – Team: 10 files/3 sites, Business: 30 files/10 sites⚠️ NO DOCX, TXT, CSV, Excel – No audio, video, code files (vs 1,400+ formats)
⚠️ NO cloud storage sync – No Google Drive, Dropbox, OneDrive, Notion, Confluence
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archivesWebsite crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public contentMultimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-inCloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-syncKnowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectorsMassive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
20+ Native Helpdesk Integrations – Zendesk, Intercom, Salesforce, Front, Gorgias, HubSpot (⚠️ no Zapier)Omnichannel – Slack, Discord, Teams; WhatsApp/Messenger via Zendesk/Intercom (⚠️ not Telegram)Website Options – Fini Widget, Search Bar, Standalone; Chrome Extension for agents
Messaging platforms – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS, email200+ marketplace integrations – Zapier (5,000+ apps), HubSpot, Salesforce, Zendesk, IntercomE-commerce platforms – Shopify, WooCommerce, BigCommerce native plugins✅ Custom integrations – Webhooks with JSON payloads, 10s response timeout
Website embedding – Lightweight JS widget or iframe with customizable positioningCMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce toolsMCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, WindsurfOpenAI SDK compatible – Drop-in replacement for OpenAI API endpointsLiveChat + Slack – Native chat widgets with human handoff capabilities
Sophie AI Agent – 5-layer execution: Safety, LLM Supervisor, Skills, Feedback, Traceability100+ Languages – Locale-based routing with real-time translationHuman Handoff – Context-preserving escalation via keywords, sentiment, confidence thresholds✅ 80% Ticket Resolution – End-to-end without human intervention claim
N/A
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI✅ Source citations – Every response includes clickable links to original documents✅ 93% resolution rate – Handles queries autonomously, reducing human workload✅ 92 languages – Native multilingual support without per-language config✅ Lead capture – Built-in email collection, custom forms, real-time notifications✅ Human handoff – Escalation with full conversation context preserved
GUI Widget Editor – Logo, colors, title, messages, FAQs (⚠️ CSS not documented)White-Labeling – Custom domain (CNAME), full logo replacement, agent identity renaming100+ Tone Options – Friendly, Professional, TaxAssistant, Finance advisor, Casual, politeDynamic Routing – User context (VIP, first-time, veteran) for metadata-driven personalization
N/A
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost2-minute setup – No-code wizard with drag-and-drop interfacePersona customization – Control AI personality, tone, response style via pre-promptsVisual theme editor – Real-time preview of branding changesDomain allowlisting – Restrict embedding to approved sites only
Starter (Free) – GPT-4o mini onlyGrowth – GPT-4o mini + ClaudeEnterprise – GPT-4o + Multi-layer automatic routing per query partRAGless Architecture – Query-writing AI; "no embeddings, no hallucinations"⚠️ No Runtime Switching – Plan-based selection only
⚠️ NO model selection – Proprietary AI engine only
⚠️ NO GPT-4, Claude, Gemini – Cannot choose LLM providers
⚠️ NO BYOLLM – No custom models or fine-tuning
⚠️ Opaque processing – Architecture and training data not documented (3/10 flexibility)
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o availableClaude 4.5 – Anthropic's Opus available for EnterpriseAuto model routing – Balances cost/performance automaticallyZero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Base URL – https://api-prod.usefini.com (v2, Bearer Token auth)Core Endpoints – /v2/bots/ask-question, /v2/bots/links/*, feedback, chat history⚠️ NO Official SDKs – Only Python and Node.js examples
Documentation Quality – 3/5 completeness, 2/5 error handling, 1/5 rate limitsParamount – Open-source tool (github.com/ask-fini/paramount) for accuracy measurement
Agent Chat API v3.5 – REST and WebSocket with OAuth 2.1 PKCEMobile SDKs – iOS (Swift, iOS 15.6+), Android (Kotlin via Gradle)✅ Strong documentation – Postman collections, tutorials, Discord community
⚠️ NO Python SDK – JavaScript/mobile only, limits backend integration
REST API – Full-featured for agents, projects, data ingestion, chat queriesPython SDK – Open-source customgpt-client with full API coveragePostman collections – Pre-built requests for rapid prototypingWebhooks – Real-time event notifications for conversations and leadsOpenAI compatible – Use existing OpenAI SDK code with minimal changes
✅ 97-98% Accuracy Claim – Column Tax (94%, 98% resolved), Qogita (90%, 121% SLA)
6 Hallucination Prevention – RAGless, LLM filtering, confidence gating, guardrails, skill modulesAccuracy Tools – Sophia AI Evaluator (Growth/Enterprise), Paramount, CXACT Benchmarking✅ 80% Ticket Resolution – End-to-end without human intervention
Real-time delivery – Sub-second message delivery, praised for reliabilityScalability – 37,000+ businesses, enterprise customers (Adobe, PayPal, IKEA)⚠️ NO accuracy benchmarks – No published AI retrieval metrics
⚠️ Operational focus – Metrics for queue times, agent response, not AI accuracy
Sub-second responses – Optimized RAG with vector search and multi-layer cachingBenchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants APIAnti-hallucination tech – Responses grounded only in your provided contentOpenGraph citations – Rich visual cards with titles, descriptions, images99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Customization & Flexibility ( Behavior & Knowledge)
Guidelines System – Tone, phrases, forbidden terms, formatting, response lengthBot Management – Starter 2 bots → Growth/Enterprise unlimitedReal-time Learning – Chat2KB auto-learning (MECE), Flows for specialized workflowsDynamic Personalization – User context from backend, segment-based routing
N/A
Live content updates – Add/remove content with automatic re-indexingSystem prompts – Shape agent behavior and voice through instructionsMulti-agent support – Different bots for different teamsSmart defaults – No ML expertise required for custom behavior
⚠️ Pricing NOT Publicly Disclosed – Requires sales contact
Starter (Free) – GPT-4o mini, ~50 questions/month, ~50 docs, 2 botsGrowth (est. $999/mo) – GPT-4o mini/Claude, 1K docs, unlimited users, SOC 2, RBAC, Chat2KBEnterprise (Custom) – GPT-4o, Multi-layer models, unlimited docs, AI Actions, white-glove onboarding✅ Zero-Pay Guarantee – Only pay if >80% accuracy met
Starter – $20/agent/month, 60-day history, 1 userTeam – $41/agent/month, unlimited history, 10 files/3 sitesBusiness – $59/agent/month, staffing predictions, 30 files/10 sitesEnterprise – Custom pricing, min 5 seats, SSO/SAML, white-label, HIPAA⚠️ Cost escalation – 10 agents + ChatBot = $642/month ($7,704/year)
Standard: $99/mo – 60M words, 10 botsPremium: $449/mo – 300M words, 100 botsAuto-scaling – Managed cloud scales with demandFlat rates – No per-query charges
✅ Certifications – SOC 2 Type II (zero findings), ISO 27001, ISO 42001, GDPR
⚠️ HIPAA Conflicting – Marketing claims vs. case study "next up" (verify)
⚠️ PCI DSS – Claimed but not on official security section (verify)
PII Shield – Auto-masks SSN, passport, license, taxpayer ID, credit cardsEncryption – AES-256 at rest, TLS 1.3 in transit; "no training" policyAccess Controls – RBAC (Growth/Enterprise), SSO, audit logging, EU/US data residency
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star
Encryption – TLS transit, AES-256 at restData residency – EU (Poland) compliance with account isolation⚠️ SSO/SAML Enterprise only – Significant gap for mid-market identity management
SOC 2 Type II + GDPR – Third-party audited complianceEncryption – 256-bit AES at rest, SSL/TLS in transitAccess controls – RBAC, 2FA, SSO, domain allowlistingData isolation – Never trains on your data
Observability & Monitoring
Fini 2.0 (Jan 2025) – AI resolution, quality, confidence, CSAT, agent productivity, drop-off analysisChat History (Feb 2025) – Centralized view with filtering; CSV/JSON export for Looker/TableauAI Categorization – Auto-tags by topic (returns, login, pricing, shipping)Knowledge Gap Analysis – Identifies unanswerable questions with improvement suggestions
Real-time monitoring – Agent status, queue depth, visitor activity dashboardsChat metrics – Volume, missed chats, response times, agent performance, CSATStaffing predictions – AI scheduling optimization (Business+ plans)⚠️ NO AI metrics – No retrieval accuracy, semantic search, hallucination monitoring
Real-time dashboard – Query volumes, token usage, response timesCustomer Intelligence – User behavior patterns, popular queries, knowledge gapsConversation analytics – Full transcripts, resolution rates, common questionsExport capabilities – API export to BI tools and data warehouses
Founding Team – Ex-Uber engineers; CEO led 4M+ interactions/month at UberBacked By – Y Combinator S22 ($125K), Matrix Partners, angels from Uber/Intercom/SoftbankCustomers – HackerRank, Qogita, Column Tax, Bitdefender, Duolingo, Meesho, TrainingPeaksImplementation – 60-day program; Enterprise gets dedicated AI engineers, 24/7 Slack
✅ 24/7 support – Live chat and email, consistently praised (4.5/5 G2, 4.6/5 Capterra)
Developer docs – Extensive at developers.livechat.com with Postman, tutorialsEnterprise SLA – Guaranteed response times on custom contractsCommon criticisms – Rising prices, per-agent scaling costs, fragmented ChatBot product
Comprehensive docs – Tutorials, cookbooks, API referencesEmail + in-app support – Under 24hr response timePremium support – Dedicated account managers for Premium/EnterpriseOpen-source SDK – Python SDK, Postman, GitHub examples5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations
RAGless Positioning – Criticizes RAG as "search engines" claiming "will become obsolete"Action-Taking Focus – Actions vs. information ("Done! Refund processed" vs. "Find details here")Target Customer – Enterprise B2C high-volume (fintech, e-commerce, healthcare)vs. Intercom Fin – Claims 95%+ accuracy vs. ~80%; platform agnostic⚠️ Less Suitable For – General Q&A, content generation, standalone chatbots
⚠️ Platform classification – Human-agent live chat with AI, NOT RAG-as-a-Service
✅ Primary strength – Customer support workflows with 200+ integrations, seven certifications
⚠️ Knowledge gap – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code files
⚠️ NO RAG infrastructure – No vector DB, embeddings, chunking, similarity thresholds
Time-to-value – 2-minute deployment vs weeks with DIYAlways current – Auto-updates to latest GPT modelsProven scale – 6,000+ organizations, millions of queriesMulti-LLM – OpenAI + Claude reduces vendor lock-in
No- Code Interface & Usability
✅ Time to Go Live – "2 minutes" setup, <1 week full integration, 1-2 weeks Enterprise
No-Code Deployment – Widget (JS snippet), Search Bar, Standalone, native helpdesk one-click, Chrome ExtensionAdmin Dashboard – Agent creation, Knowledge Hub (Notion/Confluence/Drive), Prompt Configurator (escalation, guardrails)Pre-Built Templates – E-commerce, fintech, SaaS onboarding workflows
N/A
2-minute deployment – Fastest time-to-value in the industryWizard interface – Step-by-step with visual previewsDrag-and-drop – Upload files, paste URLs, connect cloud storageIn-browser testing – Test before deploying to productionZero learning curve – Productive on day one
Market Position – Agentic AI for customer support; Sophie's 5-layer + RAGless claiming 97-98% accuracyKey Competitors – Intercom Fin, Zendesk Answer Bot, Ada, Ultimate.ai, traditional RAG chatbots✅ Competitive Advantages – 97-98% accuracy vs. ~80%, 20+ native integrations, RAGless, 100+ languages, Zero-Pay Guarantee
Best Value For – Enterprises prioritizing accuracy, action-taking AI, regulated industries (fintech, healthcare)
N/A
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricingvs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% fastervs Botsonic/Chatbase – More file formats, source citations, no hidden costsvs LangChain – Production-ready in 2 min vs weeks of development
Starter (Free) – GPT-4o mini only (~50 questions/month)Growth – GPT-4o mini + Claude, 1K docs, unlimited usersEnterprise – GPT-4o + Multi-layer automatic routing per query part✅ Target Accuracy – 97-98% claim with human-in-the-loop customization
⚠️ No Manual Switching – Plan-based model selection only
Proprietary engine – Internal NLP, doesn't rely on OpenAI/Bard/Bing⚠️ NO LLM selection – Cannot choose GPT-4, Claude, Gemini
⚠️ Opaque architecture – Model training data, capabilities not documented
⚠️ NO BYOLLM – No model routing, fine-tuning, custom models (3/10 flexibility)
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 seriesAnthropic – Claude 4.5 Opus/Sonnet (Enterprise)Auto-routing – Intelligent model selection for cost/performanceManaged – No API keys or fine-tuning required
RAGless Architecture – Query-writing AI; "no embeddings, no hallucinations" with precise attribution6-Mechanism Prevention – LLM filtering, confidence gating, guardrails, deterministic skill modulesReal-time Knowledge – Content used immediately after ingestion without retrainingChat2KB (Growth/Enterprise) – Auto-extracts Q&A with MECE classification, conflict resolution✅ Customer Results – Column Tax (94%, 98% resolved), Qogita (90%, 121% SLA)
⚠️ NOT RAG platform – No vector DB, embedding controls, retrieval pipeline
⚠️ Limited sources – PDFs and websites only (max 2,000 pages, 10-30 files)
⚠️ Human-agent focus – Agent workflows, not autonomous retrieval (2/10 RAG rating)
GPT-4 + RAG – Outperforms OpenAI in independent benchmarksAnti-hallucination – Responses grounded in your content onlyAutomatic citations – Clickable source links in every responseSub-second latency – Optimized vector search and cachingScale to 300M words – No performance degradation at scale
✅ Enterprise B2C Support – High-volume fintech, e-commerce, healthcare (80% resolution, 97-98% accuracy)
✅ Action-Taking AI – Autonomous refunds, updates, CRM sync (Salesforce, Stripe, Shopify)
✅ Helpdesk Integration – 20+ native platforms (Zendesk, Intercom, Salesforce, Front) without Zapier
✅ PII-Sensitive Industries – Auto-masking SSN, passport, license, credit cards with PII Shield
⚠️ NOT Suitable For – General Q&A, content generation, no existing helpdesk
✅ Customer support – Live chat for 37,000+ businesses with AI agent augmentation
✅ E-commerce – Shopify/WooCommerce/BigCommerce native integrations
✅ Multi-channel – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS
⚠️ NOT suitable for – Autonomous knowledge retrieval, programmatic document search
Customer support – 24/7 AI handling common queries with citationsInternal knowledge – HR policies, onboarding, technical docsSales enablement – Product info, lead qualification, educationDocumentation – Help centers, FAQs with auto-crawlingE-commerce – Product recommendations, order assistance
✅ SOC 2 Type II – Zero audit findings per Sprinto
✅ ISO 27001 & 42001 – Information security + AI governance
✅ GDPR Compliant – Full data subject rights, EU data residency
⚠️ HIPAA Conflicting – Marketing claims vs. case study "next up" (verify)
⚠️ PCI DSS – Claimed but not on official security page (verify)
"No Training on Data" – OpenAI DPA; PII Shield; AES-256, TLS 1.3
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star
✅ Data privacy – Customer data never used for training, zero-retention policies
Encryption – TLS transit, AES-256 at rest, regional data residency⚠️ HIPAA/SSO Enterprise only – Min 5 seats ($6,000/year minimum)
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance256-bit AES encryption – Data at rest; SSL/TLS in transitSSO + 2FA + RBAC – Enterprise access controls with role-based permissionsData isolation – Never trains on customer dataDomain allowlisting – Restrict chatbot to approved domains
⚠️ Pricing NOT Publicly Disclosed – Requires sales contact
Starter (Free) – GPT-4o mini, ~50 questions/month, ~50 docs, 2 botsGrowth (est. $999/mo) – GPT-4o mini/Claude, 1K docs, unlimited users, SOC 2, RBAC, Chat2KBEnterprise (Custom) – GPT-4o, Multi-layer models, unlimited docs, AI Actions, white-glove onboarding✅ Zero-Pay Guarantee – Only pay if >80% accuracy met (unique risk mitigation)
Starter – $20/agent/month, 60-day history, 1 userTeam – $41/agent/month, unlimited history, 400 users, AI featuresBusiness – $59/agent/month, staffing predictions, full AI featuresEnterprise – Custom pricing (min 5 seats), SSO/SAML, white-label, HIPAA⚠️ Cost escalation – Per-agent model criticized for scaling vs project pricing
Standard: $99/mo – 10 chatbots, 60M words, 5K items/botPremium: $449/mo – 100 chatbots, 300M words, 20K items/botEnterprise: Custom – SSO, dedicated support, custom SLAs7-day free trial – Full Standard access, no chargesFlat-rate pricing – No per-query charges, no hidden costs
Founding Team – Ex-Uber engineers; CEO led 4M+ interactions/month; Y Combinator S22, Matrix PartnersCustomers – HackerRank, Qogita, Column Tax, Bitdefender, Duolingo, Meesho60-Day Implementation – Discovery → Deployment → Optimization → Production with dedicated managersEnterprise Support – Dedicated AI engineers, CSMs, 24/7 Slack channels⚠️ Documentation Quality – 3/5 completeness, 2/5 error handling, 1/5 rate limits; NO SDKs
✅ 24/7 support – Live chat/email, consistently praised (4.5/5 G2, 4.6/5 Capterra)
Developer docs – Extensive at developers.livechat.com with Postman, tutorialsEnterprise SLA – Guaranteed response times, uptime commitmentsSDK support – JavaScript, iOS (Swift), Android (Kotlin), Customer SDK
Documentation hub – Docs, tutorials, API referencesSupport channels – Email, in-app chat, dedicated managers (Premium+)Open-source – Python SDK, Postman, GitHub examplesCommunity – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ Pricing Opacity – No public pricing creates evaluation friction
⚠️ HIPAA & PCI DSS Unverified – Conflicting claims require verification
⚠️ Documentation Limitations – Basic API docs (3/5, 2/5, 1/5), no SDKs
⚠️ Small Team (14 employees) – Limited capacity vs. enterprise competitors
⚠️ Platform Lock-In – Requires existing helpdesk (Zendesk/Intercom/Salesforce)
✅ Best For – Enterprise B2C high-volume prioritizing 97-98% accuracy, 60-day commitment
⚠️ NOT RAG platform – Human-agent live chat, not autonomous retrieval (2/10 RAG)
⚠️ Limited formats – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code
⚠️ NO LLM flexibility – Proprietary engine only, no GPT-4/Claude/Gemini
⚠️ Fragmented product – ChatBot requires separate $52/month purchase
⚠️ Cost scaling – Per-agent pricing criticized, 10 agents = $642/month
Managed service – Less control over RAG pipeline vs build-your-ownModel selection – OpenAI + Anthropic only; no Cohere, AI21, open-sourceReal-time data – Requires re-indexing; not ideal for live inventory/pricesEnterprise features – Custom SSO only on Enterprise plan
Sophie AI Agent – Fully autonomous resolving 80% of tickets end-to-end without human intervention5-Layer Execution – Safety Guardrails (40+ filters, PII), LLM Supervisor, Skills, Feedback, TraceabilityMulti-Layer Architecture (Enterprise) – Automatic routing to best LLM per query part; specialized agentsAction-Taking – Autonomous refunds, updates, CRM sync (Salesforce, Stripe, Shopify)✅ 100+ Languages – Automatic translation with locale-based routing
AI Reply Suggestions – Context-based response recommendations from knowledge sourcesText Enhancement – Grammar correction and tone polishing before sendingAI Insights – Analyzes 1,000+ queries in 30s for trends⚠️ NO anti-hallucination – No citation attribution or source tracing
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasksMulti-Agent Systems – Specialized agents for support, sales, knowledgeMemory & Context – Persistent conversation history across sessionsTool Integration – Webhooks + 5,000 Zapier apps for automationContinuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
Platform Type – AGENTIC AI CUSTOMER SUPPORT with RAGless architecture, NOT traditional RAG-as-a-ServiceArchitectural Approach – Query-writing AI; "no embeddings, no hallucinations" with deterministic resultsSophie's 5-Layer Framework – 97-98% accuracy vs. ~80% competitors; Zero-Pay Guarantee⚠️ Developer Experience – Basic REST API (v2), NO SDKs, docs (3/5, 2/5, 1/5)
No-Code Capabilities – "2 minutes" setup, 20+ native helpdesk integrations, "Day 1 Ready-to-Use"⚠️ NOT A RAG PLATFORM – Explicitly positions AGAINST traditional RAG; fundamentally different
⚠️ NOT Suitable For – General Q&A, content generation, no helpdesk, programmatic RAG API needs
N/A
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructureAPI-first – REST API, Python SDK, OpenAI compatibility, MCP ServerNo-code option – 2-minute wizard deployment for non-developersHybrid positioning – Serves both dev teams (APIs) and business users (no-code)Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
200+ Integration Ecosystem ( Core Differentiator) N/A
✅ Mature marketplace – 200+ pre-built integrations after 20+ years development
✅ Enterprise CRM depth – Deep Salesforce, HubSpot, Zendesk, Intercom integrations
✅ E-commerce validated – Official Shopify/WooCommerce/BigCommerce plugins
✅ Webhook flexibility – JSON payloads, 10s timeouts for custom workflows (8/10 differentiator)
N/A
Agent Chat A P I v3.5 ( Differentiator) N/A
Dual transport – REST API and WebSocket (RTM) for real-time communicationOfficial SDKs – JavaScript/Node.js, iOS (Swift), Android (Kotlin), Customer SDKOAuth 2.1 PKCE – Modern auth plus Personal Access Tokens⚠️ Rate limits – 180 requests/min may constrain high-volume apps
⚠️ Chat ops focus – No RAG APIs for semantic search or embedding management
N/A
Chat Bot Automation ( Separate Product) N/A
Visual builder – Drag-and-drop no-code chatbot with NLPProprietary engine – Internal NLP, doesn't use OpenAI/Bard/Bing⚠️ Additional cost – $52/month on top of LiveChat subscription
⚠️ NO LLM selection – Proprietary only, no GPT-4/Claude/Gemini access
N/A
Widget Customization & White- Labeling N/A
Live editor – Theme presets, custom hex colors, logo uploads, positioningWCAG 2.1 AA – Accessibility with screen readers, keyboard navigationMobile responsive – Device-specific settings and hiding options⚠️ White-label Enterprise only – Requires custom pricing, minimum 5 seats
N/A
R A G Implementation & Accuracy N/A
⚠️ NOT RAG-as-a-Service – No vector database, embeddings, retrieval pipeline
⚠️ NO chunking/embedding controls – Size, overlap, model selection not exposed
⚠️ NO hybrid search – No keyword + semantic combination
⚠️ NO anti-hallucination – No citations, source verification (2/10 RAG platform)
N/A
Full Compliance Portfolio ( Core Differentiator) N/A
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star
✅ FedRAMP unique – Rare federal authorization enables government contracts
✅ PCI DSS masking – Built-in payment card protection for financial services
✅ HIPAA BAA – Business Associate Agreement for healthcare compliance (9/10 differentiator)
N/A
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