What are the main differences between Azumo and Stonly?

Azumo excels in Highly skilled nearshore developers in same timezone and Extensive AI/ML expertise since 2016, scoring 92/100 in user ratings with 91% accuracy. Stonly leads in Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews and Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections with 96/100 overall rating and 71% accuracy. Key technical difference: Azumo focuses on Custom AI/ML development while Stonly emphasizes Interactive step-by-step guides with decision trees. Pricing differs by $99751/month.

Which is better for enterprises: Azumo or Stonly?

Azumo offers SOC 2 compliance for enterprise security. HIPAA compliance is available in Stonly. For scalability, Azumo supports on-premise deployment for maximum control. Stonly leads with 96/100 enterprise readiness score (92/100 enterprise features).

How much does Azumo cost vs Stonly?

Azumo starts at $100000/custom (enterprise model), while Stonly begins at $249/monthly (enterprise model). Stonly provides a free tier. This represents a significant price difference of $99751/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Azumo to Stonly?

Migration from Azumo to Stonly typically requires API-based data export/import, which Stonly provides. Stonly provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Stonly support for migration assistance and best practices.

What integrations do Azumo and Stonly support?

Azumo integrates with OpenAI, Anthropic Claude, AWS, Azure, Google Cloud (12 integrations total). Stonly supports Zendesk (deep bidirectional integration), Salesforce Service Cloud, Freshdesk, ServiceNow, Zapier webhooks (form submissions, guide completions) (9 integrations available). Stonly offers API capabilities. Azumo offers 33% more integrations, with webhook support for real-time data sync.

What are the main differences between Azumo and Stonly?

Azumo offers strong capabilities, scoring 0/100 in user ratings. Stonly provides unique strengths with 0/100 overall rating. Key technical difference: Azumo focuses on advanced features while Stonly emphasizes specialized capabilities.

Which is better for enterprises: Azumo or Stonly?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Stonly leads with strong/100 enterprise readiness score.

How much does Azumo cost vs Stonly?

Azumo starts at custom pricing/month (subscription model), while Stonly begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Azumo to Stonly?

Migration from Azumo to Stonly typically requires manual data transfer since API access may be limited. Stonly offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Stonly support for migration assistance and best practices.

What integrations do Azumo and Stonly support?

Azumo integrates with (multiple platforms). Stonly supports (various tools). API availability varies by plan. Integration coverage is comparable.

Azumo vs Stonly

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Stonly More about Azumo Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Azumo and Stonly across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Azumo and Stonly, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Azumo if: you value highly skilled nearshore developers in same timezone
Choose Stonly if: you value exceptional ease of use - 4.8/5 g2 rating with intuitive visual editor praised in 32 reviews

About Azumo

Azumo is top-rated nearshore ai development services for custom solutions. Azumo is a leading nearshore software development company specializing in custom AI and machine learning solutions, offering dedicated teams and enterprise-grade development services for businesses looking to build intelligent applications. Founded in 2016, headquartered in San Francisco, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

92/100

Starting Price

$100000/mo

About Stonly

Stonly is interactive knowledge base platform with enterprise ai-powered answers. Stonly is a customer support knowledge management platform with embedded AI capabilities focused on interactive step-by-step guides and help desk agent assistance. Its AI Answers feature (Enterprise-only add-on) achieves 71% self-serve success rates, but it's fundamentally a knowledge base platform with AI features—not a pure RAG-as-a-Service solution. Founded in 2017, headquartered in San Francisco, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

96/100

Starting Price

$249/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, Stonly offers more competitive entry pricing. The platforms also differ in their primary focus: AI Development versus Knowledge Management. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Azumo	Stonly	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Custom ETL Pipelines – Pulls from proprietary systems, SharePoint, wikis, cloud storage into single index Unstructured + Structured – PDFs, HTML, multimedia, databases, spreadsheets unified knowledge base Learn more Vector Databases – Pinecone, Weaviate integration for domain-specific data indexing and retrieval	✅ PDF uploads & public website crawling – Zendesk help center content indexing supported ✅ Proprietary interactive guide format – Primary content model with visual editor ⚠️ No cloud storage integrations – Missing Google Drive, Dropbox, Notion, SharePoint, YouTube Content limits: Basic (5 guides, 400 views/mo), Small Business (unlimited, 4K views/mo), Enterprise (custom)	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Bespoke Connectors – Custom integrations for CRM, ERP, internal intranets, legacy systems Multi-Channel Deployment – Web, mobile, Slack, Microsoft Teams via custom interfaces Integration services	✅ Deep help desk integrations – Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow ✅ Zapier integration – Webhook triggers for form submissions and completions ✅ Analytics integrations – Segment, Google Analytics ⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Chatbot Features
RAG Agents – Context-rich answers via advanced relevancy search and prompt engineering Multi-Turn Conversations – Context retention with source attribution for trust See approach Multi-Agent Systems – Complex agent orchestration and multi-step reasoning for business workflows	✅ Interactive step-by-step guides – Visual flow builder with branching logic ✅ Decision trees and checklists – Task management with progress tracking ✅ Contact forms and lead capture – Integrated customer information collection ✅ Multi-language support – Auto-translation on Enterprise plan	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
✅ Unlimited Customization – Persona, tone, fully branded UI through bespoke development Brand Voice Matching – Voice, greetings, fonts, colors, layouts tailored collaboratively Learn more	✅ Visual no-code editor – Intuitive interface for guides, decision trees, forms ✅ CSS customization on all paid plans – White-labeling Enterprise only ✅ Small learning curve – Users create guides in under 30 minutes ⚠️ Cannot edit on mobile devices – Desktop-only guide creation	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
✅ Model-Agnostic – GPT-4, Claude, LLaMA, Gemini, Cohere, open-source alternatives supported Domain Fine-Tuning – Custom model tuning on business data for performance boost Learn more	⚠️ Undisclosed proprietary LLM – No model selection or transparency on provider ✅ AI Profiles (20) & Custom Instructions (100) – Define tone, boundaries, behavior ✅ Guided AI Answers – Predefined responses for sensitive scenarios bypass AI ✅ Knowledge-grounded approach – Anchored responses reduce hallucinations vs generic chatbots	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
⚠️ Custom APIs Only – Tailor-made microservices, no off-the-shelf SDKs or self-service LangChain/Haystack – Internal frameworks with docs and code reviews on delivery See process	✅ REST API – User provisioning, content management, widget control ✅ Mobile SDKs (Enterprise only) – iOS, Android, React Native, Flutter ⚠️ No Python/Node.js SDKs – No GraphQL, OpenAPI specs, or API sandbox	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
✅ High Accuracy – Fine-tuned retrieval, advanced reranking for relevant context only Scalable Infrastructure – Efficient vector search, low latency on complex queries Benchmarks	✅ 71% self-serve success rate – Company data with AI Answers feature ✅ 70-76% ticket reduction – Documented in case studies ✅ 99.9% uptime claimed – No published SLA or response time details ⚠️ Flow reports update every 15 min – Not real-time analytics	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Customization & Flexibility ( Behavior & Knowledge)
✅ Complete Control – Multiple datastores, role-based access, custom system prompt tuning Continuous Refinement – Add training data, tune prompts, custom logic integration Learn more	✅ CSS and HTML customization – Change layout and look with custom code ✅ Intuitive no-code tools – Easy customization without coding for basics ✅ Personalized content – Use customer data for targeted experiences ✅ Rich media support – Images, GIFs, videos, annotations	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
Pricing & Scalability
⚠️ Project-Based Pricing – $10K+ minimum, higher upfront than SaaS subscriptions Pricing ✅ Enterprise Scale – Infrastructure scales with query volume and data growth automatically	Basic (Free): 5 guides, 400 views/mo, 1 seat, single language Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization Enterprise (~$39K/year avg): Custom views, unlimited seats, AI Answers add-on, Mobile SDKs, SAML SSO ⚠️ Overage pricing escalates – +15K views = $200/mo, auto-upgrade after 2 months	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
✅ Data Sovereignty – On-prem or VPC deployments for complete data control Enterprise Compliance – HIPAA, FINRA, GDPR with encryption and granular access Security	✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 compliant ✅ Trust Center – trust.stonly.com with security documentation, subprocessor lists ✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
Comprehensive Logging – Query performance, retrieval success, response times tracked out-of-box Stack Integration – Splunk, CloudWatch integration for real-time alerts and analytics Learn more	✅ Insights Dashboard – Views, visitors, bounce rates, drop-off analysis ✅ NPS surveys (all plans) – CSAT and CES Enterprise only ✅ Data export – Segment, Zapier, Google Analytics integration	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
✅ White-Glove Support – Dedicated manager, direct dev team access during and post-deployment Details Technology Partnerships – Snowflake partnership, deep expertise across multiple AI platforms	✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised in 32 reviews ✅ Email and chat support – Dedicated support on Enterprise plan ✅ Pre-built templates – Quick onboarding, guides created in under 30 minutes	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Core Agent Features
Custom RAG – Context-rich answers via relevancy search and prompt engineering Approach Multi-Agent Systems – Orchestration and multi-step reasoning for complex workflows Voice & Text – Voice agents, text chatbots, hybrid solutions per channel CRM Integration – Salesforce, HubSpot, Dynamics integration for lead capture and management Human Handoff – Context transfer when AI confidence drops or queries complex ✅ Bespoke Development – No off-the-shelf limits on functionality or integration capabilities	✅ Knowledge-grounded responses – Verified structured knowledge prevents hallucinations ✅ AI Agent Assist – Summarizes tickets, suggests paths, drafts responses ✅ Process automation – Define workflows linked to back-office tools ✅ 71% self-serve success rate – Personalized knowledge adapts to needs	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
⚠️ Custom Agency NOT SaaS – Bespoke RAG solutions, not self-service platform Target Audience – Enterprises with $10K+ budgets, complex needs, not rapid prototyping ✅ Complete Pipeline – Chunking, embeddings, vector DBs, retrieval, reranking customized Agentic RAG – Multi-agent reasoning, self-validation, real-time orchestration Approach ✅ Code Ownership – Clients own code and infrastructure for complete control ⚠️ Timeline – Weeks to months delivery, not instant API access	⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI ⚠️ Limited data sources – PDF, public web, Zendesk only ✅ Strong hallucination controls – Grounded in structured content Best for: Customer support ticket deflection, not flexible RAG backends	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Additional Considerations
✅ Best For – Mission-critical AI, legacy system integration, complex multi-step workflows ✅ Code Ownership – Ultimate flexibility to maintain or extend post-delivery Approach ⚠️ Investment – Higher upfront cost, longer rollout than SaaS tools	⚠️ Limited UI customization – Cannot fully match specific brand requirements ⚠️ No offline access – Requires internet connectivity for guide availability ⚠️ Performance degradation with large guides – Scalability concerns with complexity ⚠️ View-based pricing – Additional fees for exceeding 4K views/mo	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
No- Code Interface & Usability
⚠️ No Pre-Built UI – Admin/user interfaces built as part of custom solution Developer Required – Non-developers need developer help for changes despite polished UI	✅ 4.8/5 ease of use rating – Visual drag-and-drop editor, no coding required ✅ Small learning curve – Non-technical teams productive quickly ✅ Pre-built templates – Common scenarios covered for faster creation	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Competitive Positioning
Market Position – Premium custom AI agency for mission-critical enterprise RAG solutions Target Customers – Large enterprises, regulated industries (HIPAA, FINRA) with legacy integration needs Key Competitors – Deviniti, Contextual.ai, Azure AI, OpenAI enterprise, internal dev teams ✅ Advantages – Model-agnostic, white-glove support, code ownership, on-prem/VPC deployment, Snowflake partnerships Pricing Value – Higher upfront, no recurring costs; best for complex unique requirements Ideal Use Cases – Legacy integration, specialized workflows, fine-tuning, compliance needing on-prem control	✅ Unique interactive guide format – Structured support content vs free-form chat ✅ 70-76% ticket reduction – 71% self-serve success rate documented vs CustomGPT: Different categories (knowledge base vs RAG-as-a-Service) Target: Support teams using Zendesk/Salesforce, not RAG developers	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
✅ Model-Agnostic – GPT-4, Claude 3.5, Gemini, LLaMA 3.3, Qwen, Cohere, open-source ⚠️ Selection Process – Azumo team determines during discovery, not self-service configuration Fine-Tuning – Domain-specific tuning on curated datasets reflecting real business environments Provider Relationships – OpenAI, Anthropic, Google, Meta, DeepSeek, xAI, Mistral partnerships	⚠️ Undisclosed Proprietary LLM – No model selection or transparency ✅ AI Profiles (20) & Custom Instructions (100) – Define tone and boundaries ✅ Guided AI Answers – Predefined responses for sensitive scenarios ✅ Knowledge-grounded approach – Anchored responses reduce hallucinations	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
Vector Databases – Pinecone, Weaviate, Qdrant integration for domain-specific data handling Semantic Chunking – Breaks docs by topic/intent, sizes vary by content type Advanced Retrieval – Relevancy search with reranking for high accuracy context 128K Context Window – Large document processing and complex queries supported ✅ Complete Pipeline – Chunking, embedding, vector search, reranking, answer generation with citations	✅ AI Answers (Enterprise add-on) – Grounded in guides, websites, PDFs ✅ 71% self-serve success rate – Confidence-based fallback to ML search ⚠️ Limited data sources – No Google Drive, Dropbox, Notion, SharePoint, YouTube ⚠️ Manual content updates – No automatic syncing from external sources	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
Primary Industries – E-commerce, healthcare, finance, manufacturing/logistics with complex AI needs Enterprise Apps – Custom ETL, wiki integration, SharePoint connectors, multi-agent systems Team Sizes – Large enterprises, 1-15 Azumo members working alongside client teams Common Projects – Legacy modernization, Azure migrations, health screening, CRM integration with AI ⚠️ Timeline – 12-18 month pilots typical before company-wide rollout, slower than SaaS	✅ Customer support ticket deflection – 70-76% reduction through interactive guides ✅ Deep help desk integration – Zendesk, Salesforce, Freshdesk, ServiceNow workflows ✅ Interactive onboarding – Step-by-step guides, decision trees, checklists ✅ Multi-language support – Auto-translation for global teams (Enterprise)	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ Certifications – HIPAA with BAA, FINRA, GDPR compliance for regulated industries ✅ Deployment Options – On-premise or VPC for data sovereignty, cloud-agnostic architecture Encryption – Enterprise-grade at rest/transit, granular access controls, role-based permissions Custom Retention – Data retention policies tailored to industry compliance mandates Monitoring – Logging tied to Splunk, CloudWatch for real-time alerts and analytics Vulnerability Management – Continuous security scanning and threat detection for production systems	✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 ✅ Trust Center – trust.stonly.com with documentation, subprocessor lists ✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA ⚠️ Data residency not documented – May limit certain jurisdiction deployments	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
⚠️ Project-Based – $10K+ minimum, $4,200-$70K+ range, higher upfront than SaaS Hourly Rate – Average $25-49/hour, costs scale by scope and complexity Billing Flexibility – Week-by-week exploratory pricing, custom enterprise agreements (average 3.2+ years) Team Size – 1-15 members ensuring quality service and timely delivery ✅ Value – Full code ownership, no recurring costs, long-term investment payoff	Basic (Free): 5 guides, 400 views/mo, 1 seat, single language Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization Enterprise (~$39K/year avg): Custom views, unlimited seats, white-label, SAML SSO, Mobile SDKs ⚠️ Overage pricing: +15K views = $200/mo, auto-upgrade after 2 consecutive months	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
✅ White-Glove – Dedicated manager, direct dev team access during and post-deployment Project Management – Weekly meetings, backlog system, continuous engagement beyond original scope Custom Docs – Endpoint design, architecture diagrams, implementation guides delivered with code Training – In-person knowledge transfer sessions with client teams, clear docs ⚠️ No SLAs – Direct communication, high responsiveness reported but no formal SLAs ⚠️ No Community – Professional services model only, no public forums	✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised consistently ✅ Email and chat support – Dedicated support on Enterprise plan ✅ Pre-built templates & tutorials – Guides created in under 30 minutes	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ High Initial Cost – $10K+ minimum, not suitable for small businesses ⚠️ Long Timeline – 12-18 month pilots, weeks to months vs. hours for SaaS ⚠️ Requires Dev Teams – Need internal developers to maintain and extend post-delivery ⚠️ Services-Driven – Azumo determines config, not self-service dashboard controls Learning Curve – Significant onboarding and training needed for client teams Not Ideal For – Simple use cases, rapid deployment needs, budget-constrained startups	⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI ⚠️ AI Answers Enterprise-gated – ~$39K/year, not available on $249/mo tier ⚠️ Limited data sources – PDF, web, Zendesk only; no cloud storage ⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams Not ideal for: Pure RAG API, multi-tenant SaaS backends, model customization needs	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Knowledge Base Features
N/A	✅ Interactive step-by-step guides – Visual flow builder with branching logic ✅ Decision trees, checklists, forms – Contact forms and lead capture ✅ Content versioning – Side-by-side comparison, instant restore (Business+) ✅ Multi-language support – Auto-translation on Enterprise plan	N/A
A I Answers Feature ( Enterprise Only)
N/A	⚠️ Enterprise add-on only – Not included in Small Business plan ✅ Generative AI grounded – Anchored in Stonly guides, websites, PDFs ✅ Confidence-based fallback – Switches to ML-powered search when confidence low ✅ 71% self-serve success rate – Hallucination reduction through knowledge-grounding	N/A

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Final Thoughts

Final Verdict: Azumo vs Stonly

After analyzing features, pricing, performance, and user feedback, both Azumo and Stonly are capable platforms that serve different market segments and use cases effectively.

When to Choose Azumo

You value highly skilled nearshore developers in same timezone
Extensive AI/ML expertise since 2016
Flexible engagement models (staff aug or project-based)

Best For: Highly skilled nearshore developers in same timezone

When to Choose Stonly

You value exceptional ease of use - 4.8/5 g2 rating with intuitive visual editor praised in 32 reviews
Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections
Strong compliance - SOC 2 Type 2, GDPR, HIPAA, ISO 27001, PCI, CSA Star Level 1

Best For: Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews

Migration & Switching Considerations

Switching between Azumo and Stonly requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Azumo starts at $100000/month, while Stonly begins at $249/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Azumo and Stonly comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: January 20, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Azumo vs Stonly