What are the main differences between LiveChat and SearchUnify?

LiveChat excels in Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy) and 200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks, scoring 86/100 in user ratings with 85% accuracy. SearchUnify leads in G2 Leader for 21 consecutive quarters (5+ years) in Enterprise Search - exceptional market validation vs newer RAG startups and Proprietary FRAG™ architecture specifically designed for hallucination mitigation with 3-layer federation, retrieval, augmented generation with 84/100 overall rating and N/A% accuracy. Key technical difference: LiveChat focuses on Agent Chat API v3.5 with REST and WebSocket (RTM) transports for real-time bidirectional communication while SearchUnify emphasizes Federated RAG (FRAG™): Proprietary 3-layer architecture (Federation, Retrieval, Augmented Generation) for hallucination mitigation across 100+ enterprise sources. Pricing differs by $20/month.

Which is better for enterprises: LiveChat or SearchUnify?

LiveChat offers SOC 2 compliance for enterprise security. HIPAA compliance is available in LiveChat. For scalability, both offer cloud-based deployment options. LiveChat leads with 86/100 enterprise readiness score (94/100 enterprise features).

How much does LiveChat cost vs SearchUnify?

LiveChat starts at $20/monthly (paid model), while SearchUnify begins at contact sales/month (enterprise model). Both require paid plans, and free trials are available. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from SearchUnify to LiveChat?

Migration from SearchUnify to LiveChat typically requires API-based data export/import, which LiveChat provides. LiveChat provides comprehensive API access excellent documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact LiveChat support for migration assistance and best practices.

What integrations do LiveChat and SearchUnify support?

LiveChat integrates with Zapier (5,000+ apps), Facebook Messenger, WhatsApp Business API, Apple Messages for Business, Telegram (23 integrations total). SearchUnify supports Native search clients: Salesforce Service Console/Communities, ServiceNow, Zendesk Support/Help Center, Khoros Aurora/Classic, Slack, Marketplace presence: Salesforce AppExchange (Summit Partner), ServiceNow Store, Microsoft AppSource, Embedding: JavaScript widget, custom React/Handlebars components (Khoros), native widgets (Salesforce/ServiceNow consoles), SearchUnifyGPT™ Answer Box: LLM answers above traditional search with inline citations, Webhooks: Real-time sync and SUVA integration with external applications (8 integrations available). Both offer REST APIs for custom integrations. LiveChat offers 188% more integrations, with webhook support for real-time data sync.

What are the main differences between LiveChat and SearchUnify?

LiveChat offers strong capabilities, scoring 0/100 in user ratings. SearchUnify provides unique strengths with 0/100 overall rating. Key technical difference: LiveChat focuses on advanced features while SearchUnify emphasizes specialized capabilities.

Which is better for enterprises: LiveChat or SearchUnify?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. SearchUnify leads with strong/100 enterprise readiness score.

How much does LiveChat cost vs SearchUnify?

LiveChat starts at custom pricing/month (subscription model), while SearchUnify begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from LiveChat to SearchUnify?

Migration from LiveChat to SearchUnify typically requires manual data transfer since API access may be limited. SearchUnify offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact SearchUnify support for migration assistance and best practices.

What integrations do LiveChat and SearchUnify support?

LiveChat integrates with (multiple platforms). SearchUnify supports (various tools). API availability varies by plan. Integration coverage is comparable.

LiveChat vs SearchUnify

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about SearchUnify More about LiveChat Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare LiveChat and SearchUnify across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between LiveChat and SearchUnify, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose LiveChat if: you value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
Choose SearchUnify if: you value g2 leader for 21 consecutive quarters (5+ years) in enterprise search - exceptional market validation vs newer rag startups

About LiveChat

LiveChat is enterprise live chat platform with ai-augmented customer support workflows. Mature 20+ year live chat platform owned by publicly-traded Text S.A. (WSE: TXT, $88.9M annual revenue) serving 37,000+ businesses including Adobe, PayPal, IKEA. NOT a RAG-as-a-Service platform—operates as human-agent live chat with AI augmentation features. Proprietary AI engine (not LLM model selection), limited knowledge sources (PDFs/websites only), no vector database controls, no anti-hallucination mechanisms. Strong for traditional customer support workflows. $20-$59/agent/month + $52/month ChatBot addon. Founded in 2002, headquartered in Wroclaw, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

86/100

Starting Price

$20/mo

About SearchUnify

SearchUnify is ai-powered unified enterprise search and knowledge management. Enterprise cognitive search platform with proprietary Federated RAG (FRAG™) architecture, 100+ pre-built connectors, and mature Salesforce integration. G2 Leader for 21 consecutive quarters (5+ years). Parent company Grazitti Interactive (founded 2008) maintains SOC 2 Type 2 + ISO 27001 + HIPAA compliance. BYOLLM flexibility supports OpenAI, Azure, Google Gemini, Hugging Face, custom models. Critical gaps: NO WhatsApp/Telegram messaging, NO public pricing (AWS Marketplace: $0.01-$0.025/request), NO Zapier integration. Enterprise search heritage vs RAG-first positioning. Founded in 2008 (Grazitti), SearchUnify product launched ~2012, headquartered in Panchkula, India / San Jose, CA, USA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

84/100

Starting Price

Custom

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Customer Support versus Enterprise Search. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

LiveChat	SearchUnify	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Supported formats – PDFs and website crawling only (max 2,000 pages) Plan limits – Team: 10 files/3 sites, Business: 30 files/10 sites ⚠️ NO DOCX, TXT, CSV, Excel – No audio, video, code files (vs 1,400+ formats) ⚠️ NO cloud storage sync – No Google Drive, Dropbox, OneDrive, Notion, Confluence	35+ content parsers – PDF, DOC, DOCX, PPT, CSV, TXT, XSL with 12MB size limit per document 100+ pre-built connectors – Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Google Drive YouTube indexing – Channel/playlist/video-level with timestamped transcript search Auto-sync – 15-minute to manual intervals, webhook-based real-time for Box, Docebo ⚠️ No Notion integration – Notable gap vs competitors supporting Notion knowledge bases ⚠️ 12MB document limit – May constrain large PDF processing	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Messaging platforms – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS, email 200+ marketplace integrations – Zapier (5,000+ apps), HubSpot, Salesforce, Zendesk, Intercom E-commerce platforms – Shopify, WooCommerce, BigCommerce native plugins ✅ Custom integrations – Webhooks with JSON payloads, 10s response timeout	Native search clients – Salesforce Service Console, ServiceNow, Zendesk, Khoros, Slack Salesforce Summit Partner – Highest tier with AppExchange, native UX integration RESTful API – OAuth 2.0, Swagger docs, three official SDKs (JS, Python, Java) ⚠️ No consumer messaging – NO WhatsApp, Telegram, Facebook Messenger ⚠️ No Zapier – Significant gap for no-code automation vs 7,000+ app competitors	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
200+ Integration Ecosystem ( Core Differentiator)
✅ Mature marketplace – 200+ pre-built integrations after 20+ years development ✅ Enterprise CRM depth – Deep Salesforce, HubSpot, Zendesk, Intercom integrations ✅ E-commerce validated – Official Shopify/WooCommerce/BigCommerce plugins ✅ Webhook flexibility – JSON payloads, 10s timeouts for custom workflows (8/10 differentiator)	N/A	N/A
Agent Chat A P I v3.5 ( Differentiator)
Dual transport – REST API and WebSocket (RTM) for real-time communication Official SDKs – JavaScript/Node.js, iOS (Swift), Android (Kotlin), Customer SDK OAuth 2.1 PKCE – Modern auth plus Personal Access Tokens ⚠️ Rate limits – 180 requests/min may constrain high-volume apps ⚠️ Chat ops focus – No RAG APIs for semantic search or embedding management	N/A	N/A
Core Agent Features
AI Reply Suggestions – Context-based response recommendations from knowledge sources Text Enhancement – Grammar correction and tone polishing before sending AI Insights – Analyzes 1,000+ queries in 30s for trends ⚠️ NO anti-hallucination – No citation attribution or source tracing	SUVA Virtual Assistant – "World's First Federated RAG Chatbot" analyzing 20+ attributes 35+ languages – Native Arabic, German, French, Mandarin with extended CSV config Human handoff – Escalation to Salesforce, Zendesk, Khoros with full context SearchUnifyGPT™ – LLM answers with inline citations above traditional search Up to 5 agents – Per instance deployable across portals	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Chat Bot Automation ( Separate Product)
Visual builder – Drag-and-drop no-code chatbot with NLP Proprietary engine – Internal NLP, doesn't use OpenAI/Bard/Bing ⚠️ Additional cost – $52/month on top of LiveChat subscription ⚠️ NO LLM selection – Proprietary only, no GPT-4/Claude/Gemini access	N/A	N/A
Widget Customization & White- Labeling
Live editor – Theme presets, custom hex colors, logo uploads, positioning WCAG 2.1 AA – Accessibility with screen readers, keyboard navigation Mobile responsive – Device-specific settings and hiding options ⚠️ White-label Enterprise only – Requires custom pricing, minimum 5 seats	N/A	N/A
L L M Model Options
⚠️ NO model selection – Proprietary AI engine only ⚠️ NO GPT-4, Claude, Gemini – Cannot choose LLM providers ⚠️ NO BYOLLM – No custom models or fine-tuning ⚠️ Opaque processing – Architecture and training data not documented (3/10 flexibility)	BYOLLM architecture – Avoid vendor lock-in with flexible model selection Claude via Bedrock – 14-day trial, OpenAI, Azure OpenAI, Google Gemini Hugging Face support – Open-source models for custom deployments Multiple connections – Connect providers simultaneously with failover ⚠️ No auto routing – Manual configuration vs query complexity-based routing	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Agent Chat API v3.5 – REST and WebSocket with OAuth 2.1 PKCE Mobile SDKs – iOS (Swift, iOS 15.6+), Android (Kotlin via Gradle) ✅ Strong documentation – Postman collections, tutorials, Discord community ⚠️ NO Python SDK – JavaScript/mobile only, limits backend integration	Three official SDKs – JavaScript (su-sdk), Python (searchunify), Java (Maven) MCP support – su-mcp library for Claude Desktop and LLM tooling RESTful API v2 – Swagger docs, OAuth 2.0 (4-hour access, 14-day refresh tokens) ⚠️ Rate limits unclear – Requires community documentation access ⚠️ No API versioning policy – Potential breaking change risk	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
R A G Implementation & Accuracy
⚠️ NOT RAG-as-a-Service – No vector database, embeddings, retrieval pipeline ⚠️ NO chunking/embedding controls – Size, overlap, model selection not exposed ⚠️ NO hybrid search – No keyword + semantic combination ⚠️ NO anti-hallucination – No citations, source verification (2/10 RAG platform)	N/A	N/A
Performance & Accuracy
Real-time delivery – Sub-second message delivery, praised for reliability Scalability – 37,000+ businesses, enterprise customers (Adobe, PayPal, IKEA) ⚠️ NO accuracy benchmarks – No published AI retrieval metrics ⚠️ Operational focus – Metrics for queue times, agent response, not AI accuracy	120-second analytics – Near real-time dashboard refresh FRAG™ mitigation – 3-layer architecture reduces hallucinations Customer results – Accela 99.7% cost savings, Cornerstone 98% self-service YouTube timestamps – Transcript search returns exact audio segments	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Security & Privacy
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star Encryption – TLS transit, AES-256 at rest Data residency – EU (Poland) compliance with account isolation ⚠️ SSO/SAML Enterprise only – Significant gap for mid-market identity management	N/A	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Full Compliance Portfolio ( Core Differentiator)
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star ✅ FedRAMP unique – Rare federal authorization enables government contracts ✅ PCI DSS masking – Built-in payment card protection for financial services ✅ HIPAA BAA – Business Associate Agreement for healthcare compliance (9/10 differentiator)	N/A	N/A
Observability & Monitoring
Real-time monitoring – Agent status, queue depth, visitor activity dashboards Chat metrics – Volume, missed chats, response times, agent performance, CSAT Staffing predictions – AI scheduling optimization (Business+ plans) ⚠️ NO AI metrics – No retrieval accuracy, semantic search, hallucination monitoring	30+ pre-built metrics – Search performance, conversion tracking, content gaps Actionable Insights – AI-generated plain-English recommendations SUVA metrics – Deflection rate, handover, CSAT, LLM token usage Admin activity logs – 30-day retention with CSV export	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
Starter – $20/agent/month, 60-day history, 1 user Team – $41/agent/month, unlimited history, 10 files/3 sites Business – $59/agent/month, staffing predictions, 30 files/10 sites Enterprise – Custom pricing, min 5 seats, SSO/SAML, white-label, HIPAA ⚠️ Cost escalation – 10 agents + ChatBot = $642/month ($7,704/year)	N/A	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Support & Ecosystem
✅ 24/7 support – Live chat and email, consistently praised (4.5/5 G2, 4.6/5 Capterra) Developer docs – Extensive at developers.livechat.com with Postman, tutorials Enterprise SLA – Guaranteed response times on custom contracts Common criticisms – Rising prices, per-agent scaling costs, fragmented ChatBot product	SearchUnify Academy – Free training with certifications 97-98% G2 satisfaction – "Ease of Doing Business With" rating G2 Leader – 21 consecutive quarters in Enterprise Search Enterprise support – Phone, email, chat with dedicated account managers	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations
⚠️ Platform classification – Human-agent live chat with AI, NOT RAG-as-a-Service ✅ Primary strength – Customer support workflows with 200+ integrations, seven certifications ⚠️ Knowledge gap – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code files ⚠️ NO RAG infrastructure – No vector DB, embeddings, chunking, similarity thresholds	✅ 100+ connectors – Reduced integration effort, 7-14 day deployment ✅ FRAG™ architecture – Enterprise hallucination mitigation ✅ Salesforce Summit – Deepest native integration available ⚠️ Cloud-only – No on-premise/air-gapped option ⚠️ No public pricing – Requires sales engagement ⚠️ No consumer messaging – WhatsApp, Telegram, Zapier absent	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
A I Models
Proprietary engine – Internal NLP, doesn't rely on OpenAI/Bard/Bing ⚠️ NO LLM selection – Cannot choose GPT-4, Claude, Gemini ⚠️ Opaque architecture – Model training data, capabilities not documented ⚠️ NO BYOLLM – No model routing, fine-tuning, custom models (3/10 flexibility)	BYOLLM – Claude (Bedrock), OpenAI, Azure, Gemini, Hugging Face Multiple connections – Simultaneous providers with activation toggles Temperature controls – Per-persona creativity adjustment Failover mechanisms – Automatic when primary LLMs unavailable	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
⚠️ NOT RAG platform – No vector DB, embedding controls, retrieval pipeline ⚠️ Limited sources – PDFs and websites only (max 2,000 pages, 10-30 files) ⚠️ Human-agent focus – Agent workflows, not autonomous retrieval (2/10 RAG rating)	FRAG™ 3-layer – Federation + Retrieval + Augmented Generation Hybrid search – Full-text + vector + ML re-ranking combined Multi-repository – Docs, forums, LMS, CRM unified retrieval Hallucination mitigation – Sensitive data removal before LLM transmission	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
✅ Customer support – Live chat for 37,000+ businesses with AI agent augmentation ✅ E-commerce – Shopify/WooCommerce/BigCommerce native integrations ✅ Multi-channel – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS ⚠️ NOT suitable for – Autonomous knowledge retrieval, programmatic document search	Enterprise support – SUVA deflects tickets with federated knowledge Salesforce enhancement – Native Service Console and Communities integration Multi-system unification – 100+ sources consolidated (CRM, LMS, SharePoint) Training/LMS search – YouTube transcripts + Docebo + documentation unified	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star ✅ Data privacy – Customer data never used for training, zero-retention policies Encryption – TLS transit, AES-256 at rest, regional data residency ⚠️ HIPAA/SSO Enterprise only – Min 5 seats ($6,000/year minimum)	SOC 1/2/3 Type II – ISO 27001, ISO 27701, HIPAA, GDPR compliant Single-tenant – Customer data isolation, no cross-tenant leakage AES-256 + TLS 1.3 – Encryption at rest and in transit SSO integration – SAML 2.0 with Okta, Azure AD, OneLogin, Google FRAG security – Sensitive data removal before LLM transmission	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Starter – $20/agent/month, 60-day history, 1 user Team – $41/agent/month, unlimited history, 400 users, AI features Business – $59/agent/month, staffing predictions, full AI features Enterprise – Custom pricing (min 5 seats), SSO/SAML, white-label, HIPAA ⚠️ Cost escalation – Per-agent model criticized for scaling vs project pricing	⚠️ No public pricing – Requires enterprise sales engagement AWS Marketplace – 100K searches: $0.025/req, 200K: $0.015, 300K: $0.01 Unlimited connectors – Flat subscription, no per-connector fees 7-14 day deployment – Using pre-built connectors ⚠️ Annual escalation – Reviews note "guaranteed price increase every year"	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
✅ 24/7 support – Live chat/email, consistently praised (4.5/5 G2, 4.6/5 Capterra) Developer docs – Extensive at developers.livechat.com with Postman, tutorials Enterprise SLA – Guaranteed response times, uptime commitments SDK support – JavaScript, iOS (Swift), Android (Kotlin), Customer SDK	N/A	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ NOT RAG platform – Human-agent live chat, not autonomous retrieval (2/10 RAG) ⚠️ Limited formats – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code ⚠️ NO LLM flexibility – Proprietary engine only, no GPT-4/Claude/Gemini ⚠️ Fragmented product – ChatBot requires separate $52/month purchase ⚠️ Cost scaling – Per-agent pricing criticized, 10 agents = $642/month	⚠️ No public pricing – Requires sales engagement, annual escalation clauses ⚠️ No consumer messaging – NO WhatsApp, Telegram, Messenger native ⚠️ No Zapier – Major gap for no-code automation workflows ⚠️ Cloud-only – No on-premise/air-gapped for regulated industries ⚠️ 12MB document limit – May constrain large PDF processing Best for – Salesforce-centric enterprises; not API-first developers	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
F R A G™ Architecture ( Core Differentiator)
N/A	Federated RAG – 3-layer framework for hallucination mitigation in enterprise retrieval Federation Layer – 360-degree context across 100+ connected sources simultaneously Retrieval Layer – Keyword matching + semantic similarity + vector search combined ✅ Multi-repository context – Docs, forums, LMS, CRM, tickets unified for comprehensive answers	N/A
Customization & Branding
N/A	Theme editor – Colors, fonts, icons, messaging without code NLP Manager – Synonyms, acronyms, keywords per language Visual search tuning – Boost/downgrade rankings via admin UI Temperature controls – Per-persona, use case, audience type	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
R A G-as-a- Service Assessment
N/A	Platform type – ENTERPRISE COGNITIVE SEARCH with RAG, not pure RaaS 5+ years leadership – G2 Leader 21 quarters with RAG as enhancement FRAG™ differentiator – Proprietary federated architecture for enterprise Target users – Large enterprises with 100+ fragmented knowledge sources ⚠️ Not for developers – Not lightweight API-first RAG for SMBs	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
N/A	G2 + IDC + Forrester – Leader 21 quarters, MarketScape Major Player 100+ connectors – Reduced integration effort vs custom connector platforms Salesforce Summit – Native UX integration vs API-only competitors ⚠️ Cloud-only – No on-premise/air-gapped deployment ⚠️ No consumer messaging – Enterprise support channels only	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
No- Code Interface & Usability
N/A	97-98% G2 usability – Consistently high "Ease of Use" ratings Visual configuration – OAuth flows, content sources via admin UI Drag-and-drop – Salesforce Console search client components SUVA Agent Builder – Visual config for up to 5 agents per instance	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Core Chatbot Features
N/A	N/A	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Flexibility ( Behavior & Knowledge)
N/A	N/A	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior

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Final Thoughts

Final Verdict: LiveChat vs SearchUnify

After analyzing features, pricing, performance, and user feedback, both LiveChat and SearchUnify are capable platforms that serve different market segments and use cases effectively.

When to Choose LiveChat

You value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks
Exceptional compliance portfolio: SOC 2 + GDPR + HIPAA + ISO 27001 + PCI DSS + FedRAMP + CSA Star Level 1

Best For: Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy)

When to Choose SearchUnify

You value g2 leader for 21 consecutive quarters (5+ years) in enterprise search - exceptional market validation vs newer rag startups
Proprietary FRAG™ architecture specifically designed for hallucination mitigation with 3-layer federation, retrieval, augmented generation
100+ pre-built connectors dramatically reduce integration effort - Google Drive, Salesforce, ServiceNow, Zendesk, Slack, MS Teams, YouTube, Adobe AEM

Best For: G2 Leader for 21 consecutive quarters (5+ years) in Enterprise Search - exceptional market validation vs newer RAG startups

Migration & Switching Considerations

Switching between LiveChat and SearchUnify requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

LiveChat starts at $20/month, while SearchUnify begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between LiveChat and SearchUnify comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 25, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

LiveChat vs SearchUnify