Azumo vs SearchUnify

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

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Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Azumo and SearchUnify across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Azumo and SearchUnify, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose Azumo if: you value highly skilled nearshore developers in same timezone
  • Choose SearchUnify if: you value g2 leader for 21 consecutive quarters (5+ years) in enterprise search - exceptional market validation vs newer rag startups

About Azumo

Azumo Landing Page Screenshot

Azumo is top-rated nearshore ai development services for custom solutions. Azumo is a leading nearshore software development company specializing in custom AI and machine learning solutions, offering dedicated teams and enterprise-grade development services for businesses looking to build intelligent applications. Founded in 2016, headquartered in San Francisco, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
92/100
Starting Price
$100000/mo

About SearchUnify

SearchUnify Landing Page Screenshot

SearchUnify is ai-powered unified enterprise search and knowledge management. Enterprise cognitive search platform with proprietary Federated RAG (FRAG™) architecture, 100+ pre-built connectors, and mature Salesforce integration. G2 Leader for 21 consecutive quarters (5+ years). Parent company Grazitti Interactive (founded 2008) maintains SOC 2 Type 2 + ISO 27001 + HIPAA compliance. BYOLLM flexibility supports OpenAI, Azure, Google Gemini, Hugging Face, custom models. Critical gaps: NO WhatsApp/Telegram messaging, NO public pricing (AWS Marketplace: $0.01-$0.025/request), NO Zapier integration. Enterprise search heritage vs RAG-first positioning. Founded in 2008 (Grazitti), SearchUnify product launched ~2012, headquartered in Panchkula, India / San Jose, CA, USA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
84/100
Starting Price
Custom

Key Differences at a Glance

In terms of user ratings, Azumo in overall satisfaction. From a cost perspective, SearchUnify offers more competitive entry pricing. The platforms also differ in their primary focus: AI Development versus Enterprise Search. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

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Azumo
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SearchUnify
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Data Ingestion & Knowledge Sources
  • Custom ETL Pipelines – Pulls from proprietary systems, SharePoint, wikis, cloud storage into single index
  • Unstructured + Structured – PDFs, HTML, multimedia, databases, spreadsheets unified knowledge base Learn more
  • Vector Databases – Pinecone, Weaviate integration for domain-specific data indexing and retrieval
  • 35+ content parsers – PDF, DOC, DOCX, PPT, CSV, TXT, XSL with 12MB size limit per document
  • 100+ pre-built connectors – Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Google Drive
  • YouTube indexing – Channel/playlist/video-level with timestamped transcript search
  • Auto-sync – 15-minute to manual intervals, webhook-based real-time for Box, Docebo
  • ⚠️ No Notion integration – Notable gap vs competitors supporting Notion knowledge bases
  • ⚠️ 12MB document limit – May constrain large PDF processing
  • 1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives
  • Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content
  • Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in
  • Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync
  • Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors
  • Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
  • Bespoke Connectors – Custom integrations for CRM, ERP, internal intranets, legacy systems
  • Multi-Channel Deployment – Web, mobile, Slack, Microsoft Teams via custom interfaces Integration services
  • Native search clients – Salesforce Service Console, ServiceNow, Zendesk, Khoros, Slack
  • Salesforce Summit Partner – Highest tier with AppExchange, native UX integration
  • RESTful API – OAuth 2.0, Swagger docs, three official SDKs (JS, Python, Java)
  • ⚠️ No consumer messaging – NO WhatsApp, Telegram, Facebook Messenger
  • ⚠️ No Zapier – Significant gap for no-code automation vs 7,000+ app competitors
  • Website embedding – Lightweight JS widget or iframe with customizable positioning
  • CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support
  • 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools
  • MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf
  • OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints
  • LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Chatbot Features
  • RAG Agents – Context-rich answers via advanced relevancy search and prompt engineering
  • Multi-Turn Conversations – Context retention with source attribution for trust See approach
  • Multi-Agent Systems – Complex agent orchestration and multi-step reasoning for business workflows
N/A
  • ✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI
  • ✅ Source citations – Every response includes clickable links to original documents
  • ✅ 93% resolution rate – Handles queries autonomously, reducing human workload
  • ✅ 92 languages – Native multilingual support without per-language config
  • ✅ Lead capture – Built-in email collection, custom forms, real-time notifications
  • ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
  • ✅ Unlimited Customization – Persona, tone, fully branded UI through bespoke development
  • Brand Voice Matching – Voice, greetings, fonts, colors, layouts tailored collaboratively Learn more
  • Theme editor – Colors, fonts, icons, messaging without code
  • NLP Manager – Synonyms, acronyms, keywords per language
  • Visual search tuning – Boost/downgrade rankings via admin UI
  • Temperature controls – Per-persona, use case, audience type
  • Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost
  • 2-minute setup – No-code wizard with drag-and-drop interface
  • Persona customization – Control AI personality, tone, response style via pre-prompts
  • Visual theme editor – Real-time preview of branding changes
  • Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
  • ✅ Model-Agnostic – GPT-4, Claude, LLaMA, Gemini, Cohere, open-source alternatives supported
  • Domain Fine-Tuning – Custom model tuning on business data for performance boost Learn more
  • BYOLLM architecture – Avoid vendor lock-in with flexible model selection
  • Claude via Bedrock – 14-day trial, OpenAI, Azure OpenAI, Google Gemini
  • Hugging Face support – Open-source models for custom deployments
  • Multiple connections – Connect providers simultaneously with failover
  • ⚠️ No auto routing – Manual configuration vs query complexity-based routing
  • GPT-5.1 models – Latest thinking models (Optimal & Smart variants)
  • GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available
  • Claude 4.5 – Anthropic's Opus available for Enterprise
  • Auto model routing – Balances cost/performance automatically
  • Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
  • ⚠️ Custom APIs Only – Tailor-made microservices, no off-the-shelf SDKs or self-service
  • LangChain/Haystack – Internal frameworks with docs and code reviews on delivery See process
  • Three official SDKs – JavaScript (su-sdk), Python (searchunify), Java (Maven)
  • MCP support – su-mcp library for Claude Desktop and LLM tooling
  • RESTful API v2 – Swagger docs, OAuth 2.0 (4-hour access, 14-day refresh tokens)
  • ⚠️ Rate limits unclear – Requires community documentation access
  • ⚠️ No API versioning policy – Potential breaking change risk
  • REST API – Full-featured for agents, projects, data ingestion, chat queries
  • Python SDK – Open-source customgpt-client with full API coverage
  • Postman collections – Pre-built requests for rapid prototyping
  • Webhooks – Real-time event notifications for conversations and leads
  • OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
  • ✅ High Accuracy – Fine-tuned retrieval, advanced reranking for relevant context only
  • Scalable Infrastructure – Efficient vector search, low latency on complex queries Benchmarks
  • 120-second analytics – Near real-time dashboard refresh
  • FRAG™ mitigation – 3-layer architecture reduces hallucinations
  • Customer results – Accela 99.7% cost savings, Cornerstone 98% self-service
  • YouTube timestamps – Transcript search returns exact audio segments
  • Sub-second responses – Optimized RAG with vector search and multi-layer caching
  • Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API
  • Anti-hallucination tech – Responses grounded only in your provided content
  • OpenGraph citations – Rich visual cards with titles, descriptions, images
  • 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Customization & Flexibility ( Behavior & Knowledge)
  • ✅ Complete Control – Multiple datastores, role-based access, custom system prompt tuning
  • Continuous Refinement – Add training data, tune prompts, custom logic integration Learn more
N/A
  • Live content updates – Add/remove content with automatic re-indexing
  • System prompts – Shape agent behavior and voice through instructions
  • Multi-agent support – Different bots for different teams
  • Smart defaults – No ML expertise required for custom behavior
Pricing & Scalability
  • ⚠️ Project-Based Pricing – $10K+ minimum, higher upfront than SaaS subscriptions Pricing
  • ✅ Enterprise Scale – Infrastructure scales with query volume and data growth automatically
N/A
  • Standard: $99/mo – 60M words, 10 bots
  • Premium: $449/mo – 300M words, 100 bots
  • Auto-scaling – Managed cloud scales with demand
  • Flat rates – No per-query charges
Security & Privacy
  • ✅ Data Sovereignty – On-prem or VPC deployments for complete data control
  • Enterprise Compliance – HIPAA, FINRA, GDPR with encryption and granular access Security
N/A
  • SOC 2 Type II + GDPR – Third-party audited compliance
  • Encryption – 256-bit AES at rest, SSL/TLS in transit
  • Access controls – RBAC, 2FA, SSO, domain allowlisting
  • Data isolation – Never trains on your data
Observability & Monitoring
  • Comprehensive Logging – Query performance, retrieval success, response times tracked out-of-box
  • Stack Integration – Splunk, CloudWatch integration for real-time alerts and analytics Learn more
  • 30+ pre-built metrics – Search performance, conversion tracking, content gaps
  • Actionable Insights – AI-generated plain-English recommendations
  • SUVA metrics – Deflection rate, handover, CSAT, LLM token usage
  • Admin activity logs – 30-day retention with CSV export
  • Real-time dashboard – Query volumes, token usage, response times
  • Customer Intelligence – User behavior patterns, popular queries, knowledge gaps
  • Conversation analytics – Full transcripts, resolution rates, common questions
  • Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
  • ✅ White-Glove Support – Dedicated manager, direct dev team access during and post-deployment Details
  • Technology Partnerships – Snowflake partnership, deep expertise across multiple AI platforms
  • SearchUnify Academy – Free training with certifications
  • 97-98% G2 satisfaction – "Ease of Doing Business With" rating
  • G2 Leader – 21 consecutive quarters in Enterprise Search
  • Enterprise support – Phone, email, chat with dedicated account managers
  • Comprehensive docs – Tutorials, cookbooks, API references
  • Email + in-app support – Under 24hr response time
  • Premium support – Dedicated account managers for Premium/Enterprise
  • Open-source SDK – Python SDK, Postman, GitHub examples
  • 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Core Agent Features
  • Custom RAG – Context-rich answers via relevancy search and prompt engineering Approach
  • Multi-Agent Systems – Orchestration and multi-step reasoning for complex workflows
  • Voice & Text – Voice agents, text chatbots, hybrid solutions per channel
  • CRM Integration – Salesforce, HubSpot, Dynamics integration for lead capture and management
  • Human Handoff – Context transfer when AI confidence drops or queries complex
  • ✅ Bespoke Development – No off-the-shelf limits on functionality or integration capabilities
  • SUVA Virtual Assistant – "World's First Federated RAG Chatbot" analyzing 20+ attributes
  • 35+ languages – Native Arabic, German, French, Mandarin with extended CSV config
  • Human handoff – Escalation to Salesforce, Zendesk, Khoros with full context
  • SearchUnifyGPT™ – LLM answers with inline citations above traditional search
  • Up to 5 agents – Per instance deployable across portals
  • Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks
  • Multi-Agent Systems – Specialized agents for support, sales, knowledge
  • Memory & Context – Persistent conversation history across sessions
  • Tool Integration – Webhooks + 5,000 Zapier apps for automation
  • Continuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
  • ⚠️ Custom Agency NOT SaaS – Bespoke RAG solutions, not self-service platform
  • Target Audience – Enterprises with $10K+ budgets, complex needs, not rapid prototyping
  • ✅ Complete Pipeline – Chunking, embeddings, vector DBs, retrieval, reranking customized
  • Agentic RAG – Multi-agent reasoning, self-validation, real-time orchestration Approach
  • ✅ Code Ownership – Clients own code and infrastructure for complete control
  • ⚠️ Timeline – Weeks to months delivery, not instant API access
  • Platform type – ENTERPRISE COGNITIVE SEARCH with RAG, not pure RaaS
  • 5+ years leadership – G2 Leader 21 quarters with RAG as enhancement
  • FRAG™ differentiator – Proprietary federated architecture for enterprise
  • Target users – Large enterprises with 100+ fragmented knowledge sources
  • ⚠️ Not for developers – Not lightweight API-first RAG for SMBs
  • Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure
  • API-first – REST API, Python SDK, OpenAI compatibility, MCP Server
  • No-code option – 2-minute wizard deployment for non-developers
  • Hybrid positioning – Serves both dev teams (APIs) and business users (no-code)
  • Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Additional Considerations
  • ✅ Best For – Mission-critical AI, legacy system integration, complex multi-step workflows
  • ✅ Code Ownership – Ultimate flexibility to maintain or extend post-delivery Approach
  • ⚠️ Investment – Higher upfront cost, longer rollout than SaaS tools
  • ✅ 100+ connectors – Reduced integration effort, 7-14 day deployment
  • ✅ FRAG™ architecture – Enterprise hallucination mitigation
  • ✅ Salesforce Summit – Deepest native integration available
  • ⚠️ Cloud-only – No on-premise/air-gapped option
  • ⚠️ No public pricing – Requires sales engagement
  • ⚠️ No consumer messaging – WhatsApp, Telegram, Zapier absent
  • Time-to-value – 2-minute deployment vs weeks with DIY
  • Always current – Auto-updates to latest GPT models
  • Proven scale – 6,000+ organizations, millions of queries
  • Multi-LLM – OpenAI + Claude reduces vendor lock-in
No- Code Interface & Usability
  • ⚠️ No Pre-Built UI – Admin/user interfaces built as part of custom solution
  • Developer Required – Non-developers need developer help for changes despite polished UI
  • 97-98% G2 usability – Consistently high "Ease of Use" ratings
  • Visual configuration – OAuth flows, content sources via admin UI
  • Drag-and-drop – Salesforce Console search client components
  • SUVA Agent Builder – Visual config for up to 5 agents per instance
  • 2-minute deployment – Fastest time-to-value in the industry
  • Wizard interface – Step-by-step with visual previews
  • Drag-and-drop – Upload files, paste URLs, connect cloud storage
  • In-browser testing – Test before deploying to production
  • Zero learning curve – Productive on day one
Competitive Positioning
  • Market Position – Premium custom AI agency for mission-critical enterprise RAG solutions
  • Target Customers – Large enterprises, regulated industries (HIPAA, FINRA) with legacy integration needs
  • Key Competitors – Deviniti, Contextual.ai, Azure AI, OpenAI enterprise, internal dev teams
  • ✅ Advantages – Model-agnostic, white-glove support, code ownership, on-prem/VPC deployment, Snowflake partnerships
  • Pricing Value – Higher upfront, no recurring costs; best for complex unique requirements
  • Ideal Use Cases – Legacy integration, specialized workflows, fine-tuning, compliance needing on-prem control
  • G2 + IDC + Forrester – Leader 21 quarters, MarketScape Major Player
  • 100+ connectors – Reduced integration effort vs custom connector platforms
  • Salesforce Summit – Native UX integration vs API-only competitors
  • ⚠️ Cloud-only – No on-premise/air-gapped deployment
  • ⚠️ No consumer messaging – Enterprise support channels only
  • Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.
  • Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing
  • vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster
  • vs Botsonic/Chatbase – More file formats, source citations, no hidden costs
  • vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
  • ✅ Model-Agnostic – GPT-4, Claude 3.5, Gemini, LLaMA 3.3, Qwen, Cohere, open-source
  • ⚠️ Selection Process – Azumo team determines during discovery, not self-service configuration
  • Fine-Tuning – Domain-specific tuning on curated datasets reflecting real business environments
  • Provider Relationships – OpenAI, Anthropic, Google, Meta, DeepSeek, xAI, Mistral partnerships
  • BYOLLM – Claude (Bedrock), OpenAI, Azure, Gemini, Hugging Face
  • Multiple connections – Simultaneous providers with activation toggles
  • Temperature controls – Per-persona creativity adjustment
  • Failover mechanisms – Automatic when primary LLMs unavailable
  • OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series
  • Anthropic – Claude 4.5 Opus/Sonnet (Enterprise)
  • Auto-routing – Intelligent model selection for cost/performance
  • Managed – No API keys or fine-tuning required
R A G Capabilities
  • Vector Databases – Pinecone, Weaviate, Qdrant integration for domain-specific data handling
  • Semantic Chunking – Breaks docs by topic/intent, sizes vary by content type
  • Advanced Retrieval – Relevancy search with reranking for high accuracy context
  • 128K Context Window – Large document processing and complex queries supported
  • ✅ Complete Pipeline – Chunking, embedding, vector search, reranking, answer generation with citations
  • FRAG™ 3-layer – Federation + Retrieval + Augmented Generation
  • Hybrid search – Full-text + vector + ML re-ranking combined
  • Multi-repository – Docs, forums, LMS, CRM unified retrieval
  • Hallucination mitigation – Sensitive data removal before LLM transmission
  • GPT-4 + RAG – Outperforms OpenAI in independent benchmarks
  • Anti-hallucination – Responses grounded in your content only
  • Automatic citations – Clickable source links in every response
  • Sub-second latency – Optimized vector search and caching
  • Scale to 300M words – No performance degradation at scale
Use Cases
  • Primary Industries – E-commerce, healthcare, finance, manufacturing/logistics with complex AI needs
  • Enterprise Apps – Custom ETL, wiki integration, SharePoint connectors, multi-agent systems
  • Team Sizes – Large enterprises, 1-15 Azumo members working alongside client teams
  • Common Projects – Legacy modernization, Azure migrations, health screening, CRM integration with AI
  • ⚠️ Timeline – 12-18 month pilots typical before company-wide rollout, slower than SaaS
  • Enterprise support – SUVA deflects tickets with federated knowledge
  • Salesforce enhancement – Native Service Console and Communities integration
  • Multi-system unification – 100+ sources consolidated (CRM, LMS, SharePoint)
  • Training/LMS search – YouTube transcripts + Docebo + documentation unified
  • Customer support – 24/7 AI handling common queries with citations
  • Internal knowledge – HR policies, onboarding, technical docs
  • Sales enablement – Product info, lead qualification, education
  • Documentation – Help centers, FAQs with auto-crawling
  • E-commerce – Product recommendations, order assistance
Security & Compliance
  • ✅ Certifications – HIPAA with BAA, FINRA, GDPR compliance for regulated industries
  • ✅ Deployment Options – On-premise or VPC for data sovereignty, cloud-agnostic architecture
  • Encryption – Enterprise-grade at rest/transit, granular access controls, role-based permissions
  • Custom Retention – Data retention policies tailored to industry compliance mandates
  • Monitoring – Logging tied to Splunk, CloudWatch for real-time alerts and analytics
  • Vulnerability Management – Continuous security scanning and threat detection for production systems
  • SOC 1/2/3 Type II – ISO 27001, ISO 27701, HIPAA, GDPR compliant
  • Single-tenant – Customer data isolation, no cross-tenant leakage
  • AES-256 + TLS 1.3 – Encryption at rest and in transit
  • SSO integration – SAML 2.0 with Okta, Azure AD, OneLogin, Google
  • FRAG security – Sensitive data removal before LLM transmission
  • SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance
  • 256-bit AES encryption – Data at rest; SSL/TLS in transit
  • SSO + 2FA + RBAC – Enterprise access controls with role-based permissions
  • Data isolation – Never trains on customer data
  • Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
  • ⚠️ Project-Based – $10K+ minimum, $4,200-$70K+ range, higher upfront than SaaS
  • Hourly Rate – Average $25-49/hour, costs scale by scope and complexity
  • Billing Flexibility – Week-by-week exploratory pricing, custom enterprise agreements (average 3.2+ years)
  • Team Size – 1-15 members ensuring quality service and timely delivery
  • ✅ Value – Full code ownership, no recurring costs, long-term investment payoff
  • ⚠️ No public pricing – Requires enterprise sales engagement
  • AWS Marketplace – 100K searches: $0.025/req, 200K: $0.015, 300K: $0.01
  • Unlimited connectors – Flat subscription, no per-connector fees
  • 7-14 day deployment – Using pre-built connectors
  • ⚠️ Annual escalation – Reviews note "guaranteed price increase every year"
  • Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot
  • Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot
  • Enterprise: Custom – SSO, dedicated support, custom SLAs
  • 7-day free trial – Full Standard access, no charges
  • Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
  • ✅ White-Glove – Dedicated manager, direct dev team access during and post-deployment
  • Project Management – Weekly meetings, backlog system, continuous engagement beyond original scope
  • Custom Docs – Endpoint design, architecture diagrams, implementation guides delivered with code
  • Training – In-person knowledge transfer sessions with client teams, clear docs
  • ⚠️ No SLAs – Direct communication, high responsiveness reported but no formal SLAs
  • ⚠️ No Community – Professional services model only, no public forums
N/A
  • Documentation hub – Docs, tutorials, API references
  • Support channels – Email, in-app chat, dedicated managers (Premium+)
  • Open-source – Python SDK, Postman, GitHub examples
  • Community – User community + 5,000 Zapier integrations
Limitations & Considerations
  • ⚠️ High Initial Cost – $10K+ minimum, not suitable for small businesses
  • ⚠️ Long Timeline – 12-18 month pilots, weeks to months vs. hours for SaaS
  • ⚠️ Requires Dev Teams – Need internal developers to maintain and extend post-delivery
  • ⚠️ Services-Driven – Azumo determines config, not self-service dashboard controls
  • Learning Curve – Significant onboarding and training needed for client teams
  • Not Ideal For – Simple use cases, rapid deployment needs, budget-constrained startups
  • ⚠️ No public pricing – Requires sales engagement, annual escalation clauses
  • ⚠️ No consumer messaging – NO WhatsApp, Telegram, Messenger native
  • ⚠️ No Zapier – Major gap for no-code automation workflows
  • ⚠️ Cloud-only – No on-premise/air-gapped for regulated industries
  • ⚠️ 12MB document limit – May constrain large PDF processing
  • Best for – Salesforce-centric enterprises; not API-first developers
  • Managed service – Less control over RAG pipeline vs build-your-own
  • Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source
  • Real-time data – Requires re-indexing; not ideal for live inventory/prices
  • Enterprise features – Custom SSO only on Enterprise plan
F R A G™ Architecture ( Core Differentiator)
N/A
  • Federated RAG – 3-layer framework for hallucination mitigation in enterprise retrieval
  • Federation Layer – 360-degree context across 100+ connected sources simultaneously
  • Retrieval Layer – Keyword matching + semantic similarity + vector search combined
  • ✅ Multi-repository context – Docs, forums, LMS, CRM, tickets unified for comprehensive answers
N/A

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Final Thoughts

Final Verdict: Azumo vs SearchUnify

After analyzing features, pricing, performance, and user feedback, both Azumo and SearchUnify are capable platforms that serve different market segments and use cases effectively.

When to Choose Azumo

  • You value highly skilled nearshore developers in same timezone
  • Extensive AI/ML expertise since 2016
  • Flexible engagement models (staff aug or project-based)

Best For: Highly skilled nearshore developers in same timezone

When to Choose SearchUnify

  • You value g2 leader for 21 consecutive quarters (5+ years) in enterprise search - exceptional market validation vs newer rag startups
  • Proprietary FRAG™ architecture specifically designed for hallucination mitigation with 3-layer federation, retrieval, augmented generation
  • 100+ pre-built connectors dramatically reduce integration effort - Google Drive, Salesforce, ServiceNow, Zendesk, Slack, MS Teams, YouTube, Adobe AEM

Best For: G2 Leader for 21 consecutive quarters (5+ years) in Enterprise Search - exceptional market validation vs newer RAG startups

Migration & Switching Considerations

Switching between Azumo and SearchUnify requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Azumo starts at $100000/month, while SearchUnify begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Azumo and SearchUnify comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • • Review: Check the detailed feature comparison table above
  • • Test: Sign up for free trials and test with real queries
  • • Calculate: Estimate your monthly costs based on expected usage
  • • Decide: Choose the platform that best aligns with your requirements

Last updated: February 3, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Watch: Understanding AI Tool Comparisons