Data Ingestion & Knowledge Sources
✅ Ready-Made Connectors – Google Drive, Gmail, Notion, Confluence auto-sync data automatically✅ Multi-Format Upload – PDF, DOCX, TXT, Markdown, URL/sitemap crawling supported✅ Automatic Retraining – Manual or automatic knowledge base updates keep RAG current✅ Real-Time Indexing – Launch RAG pipelines with immediate content updates and synchronization
✅ PDF uploads & public website crawling – Zendesk help center content indexing supported✅ Proprietary interactive guide format – Primary content model with visual editor⚠️ No cloud storage integrations – Missing Google Drive, Dropbox, Notion, SharePoint, YouTubeContent limits: Basic (5 guides, 400 views/mo), Small Business (unlimited, 4K views/mo), Enterprise (custom)
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archivesWebsite crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public contentMultimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-inCloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-syncKnowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectorsMassive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
✅ Multi-Channel – Slack, Telegram, WhatsApp, Facebook Messenger, Microsoft Teams, chat widget✅ Webhooks & Zapier – External actions: tickets, CRM updates, workflow automation✅ Support Workflows – Real-time chat, easy escalation, customer-support focused design⚠️ No Native UI – RAG API platform requires custom chat interface development
✅ Deep help desk integrations – Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow✅ Zapier integration – Webhook triggers for form submissions and completions✅ Analytics integrations – Segment, Google Analytics⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams
Website embedding – Lightweight JS widget or iframe with customizable positioningCMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce toolsMCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, WindsurfOpenAI SDK compatible – Drop-in replacement for OpenAI API endpointsLiveChat + Slack – Native chat widgets with human handoff capabilities
✅ RAG Architecture – Context-aware answers from your data only, reduces hallucinations significantly✅ Multi-Turn Context – Full session history, 95+ languages out of box✅ Lead Capture – Automatic lead capture with human escalation on demand✅ Fallback Handling – Human handoff and messages when bot confidence low
✅ Interactive step-by-step guides – Visual flow builder with branching logic✅ Decision trees and checklists – Task management with progress tracking✅ Contact forms and lead capture – Integrated customer information collection✅ Multi-language support – Auto-translation on Enterprise plan
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI✅ Source citations – Every response includes clickable links to original documents✅ 93% resolution rate – Handles queries autonomously, reducing human workload✅ 92 languages – Native multilingual support without per-language config✅ Lead capture – Built-in email collection, custom forms, real-time notifications✅ Human handoff – Escalation with full conversation context preserved
✅ Widget Customization – Logos, colors, welcome text, icons match brand perfectly✅ White-Label – Remove Ragie branding entirely for clean deployment✅ Domain Allowlisting – Lock bot to approved sites for security⚠️ Moderate Customization – Not as extensive as fully white-labeled custom solutions
✅ Visual no-code editor – Intuitive interface for guides, decision trees, forms✅ CSS customization on all paid plans – White-labeling Enterprise only✅ Small learning curve – Users create guides in under 30 minutes⚠️ Cannot edit on mobile devices – Desktop-only guide creation
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost2-minute setup – No-code wizard with drag-and-drop interfacePersona customization – Control AI personality, tone, response style via pre-promptsVisual theme editor – Real-time preview of branding changesDomain allowlisting – Restrict embedding to approved sites only
✅ OpenAI GPT-4o – Primary "accurate" mode for depth, advanced reasoning, quality✅ GPT-4o-mini – "Fast" mode balances quality with speed for volume✅ Claude 3.5 Sonnet – Confirmed support through RAG-as-a-Service architecture integration✅ Mode Toggle – Switch fast/accurate modes per chatbot without code changes⚠️ No Model Agnosticism – OpenAI/Claude only; no Llama, Mistral, custom deployment
⚠️ Undisclosed proprietary LLM – No model selection or transparency on provider✅ AI Profiles (20) & Custom Instructions (100) – Define tone, boundaries, behavior✅ Guided AI Answers – Predefined responses for sensitive scenarios bypass AI✅ Knowledge-grounded approach – Anchored responses reduce hallucinations vs generic chatbots
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o availableClaude 4.5 – Anthropic's Opus available for EnterpriseAuto model routing – Balances cost/performance automaticallyZero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
✅ REST API – Complete coverage: bot management, data ingestion, answers, clear docs✅ TypeScript/Python SDKs – Official SDKs for production-grade RAG development workflows✅ No-Code Builder – Drag-and-drop dashboard for non-devs, API for heavy lifting✅ SourceSync API – Headless RAG layer for fully customizable retrieval backends
✅ REST API – User provisioning, content management, widget control✅ Mobile SDKs (Enterprise only) – iOS, Android, React Native, Flutter⚠️ No Python/Node.js SDKs – No GraphQL, OpenAPI specs, or API sandbox
REST API – Full-featured for agents, projects, data ingestion, chat queriesPython SDK – Open-source customgpt-client with full API coveragePostman collections – Pre-built requests for rapid prototypingWebhooks – Real-time event notifications for conversations and leadsOpenAI compatible – Use existing OpenAI SDK code with minimal changes
✅ Hybrid Search – Re-ranking, smart partitioning, semantic + keyword retrieval✅ Fast/Accurate Modes – Speed-optimized or depth-focused responses per configuration✅ Citation Support – Answers grounded in sources with traceable references✅ Entity Extraction – Structured data from unstructured documents for advanced querying
✅ 71% self-serve success rate – Company data with AI Answers feature✅ 70-76% ticket reduction – Documented in case studies✅ 99.9% uptime claimed – No published SLA or response time details⚠️ Flow reports update every 15 min – Not real-time analytics
Sub-second responses – Optimized RAG with vector search and multi-layer cachingBenchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants APIAnti-hallucination tech – Responses grounded only in your provided contentOpenGraph citations – Rich visual cards with titles, descriptions, images99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Customization & Flexibility ( Behavior & Knowledge)
✅ KB Updates – Hit "retrain," recrawl, upload files anytime in dashboard✅ Personas & Prompts – Set tone, style, quick prompts for behavior✅ Multiple Bots – Spin up bots per team/domain under one account✅ Functions Feature – Perform actions (tickets, CRM) directly in chat
✅ CSS and HTML customization – Change layout and look with custom code✅ Intuitive no-code tools – Easy customization without coding for basics✅ Personalized content – Use customer data for targeted experiences✅ Rich media support – Images, GIFs, videos, annotations
Live content updates – Add/remove content with automatic re-indexingSystem prompts – Shape agent behavior and voice through instructionsMulti-agent support – Different bots for different teamsSmart defaults – No ML expertise required for custom behavior
✅ Growth Plan – ~$79/month for small teams, basic multi-channel support✅ Pro/Scale Plan – ~$259/month with expanded capacity, messages, bots, crawls✅ Enterprise Plan – Custom pricing for large deployments, dedicated support, SLAs✅ Smooth Scaling – Message credits scale costs with usage, no linear explosions✅ 7-Day Free Trial – Full feature access to test everything risk-free
Basic (Free): 5 guides, 400 views/mo, 1 seat, single languageSmall Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customizationEnterprise (~$39K/year avg): Custom views, unlimited seats, AI Answers add-on, Mobile SDKs, SAML SSO⚠️ Overage pricing escalates – +15K views = $200/mo, auto-upgrade after 2 months
Standard: $99/mo – 60M words, 10 botsPremium: $449/mo – 300M words, 100 botsAuto-scaling – Managed cloud scales with demandFlat rates – No per-query charges
✅ HTTPS/TLS & Encryption – Industry standard in-transit, data-at-rest encryption protection✅ Workspace Isolation – Customer data stays isolated, no cross-tenant leakage✅ SOC 2/GDPR/HIPAA – Type II certified, GDPR/HIPAA/CASA/CCPA compliant infrastructure✅ Access Controls – Dashboard permissions, API key management, audit logging⚠️ Cloud-Only SaaS – No on-premise/air-gapped deployment options for regulated industries
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 compliant✅ Trust Center – trust.stonly.com with security documentation, subprocessor lists✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA
SOC 2 Type II + GDPR – Third-party audited complianceEncryption – 256-bit AES at rest, SSL/TLS in transitAccess controls – RBAC, 2FA, SSO, domain allowlistingData isolation – Never trains on your data
Observability & Monitoring
✅ Dashboard Metrics – Chat histories, sentiment, key performance indicators displayed✅ Daily Digests – Email summaries keep team informed without logins⚠️ Basic Analytics – Not as comprehensive as dedicated conversation analytics platforms
✅ Insights Dashboard – Views, visitors, bounce rates, drop-off analysis✅ NPS surveys (all plans) – CSAT and CES Enterprise only✅ Data export – Segment, Zapier, Google Analytics integration
Real-time dashboard – Query volumes, token usage, response timesCustomer Intelligence – User behavior patterns, popular queries, knowledge gapsConversation analytics – Full transcripts, resolution rates, common questionsExport capabilities – API export to BI tools and data warehouses
✅ Email Support – 24-48hr response; faster for Enterprise customers✅ Submit Request Form – Feature requests, integration suggestions, custom needs✅ Partner Program – Agency partnerships for consultants, resellers, ecosystem growth✅ Live Demo – Interactive environment for evaluating platform before trial⚠️ No Phone Support – Email-based on standard plans; phone likely Enterprise-only
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised in 32 reviews✅ Email and chat support – Dedicated support on Enterprise plan✅ Pre-built templates – Quick onboarding, guides created in under 30 minutes
Comprehensive docs – Tutorials, cookbooks, API referencesEmail + in-app support – Under 24hr response timePremium support – Dedicated account managers for Premium/EnterpriseOpen-source SDK – Python SDK, Postman, GitHub examples5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
✅ Agentic Retrieval – Multi-step engine: decomposes queries, self-checks, compiles cited answers✅ MCP Server – Context-Aware descriptions enable accurate agent tool routing decisions✅ Multi-Step Reasoning – Sequential retrieval operations with self-validation for complex queries✅ Summary Index – Avoid document affinity problems through intelligent summarization⚠️ No Built-In UI – API platform requires custom chat interfaces, not turnkey
✅ Knowledge-grounded responses – Verified structured knowledge prevents hallucinations✅ AI Agent Assist – Summarizes tickets, suggests paths, drafts responses✅ Process automation – Define workflows linked to back-office tools✅ 71% self-serve success rate – Personalized knowledge adapts to needs
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasksMulti-Agent Systems – Specialized agents for support, sales, knowledgeMemory & Context – Persistent conversation history across sessionsTool Integration – Webhooks + 5,000 Zapier apps for automationContinuous Learning – Auto re-indexing without manual retraining
Additional Considerations
✅ Functions Feature – Bot performs real actions (tickets, CRM) in chat✅ Headless API – SourceSync gives devs fully customizable retrieval layer✅ Free Developer Tier – Test production-grade RAG infrastructure without commitment⚠️ Functions Complexity – Advanced workflows require technical setup, not fully no-code
⚠️ Limited UI customization – Cannot fully match specific brand requirements⚠️ No offline access – Requires internet connectivity for guide availability⚠️ Performance degradation with large guides – Scalability concerns with complexity⚠️ View-based pricing – Additional fees for exceeding 4K views/mo
Time-to-value – 2-minute deployment vs weeks with DIYAlways current – Auto-updates to latest GPT modelsProven scale – 6,000+ organizations, millions of queriesMulti-LLM – OpenAI + Claude reduces vendor lock-in
No- Code Interface & Usability
✅ Guided Dashboard – Paste URL or upload files, up running fast✅ Pre-Built Templates – Live demo, simple embed snippet for painless deployment✅ In-Platform Guidance – Visual walkthrough of configuration, deployment for no-code users✅ Knowledge Base – Self-service docs covering setup, integrations, troubleshooting guides
✅ 4.8/5 ease of use rating – Visual drag-and-drop editor, no coding required✅ Small learning curve – Non-technical teams productive quickly✅ Pre-built templates – Common scenarios covered for faster creation
2-minute deployment – Fastest time-to-value in the industryWizard interface – Step-by-step with visual previewsDrag-and-drop – Upload files, paste URLs, connect cloud storageIn-browser testing – Test before deploying to productionZero learning curve – Productive on day one
✅ Market Position – Developer-friendly RAG balancing no-code dashboard with API flexibility✅ Target Customers – SMBs needing quick chatbot, multi-channel teams, devs wanting flexibility✅ Key Competitors – Chatbase.co, Botsonic, SiteGPT, CustomGPT, SMB no-code chatbot platforms✅ Competitive Advantages – Hybrid search, SourceSync API, Functions, 95+ languages, ready connectors✅ Pricing Advantage – Mid-range $79-$259/month, straightforward tiers, smooth scaling, best value✅ Use Case Fit – Multi-channel support, simple REST API, webhook/Zapier CRM/ticket integration
✅ Unique interactive guide format – Structured support content vs free-form chat✅ 70-76% ticket reduction – 71% self-serve success rate documentedvs CustomGPT: Different categories (knowledge base vs RAG-as-a-Service)Target: Support teams using Zendesk/Salesforce, not RAG developers
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricingvs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% fastervs Botsonic/Chatbase – More file formats, source citations, no hidden costsvs LangChain – Production-ready in 2 min vs weeks of development
✅ OpenAI GPT-4o – "Accurate" mode for depth, comprehensive analysis, highest quality✅ GPT-4o-mini – "Fast" mode balances quality with rapid response times✅ Claude 3.5 Sonnet – Anthropic integration enables Claude model deployment in production✅ 2024 Models – Updated for latest including gpt-4o-mini long-context improvements⚠️ Limited Selection – Only GPT-4o/mini toggle; no multi-model routing by complexity
⚠️ Undisclosed Proprietary LLM – No model selection or transparency✅ AI Profiles (20) & Custom Instructions (100) – Define tone and boundaries✅ Guided AI Answers – Predefined responses for sensitive scenarios✅ Knowledge-grounded approach – Anchored responses reduce hallucinations
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 seriesAnthropic – Claude 4.5 Opus/Sonnet (Enterprise)Auto-routing – Intelligent model selection for cost/performanceManaged – No API keys or fine-tuning required
✅ Hybrid Search – Semantic vector + keyword retrieval for comprehensive document matching✅ Re-Ranking Engine – Surfaces most relevant content from retrieved docs✅ Smart Partitioning – Intelligent chunking for optimized retrieval across large KBs✅ Citation Support – Answers grounded in sources with traceable transparency✅ 95+ Languages – Multilingual RAG without separate configurations for global bases⚠️ Retraining Workflow – Manual retraining unless automatic mode enabled, not real-time
✅ AI Answers (Enterprise add-on) – Grounded in guides, websites, PDFs✅ 71% self-serve success rate – Confidence-based fallback to ML search⚠️ Limited data sources – No Google Drive, Dropbox, Notion, SharePoint, YouTube⚠️ Manual content updates – No automatic syncing from external sources
GPT-4 + RAG – Outperforms OpenAI in independent benchmarksAnti-hallucination – Responses grounded in your content onlyAutomatic citations – Clickable source links in every responseSub-second latency – Optimized vector search and cachingScale to 300M words – No performance degradation at scale
✅ Customer Support – Self-service bots from help articles, reduce tickets up to 70%✅ Internal Assistants – Employee-facing AI with Google Drive, Notion, Confluence knowledge✅ Multi-Channel Support – Unified deployment: Slack, Telegram, WhatsApp, Messenger, Teams✅ Website Widgets – Real-time engagement, lead capture, instant question answering✅ CRM Integration – Functions create tickets, update CRM, trigger workflows from chat
✅ Customer support ticket deflection – 70-76% reduction through interactive guides✅ Deep help desk integration – Zendesk, Salesforce, Freshdesk, ServiceNow workflows✅ Interactive onboarding – Step-by-step guides, decision trees, checklists✅ Multi-language support – Auto-translation for global teams (Enterprise)
Customer support – 24/7 AI handling common queries with citationsInternal knowledge – HR policies, onboarding, technical docsSales enablement – Product info, lead qualification, educationDocumentation – Help centers, FAQs with auto-crawlingE-commerce – Product recommendations, order assistance
✅ AES-256 & TLS – Encryption at rest and in transit, zero training use✅ SOC 2 Type II – Certified for GDPR, HIPAA, CASA, CCPA compliance✅ Domain Allowlisting – Lock chatbots to approved domains for security✅ Audit Logging – Activity tracking for compliance monitoring, incident investigation⚠️ Cloud-Only – No on-premise for air-gapped/highly regulated requirements
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1✅ Trust Center – trust.stonly.com with documentation, subprocessor lists✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA⚠️ Data residency not documented – May limit certain jurisdiction deployments
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance256-bit AES encryption – Data at rest; SSL/TLS in transitSSO + 2FA + RBAC – Enterprise access controls with role-based permissionsData isolation – Never trains on customer dataDomain allowlisting – Restrict chatbot to approved domains
✅ Free Trial – 7 days full access, test everything risk-free✅ Growth – ~$79/month for small teams starting chatbot deployment✅ Pro/Scale – ~$259/month expanded capacity: messages, bots, crawls, uploads✅ Enterprise – Custom pricing for large deployments, dedicated support, SLAs✅ Transparent Pricing – Straightforward tiers without hidden fees or confusing per-feature charges
Basic (Free): 5 guides, 400 views/mo, 1 seat, single languageSmall Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customizationEnterprise (~$39K/year avg): Custom views, unlimited seats, white-label, SAML SSO, Mobile SDKs⚠️ Overage pricing: +15K views = $200/mo, auto-upgrade after 2 consecutive months
Standard: $99/mo – 10 chatbots, 60M words, 5K items/botPremium: $449/mo – 100 chatbots, 300M words, 20K items/botEnterprise: Custom – SSO, dedicated support, custom SLAs7-day free trial – Full Standard access, no chargesFlat-rate pricing – No per-query charges, no hidden costs
✅ Email Support – 24-48hr standard response; faster for Enterprise tier✅ REST API Docs – Clear documentation with live examples covering all endpoints✅ Daily Digests – Automated performance summaries, conversation metrics without logins✅ Partner Program – Agency partnerships for consultants, implementers, resellers ecosystem⚠️ No Phone Support – Email-based only on standard plans; phone Enterprise-reserved
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised consistently✅ Email and chat support – Dedicated support on Enterprise plan✅ Pre-built templates & tutorials – Guides created in under 30 minutes
Documentation hub – Docs, tutorials, API referencesSupport channels – Email, in-app chat, dedicated managers (Premium+)Open-source – Python SDK, Postman, GitHub examplesCommunity – User community + 5,000 Zapier integrations
R A G-as-a- Service Assessment
✅ Platform Type – TRUE RAG-AS-A-SERVICE API platform, August 2024, $5.5M seed✅ Core Mission – Developers build AI apps connected to data, outstanding RAG results✅ API-First Architecture – TypeScript/Python SDKs, reliable ingest, latest RAG techniques chunking/re-ranking✅ RAG Leadership – Summary Index, Entity Extraction, Agentic Retrieval, MCP Server✅ Managed Service – Free dev tier, pro for production, enterprise scale, no infrastructure⚠️ vs No-Code – No native widgets/Slack/WhatsApp/builders/analytics/lead capture, requires custom UI
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI⚠️ Limited data sources – PDF, public web, Zendesk only✅ Strong hallucination controls – Grounded in structured contentBest for: Customer support ticket deflection, not flexible RAG backends
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructureAPI-first – REST API, Python SDK, OpenAI compatibility, MCP ServerNo-code option – 2-minute wizard deployment for non-developersHybrid positioning – Serves both dev teams (APIs) and business users (no-code)Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Limitations & Considerations
⚠️ OpenAI/Claude Only – Cannot deploy Llama, Mistral, custom open-source models⚠️ Cloud-Only – No self-hosting, on-premise, air-gapped for regulated industries⚠️ Message Credit Caps – High-volume requires plan upgrades or Enterprise pricing⚠️ Crawler Limits – URL/sitemap scope limited by plan tier, large sites need higher⚠️ Emerging Platform – Newer vs established competitors, smaller integration ecosystem
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI⚠️ AI Answers Enterprise-gated – ~$39K/year, not available on $249/mo tier⚠️ Limited data sources – PDF, web, Zendesk only; no cloud storage⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft TeamsNot ideal for: Pure RAG API, multi-tenant SaaS backends, model customization needs
Managed service – Less control over RAG pipeline vs build-your-ownModel selection – OpenAI + Anthropic only; no Cohere, AI21, open-sourceReal-time data – Requires re-indexing; not ideal for live inventory/pricesEnterprise features – Custom SSO only on Enterprise plan
Core Knowledge Base Features N/A
✅ Interactive step-by-step guides – Visual flow builder with branching logic✅ Decision trees, checklists, forms – Contact forms and lead capture✅ Content versioning – Side-by-side comparison, instant restore (Business+)✅ Multi-language support – Auto-translation on Enterprise plan
N/A
A I Answers Feature ( Enterprise Only) N/A
⚠️ Enterprise add-on only – Not included in Small Business plan✅ Generative AI grounded – Anchored in Stonly guides, websites, PDFs✅ Confidence-based fallback – Switches to ML-powered search when confidence low✅ 71% self-serve success rate – Hallucination reduction through knowledge-grounding
N/A
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