| Data Ingestion & Knowledge Sources |
- Gives developers a flexible framework to wire up connectors and process nearly any file type or data source with libraries like Unstructured.
- Lets you push content into vector stores such as OpenSearch, Pinecone, Weaviate, or Snowflake—pick the backend that fits best. Learn more
- Setup is hands-on, but the payoff is deep, domain-specific customization of your ingestion pipelines.
|
- Comes with ready-made connectors for Google Drive, Gmail, Notion, Confluence, and more, so data syncs automatically.
- Upload PDFs, DOCX, TXT, Markdown, or point it at a URL / sitemap to crawl an entire site and build your knowledge base.
- Choose manual or automatic retraining, so your RAG stays up-to-date whenever content changes.
|
- Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
- Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
- Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text.
View Transcription Guide
- Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier.
See Zapier Connectors
- Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
|
| Integrations & Channels |
- API-first approach—drop the RAG system into your own app through REST endpoints or the Haystack SDK.
- Shareable pipeline prototypes are great for demos, but production channels (Slack bots, web chat, etc.) need a bit of custom code. See prototype feature
|
- Drop a chat widget on your site or hook straight into Slack, Telegram, WhatsApp, Facebook Messenger, and Microsoft Teams.
- Webhooks and Zapier let you kick off external actions—think tickets, CRM updates, and more.
- Built with customer-support workflows in mind, complete with real-time chat and easy escalation.
|
- Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
- Offers ready-made hooks for Slack, Microsoft Teams, WhatsApp, Telegram, and Facebook Messenger.
Explore API Integrations
- Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
- Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
|
| Core Chatbot Features |
- Builds RAG agents as modular pipelines—retriever + reader, plus optional rerankers or multi-step logic.
- Multi-turn chat? Source attributions? Fine-grained retrieval tweaks? All possible with the right config. Pipeline overview
- Advanced users can layer in tool use and external API calls for richer agent behavior.
|
- Uses retrieval-augmented generation to give accurate, context-aware answers pulled only from your data—so fewer hallucinations.
- Handles multi-turn chats, keeps full session history, and supports 95+ languages out of the box.
- Captures leads automatically and lets users escalate to a human whenever needed.
|
- Powers retrieval-augmented Q&A with GPT-4 and GPT-3.5 Turbo, keeping answers anchored to your own content.
- Reduces hallucinations by grounding replies in your data and adding source citations for transparency.
Benchmark Details
- Handles multi-turn, context-aware chats with persistent history and solid conversation management.
- Speaks 90+ languages, making global rollouts straightforward.
- Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
|
| Customization & Branding |
- No drag-and-drop theming here—you’ll craft your own front end if you need branded UI.
- That also means full freedom to shape the visuals and conversational tone any way you like. Custom components
|
- Tweak the widget’s look—logos, colors, welcome text, icons—to match your brand perfectly.
- White-label option wipes Ragie branding entirely.
- Domain allowlisting locks the bot to approved sites for extra security.
|
- Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand.
White-label Options
- Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
- Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
- Uses domain allowlisting to ensure the chatbot appears only on approved sites.
|
| LLM Model Options |
- Model-agnostic: plug in GPT-4, Llama 2, Claude, Cohere, and more—whatever works for you.
- Switch models or embeddings through the “Connections” UI with just a few clicks. View supported models
|
- Runs on OpenAI models—mainly GPT-3.5 and GPT-4—for answer generation.
- Flip a switch between “fast” (GPT-4o-mini) and “accurate” (GPT-4o) depending on whether speed or depth matters most.
Learn more
|
- Taps into top models—OpenAI’s GPT-4, GPT-3.5 Turbo, and even Anthropic’s Claude for enterprise needs.
- Automatically balances cost and performance by picking the right model for each request.
Model Selection Details
- Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
- Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
|
| Developer Experience (API & SDKs) |
- Comprehensive REST API plus the open-source Haystack SDK for building, running, and querying pipelines.
- Deepset Studio’s visual editor lets you drag-and-drop components, then export YAML for version control. Studio overview
|
- REST API covers everything—manage bots, ingest data, pull answers—with clear docs and live examples.
- No-code drag-and-drop builder gets non-devs started fast; heavier lifting happens via API.
- No official multi-language SDKs yet, but the plain-JSON API is easy to call from any stack.
|
- Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat.
API Documentation
- Offers open-source SDKs—like the Python
customgpt-client—plus Postman collections to speed integration.
Open-Source SDK
- Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
|
| Integration & Workflow |
- Embed deeply into enterprise stacks—custom connectors, bespoke endpoints, the works.
- Schedule ETL jobs and route data conditionally right from the pipeline config. Deployment API
|
- Built for support teams: embed on your site, plug into chat apps, and auto-escalate to agents.
- Webhooks and the “Functions” feature let the bot do things like open tickets or update CRMs on the fly.
- Retrain on a schedule or in real time through the API, so your answers stay fresh.
|
- Gets you live fast with a low-code dashboard: create a project, add sources, and auto-index content in minutes.
- Fits existing systems via API calls, webhooks, and Zapier—handy for automating CRM updates, email triggers, and more.
Auto-sync Feature
- Slides into CI/CD pipelines so your knowledge base updates continuously without manual effort.
|
| Performance & Accuracy |
- Tune for max accuracy with multi-step retrieval, hybrid search, and custom rerankers.
- Mix and match components to hit your latency targets—even at large scale. Benchmark insights
|
- Combines re-ranking, hybrid search, and smart partitioning for higher accuracy.
- “Fast mode” skims essentials for speedy replies; flip to detailed mode when depth matters.
- Fallback messages and human handoff keep users covered if the bot isn’t sure.
|
- Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
- Independent tests rate median answer accuracy at 5/5—outpacing many alternatives.
Benchmark Results
- Always cites sources so users can verify facts on the spot.
- Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
|
| Customization & Flexibility (Behavior & Knowledge) |
- Build anything: multi-hop retrieval, custom logic, bespoke prompts—your pipeline, your rules.
- Create multiple datastores, add role-based filters, or pipe in external APIs as extra tools. Component templates
|
- Update the KB anytime—just hit “retrain,” recrawl, or upload new files in the dashboard.
- Set Personas and Quick Prompts to nail the bot’s tone and style.
- Spin up multiple bots under one account—handy for different teams or domains.
|
- Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
- Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus.
Learn How to Update Sources
- Supports multiple agents per account, so different teams can have their own bots.
- Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
|
| Pricing & Scalability |
- Start free in Deepset Studio, then move to usage-based Enterprise plans as you scale.
- Deploy in cloud, hybrid, or on-prem setups to handle huge corpora and heavy traffic. Pricing overview
|
- Three tiers: Growth (~$79/mo), Pro/Scale (~$259/mo), plus Enterprise for big deployments.
- Costs scale with message credits, bots, pages crawled, and uploads—add capacity as you grow.
- Designed to scale smoothly without costs ballooning linearly.
|
- Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
- Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates.
View Pricing
- Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
|
| Security & Privacy |
- SOC 2 Type II, ISO 27001, GDPR, HIPAA—you’re covered for enterprise compliance.
- Choose cloud, VPC, or on-prem to keep data exactly where you need it. Security compliance
|
- Uses HTTPS/TLS in transit and encrypts data at rest—industry standard.
- Data stays inside your workspace; formal SOC-2-style certifications are on the roadmap.
|
- Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
- Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private.
Security Certifications
- Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
|
| Observability & Monitoring |
- Deepset Studio dashboard shows latency, error rates, resource use—everything you’d expect.
- Detailed logs integrate with Prometheus, Splunk, and more for deep observability. Monitoring features
|
- Dashboard shows chat histories, sentiment, and key metrics.
- Daily email digests keep your team in the loop without extra logins.
|
- Comes with a real-time analytics dashboard tracking query volumes, token usage, and indexing status.
- Lets you export logs and metrics via API to plug into third-party monitoring or BI tools.
Analytics API
- Provides detailed insights for troubleshooting and ongoing optimization.
|
| Support & Ecosystem |
- Lean on the Haystack open-source community (Discord, GitHub) or paid enterprise support. Community insights
- Wide ecosystem of vector DBs, model providers, and ML tools means plenty of plug-ins and extensions.
|
- Email support plus a “Submit a Request” form for new features or integrations.
- Growing ecosystem—blog posts, Product Hunt launches, and a partner program for agencies.
|
- Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast.
Developer Docs
- Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs.
Enterprise Solutions
- Benefits from an active user community plus integrations through Zapier and GitHub resources.
|
| Additional Considerations |
- Perfect for teams that need heavily customized, domain-specific RAG solutions.
- Full control and future portability—but expect a steeper learning curve and more dev effort. More details
|
- “Functions” feature lets the bot perform real actions (e.g., make a ticket) right in the chat.
- Headless RAG API (SourceSync) gives devs a fully customizable retrieval layer.
|
- Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
- Gets you to value quickly: launch a functional AI assistant in minutes.
- Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
- Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
|
| No-Code Interface & Usability |
- Deepset Studio offers low-code drag-and-drop, yet it’s still aimed at developers and ML engineers.
- Non-tech users may need help, and production UIs will be custom-built.
|
- Guided dashboard: paste a URL or upload files and you’re up and running fast.
- Pre-built templates, live demo, and a simple embed snippet make deployment painless.
- Seven-day free trial lets teams test everything risk-free.
|
- Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
- Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing.
User Experience Review
- Uses role-based access so business users and devs can collaborate smoothly.
|
Deepset
Ragie
CustomGPT