What are the main differences between LiveChat and Progress Agentic RAG?

LiveChat excels in Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy) and 200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks, scoring 86/100 in user ratings with 85% accuracy. Progress Agentic RAG leads in Proprietary REMi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors and Open-source NucliaDB transparency (710+ GitHub stars) with managed infrastructure removes operational burden while maintaining technical visibility with 82/100 overall rating and N/A% accuracy. Key technical difference: LiveChat focuses on Agent Chat API v3.5 with REST and WebSocket (RTM) transports for real-time bidirectional communication while Progress Agentic RAG emphasizes REMi evaluation model v2 (Llama 3.2-3B) for continuous quality scoring: answer relevance, context relevance, groundedness, correctness (0-5 scale). Pricing differs by $680/month.

Which is better for enterprises: LiveChat or Progress Agentic RAG?

LiveChat offers SOC 2 compliance for enterprise security. HIPAA compliance is available in LiveChat. For scalability, both offer cloud-based deployment options. LiveChat leads with 86/100 enterprise readiness score (94/100 enterprise features).

How much does LiveChat cost vs Progress Agentic RAG?

LiveChat starts at $20/monthly (paid model), while Progress Agentic RAG begins at $700/monthly (paid model). Both require paid plans, and free trials are available. This represents a significant price difference of $680/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Progress Agentic RAG to LiveChat?

Migration from Progress Agentic RAG to LiveChat typically requires API-based data export/import, which LiveChat provides. LiveChat provides comprehensive API access excellent documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact LiveChat support for migration assistance and best practices.

What integrations do LiveChat and Progress Agentic RAG support?

LiveChat integrates with Zapier (5,000+ apps), Facebook Messenger, WhatsApp Business API, Apple Messages for Business, Telegram (23 integrations total). Progress Agentic RAG supports Python SDK: pip install nuclia (Python 3.8+, ~21K weekly downloads), JavaScript/TypeScript SDK: @nuclia/core (React, Next.js, Angular, Vue.js, Svelte), CMS plugins: WordPress, Strapi, Workflow: Pipedream official app, Zapier API-compatible, Chrome extension for web page indexing (7 integrations available). Both offer REST APIs for custom integrations. LiveChat offers 229% more integrations, with webhook support for real-time data sync.

What are the main differences between LiveChat and Progress Agentic RAG?

LiveChat offers strong capabilities, scoring 0/100 in user ratings. Progress Agentic RAG provides unique strengths with 0/100 overall rating. Key technical difference: LiveChat focuses on advanced features while Progress Agentic RAG emphasizes specialized capabilities.

Which is better for enterprises: LiveChat or Progress Agentic RAG?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Progress Agentic RAG leads with strong/100 enterprise readiness score.

How much does LiveChat cost vs Progress Agentic RAG?

LiveChat starts at custom pricing/month (subscription model), while Progress Agentic RAG begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from LiveChat to Progress Agentic RAG?

Migration from LiveChat to Progress Agentic RAG typically requires manual data transfer since API access may be limited. Progress Agentic RAG offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Progress Agentic RAG support for migration assistance and best practices.

What integrations do LiveChat and Progress Agentic RAG support?

LiveChat integrates with (multiple platforms). Progress Agentic RAG supports (various tools). API availability varies by plan. Integration coverage is comparable.

LiveChat vs Progress Agentic RAG

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Progress Agentic RAG More about LiveChat Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare LiveChat and Progress Agentic RAG across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between LiveChat and Progress Agentic RAG, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose LiveChat if: you value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
Choose Progress Agentic RAG if: you value proprietary remi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors

About LiveChat

LiveChat is enterprise live chat platform with ai-augmented customer support workflows. Mature 20+ year live chat platform owned by publicly-traded Text S.A. (WSE: TXT, $88.9M annual revenue) serving 37,000+ businesses including Adobe, PayPal, IKEA. NOT a RAG-as-a-Service platform—operates as human-agent live chat with AI augmentation features. Proprietary AI engine (not LLM model selection), limited knowledge sources (PDFs/websites only), no vector database controls, no anti-hallucination mechanisms. Strong for traditional customer support workflows. $20-$59/agent/month + $52/month ChatBot addon. Founded in 2002, headquartered in Wroclaw, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

86/100

Starting Price

$20/mo

About Progress Agentic RAG

Progress Agentic RAG Landing Page Screenshot

Progress Agentic RAG is enterprise application development and deployment platform. Enterprise RAG-as-a-Service platform launched Sept 2025 following Progress Software's acquisition of Barcelona-based Nuclia. Combines SOC2/ISO 27001 security with proprietary REMi evaluation model for continuous answer quality monitoring. Built on open-source NucliaDB (710+ GitHub stars) with Python/JavaScript SDKs. Starting at $700/month. Founded in 2019 (Nuclia), acquired 2025, headquartered in Barcelona, Spain (Nuclia) / Bedford, MA, USA (Progress), the platform has established itself as a reliable solution in the RAG space.

Overall Rating

82/100

Starting Price

$700/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, LiveChat starts at a lower price point. The platforms also differ in their primary focus: Customer Support versus Enterprise Software. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

LiveChat	Progress Agentic RAG	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Supported formats – PDFs and website crawling only (max 2,000 pages) Plan limits – Team: 10 files/3 sites, Business: 30 files/10 sites ⚠️ NO DOCX, TXT, CSV, Excel – No audio, video, code files (vs 1,400+ formats) ⚠️ NO cloud storage sync – No Google Drive, Dropbox, OneDrive, Notion, Confluence	60+ Document Formats – PDF, Word, Excel, PPT, email with auto parsing Multimedia Processing – Auto speech-to-text, video transcripts, OCR for scans Cloud Connectors – SharePoint, Confluence, OneDrive, Google Drive, S3 Fast Deployment – 2-hour initial ingestion, 48-hour full deployment ⚠️ Missing – No Dropbox, Notion, or YouTube transcript integration	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Messaging platforms – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS, email 200+ marketplace integrations – Zapier (5,000+ apps), HubSpot, Salesforce, Zendesk, Intercom E-commerce platforms – Shopify, WooCommerce, BigCommerce native plugins ✅ Custom integrations – Webhooks with JSON payloads, 10s response timeout	Python SDK – 21K weekly downloads, Python 3.8+ support JavaScript/TypeScript SDK – React, Next.js, Angular, Vue, Svelte support Progress Ecosystem – OpenEdge database, Sitefinity CMS integration ⚠️ No Messaging Channels – No native Slack, WhatsApp, Teams integrations	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
200+ Integration Ecosystem ( Core Differentiator)
✅ Mature marketplace – 200+ pre-built integrations after 20+ years development ✅ Enterprise CRM depth – Deep Salesforce, HubSpot, Zendesk, Intercom integrations ✅ E-commerce validated – Official Shopify/WooCommerce/BigCommerce plugins ✅ Webhook flexibility – JSON payloads, 10s timeouts for custom workflows (8/10 differentiator)	N/A	N/A
Agent Chat A P I v3.5 ( Differentiator)
Dual transport – REST API and WebSocket (RTM) for real-time communication Official SDKs – JavaScript/Node.js, iOS (Swift), Android (Kotlin), Customer SDK OAuth 2.1 PKCE – Modern auth plus Personal Access Tokens ⚠️ Rate limits – 180 requests/min may constrain high-volume apps ⚠️ Chat ops focus – No RAG APIs for semantic search or embedding management	N/A	N/A
Core Agent Features
AI Reply Suggestions – Context-based response recommendations from knowledge sources Text Enhancement – Grammar correction and tone polishing before sending AI Insights – Analyzes 1,000+ queries in 30s for trends ⚠️ NO anti-hallucination – No citation attribution or source tracing	Retrieval Agents – Autonomously select optimal retrieval strategies per query Pre-Built Agents (Beta) – Labeler, summarization, graph extraction, Q&A, safety Web Components – <nuclia-search-bar> and <nuclia-chat> for embedding ⚠️ No Proactive Alerts – Monitoring exists but alerting undocumented	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Chat Bot Automation ( Separate Product)
Visual builder – Drag-and-drop no-code chatbot with NLP Proprietary engine – Internal NLP, doesn't use OpenAI/Bard/Bing ⚠️ Additional cost – $52/month on top of LiveChat subscription ⚠️ NO LLM selection – Proprietary only, no GPT-4/Claude/Gemini access	N/A	N/A
Widget Customization & White- Labeling
Live editor – Theme presets, custom hex colors, logo uploads, positioning WCAG 2.1 AA – Accessibility with screen readers, keyboard navigation Mobile responsive – Device-specific settings and hiding options ⚠️ White-label Enterprise only – Requires custom pricing, minimum 5 seats	N/A	N/A
L L M Model Options
⚠️ NO model selection – Proprietary AI engine only ⚠️ NO GPT-4, Claude, Gemini – Cannot choose LLM providers ⚠️ NO BYOLLM – No custom models or fine-tuning ⚠️ Opaque processing – Architecture and training data not documented (3/10 flexibility)	7 Providers – Anthropic, OpenAI, Google, Meta Llama, Mistral, Cohere Nuclia Private GenAI – 100% data isolation for maximum security Model Switching – Change providers without architectural changes	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Agent Chat API v3.5 – REST and WebSocket with OAuth 2.1 PKCE Mobile SDKs – iOS (Swift, iOS 15.6+), Android (Kotlin via Gradle) ✅ Strong documentation – Postman collections, tutorials, Discord community ⚠️ NO Python SDK – JavaScript/mobile only, limits backend integration	Open-Source Foundation – NucliaDB 710+ stars, AGPLv3, Python/Rust Python SDK – 21K weekly downloads, full API coverage JavaScript/TypeScript SDK – React, Next.js, Angular, Vue, Svelte support REST API – Regional endpoints /ask, /find, /upload, /remi	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
R A G Implementation & Accuracy
⚠️ NOT RAG-as-a-Service – No vector database, embeddings, retrieval pipeline ⚠️ NO chunking/embedding controls – Size, overlap, model selection not exposed ⚠️ NO hybrid search – No keyword + semantic combination ⚠️ NO anti-hallucination – No citations, source verification (2/10 RAG platform)	N/A	N/A
Performance & Accuracy
Real-time delivery – Sub-second message delivery, praised for reliability Scalability – 37,000+ businesses, enterprise customers (Adobe, PayPal, IKEA) ⚠️ NO accuracy benchmarks – No published AI retrieval metrics ⚠️ Operational focus – Metrics for queue times, agent response, not AI accuracy	✅ Benchmark Leader – Highest scores vs Vectara on Docmatix 1.4k dataset 100M Vectors – Fully ingested and optimized in ~20 minutes REMi v2 Speed – 30x faster inference, Llama 3.2-3B based Four-Index Hybrid – Document, Full Text, Vector/Chunk, Knowledge Graph	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Security & Privacy
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star Encryption – TLS transit, AES-256 at rest Data residency – EU (Poland) compliance with account isolation ⚠️ SSO/SAML Enterprise only – Significant gap for mid-market identity management	✅ SOC2 Type 2 – Annually audited enterprise security ✅ ISO 27001 – Annually audited information security management ✅ GDPR Compliant – Built-in PII anonymization auto-detects personal data Encryption – AES-256 at rest, TLS in transit ⚠️ NO HIPAA – Healthcare PHI processing requires sales clarification	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Full Compliance Portfolio ( Core Differentiator)
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star ✅ FedRAMP unique – Rare federal authorization enables government contracts ✅ PCI DSS masking – Built-in payment card protection for financial services ✅ HIPAA BAA – Business Associate Agreement for healthcare compliance (9/10 differentiator)	N/A	N/A
Observability & Monitoring
Real-time monitoring – Agent status, queue depth, visitor activity dashboards Chat metrics – Volume, missed chats, response times, agent performance, CSAT Staffing predictions – AI scheduling optimization (Business+ plans) ⚠️ NO AI metrics – No retrieval accuracy, semantic search, hallucination monitoring	REMi Dashboard – Real-time metrics for relevance, groundedness, correctness (0-5) Rolling Averages – Performance graphs spanning 24h to 30 days Benchmark Validated – Tested vs Vectara on Docmatix 1.4k dataset ⚠️ No Proactive Alerts – Alerting not documented despite monitoring	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
Starter – $20/agent/month, 60-day history, 1 user Team – $41/agent/month, unlimited history, 10 files/3 sites Business – $59/agent/month, staffing predictions, 30 files/10 sites Enterprise – Custom pricing, min 5 seats, SSO/SAML, white-label, HIPAA ⚠️ Cost escalation – 10 agents + ChatBot = $642/month ($7,704/year)	Fly – $700/mo: 10GB/15K resources, 750MB max file Growth – $1,750/mo: 50GB/80K resources, 1.5GB max, Prompt Lab Enterprise – Custom: Unlimited data, 11 KBs, hybrid/on-prem ✅ Competitive Entry – $700/mo undercuts enterprise alternatives	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Support & Ecosystem
✅ 24/7 support – Live chat and email, consistently praised (4.5/5 G2, 4.6/5 Capterra) Developer docs – Extensive at developers.livechat.com with Postman, tutorials Enterprise SLA – Guaranteed response times on custom contracts Common criticisms – Rising prices, per-agent scaling costs, fragmented ChatBot product	Documentation – docs.rag.progress.cloud + legacy docs.nuclia.dev SDK Ecosystem – Python 21K weekly + JavaScript/TypeScript active usage Progress Support – 2,000+ employee parent company infrastructure AWS Marketplace – November 2025 for streamlined procurement	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations
⚠️ Platform classification – Human-agent live chat with AI, NOT RAG-as-a-Service ✅ Primary strength – Customer support workflows with 200+ integrations, seven certifications ⚠️ Knowledge gap – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code files ⚠️ NO RAG infrastructure – No vector DB, embeddings, chunking, similarity thresholds	✅ REMi Quality – 30x faster v2, continuous evaluation addresses hallucination ✅ Open-Source Trust – NucliaDB 710+ stars enables security audits ⚠️ Recent Acquisition – June 2025 Progress purchase, platform transitioning	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
A I Models
Proprietary engine – Internal NLP, doesn't rely on OpenAI/Bard/Bing ⚠️ NO LLM selection – Cannot choose GPT-4, Claude, Gemini ⚠️ Opaque architecture – Model training data, capabilities not documented ⚠️ NO BYOLLM – No model routing, fine-tuning, custom models (3/10 flexibility)	7 Providers – Anthropic, OpenAI, Google, Meta, Mistral, Cohere Nuclia Private GenAI – 100% data isolation for security	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
⚠️ NOT RAG platform – No vector DB, embedding controls, retrieval pipeline ⚠️ Limited sources – PDFs and websites only (max 2,000 pages, 10-30 files) ⚠️ Human-agent focus – Agent workflows, not autonomous retrieval (2/10 RAG rating)	Agentic RAG Engine – Retrieval agents auto-select strategies Four-Index Hybrid – Document, Full Text, Vector, Knowledge Graph REMi v2 Quality – Continuous evaluation, 30x faster Multimodal – OCR, speech-to-text, 60+ formats	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
✅ Customer support – Live chat for 37,000+ businesses with AI agent augmentation ✅ E-commerce – Shopify/WooCommerce/BigCommerce native integrations ✅ Multi-channel – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS ⚠️ NOT suitable for – Autonomous knowledge retrieval, programmatic document search	Enterprise Knowledge – Deploy knowledge bases in minutes Healthcare & Pharma – Medical protocol search Developer RAG Backend – API-first for custom AI apps	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star ✅ Data privacy – Customer data never used for training, zero-retention policies Encryption – TLS transit, AES-256 at rest, regional data residency ⚠️ HIPAA/SSO Enterprise only – Min 5 seats ($6,000/year minimum)	✅ SOC2 Type 2, ISO 27001, GDPR Encryption – AES-256 at rest, TLS in transit ⚠️ NO HIPAA – Healthcare requires sales contact	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Starter – $20/agent/month, 60-day history, 1 user Team – $41/agent/month, unlimited history, 400 users, AI features Business – $59/agent/month, staffing predictions, full AI features Enterprise – Custom pricing (min 5 seats), SSO/SAML, white-label, HIPAA ⚠️ Cost escalation – Per-agent model criticized for scaling vs project pricing	Fly – $700/mo: 10GB/15K resources Growth – $1,750/mo: 50GB/80K resources Enterprise – Custom: Unlimited, hybrid/on-prem	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
✅ 24/7 support – Live chat/email, consistently praised (4.5/5 G2, 4.6/5 Capterra) Developer docs – Extensive at developers.livechat.com with Postman, tutorials Enterprise SLA – Guaranteed response times, uptime commitments SDK support – JavaScript, iOS (Swift), Android (Kotlin), Customer SDK	Documentation – docs.rag.progress.cloud SDK Ecosystem – Python 21K weekly + JavaScript Progress Support – 2,000+ employee parent company	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ NOT RAG platform – Human-agent live chat, not autonomous retrieval (2/10 RAG) ⚠️ Limited formats – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code ⚠️ NO LLM flexibility – Proprietary engine only, no GPT-4/Claude/Gemini ⚠️ Fragmented product – ChatBot requires separate $52/month purchase ⚠️ Cost scaling – Per-agent pricing criticized, 10 agents = $642/month	⚠️ NO HIPAA – Healthcare PHI requires sales contact ⚠️ NO Messaging – No Slack, WhatsApp, Teams ⚠️ Acquisition Risk – June 2025 purchase, transitioning	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Chatbot Features
N/A	AI Search & Answers – Semantic search with source-linked trusted answers Multi-Turn Conversations – Context-aware dialogue maintains conversation history Multilingual Support – Nuclia multilingual embedding model handles multiple languages ⚠️ Missing – No lead capture or human handoff workflows	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
N/A	Prompt Lab – Test LLMs side-by-side using actual customer data 30+ RAG Parameters – Custom chunking, context size, hybrid search weighting Widget Customization – Visual editor for filters, metadata, thumbnails, answer modes RBAC – Account and Knowledge Box level permissions with SSO	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
Customization & Flexibility ( Behavior & Knowledge)
N/A	30+ RAG Parameters – Fine-grained control over retrieval behavior Hybrid Weighting – Balance keyword vs semantic search relevance Agent Autonomy – Auto select optimal strategies per query Prompt Lab – Test configurations with actual data before production	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
No- Code Interface & Usability
N/A	Target Users – Non-technical teams: marketing, HR, legal, support Visual Dashboard – Create KB, upload docs, deploy widget in one session Point-and-Click Editor – Configure suggestions, filters, metadata visually Rapid Deployment – Minutes-to-production capability for business users	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
R E Mi Evaluation Model ( Core Differentiator)
N/A	✅ Proprietary Investment – Addresses hallucination, absent from competitors REMi v2 – Llama 3.2-3B based, 30x faster inference Continuous Quality – Evaluates every interaction across 4 dimensions (0-5) ✅ Benchmark Leader – Highest scores vs Vectara on Docmatix 1.4k	N/A
Open- Source Nuclia D B Foundation
N/A	GitHub Presence – 710+ stars, AGPLv3 transparency into retrieval Technology Stack – Python and Rust for performance Four Index Types – Document, Full Text, Chunk/Vector, Knowledge Graph 100M Vector Performance – Full ingestion in ~20 minutes	N/A
Multi- Lingual Support
N/A	Nuclia Multilingual Embedding – Default model supports multiple languages 60+ Format Processing – Multi-language across PDF, Word, Excel, PPT Auto Transcription – Multi-language speech-to-text for audio/video	N/A
R A G-as-a- Service Assessment
N/A	✅ TRUE RAG-AS-A-SERVICE – Core mission is RAG backend LLM Flexibility – 7 providers switchable without changes Open-Source – NucliaDB 710+ stars, AGPLv3	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
N/A	✅ Pricing Advantage – $700/mo entry undercuts competitors ✅ REMi Differentiator – Continuous quality monitoring ⚠️ Integration Gaps – No native Slack/WhatsApp/Teams	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development

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Final Thoughts

Final Verdict: LiveChat vs Progress Agentic RAG

After analyzing features, pricing, performance, and user feedback, both LiveChat and Progress Agentic RAG are capable platforms that serve different market segments and use cases effectively.

When to Choose LiveChat

You value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks
Exceptional compliance portfolio: SOC 2 + GDPR + HIPAA + ISO 27001 + PCI DSS + FedRAMP + CSA Star Level 1

Best For: Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy)

When to Choose Progress Agentic RAG

You value proprietary remi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors
Open-source NucliaDB transparency (710+ GitHub stars) with managed infrastructure removes operational burden while maintaining technical visibility
Genuine no-code accessibility: business users (marketing, HR, legal, support) can deploy functional RAG pipelines in minutes via visual dashboard

Best For: Proprietary REMi v2 model (30x faster inference) addresses hallucination problem with continuous quality monitoring - differentiated capability absent from most competitors

Migration & Switching Considerations

Switching between LiveChat and Progress Agentic RAG requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

LiveChat starts at $20/month, while Progress Agentic RAG begins at $700/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between LiveChat and Progress Agentic RAG comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 25, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

LiveChat vs Progress Agentic RAG