What are the main differences between CODY AI and Stonly?

CODY AI excels in TRUE RAG architecture with Pinecone vector database and configurable retrieval parameters (relevance score, token distribution, Focus Mode) and Source attribution with every response - click-through to exact documents used for generation (transparency and trust differentiator), scoring 85/100 in user ratings with 88% accuracy. Stonly leads in Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews and Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections with 96/100 overall rating and 71% accuracy. Key technical difference: CODY AI focuses on TRUE RAG architecture with Pinecone vector database (SOC 2 Type II certified) and Amazon S3 document storage with SSE-S3 encryption while Stonly emphasizes Interactive step-by-step guides with decision trees. Pricing differs by $220/month.

Which is better for enterprises: CODY AI or Stonly?

Stonly offers SOC 2 compliance for enterprise security. HIPAA compliance is available in Stonly. For scalability, both offer cloud-based deployment options. Stonly leads with 96/100 enterprise readiness score (92/100 enterprise features).

How much does CODY AI cost vs Stonly?

CODY AI starts at $29/monthly (freemium model), while Stonly begins at $249/monthly (enterprise model). Both offer free tiers to get started. This represents a significant price difference of $220/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from CODY AI to Stonly?

Migration from CODY AI to Stonly typically requires API-based data export/import, which Stonly provides. Stonly provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Stonly support for migration assistance and best practices.

What integrations do CODY AI and Stonly support?

CODY AI integrates with Slack (native integration, free for all users with /assign-bot command), Discord (native integration with @Cody mentions), Zapier (5,000+ apps including Telegram, Facebook Messenger, Google Sheets, Google Docs, WhatsApp), Website embeds (shareable links, inline widgets, popup chat bubbles), REST API v1.0 (all paid plans) (11 integrations total). Stonly supports Zendesk (deep bidirectional integration), Salesforce Service Cloud, Freshdesk, ServiceNow, Zapier webhooks (form submissions, guide completions) (9 integrations available). Both offer REST APIs for custom integrations. CODY AI offers 22% more integrations, with webhook support for real-time data sync.

What are the main differences between CODY AI and Stonly?

CODY AI offers strong capabilities, scoring 0/100 in user ratings. Stonly provides unique strengths with 0/100 overall rating. Key technical difference: CODY AI focuses on advanced features while Stonly emphasizes specialized capabilities.

Which is better for enterprises: CODY AI or Stonly?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Stonly leads with strong/100 enterprise readiness score.

How much does CODY AI cost vs Stonly?

CODY AI starts at custom pricing/month (subscription model), while Stonly begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from CODY AI to Stonly?

Migration from CODY AI to Stonly typically requires manual data transfer since API access may be limited. Stonly offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Stonly support for migration assistance and best practices.

What integrations do CODY AI and Stonly support?

CODY AI integrates with (multiple platforms). Stonly supports (various tools). API availability varies by plan. Integration coverage is comparable.

CODY AI vs Stonly

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Stonly More about CODY AI Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare CODY AI and Stonly across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between CODY AI and Stonly, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose CODY AI if: you value true rag architecture with pinecone vector database and configurable retrieval parameters (relevance score, token distribution, focus mode)
Choose Stonly if: you value exceptional ease of use - 4.8/5 g2 rating with intuitive visual editor praised in 32 reviews

About CODY AI

CODY AI is business-focused no-code rag platform with source attribution. Business-focused RAG-as-a-Service platform enabling no-code AI assistant creation trained on custom knowledge bases. Acquired by Just Build It (May 2024), claims 100,000+ businesses as customers. TRUE RAG platform with Pinecone vector database, multi-LLM support (GPT-4, Claude 3.5, Gemini 1.5, Llama 3.1 on Enterprise), and comprehensive REST API. Differentiators: source attribution with every response, Focus Mode (inject 1,000 docs into context), 15-minute bot deployment. Critical gaps: NO direct SOC 2 certification (infrastructure partners only), NO official SDKs, NO native cloud storage integrations. $0-$249/month credit-based pricing. Founded in 2022, headquartered in United States, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

85/100

Starting Price

$29/mo

About Stonly

Stonly is interactive knowledge base platform with enterprise ai-powered answers. Stonly is a customer support knowledge management platform with embedded AI capabilities focused on interactive step-by-step guides and help desk agent assistance. Its AI Answers feature (Enterprise-only add-on) achieves 71% self-serve success rates, but it's fundamentally a knowledge base platform with AI features—not a pure RAG-as-a-Service solution. Founded in 2017, headquartered in San Francisco, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

96/100

Starting Price

$249/mo

Key Differences at a Glance

In terms of user ratings, Stonly in overall satisfaction. From a cost perspective, CODY AI starts at a lower price point. The platforms also differ in their primary focus: AI Chatbot versus Knowledge Management. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

CODY AI	Stonly	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Supported formats – PDF, Word, PowerPoint, plain text up to 100MB per file Website crawler – Import up to 25,000 pages with auto re-imports (Premium/Advanced) Document capacity – Free (100), Basic (1K), Premium (10K), Advanced (50K total) Storage – Amazon S3 SSE-S3 encryption, Pinecone vector database (SOC 2 Type II) ⚠️ NO YouTube/cloud integrations – No video transcripts, requires Zapier for Drive/Dropbox/Notion	✅ PDF uploads & public website crawling – Zendesk help center content indexing supported ✅ Proprietary interactive guide format – Primary content model with visual editor ⚠️ No cloud storage integrations – Missing Google Drive, Dropbox, Notion, SharePoint, YouTube Content limits: Basic (5 guides, 400 views/mo), Small Business (unlimited, 4K views/mo), Enterprise (custom)	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Native Slack/Discord – Free for all users with /assign-bot command and @mentions Zapier integration – 5,000+ apps including Telegram, Facebook Messenger, WhatsApp REST API v1.0 – Full API access on all paid plans at developers.meetcody.ai ⚠️ NO Teams/webhooks – Requires Zapier for Microsoft Teams, no event-driven notifications	✅ Deep help desk integrations – Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow ✅ Zapier integration – Webhook triggers for form submissions and completions ✅ Analytics integrations – Segment, Google Analytics ⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Native Slack & Discord Integration ( Differentiator)
✅ Free on all plans – Native Slack/Discord integrations even on Free tier /assign-bot command – Dedicate bots to channels for departmental organization Context preservation – History maintained in threads for multi-turn interactions Competitive advantage – Zero-friction vs API integrations (7.5/10 differentiator)	N/A	N/A
Source Attribution & Transparency ( Core Differentiator)
✅ Automatic citation – Every response includes links to exact documents used for verification Source verification interface – Centralized logs show which documents informed each response for audits Trust building – Users validate AI answers against sources reducing hallucination concerns Compliance advantage – Source traceability supports explainable AI requirements in regulated industries (9/10 differentiator)	N/A	N/A
Focus Mode ( Core Differentiator)
✅ Targeted context injection – Inject up to 1,000 specific documents into conversation context Use cases – Department-specific queries, project-scoped assistance, client-specific information isolation Noise reduction – Constrains retrieval to relevant subset preventing irrelevant information interference Performance advantage – Smaller search space improves retrieval speed and relevance (8.5/10 differentiator)	N/A	N/A
Core Chatbot Features
Multilingual support – Build and interact in any language Conversation memory – Configurable token distribution (70% context, 10% history, 20% response) History retention – 14 days (Basic), 30 days (Premium), 90 days (Advanced) ⚠️ NO lead capture/handoff – Requires API/Zapier, prompt-based escalation	✅ Interactive step-by-step guides – Visual flow builder with branching logic ✅ Decision trees and checklists – Task management with progress tracking ✅ Contact forms and lead capture – Integrated customer information collection ✅ Multi-language support – Auto-translation on Enterprise plan	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Widget Customization & White- Labeling
Header & chat styling – Layout, logo, colors, message bubbles, avatars customization Launcher config – Size, position (left/right/bottom), color, custom icons White-labeling – Complete branding removal requires Premium ($99) or Advanced ($249) ⚠️ NO domain restrictions – Cannot limit widget usage to specific domains	N/A	N/A
L L M Model Options
Basic plan – GPT-3.5 Turbo only (1 credit per query) Premium/Advanced – GPT-3.5 Turbo, GPT-3.5 16K (5 credits), GPT-4 (10 credits), Claude Sonnet Enterprise – 6 providers: Llama 3.1, Claude 3.5 Sonnet, GPT-4o, Gemini 1.5, Mixtral-8x7B ⚠️ NO automatic routing – Manual selection only, credit-based transparent pricing	⚠️ Undisclosed proprietary LLM – No model selection or transparency on provider ✅ AI Profiles (20) & Custom Instructions (100) – Define tone, boundaries, behavior ✅ Guided AI Answers – Predefined responses for sensitive scenarios bypass AI ✅ Knowledge-grounded approach – Anchored responses reduce hallucinations vs generic chatbots	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
REST API v1.0 – Bearer token auth, comprehensive endpoints (updated May 2024) Messages/Documents endpoints – SSE streaming, file upload (100MB), webpage import Rate limiting – Standard headers (x-ratelimit-limit, -remaining, -reset) ⚠️ NO SDKs/limited docs – Direct REST calls required, lacks tutorials/samples	✅ REST API – User provisioning, content management, widget control ✅ Mobile SDKs (Enterprise only) – iOS, Android, React Native, Flutter ⚠️ No Python/Node.js SDKs – No GraphQL, OpenAPI specs, or API sandbox	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
R A G Implementation & Accuracy
✅ TRUE RAG architecture – Pinecone vector database (SOC 2 Type II) with Amazon S3 storage Dynamic chunking – Algorithm adjusts chunk size based on token distribution for optimal retrieval Relevance Score configuration – Adjustable trade-off between accuracy and completeness Reverse Vector Search – Proprietary technique merging AI and user responses for improved relevance ⚠️ NO published benchmarks – No quantitative accuracy metrics or validation vs competitors	N/A	N/A
Performance & Accuracy
Response time – Sub-500ms target for queries on Premium/Advanced with GPT-3.5 Turbo User reviews – G2 4.7/5 (150+ reviews), Capterra 4.8/5 (50+ reviews) Scalability – AWS infrastructure with isolated Kubernetes containers (Enterprise) ⚠️ NO public SLA – No uptime guarantees except Enterprise (requires sales)	✅ 71% self-serve success rate – Company data with AI Answers feature ✅ 70-76% ticket reduction – Documented in case studies ✅ 99.9% uptime claimed – No published SLA or response time details ⚠️ Flow reports update every 15 min – Not real-time analytics	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
No- Code Interface & Usability
✅ 15-minute deployment – Three-step: add data, define purpose, test and share 11+ templates – Marketing, HR, IT Support, Sales, Training, Translator Visual prompt builder – Variables, template sharing, intuitive UI User ratings – G2 4.7/5, Capterra 4.8/5; easy setup, learning curve for customization ⚠️ NO flow builder – Prompt-based only, no drag-and-drop designer	✅ 4.8/5 ease of use rating – Visual drag-and-drop editor, no coding required ✅ Small learning curve – Non-technical teams productive quickly ✅ Pre-built templates – Common scenarios covered for faster creation	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Security & Privacy
⚠️ CODY NOT SOC 2 certified – Early stage startup, infrastructure partners certified Infrastructure compliance – Pinecone (SOC 2 Type II), AWS S3 (PCI-DSS, HIPAA, FedRAMP) GDPR & encryption – AWS EU regions, SSE-S3 at rest, TLS in transit AI training policy – Customer data NOT used for training, OpenAI retains max 30 days	✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 compliant ✅ Trust Center – trust.stonly.com with security documentation, subprocessor lists ✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
Conversation logs – Centralized view with search, filtering by bot/date Source verification – Click-through to examine documents used for auditing Retention – 14 days (Basic), 30 days (Premium), 90 days (Advanced) ⚠️ NO alerting/analytics – No real-time alerts, error rates, or funnel tracking	✅ Insights Dashboard – Views, visitors, bounce rates, drop-off analysis ✅ NPS surveys (all plans) – CSAT and CES Enterprise only ✅ Data export – Segment, Zapier, Google Analytics integration	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Proprietary R A G Optimizations ( Differentiator)
Scratchpad – Save, refine, use derivatives of AI responses for micro-management and iterative enhancement Template Mode – Pre-defined prompts with variables for consistent behavior across conversations Reverse Vector Search – Proprietary technique merging AI and user responses for improved relevance Persist Prompt – Continuous re-emphasis of system prompt preventing instruction drift in long conversations	N/A	N/A
Pricing & Scalability
Free – $0/month: 100 credits, 100 docs, 1 member, NO API/crawler Basic – $29/month: 2,500 credits, 1K docs, 3 members, API, GPT-3.5 only Premium – $99/month: 10K credits, 10K docs, 10 members, crawler, white-labeling Advanced – $249/month: 25K credits, 50K docs total, 30 members, 90-day logs Enterprise – Custom: Unlimited credits, SLA, dedicated infrastructure, 6 LLM providers	Basic (Free): 5 guides, 400 views/mo, 1 seat, single language Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization Enterprise (~$39K/year avg): Custom views, unlimited seats, AI Answers add-on, Mobile SDKs, SAML SSO ⚠️ Overage pricing escalates – +15K views = $200/mo, auto-upgrade after 2 months	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Support & Ecosystem
API docs – developers.meetcody.ai with endpoint reference, curl examples Help Center – intercom.help/cody/en/ with guides, compliance, security bulletins Active Discord – Peer support for troubleshooting and best practices ⚠️ NO phone/live chat – Email and community only; Advanced gets account manager	✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised in 32 reviews ✅ Email and chat support – Dedicated support on Enterprise plan ✅ Pre-built templates – Quick onboarding, guides created in under 30 minutes	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
R A G-as-a- Service Assessment
✅ TRUE RAG platform – Pinecone vector database, dynamic chunking, configurable retrieval parameters Target audience – Business teams needing no-code deployment vs developer-centric platforms Differentiators – Source attribution, Focus Mode, native Slack/Discord integrations Enterprise considerations – Lack of direct SOC 2 may block regulated industry adoption	⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI ⚠️ Limited data sources – PDF, public web, Zendesk only ✅ Strong hallucination controls – Grounded in structured content Best for: Customer support ticket deflection, not flexible RAG backends	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
vs CustomGPT – Cody excels in no-code and source attribution; CustomGPT excels in SOC 2 and SDKs vs Vectara – Cody offers simpler pricing and no-code; Vectara provides enterprise-grade benchmarks vs ChatBase/SiteGPT – Cody provides TRUE RAG architecture vs simpler chatbot platforms Market niche – Business-focused RAG for no-code deployment with source transparency	✅ Unique interactive guide format – Structured support content vs free-form chat ✅ 70-76% ticket reduction – 71% self-serve success rate documented vs CustomGPT: Different categories (knowledge base vs RAG-as-a-Service) Target: Support teams using Zendesk/Salesforce, not RAG developers	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
Use Cases
Primary departments – Marketing, HR, IT support, Sales with AI-powered assistance Internal operations – FAQs, training, report generation, document search (1000s files) Code assistance – Engineers save 5-6 hours/week, write code 2x faster Industries – Financial (4/6 top US banks), tech (7/10 top), healthcare, government (15+ agencies)	✅ Customer support ticket deflection – 70-76% reduction through interactive guides ✅ Deep help desk integration – Zendesk, Salesforce, Freshdesk, ServiceNow workflows ✅ Interactive onboarding – Step-by-step guides, decision trees, checklists ✅ Multi-language support – Auto-translation for global teams (Enterprise)	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
A I Models
Multi-LLM support – GPT-3.5 Turbo, GPT-3.5 16K, GPT-4, Claude Sonnet (paid tiers) Enterprise (6 providers) – Llama 3.1, Claude 3.5 Sonnet, GPT-4o, Gemini 1.5, Mixtral-8x7B Model-agnostic – Stay current with latest LLM updates without retraining ⚠️ NO automatic routing – Manual model selection, no cost/complexity optimization	⚠️ Undisclosed Proprietary LLM – No model selection or transparency ✅ AI Profiles (20) & Custom Instructions (100) – Define tone and boundaries ✅ Guided AI Answers – Predefined responses for sensitive scenarios ✅ Knowledge-grounded approach – Anchored responses reduce hallucinations	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
✅ Pinecone vector database – SOC 2 Type II certified, Amazon S3 storage (SSE-S3) Dynamic chunking – Adjusts chunk size based on token distribution for optimal retrieval Token distribution – Split between context, history, response (70%/10%/20%) Context window – Claude 2 integration provides up to 100K tokens	✅ AI Answers (Enterprise add-on) – Grounded in guides, websites, PDFs ✅ 71% self-serve success rate – Confidence-based fallback to ML search ⚠️ Limited data sources – No Google Drive, Dropbox, Notion, SharePoint, YouTube ⚠️ Manual content updates – No automatic syncing from external sources	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Customization & Flexibility ( Behavior & Knowledge)
Real-time knowledge updates – Manual retraining available for immediate updates Focus Mode – Inject up to 1,000 specific documents for targeted context Bot personality – Adjust behavior, tone, focus with custom starters ⚠️ NO programmatic personality – Dashboard-only, cannot modify per-user or via API	✅ CSS and HTML customization – Change layout and look with custom code ✅ Intuitive no-code tools – Easy customization without coding for basics ✅ Personalized content – Use customer data for targeted experiences ✅ Rich media support – Images, GIFs, videos, annotations	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
Limitations & Considerations
Learning curve – Easy setup but customization requires expertise for specific needs Accuracy data-dependent – Response quality relies heavily on knowledge base quality Complex coding challenges – Struggles with deeper logic, scalability, multi-step coding ⚠️ NO YouTube/cloud integrations – No video transcripts, Google Drive/Dropbox/Notion need Zapier Performance with large data – Speed may slow with large datasets on lower-end systems	⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI ⚠️ AI Answers Enterprise-gated – ~$39K/year, not available on $249/mo tier ⚠️ Limited data sources – PDF, web, Zendesk only; no cloud storage ⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams Not ideal for: Pure RAG API, multi-tenant SaaS backends, model customization needs	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Customization & Branding
N/A	✅ Visual no-code editor – Intuitive interface for guides, decision trees, forms ✅ CSS customization on all paid plans – White-labeling Enterprise only ✅ Small learning curve – Users create guides in under 30 minutes ⚠️ Cannot edit on mobile devices – Desktop-only guide creation	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
Core Knowledge Base Features
N/A	✅ Interactive step-by-step guides – Visual flow builder with branching logic ✅ Decision trees, checklists, forms – Contact forms and lead capture ✅ Content versioning – Side-by-side comparison, instant restore (Business+) ✅ Multi-language support – Auto-translation on Enterprise plan	N/A
A I Answers Feature ( Enterprise Only)
N/A	⚠️ Enterprise add-on only – Not included in Small Business plan ✅ Generative AI grounded – Anchored in Stonly guides, websites, PDFs ✅ Confidence-based fallback – Switches to ML-powered search when confidence low ✅ 71% self-serve success rate – Hallucination reduction through knowledge-grounding	N/A
Security & Compliance
N/A	✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 ✅ Trust Center – trust.stonly.com with documentation, subprocessor lists ✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA ⚠️ Data residency not documented – May limit certain jurisdiction deployments	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
N/A	Basic (Free): 5 guides, 400 views/mo, 1 seat, single language Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization Enterprise (~$39K/year avg): Custom views, unlimited seats, white-label, SAML SSO, Mobile SDKs ⚠️ Overage pricing: +15K views = $200/mo, auto-upgrade after 2 consecutive months	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
N/A	✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised consistently ✅ Email and chat support – Dedicated support on Enterprise plan ✅ Pre-built templates & tutorials – Guides created in under 30 minutes	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Core Agent Features
N/A	✅ Knowledge-grounded responses – Verified structured knowledge prevents hallucinations ✅ AI Agent Assist – Summarizes tickets, suggests paths, drafts responses ✅ Process automation – Define workflows linked to back-office tools ✅ 71% self-serve success rate – Personalized knowledge adapts to needs	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Additional Considerations
N/A	⚠️ Limited UI customization – Cannot fully match specific brand requirements ⚠️ No offline access – Requires internet connectivity for guide availability ⚠️ Performance degradation with large guides – Scalability concerns with complexity ⚠️ View-based pricing – Additional fees for exceeding 4K views/mo	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in

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Final Thoughts

Final Verdict: CODY AI vs Stonly

After analyzing features, pricing, performance, and user feedback, both CODY AI and Stonly are capable platforms that serve different market segments and use cases effectively.

When to Choose CODY AI

You value true rag architecture with pinecone vector database and configurable retrieval parameters (relevance score, token distribution, focus mode)
Source attribution with every response - click-through to exact documents used for generation (transparency and trust differentiator)
Focus Mode unique capability: inject up to 1,000 specific documents into conversation context for targeted responses vs full knowledge base

Best For: TRUE RAG architecture with Pinecone vector database and configurable retrieval parameters (relevance score, token distribution, Focus Mode)

When to Choose Stonly

You value exceptional ease of use - 4.8/5 g2 rating with intuitive visual editor praised in 32 reviews
Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections
Strong compliance - SOC 2 Type 2, GDPR, HIPAA, ISO 27001, PCI, CSA Star Level 1

Best For: Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews

Migration & Switching Considerations

Switching between CODY AI and Stonly requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

CODY AI starts at $29/month, while Stonly begins at $249/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between CODY AI and Stonly comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 3, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

CODY AI vs Stonly