What are the main differences between LiveChat and UChat?

LiveChat excels in Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy) and 200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks, scoring 86/100 in user ratings with 85% accuracy. UChat leads in Exceptional value - $10/month for 12+ channels vs ManyChat's $15/month for 4 channels and Industry-leading white-label capabilities at $199/month with 100% profit retention for agencies with 98/100 overall rating and N/A% accuracy. Key technical difference: LiveChat focuses on Agent Chat API v3.5 with REST and WebSocket (RTM) transports for real-time bidirectional communication while UChat emphasizes 15+ messaging channels (WhatsApp, Messenger, Instagram, Telegram, Line, Viber, WeChat, VK, SMS). Pricing differs by $10/month.

Which is better for enterprises: LiveChat or UChat?

LiveChat offers SOC 2 compliance for enterprise security. HIPAA compliance is available in LiveChat. For scalability, both offer cloud-based deployment options. UChat leads with 98/100 enterprise readiness score (65/100 enterprise features).

How much does LiveChat cost vs UChat?

LiveChat starts at $20/monthly (paid model), while UChat begins at $10/monthly (freemium model). UChat provides a free tier, and free trials are available. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from LiveChat to UChat?

Migration from LiveChat to UChat typically requires API-based data export/import, which UChat provides. UChat provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact UChat support for migration assistance and best practices.

What integrations do LiveChat and UChat support?

LiveChat integrates with Zapier (5,000+ apps), Facebook Messenger, WhatsApp Business API, Apple Messages for Business, Telegram (23 integrations total). UChat supports WhatsApp (Cloud API + 360Dialog), Facebook Messenger & Instagram, Telegram, Line, Viber, WeChat, VK, Google Business Messenger, Slack, Intercom, JivoChat, Freshchat, Front, Drift (10 integrations available). Both offer REST APIs for custom integrations. LiveChat offers 130% more integrations, with webhook support for real-time data sync.

What are the main differences between LiveChat and UChat?

LiveChat offers strong capabilities, scoring 0/100 in user ratings. UChat provides unique strengths with 0/100 overall rating. Key technical difference: LiveChat focuses on advanced features while UChat emphasizes specialized capabilities.

Which is better for enterprises: LiveChat or UChat?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. UChat leads with strong/100 enterprise readiness score.

How much does LiveChat cost vs UChat?

LiveChat starts at custom pricing/month (subscription model), while UChat begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from LiveChat to UChat?

Migration from LiveChat to UChat typically requires manual data transfer since API access may be limited. UChat offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact UChat support for migration assistance and best practices.

What integrations do LiveChat and UChat support?

LiveChat integrates with (multiple platforms). UChat supports (various tools). API availability varies by plan. Integration coverage is comparable.

LiveChat vs UChat

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about UChat More about LiveChat Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare LiveChat and UChat across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between LiveChat and UChat, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose LiveChat if: you value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
Choose UChat if: you value exceptional value - $10/month for 12+ channels vs manychat's $15/month for 4 channels

About LiveChat

LiveChat is enterprise live chat platform with ai-augmented customer support workflows. Mature 20+ year live chat platform owned by publicly-traded Text S.A. (WSE: TXT, $88.9M annual revenue) serving 37,000+ businesses including Adobe, PayPal, IKEA. NOT a RAG-as-a-Service platform—operates as human-agent live chat with AI augmentation features. Proprietary AI engine (not LLM model selection), limited knowledge sources (PDFs/websites only), no vector database controls, no anti-hallucination mechanisms. Strong for traditional customer support workflows. $20-$59/agent/month + $52/month ChatBot addon. Founded in 2002, headquartered in Wroclaw, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

86/100

Starting Price

$20/mo

About UChat

UChat is no-code omnichannel chatbot builder for social commerce. UChat is a no-code omnichannel chatbot platform optimized for social commerce and customer engagement across 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, and more. Built for agencies with comprehensive white-labeling at $199/month. Founded in 2018, headquartered in Australia, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

98/100

Starting Price

$10/mo

Key Differences at a Glance

In terms of user ratings, UChat in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Customer Support versus Chatbot Platform. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

LiveChat	UChat	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Supported formats – PDFs and website crawling only (max 2,000 pages) Plan limits – Team: 10 files/3 sites, Business: 30 files/10 sites ⚠️ NO DOCX, TXT, CSV, Excel – No audio, video, code files (vs 1,400+ formats) ⚠️ NO cloud storage sync – No Google Drive, Dropbox, OneDrive, Notion, Confluence	OpenAI Assistant API integration – Not native RAG, 200MB per file limit Supported formats – PDF, DOCX, TXT, CSV, HTML ⚠️ No website crawling or auto-sync – Manual upload only, no YouTube transcripts ⚠️ No cloud integrations – Requires Zapier/Make for Drive, Dropbox, Notion	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Messaging platforms – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS, email 200+ marketplace integrations – Zapier (5,000+ apps), HubSpot, Salesforce, Zendesk, Intercom E-commerce platforms – Shopify, WooCommerce, BigCommerce native plugins ✅ Custom integrations – Webhooks with JSON payloads, 10s response timeout	15+ messaging channels – WhatsApp, Messenger, Instagram, Telegram, Line, WeChat, VK, others Omnichannel deployment – Build once, launch on 8 channels with unified inbox Zapier integration – 10 triggers + 10 actions via Pabbly Connect Webhook system – 5 inbound webhooks, all HTTP methods supported	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
200+ Integration Ecosystem ( Core Differentiator)
✅ Mature marketplace – 200+ pre-built integrations after 20+ years development ✅ Enterprise CRM depth – Deep Salesforce, HubSpot, Zendesk, Intercom integrations ✅ E-commerce validated – Official Shopify/WooCommerce/BigCommerce plugins ✅ Webhook flexibility – JSON payloads, 10s timeouts for custom workflows (8/10 differentiator)	N/A	N/A
Agent Chat A P I v3.5 ( Differentiator)
Dual transport – REST API and WebSocket (RTM) for real-time communication Official SDKs – JavaScript/Node.js, iOS (Swift), Android (Kotlin), Customer SDK OAuth 2.1 PKCE – Modern auth plus Personal Access Tokens ⚠️ Rate limits – 180 requests/min may constrain high-volume apps ⚠️ Chat ops focus – No RAG APIs for semantic search or embedding management	N/A	N/A
Core Agent Features
AI Reply Suggestions – Context-based response recommendations from knowledge sources Text Enhancement – Grammar correction and tone polishing before sending AI Insights – Analyzes 1,000+ queries in 30s for trends ⚠️ NO anti-hallucination – No citation attribution or source tracing	AI-driven workflows – Visual builder for sales, support, engagement automation 15+ social channels – WhatsApp, Instagram, Messenger, others with unified management Smart AI agents – No-code automation, multi-agent connectivity 5,000+ app integrations – Zapier, Pabbly Connect, Make middleware	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Chat Bot Automation ( Separate Product)
Visual builder – Drag-and-drop no-code chatbot with NLP Proprietary engine – Internal NLP, doesn't use OpenAI/Bard/Bing ⚠️ Additional cost – $52/month on top of LiveChat subscription ⚠️ NO LLM selection – Proprietary only, no GPT-4/Claude/Gemini access	N/A	N/A
Widget Customization & White- Labeling
Live editor – Theme presets, custom hex colors, logo uploads, positioning WCAG 2.1 AA – Accessibility with screen readers, keyboard navigation Mobile responsive – Device-specific settings and hiding options ⚠️ White-label Enterprise only – Requires custom pricing, minimum 5 seats	N/A	N/A
L L M Model Options
⚠️ NO model selection – Proprietary AI engine only ⚠️ NO GPT-4, Claude, Gemini – Cannot choose LLM providers ⚠️ NO BYOLLM – No custom models or fine-tuning ⚠️ Opaque processing – Architecture and training data not documented (3/10 flexibility)	Multi-model support – GPT-4-turbo, GPT-4-vision, Claude, Gemini, DeepSeek, Grok, Coze Function calling – AI triggers real-time actions during conversations No AI cost markup – Users connect their own API keys directly	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Agent Chat API v3.5 – REST and WebSocket with OAuth 2.1 PKCE Mobile SDKs – iOS (Swift, iOS 15.6+), Android (Kotlin via Gradle) ✅ Strong documentation – Postman collections, tutorials, Discord community ⚠️ NO Python SDK – JavaScript/mobile only, limits backend integration	⚠️ No official SDKs – No Python, JavaScript, or Node.js libraries Swagger/OpenAPI 3.0 docs – Main API and Partner API Partner API – User/workspace CRUD, plan management, Master API Key JavaScript function nodes – Custom code execution, 6 variable types, math functions	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
R A G Implementation & Accuracy
⚠️ NOT RAG-as-a-Service – No vector database, embeddings, retrieval pipeline ⚠️ NO chunking/embedding controls – Size, overlap, model selection not exposed ⚠️ NO hybrid search – No keyword + semantic combination ⚠️ NO anti-hallucination – No citations, source verification (2/10 RAG platform)	N/A	N/A
Performance & Accuracy
Real-time delivery – Sub-second message delivery, praised for reliability Scalability – 37,000+ businesses, enterprise customers (Adobe, PayPal, IKEA) ⚠️ NO accuracy benchmarks – No published AI retrieval metrics ⚠️ Operational focus – Metrics for queue times, agent response, not AI accuracy	✅ 99.7% uptime SLA – Maximum 10 hours maintenance yearly with 48-hour notice Accuracy depends on LLM – OpenAI Assistant API-dependent, no native vector control	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Security & Privacy
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star Encryption – TLS transit, AES-256 at rest Data residency – EU (Poland) compliance with account isolation ⚠️ SSO/SAML Enterprise only – Significant gap for mid-market identity management	✅ GDPR compliance – DPA available, encryption at rest/in transit 3-month data retention – Deletion within 3 days on request ⚠️ No SOC 2, HIPAA, ISO 27001 – Limits enterprise adoption ⚠️ No SSO/SAML, limited RBAC – Only 3 roles, no enterprise identity providers	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Full Compliance Portfolio ( Core Differentiator)
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star ✅ FedRAMP unique – Rare federal authorization enables government contracts ✅ PCI DSS masking – Built-in payment card protection for financial services ✅ HIPAA BAA – Business Associate Agreement for healthcare compliance (9/10 differentiator)	N/A	N/A
Observability & Monitoring
Real-time monitoring – Agent status, queue depth, visitor activity dashboards Chat metrics – Volume, missed chats, response times, agent performance, CSAT Staffing predictions – AI scheduling optimization (Business+ plans) ⚠️ NO AI metrics – No retrieval accuracy, semantic search, hallucination monitoring	Metrics tracked – Conversations, messages, leads, demographics, engagement rates Conversation logs – Full history with user profiles, custom fields, tags ⚠️ Basic analytics – No open/click tracking, no unrecognized input analytics	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
Starter – $20/agent/month, 60-day history, 1 user Team – $41/agent/month, unlimited history, 10 files/3 sites Business – $59/agent/month, staffing predictions, 30 files/10 sites Enterprise – Custom pricing, min 5 seats, SSO/SAML, white-label, HIPAA ⚠️ Cost escalation – 10 agents + ChatBot = $642/month ($7,704/year)	Free plan – 1 bot, 200 users, 1 member, 1 channel Business ($10/mo) – 1 bot, 1,000 users, 5 members, 8 channels Partner ($199/mo) – 5 bots, 10,000 users, full white-labeling, 100% profit retention ✅ Best value – $10/month for 12+ channels, no AI markup	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Support & Ecosystem
✅ 24/7 support – Live chat and email, consistently praised (4.5/5 G2, 4.6/5 Capterra) Developer docs – Extensive at developers.livechat.com with Postman, tutorials Enterprise SLA – Guaranteed response times on custom contracts Common criticisms – Rising prices, per-agent scaling costs, fragmented ChatBot product	Email support – ticket@uchat.com.au, 1-day response time Facebook community – 75,000+ members, highly active 700+ YouTube tutorials – Extensive video library UChat Academy – 4-module training with certifications ✅ 4.9/5 Capterra rating – 72 reviews, 160+ templates	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations
⚠️ Platform classification – Human-agent live chat with AI, NOT RAG-as-a-Service ✅ Primary strength – Customer support workflows with 200+ integrations, seven certifications ⚠️ Knowledge gap – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code files ⚠️ NO RAG infrastructure – No vector DB, embeddings, chunking, similarity thresholds	⚠️ Platform still young – Server resource limits, asset limitations ⚠️ Internet dependency – Unpredictable QoS for voice/video, BYOC challenges ⚠️ Multi-vendor troubleshooting – Complicates support, increases resolution time	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
A I Models
Proprietary engine – Internal NLP, doesn't rely on OpenAI/Bard/Bing ⚠️ NO LLM selection – Cannot choose GPT-4, Claude, Gemini ⚠️ Opaque architecture – Model training data, capabilities not documented ⚠️ NO BYOLLM – No model routing, fine-tuning, custom models (3/10 flexibility)	N/A	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
⚠️ NOT RAG platform – No vector DB, embedding controls, retrieval pipeline ⚠️ Limited sources – PDFs and websites only (max 2,000 pages, 10-30 files) ⚠️ Human-agent focus – Agent workflows, not autonomous retrieval (2/10 RAG rating)	OpenAI Assistant API – Not native RAG, relies on OpenAI embeddings Document support – PDF, DOCX, TXT, CSV, HTML up to 200MB ⚠️ No website crawling or auto-sync – Manual upload, no YouTube transcripts ⚠️ No RAG parameter controls – Cannot configure chunking, embeddings, retrieval	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
✅ Customer support – Live chat for 37,000+ businesses with AI agent augmentation ✅ E-commerce – Shopify/WooCommerce/BigCommerce native integrations ✅ Multi-channel – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS ⚠️ NOT suitable for – Autonomous knowledge retrieval, programmatic document search	Agency/reseller white-labeling – Partner plan ($199/mo), 100% profit retention Omnichannel engagement – 15+ messaging platforms with unified inbox E-commerce automation – WhatsApp catalogue, cart recovery, Shopify/WooCommerce ⚠️ NOT ideal for – Advanced RAG, enterprise compliance (SOC 2/HIPAA), SSO/SAML	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star ✅ Data privacy – Customer data never used for training, zero-retention policies Encryption – TLS transit, AES-256 at rest, regional data residency ⚠️ HIPAA/SSO Enterprise only – Min 5 seats ($6,000/year minimum)	N/A	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Starter – $20/agent/month, 60-day history, 1 user Team – $41/agent/month, unlimited history, 400 users, AI features Business – $59/agent/month, staffing predictions, full AI features Enterprise – Custom pricing (min 5 seats), SSO/SAML, white-label, HIPAA ⚠️ Cost escalation – Per-agent model criticized for scaling vs project pricing	Free plan – 1 bot, 200 users, 1 member, 1 channel Business ($10/mo) – 1 bot, 1,000 users, 5 members, 8 channels Partner ($199/mo) – 5 bots, 10,000 users, full white-labeling, 100% profit retention ✅ Value proposition – $10/month for 12+ channels, 40-90% cheaper than competitors	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
✅ 24/7 support – Live chat/email, consistently praised (4.5/5 G2, 4.6/5 Capterra) Developer docs – Extensive at developers.livechat.com with Postman, tutorials Enterprise SLA – Guaranteed response times, uptime commitments SDK support – JavaScript, iOS (Swift), Android (Kotlin), Customer SDK	N/A	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ NOT RAG platform – Human-agent live chat, not autonomous retrieval (2/10 RAG) ⚠️ Limited formats – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code ⚠️ NO LLM flexibility – Proprietary engine only, no GPT-4/Claude/Gemini ⚠️ Fragmented product – ChatBot requires separate $52/month purchase ⚠️ Cost scaling – Per-agent pricing criticized, 10 agents = $642/month	⚠️ Basic analytics – No open/click tracking, no unrecognized input analytics ⚠️ OpenAI dependency for RAG – Not native RAG, limited by OpenAI system ⚠️ No native knowledge connectors – Manual uploads, no Drive/Notion/Confluence ⚠️ Limited compliance – No SOC 2/HIPAA/ISO 27001, restricts regulated industries ⚠️ Basic RBAC, no SSO/SAML – Only 3 roles, no official SDKs	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Chatbot Features
N/A	Visual flow builder – Drag-and-drop interface, no coding required Multi-agent orchestration – Role-based routing with context handoff Token limits & summarization – 500/1,000 token limits, auto-summarization after 10-100 messages Constraints & guardrails – 20,000 character instruction fields per agent	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
N/A	Full white-labeling (Partner plan) – Custom domain, logo, favicon, free SSL Branded mobile apps – Generic free, fully branded as paid add-on $99 one-time fee – Custom dashboard design implementation Domain restrictions – Embed widgets only on verified domains	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
Mini- App Ecosystem
N/A	119 third-party apps – Available in Mini-App Store Two development approaches – JSON-based (v1), flow-based (v2)	N/A
Human Handoff & Live Chat
N/A	Native mobile apps – iOS ("UChat Live Chat"), Android ("UChat") Third-party integrations – Intercom, Freshchat, Front, JivoChat, Drift, Slack 30-minute support window – Resets with each agent message	N/A
E-commerce & Payments
N/A	WhatsApp Product Catalogue – Native checkout within conversations Voice payment processing – Take payments during IVR calls (unique) Payment integrations – Shopify, WooCommerce, Stripe, PayPal, Razorpay, Billplz	N/A
Voice & I V R Capabilities
N/A	Multi-level IVR menus – Call routing, SMS fallback, voicemail Automated payment collection – During calls (unique capability)	N/A
Competitive Positioning
N/A	Market position – Mid-market omnichannel platform, affordable ManyChat alternative Target customers – Agencies/resellers, e-commerce, voice/IVR businesses ✅ Pricing advantage – $10/month for 1,000 users across 8 channels ✅ Channel breadth – 15+ platforms, unique voice payment processing ⚠️ Limitations – Basic analytics, no SOC 2/HIPAA, limited RBAC, no SSO	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
R A G-as-a- Service Assessment
N/A	Platform type – Conversational AI with OpenAI Assistant API (not pure RAG) Document support – PDF, DOCX, TXT, CSV, HTML with 200MB limit ⚠️ Knowledge limitations – No web crawling, YouTube, or cloud storage integrations ✅ Multi-agent orchestration – Good role-based routing with context handoff ✅ LLM flexibility – Excellent model support (OpenAI, Claude, Gemini) Best for – Multi-channel engagement, SMBs and agencies	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Customization & Flexibility ( Behavior & Knowledge)
N/A	Visual flow builder – Drag-and-drop interface for workflows Multi-agent orchestration – Role-based routing with context handoff Temperature & token config – Per-agent settings, 500/1,000 token limits Constraints and guardrails – 20,000 character instruction limit per agent	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
No- Code Interface & Usability
N/A	N/A	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one

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Final Thoughts

Final Verdict: LiveChat vs UChat

After analyzing features, pricing, performance, and user feedback, both LiveChat and UChat are capable platforms that serve different market segments and use cases effectively.

When to Choose LiveChat

You value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks
Exceptional compliance portfolio: SOC 2 + GDPR + HIPAA + ISO 27001 + PCI DSS + FedRAMP + CSA Star Level 1

Best For: Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy)

When to Choose UChat

You value exceptional value - $10/month for 12+ channels vs manychat's $15/month for 4 channels
Industry-leading white-label capabilities at $199/month with 100% profit retention for agencies
QR code channel switching enables seamless web-to-WhatsApp handoff with conversation context

Best For: Exceptional value - $10/month for 12+ channels vs ManyChat's $15/month for 4 channels

Migration & Switching Considerations

Switching between LiveChat and UChat requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

LiveChat starts at $20/month, while UChat begins at $10/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between LiveChat and UChat comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 3, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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