What are the main differences between Kommunicate and Progress Agentic RAG?

Kommunicate excels in Exceptional human handoff sophistication: Round-robin, channel-based, geo, language routing with reassignment rules and programmatic KM_ASSIGN_TO - superior to typical RAG platforms and Multi-LLM flexibility without vendor lock-in: GPT-4o, Claude 3.5, Gemini 1.5 Flash, Kompose native model with manual dashboard selection, scoring 85/100 in user ratings with N/A% accuracy. Progress Agentic RAG leads in Proprietary REMi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors and Open-source NucliaDB transparency (710+ GitHub stars) with managed infrastructure removes operational burden while maintaining technical visibility with 82/100 overall rating and N/A% accuracy. Key technical difference: Kommunicate focuses on Multi-LLM flexibility: GPT-4o, GPT-4o Mini, Claude 3.5 Sonnet, Claude 3 Sonnet, Gemini 1.5 Flash, Kompose (native model) while Progress Agentic RAG emphasizes REMi evaluation model v2 (Llama 3.2-3B) for continuous quality scoring: answer relevance, context relevance, groundedness, correctness (0-5 scale). Pricing differs by $660/month.

Which is better for enterprises: Kommunicate or Progress Agentic RAG?

Kommunicate offers SOC 2 compliance for enterprise security. HIPAA compliance is available in Kommunicate. For scalability, both offer cloud-based deployment options. Kommunicate leads with 85/100 enterprise readiness score.

How much does Kommunicate cost vs Progress Agentic RAG?

Kommunicate starts at $40/monthly (paid model), while Progress Agentic RAG begins at $700/monthly (paid model). Both require paid plans. This represents a significant price difference of $660/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Progress Agentic RAG to Kommunicate?

Migration from Progress Agentic RAG to Kommunicate typically requires API-based data export/import, which Kommunicate provides. Kommunicate provides comprehensive API access fair documentation for the migration process. Estimated migration time: 1-2 weeks for full deployment. Contact Kommunicate support for migration assistance and best practices.

What integrations do Kommunicate and Progress Agentic RAG support?

Kommunicate integrates with WhatsApp: WhatsApp Cloud API integration with full messaging automation, Telegram: Native support with complete bot deployment capabilities, Facebook Messenger: AI-powered automation for Meta messaging, Instagram DMs: Direct message automation for Instagram business accounts, Line: SDK integration for Line messaging platform (13 integrations total). Progress Agentic RAG supports Python SDK: pip install nuclia (Python 3.8+, ~21K weekly downloads), JavaScript/TypeScript SDK: @nuclia/core (React, Next.js, Angular, Vue.js, Svelte), CMS plugins: WordPress, Strapi, Workflow: Pipedream official app, Zapier API-compatible, Chrome extension for web page indexing (7 integrations available). Both offer REST APIs for custom integrations. Kommunicate offers 86% more integrations.

What are the main differences between Kommunicate and Progress Agentic RAG?

Kommunicate offers strong capabilities, scoring 0/100 in user ratings. Progress Agentic RAG provides unique strengths with 0/100 overall rating. Key technical difference: Kommunicate focuses on advanced features while Progress Agentic RAG emphasizes specialized capabilities.

Which is better for enterprises: Kommunicate or Progress Agentic RAG?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Progress Agentic RAG leads with strong/100 enterprise readiness score.

How much does Kommunicate cost vs Progress Agentic RAG?

Kommunicate starts at custom pricing/month (subscription model), while Progress Agentic RAG begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Kommunicate to Progress Agentic RAG?

Migration from Kommunicate to Progress Agentic RAG typically requires manual data transfer since API access may be limited. Progress Agentic RAG offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Progress Agentic RAG support for migration assistance and best practices.

What integrations do Kommunicate and Progress Agentic RAG support?

Kommunicate integrates with (multiple platforms). Progress Agentic RAG supports (various tools). API availability varies by plan. Integration coverage is comparable.

Kommunicate vs Progress Agentic RAG

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Progress Agentic RAG More about Kommunicate Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Kommunicate and Progress Agentic RAG across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Kommunicate and Progress Agentic RAG, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Kommunicate if: you value exceptional human handoff sophistication: round-robin, channel-based, geo, language routing with reassignment rules and programmatic km_assign_to - superior to typical rag platforms
Choose Progress Agentic RAG if: you value proprietary remi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors

About Kommunicate

Kommunicate is customer support automation with live chat and ai chatbots. Customer service automation platform with RAG-like capabilities through no-code Kompose bot builder. Founded 2020, selected for Google's AI First Accelerator 2024. Serves 15,000+ customers (BlueStacks 4.3M+ messages, Epic Sports 60% containment). Multi-LLM support: GPT-4o, Claude 3.5, Gemini 1.5 Flash. Exceptional human handoff with round-robin/geo/language routing. SOC 2 + ISO 27001 + HIPAA + GDPR certified. Critical gaps: NO cloud storage integrations (Google Drive/Dropbox/Notion), NO Python SDK, NO programmatic knowledge base API, NO Microsoft Teams. Conversation-based pricing: $40/month (250 conversations). Conversational AI layer with RAG features vs RAG-first platform. Founded in 2020, headquartered in Wilmington, Delaware, USA / India operations, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

85/100

Starting Price

$40/mo

About Progress Agentic RAG

Progress Agentic RAG Landing Page Screenshot

Progress Agentic RAG is enterprise application development and deployment platform. Enterprise RAG-as-a-Service platform launched Sept 2025 following Progress Software's acquisition of Barcelona-based Nuclia. Combines SOC2/ISO 27001 security with proprietary REMi evaluation model for continuous answer quality monitoring. Built on open-source NucliaDB (710+ GitHub stars) with Python/JavaScript SDKs. Starting at $700/month. Founded in 2019 (Nuclia), acquired 2025, headquartered in Barcelona, Spain (Nuclia) / Bedford, MA, USA (Progress), the platform has established itself as a reliable solution in the RAG space.

Overall Rating

82/100

Starting Price

$700/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, Kommunicate starts at a lower price point. The platforms also differ in their primary focus: Customer Support versus Enterprise Software. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Kommunicate	Progress Agentic RAG	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Document Formats – PDF, DOCX, TXT, CSV, XLS, XLSX with 10MB limit per file Website Crawling – Built-in scraper up to 250 pages with auto-sync on updates CRM Integration – Zendesk Guide and Salesforce Knowledge bi-directional sync ⚠️ NO Cloud Storage/OCR – Missing Drive, Dropbox, Notion; no scanned PDF processing	60+ Document Formats – PDF, Word, Excel, PPT, email with auto parsing Multimedia Processing – Auto speech-to-text, video transcripts, OCR for scans Cloud Connectors – SharePoint, Confluence, OneDrive, Google Drive, S3 Fast Deployment – 2-hour initial ingestion, 48-hour full deployment ⚠️ Missing – No Dropbox, Notion, or YouTube transcript integration	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Messaging Platforms – WhatsApp, Telegram, Facebook Messenger, Instagram DMs, Line Zapier + Webhooks – 7,000+ app connections with Base64 auth JSON payloads Website Plugins – WordPress, Shopify, Squarespace, Wix, Webflow ⚠️ NO Microsoft Teams – Critical B2B enterprise messaging gap	Python SDK – 21K weekly downloads, Python 3.8+ support JavaScript/TypeScript SDK – React, Next.js, Angular, Vue, Svelte support Progress Ecosystem – OpenEdge database, Sitefinity CMS integration ⚠️ No Messaging Channels – No native Slack, WhatsApp, Teams integrations	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Agent Features
Kompose Bot Builder – No-code drag-and-drop with pre-built templates Website Scraper + Languages – Auto-scrape 250 pages <1 min; 100+ language translation Human Handoff – Round-robin, geo, language, channel routing with reassignment	Retrieval Agents – Autonomously select optimal retrieval strategies per query Pre-Built Agents (Beta) – Labeler, summarization, graph extraction, Q&A, safety Web Components – <nuclia-search-bar> and <nuclia-chat> for embedding ⚠️ No Proactive Alerts – Monitoring exists but alerting undocumented	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Customization & Branding
Full CSS Control – Kommunicate.customizeWidgetCss() for deep styling vs visual editors Custom Instructions + Flow – Tone/length/constraints config; drag-drop Kompose builder Routing Customization – Round-robin, channel, geo, language rules with automation	Prompt Lab – Test LLMs side-by-side using actual customer data 30+ RAG Parameters – Custom chunking, context size, hybrid search weighting Widget Customization – Visual editor for filters, metadata, thumbnails, answer modes RBAC – Account and Knowledge Box level permissions with SSO	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
OpenAI + Anthropic – GPT-4o, GPT-4o Mini, Claude 3.5/3 Sonnet Google + Third-Party – Gemini 1.5 Flash, Dialogflow, Watson, Lex ⚠️ NO Auto-Routing – Cannot switch models based on query complexity	7 Providers – Anthropic, OpenAI, Google, Meta Llama, Mistral, Cohere Nuclia Private GenAI – 100% data isolation for maximum security Model Switching – Change providers without architectural changes	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Mobile SDKs (6) – Web, Android, iOS, React Native, Flutter, Capacitor/Cordova REST API + Postman – Conversation management with testing collection ⚠️ NO Python/Node SDKs – Server-side requires direct REST; no KB API	Open-Source Foundation – NucliaDB 710+ stars, AGPLv3, Python/Rust Python SDK – 21K weekly downloads, full API coverage JavaScript/TypeScript SDK – React, Next.js, Angular, Vue, Svelte support REST API – Regional endpoints /ask, /find, /upload, /remi	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
BlueStacks Scale – 4.3M+ messages processed successfully Epic Sports + Training – 60% containment rate, <1 minute setup 15,000+ Customers – Wide deployment validation	✅ Benchmark Leader – Highest scores vs Vectara on Docmatix 1.4k dataset 100M Vectors – Fully ingested and optimized in ~20 minutes REMi v2 Speed – 30x faster inference, Llama 3.2-3B based Four-Index Hybrid – Document, Full Text, Vector/Chunk, Knowledge Graph	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Pricing & Scalability
Starter/Pro – $40/mo (250 conv), $200/mo (2K conv, API/Webhooks) Enterprise – Custom unlimited with data residency, dedicated support ✅ Accessible Entry – 30-day free trial; 17x cheaper than competitors	Fly – $700/mo: 10GB/15K resources, 750MB max file Growth – $1,750/mo: 50GB/80K resources, 1.5GB max, Prompt Lab Enterprise – Custom: Unlimited data, 11 KBs, hybrid/on-prem ✅ Competitive Entry – $700/mo undercuts enterprise alternatives	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
SOC 2 Type 2, ISO 27001 – Third-party audited security controls HIPAA, GDPR + RBAC – Healthcare/EU compliance; 4 roles with regional residency ⚠️ Encryption Details Undisclosed – Specific standards not public	✅ SOC2 Type 2 – Annually audited enterprise security ✅ ISO 27001 – Annually audited information security management ✅ GDPR Compliant – Built-in PII anonymization auto-detects personal data Encryption – AES-256 at rest, TLS in transit ⚠️ NO HIPAA – Healthcare PHI processing requires sales clarification	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
Conversation Metrics – New/total/open/resolved across channels with FRT tracking Bot Analytics – Intent, fallback, handoff categorization with triggered sentences AI Insights – Natural language queries across conversations ⚠️ NO Real-Time Alerting – Proactive notifications not documented	REMi Dashboard – Real-time metrics for relevance, groundedness, correctness (0-5) Rolling Averages – Performance graphs spanning 24h to 30 days Benchmark Validated – Tested vs Vectara on Docmatix 1.4k dataset ⚠️ No Proactive Alerts – Alerting not documented despite monitoring	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
Email + Live Chat – support@kommunicate.io with plan-based response times Documentation + Postman – docs.kommunicate.io and api-docs.kommunicate.io ⚠️ Documentation Gaps – Some pages marked "not updated" ⚠️ NO Public Community – No forum, Discord, or Reddit	Documentation – docs.rag.progress.cloud + legacy docs.nuclia.dev SDK Ecosystem – Python 21K weekly + JavaScript/TypeScript active usage Progress Support – 2,000+ employee parent company infrastructure AWS Marketplace – November 2025 for streamlined procurement	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
Kompose Builder – Drag-drop visual flow for non-technical users Rapid Setup + Templates – <1 minute training; lead, e-commerce, healthcare templates AI Insights Query – "Ask any question about conversations" analytics	Target Users – Non-technical teams: marketing, HR, legal, support Visual Dashboard – Create KB, upload docs, deploy widget in one session Point-and-Click Editor – Configure suggestions, filters, metadata visually Rapid Deployment – Minutes-to-production capability for business users	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Human Handoff Excellence ( Core Differentiator)
Round-Robin + Advanced Routing – Auto-distribution with channel/geo/language rules Programmatic Control – KM_ASSIGN_TO parameter for custom logic ✅ Superior to RAG Platforms – Enterprise-grade escalation vs basic handoff	N/A	N/A
100+ Language Translation ( Differentiator)
Train Once, Serve All – Single-language docs respond in 100+ languages Dynamic Switching + Routing – updateUserLanguage() API and language-based agent routing ✅ Rare Capability – Most RAG platforms require multilingual content	N/A	N/A
Full Mobile S D K Ecosystem ( Differentiator)
6 Official SDKs – Web, Android, iOS, React Native, Flutter, Capacitor/Cordova Native Integration + Validation – In-app chat with 4.3M+ messages (BlueStacks) ✅ Strongest Mobile Coverage – Superior to most RAG platforms	N/A	N/A
A I Insights Analytics ( Differentiator)
Natural Language Analytics – "Ask any question" across conversations without SQL Data Source Flexibility – Choose Zendesk tickets or conversation history ✅ Lower Barrier – Conversational analytics vs manual dashboard exploration	N/A	N/A
R A G-as-a- Service Assessment
Platform Type – Customer service automation with RAG, NOT pure RAG-as-a-Service Strengths + Market – Human handoff, mobile SDKs, multilingual; SMB focus ($40/mo) ⚠️ NOT Ideal For – Developers needing programmatic RAG APIs or cloud workflows	✅ TRUE RAG-AS-A-SERVICE – Core mission is RAG backend LLM Flexibility – 7 providers switchable without changes Open-Source – NucliaDB 710+ stars, AGPLv3	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
15,000+ Customers – BlueStacks, Epic Sports, GAP Chile, HDFC; Google AI First 2024 Pricing Advantage – 17-93x cheaper than enterprise competitors vs CustomGPT – Customer service automation vs RAG API focus	✅ Pricing Advantage – $700/mo entry undercuts competitors ✅ REMi Differentiator – Continuous quality monitoring ⚠️ Integration Gaps – No native Slack/WhatsApp/Teams	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
Core Chatbot Features
Multi-Model Support – GPT-4o, Claude 3.5, Gemini 1.5, Watson, Lex, Dialogflow Website Scraper + 100+ Languages – Auto-scrape 250 pages with multilingual translation Omnichannel – Build once, deploy across chat, email, messaging, voice	AI Search & Answers – Semantic search with source-linked trusted answers Multi-Turn Conversations – Context-aware dialogue maintains conversation history Multilingual Support – Nuclia multilingual embedding model handles multiple languages ⚠️ Missing – No lead capture or human handoff workflows	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
A I Models
OpenAI + Anthropic – GPT-4o, GPT-4o Mini, Claude 3.5/3 Sonnet Google + Kompose – Gemini 1.5 Flash, Kommunicate's native model ⚠️ No Auto-Routing – Manual model selection only	7 Providers – Anthropic, OpenAI, Google, Meta, Mistral, Cohere Nuclia Private GenAI – 100% data isolation for security	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
RAG Pipeline – HTML extraction → chunking → embeddings → LLM generation Document Processing + Sync – PDF/DOCX/CSV (10MB limit); auto-updates on changes ⚠️ Black Box – Chunking, embeddings, similarity thresholds not configurable	Agentic RAG Engine – Retrieval agents auto-select strategies Four-Index Hybrid – Document, Full Text, Vector, Knowledge Graph REMi v2 Quality – Continuous evaluation, 30x faster Multimodal – OCR, speech-to-text, 60+ formats	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
Customer Support – 24/7 automated responses with human escalation E-commerce + Mobile Apps – Product inquiries, order tracking, in-app chat support Multilingual Global – Train once in English, respond in 100+ languages ⚠️ NOT Ideal For – Programmatic RAG APIs, cloud workflows, Teams integration	Enterprise Knowledge – Deploy knowledge bases in minutes Healthcare & Pharma – Medical protocol search Developer RAG Backend – API-first for custom AI apps	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
SOC 2 Type 2 + ISO 27001 – Third-party audited security HIPAA/GDPR/CCPA + Residency – Healthcare/privacy compliance; regional options	✅ SOC2 Type 2, ISO 27001, GDPR Encryption – AES-256 at rest, TLS in transit ⚠️ NO HIPAA – Healthcare requires sales contact	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Starter/Pro – $40/mo (250 conv, 1 agent), $200/mo (2K conv, API) Enterprise + Trial – Custom unlimited; 30-day free trial (no card)	Fly – $700/mo: 10GB/15K resources Growth – $1,750/mo: 50GB/80K resources Enterprise – Custom: Unlimited, hybrid/on-prem	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
Email Support – support@kommunicate.io with tier-based response times Documentation + API Docs – docs.kommunicate.io and api-docs.kommunicate.io with Postman ⚠️ Documentation Concerns – Some pages marked "not updated"	Documentation – docs.rag.progress.cloud SDK Ecosystem – Python 21K weekly + JavaScript Progress Support – 2,000+ employee parent company	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
10MB File Limit – Constrains large PDF processing vs 50-100MB competitors Missing Integrations – NO Drive/Dropbox/Notion/Teams; NO Python/Node SDKs Single Model Per Bot – No dynamic model switching	⚠️ NO HIPAA – Healthcare PHI requires sales contact ⚠️ NO Messaging – No Slack, WhatsApp, Teams ⚠️ Acquisition Risk – June 2025 purchase, transitioning	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Additional Considerations
N/A	✅ REMi Quality – 30x faster v2, continuous evaluation addresses hallucination ✅ Open-Source Trust – NucliaDB 710+ stars enables security audits ⚠️ Recent Acquisition – June 2025 Progress purchase, platform transitioning	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
Customization & Flexibility ( Behavior & Knowledge)
N/A	30+ RAG Parameters – Fine-grained control over retrieval behavior Hybrid Weighting – Balance keyword vs semantic search relevance Agent Autonomy – Auto select optimal strategies per query Prompt Lab – Test configurations with actual data before production	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
R E Mi Evaluation Model ( Core Differentiator)
N/A	✅ Proprietary Investment – Addresses hallucination, absent from competitors REMi v2 – Llama 3.2-3B based, 30x faster inference Continuous Quality – Evaluates every interaction across 4 dimensions (0-5) ✅ Benchmark Leader – Highest scores vs Vectara on Docmatix 1.4k	N/A
Open- Source Nuclia D B Foundation
N/A	GitHub Presence – 710+ stars, AGPLv3 transparency into retrieval Technology Stack – Python and Rust for performance Four Index Types – Document, Full Text, Chunk/Vector, Knowledge Graph 100M Vector Performance – Full ingestion in ~20 minutes	N/A
Multi- Lingual Support
N/A	Nuclia Multilingual Embedding – Default model supports multiple languages 60+ Format Processing – Multi-language across PDF, Word, Excel, PPT Auto Transcription – Multi-language speech-to-text for audio/video	N/A

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Final Thoughts

Final Verdict: Kommunicate vs Progress Agentic RAG

After analyzing features, pricing, performance, and user feedback, both Kommunicate and Progress Agentic RAG are capable platforms that serve different market segments and use cases effectively.

When to Choose Kommunicate

You value exceptional human handoff sophistication: round-robin, channel-based, geo, language routing with reassignment rules and programmatic km_assign_to - superior to typical rag platforms
Multi-LLM flexibility without vendor lock-in: GPT-4o, Claude 3.5, Gemini 1.5 Flash, Kompose native model with manual dashboard selection
100+ languages with automatic translation: Bots trained on single-language documents respond in user's preferred language - rare capability

Best For: Exceptional human handoff sophistication: Round-robin, channel-based, geo, language routing with reassignment rules and programmatic KM_ASSIGN_TO - superior to typical RAG platforms

When to Choose Progress Agentic RAG

You value proprietary remi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors
Open-source NucliaDB transparency (710+ GitHub stars) with managed infrastructure removes operational burden while maintaining technical visibility
Genuine no-code accessibility: business users (marketing, HR, legal, support) can deploy functional RAG pipelines in minutes via visual dashboard

Best For: Proprietary REMi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors

Migration & Switching Considerations

Switching between Kommunicate and Progress Agentic RAG requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Kommunicate starts at $40/month, while Progress Agentic RAG begins at $700/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Kommunicate and Progress Agentic RAG comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 24, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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