Glean vs Jotform AI Agents

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

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Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Glean and Jotform AI Agents across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Glean and Jotform AI Agents, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose Glean if: you value permissions-aware ai is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern
  • Choose Jotform AI Agents if: you value omnichannel excellence: 7 native channels (whatsapp, facebook messenger, instagram, sms, voice/phone, website, standalone) vs most competitors requiring third-party integrations

About Glean

Glean Landing Page Screenshot

Glean is enterprise work ai with permissions-aware rag across 100+ apps. Glean is a premium enterprise RAG platform with permissions-aware AI as its core differentiator. Founded by ex-Google Search engineers, Glean achieved $100M ARR in three years and a $7.2B valuation (2025). It connects 100+ enterprise apps with real-time access controls, supports 15+ LLMs, and offers comprehensive APIs with 4-language SDKs. Trade-offs: enterprise-only sales (~$50/user/month, ~$60K minimum), no consumer messaging channels, and premium positioning over plug-and-play simplicity. Founded in 2019, headquartered in Palo Alto, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
96/100
Starting Price
$50/mo

About Jotform AI Agents

Jotform AI Agents Landing Page Screenshot

Jotform AI Agents is online form builder with ai-powered automation. Form-centric RAG platform with omnichannel reach (WhatsApp, Instagram, SMS, Voice) and 7,000+ templates, built atop Jotform's 35-million-user form builder ecosystem. Runs GPT-4o with confirmed RAG architecture achieving 4.5/5 accuracy rating. Critical gap: NO dedicated AI Agents API for programmatic management—existing REST API covers forms only. $39/month entry, HIPAA/SOC 2/GDPR certified. Best for SMBs needing no-code multi-channel deployment, not developers building custom RAG integrations. Founded in 2006, headquartered in San Francisco, CA, USA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
88/100
Starting Price
$39/mo

Key Differences at a Glance

In terms of user ratings, Glean in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Enterprise RAG versus Form Builder. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

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Glean
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Jotform AI Agents
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Data Ingestion & Knowledge Sources
  • ✅ 100+ native connectors – Cloud storage, CRM, collaboration platforms plus Indexing API
  • File formats – PDFs, Word, HTML, spreadsheets, structured data
  • Real-time sync – Content within minutes, permission changes immediate
  • ⚠️ Initial indexing – Few days depending on volume
  • Scale – 10K-100K users, hundreds of millions of documents
  • PDF uploads – Document knowledge ingestion via PDF format
  • Website crawling – Auto-recrawl (daily, weekly, monthly schedules)
  • YouTube integration – Video with automatic transcript extraction
  • Help desk sync – Zendesk, Freshdesk, Salesforce Knowledge imports
  • ⚠️ No Word docs – .doc/.docx not supported, PDF only
  • ⚠️ No cloud ingestion – Drive/Dropbox/Notion for storage only, not sources
  • 1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives
  • Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content
  • Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in
  • Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync
  • Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors
  • Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
L L M Model Options
  • ✅ 15+ LLMs supported – GPT-4, Gemini 1.5 Pro, Claude 3 Sonnet
  • Per-step model selection – Different LLMs for each workflow step
  • Temperature controls – Factual, balanced, or creative output settings
  • BYOK support – Glean Universal Key or Customer Key options
  • Automatic routing – Zero data retention, optimizes top models per query
  • GPT-4o – Primary model for all standard accounts
  • Google Gemini – HIPAA-compliant via Vertex AI (Gold/Enterprise)
  • Confirmed RAG – Responses grounded in knowledge base
  • ⚠️ No model selection – Users cannot choose or bring own keys
  • ⚠️ No benchmarks – No published accuracy metrics
  • GPT-5.1 models – Latest thinking models (Optimal & Smart variants)
  • GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available
  • Claude 4.5 – Anthropic's Opus available for Enterprise
  • Auto model routing – Balances cost/performance automatically
  • Zero API key management – All models managed behind the scenes
Performance & Accuracy
  • ✅ 74% human-agreement rate – 25% precision increases
  • 141% ROI over 3 years – Forrester Total Economic Impact
  • 110 hours saved per employee annually – Productivity gains
  • Hallucination prevention – RAG grounding, permissions, citations
  • 4.5/5 accuracy – Futurepedia third-party rating
  • 4.6/5 performance – Speed rating from Futurepedia
  • RAG grounding – Responses from verified knowledge base
  • Feedback system – Thumbs up/down for improvement
  • ⚠️ No published benchmarks – No quantitative metrics
  • Sub-second responses – Optimized RAG with vector search and multi-layer caching
  • Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API
  • Anti-hallucination tech – Responses grounded only in your provided content
  • OpenGraph citations – Rich visual cards with titles, descriptions, images
  • 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Developer Experience ( A P I & S D Ks)
  • ✅ Client & Indexing APIs – Search, Chat, Agents, Documents, Governance
  • Official SDKs – Python, Java, Go, TypeScript with async support
  • Web SDK – Embeddable chat, search, autocomplete, recommendations components
  • Framework integrations – LangChain, CrewAI, OpenAI Assistants, MCP Server
  • Authentication – OAuth 2.0, user-scoped tokens, impersonation support
  • ⚠️ NO AI Agents API – Cannot create, manage, or query agents programmatically
  • Forms API only – api.jotform.com covers forms, NOT AI agents
  • 11 SDKs – Python, JS, PHP, etc. for forms API only
  • Outbound webhooks – Agents can send to external systems
  • No-code positioning – Platform designed as consumer tool, not dev toolkit
  • REST API – Full-featured for agents, projects, data ingestion, chat queries
  • Python SDK – Open-source customgpt-client with full API coverage
  • Postman collections – Pre-built requests for rapid prototyping
  • Webhooks – Real-time event notifications for conversations and leads
  • OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Integrations & Channels
  • Slack & Teams – Official apps, Gleanbot auto-responses, Real-Time Search API
  • Browser extensions – Chrome (300K+ users), Firefox, Safari, Edge
  • ⚠️ No WhatsApp/Telegram – Designed for internal enterprise use only
  • SSO protocols – OIDC, SAML 2.0 with Okta, Microsoft Entra
  • 7 native channels – Website, WhatsApp, Messenger, Instagram, SMS, Voice, Standalone
  • Website embedding – 5 styles (bubble, lightbox, popup, embed, WordPress)
  • Salesforce deep integration – Record creation, Knowledge sync, AppExchange
  • Payment gateways – 30+ integrations (PayPal, Stripe, Square)
  • ⚠️ No Teams/Telegram native – Zapier integration only
  • Website embedding – Lightweight JS widget or iframe with customizable positioning
  • CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support
  • 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools
  • MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf
  • OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints
  • LiveChat + Slack – Native chat widgets with human handoff capabilities
Customization & Branding
  • UI customization – Custom logos, color schemes, background images
  • Custom subdomains – your-company.glean.com
  • Chat widget styling – CSS positioning, width/height, custom containers
  • ⚠️ Limited white-labeling – Glean branding may remain visible
  • Visual customization – Colors, gradients, fonts, positioning
  • AI Clone – Replicate individual's communication style
  • Tone presets – Professional, casual, friendly, formal
  • White-labeling – Remove branding Bronze+, custom domain Enterprise
  • ⚠️ No raw CSS – Visual designer only, no custom injection
  • Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost
  • 2-minute setup – No-code wizard with drag-and-drop interface
  • Persona customization – Control AI personality, tone, response style via pre-prompts
  • Visual theme editor – Real-time preview of branding changes
  • Domain allowlisting – Restrict embedding to approved sites only
Core R A G Features
  • ✅ Hybrid search – Semantic (vector-based) + lexical (keyword) approaches
  • Knowledge Graph Framework – Proprietary anchors across enterprise data
  • LLM Control Layer – Optimizes outputs with context-aware query rewriting
  • Grounded answers – Source citations with every response
N/A
N/A
Permissions- Aware A I ( Core Differentiator)
  • ✅ Real-time access control – Across all 100+ datasources
  • Identity crawling – Users, groups, memberships, permission models
  • Connector-level mirroring – Respects native permissions (Salesforce, GDrive)
  • Zero-trust architecture – Users only see authorized content
N/A
N/A
Multi- Language & Localization
  • Full support – English, German, Japanese (semantic, assistant, UI)
  • Partial support – French, Spanish
  • 20+ languages – Early access or keyword search
N/A
N/A
Observability & Monitoring
  • Insights Dashboard – DAU/WAU/MAU, Search Session Satisfaction metrics
  • Usage metrics – Searches and chats per user per week
  • 270-day data retention – Department-level filtering
  • Audit logging – User activity, access patterns, SIEM export
  • Jotform Insights – Sessions, success rates, device/geo data (Enterprise)
  • Conversation history – PDF transcripts, MP3 audio recordings
  • Thumbs up/down – Response rating with analytics
  • Real-time monitoring – Live visibility with green dot indicators
  • Real-time dashboard – Query volumes, token usage, response times
  • Customer Intelligence – User behavior patterns, popular queries, knowledge gaps
  • Conversation analytics – Full transcripts, resolution rates, common questions
  • Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
  • ⚠️ No public pricing – Enterprise sales only
  • Estimated cost – ~$45-50+ per user/month
  • Minimum ACV – ~$60K (approximately 100 users minimum)
  • No free trial – Paid POCs up to $70K
  • Annual contracts – Per-seat model, 7-12% renewal increases, FlexCredits for premium
N/A
  • Standard: $99/mo – 60M words, 10 bots
  • Premium: $449/mo – 300M words, 100 bots
  • Auto-scaling – Managed cloud scales with demand
  • Flat rates – No per-query charges
Security & Privacy
  • ✅ SOC 2 Type II, ISO 27001, HIPAA, GDPR
  • ⚠️ No FedRAMP – Not for US federal government
  • AES-256 at rest, TLS 1.2+ in transit
  • Single-tenant – Isolated per customer, Cloud-Prem option
N/A
  • SOC 2 Type II + GDPR – Third-party audited compliance
  • Encryption – 256-bit AES at rest, SSL/TLS in transit
  • Access controls – RBAC, 2FA, SSO, domain allowlisting
  • Data isolation – Never trains on your data
No- Code Interface & Usability
  • ✅ Natural language configuration – Describe goals in plain language
  • Visual builder – Drag-and-drop workflow creation
  • AI-assisted creation – Auto-generates draft agents
  • 30+ prebuilt agents – Sales, engineering, IT, HR
  • Visual agent builder – Zero coding for complete deployment
  • Form-to-agent – One-click conversion of existing forms
  • 7,000+ templates – Healthcare, customer service, HR, education
  • 5-minute setup – Rapid deployment with templates
  • Mobile-first – Create/manage agents from iOS/Android
  • 2-minute deployment – Fastest time-to-value in the industry
  • Wizard interface – Step-by-step with visual previews
  • Drag-and-drop – Upload files, paste URLs, connect cloud storage
  • In-browser testing – Test before deploying to production
  • Zero learning curve – Productive on day one
Support & Ecosystem
  • Standard support – 24x5 via portal, email, Slack Connect
  • Premium support – 24x7 critical issues with additional fee
  • ✅ Excellent documentation – developers.glean.com with OpenAPI specs
  • GitHub repositories – SDK examples and sample projects
  • 24/7 live chat/email – 1-2 hour average response times
  • Help center – Step-by-step tutorials and guides
  • 7,000+ templates – Healthcare, customer service, HR, education
  • Mobile app – iOS/Android for agent management
  • ⚠️ No phone support – Chat/email only (Enterprise for phone)
  • Comprehensive docs – Tutorials, cookbooks, API references
  • Email + in-app support – Under 24hr response time
  • Premium support – Dedicated account managers for Premium/Enterprise
  • Open-source SDK – Python SDK, Postman, GitHub examples
  • 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Conversation & Agent Features
  • Conversation history – Thread tracking in Slack, History tab
  • Version control – All agent versions auto-saved
  • ⚠️ No lead capture – Designed for internal enterprise use
N/A
N/A
Deployment Options
  • Cloud (SaaS) – Standard Glean infrastructure deployment
  • Cloud-Prem – Customer-hosted in AWS or GCP
  • Single-tenant architecture – Isolated per customer
N/A
N/A
R A G-as-a- Service Assessment
  • ✅ TRUE RAG PLATFORM – API-first with comprehensive tools
  • Data flexibility – 100+ connectors, Indexing API
  • Best for – Large enterprises requiring permissions-aware RAG
  • Platform type – FORM-CENTRIC NO-CODE with RAG, not pure RaaS
  • RAG confirmed – Explicitly documented RAG technique usage
  • ⚠️ No AI Agents API – Cannot query agents programmatically
  • Use case fit – Jotform users, SMBs, form-to-conversation workflows
  • ⚠️ Not for developers – No programmatic RAG access
  • Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure
  • API-first – REST API, Python SDK, OpenAI compatibility, MCP Server
  • No-code option – 2-minute wizard deployment for non-developers
  • Hybrid positioning – Serves both dev teams (APIs) and business users (no-code)
  • Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
  • ✅ Unique strength – Real-time permissions-aware AI across 100+ datasources
  • Proven ROI – 141% ROI, 110 hours/employee saved
  • ⚠️ Pricing barrier – ~$50/user/month, ~$60K minimum
  • Form-to-agent – 9.5/10 unique differentiator, 35M+ user ecosystem
  • 7 native channels – Broadest native coverage at $39/month
  • Voice maturity – More developed than most RAG competitors
  • vs CustomGPT – No-code multi-channel vs developer-first API
  • ⚠️ No AI API – Disqualifies for programmatic use cases
  • Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.
  • Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing
  • vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster
  • vs Botsonic/Chatbase – More file formats, source citations, no hidden costs
  • vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
  • ✅ 15+ LLMs – GPT-4, Gemini 1.5 Pro, Claude 3 with per-step selection
  • Temperature controls – Factual, balanced, or creative output
  • BYOK support – Customer Key for data sovereignty
  • GPT-4o – Primary model for all standard accounts
  • Gemini via Vertex AI – HIPAA accounts with BAA
  • RAG implementation – Confirmed grounding in knowledge base
  • ⚠️ No model selection – Jotform manages routing internally
  • ⚠️ No flexibility – Cannot bring own API keys
  • OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series
  • Anthropic – Claude 4.5 Opus/Sonnet (Enterprise)
  • Auto-routing – Intelligent model selection for cost/performance
  • Managed – No API keys or fine-tuning required
R A G Capabilities
  • ✅ Hybrid search – Semantic + lexical for accuracy
  • Knowledge Graph Framework – Proprietary anchors across data
  • 74% human-agreement – 25% precision increases
  • Confirmed RAG – Responses grounded in knowledge base
  • Knowledge sources – PDFs, URLs, YouTube, Zendesk, Freshdesk, Salesforce
  • Auto-recrawl – Daily, weekly, monthly schedules
  • Feedback system – Thumbs up/down for improvement
  • ⚠️ No vector control – Black-box implementation
  • GPT-4 + RAG – Outperforms OpenAI in independent benchmarks
  • Anti-hallucination – Responses grounded in your content only
  • Automatic citations – Clickable source links in every response
  • Sub-second latency – Optimized vector search and caching
  • Scale to 300M words – No performance degradation at scale
Use Cases
  • Enterprise knowledge – Unified search across 100+ datasources
  • Permissions-aware – Healthcare, finance, legal hierarchies
  • AI agents – 30+ prebuilt for sales, engineering, IT
  • Form-to-conversation – Transform static forms to conversational AI
  • Omnichannel support – WhatsApp, Messenger, Instagram, SMS, Voice
  • Lead capture – Payment collection with 30+ gateways
  • Healthcare/HIPAA – Gold/Enterprise with BAA and Gemini
  • ⚠️ Not for developers – No programmatic access
  • Customer support – 24/7 AI handling common queries with citations
  • Internal knowledge – HR policies, onboarding, technical docs
  • Sales enablement – Product info, lead qualification, education
  • Documentation – Help centers, FAQs with auto-crawling
  • E-commerce – Product recommendations, order assistance
Security & Compliance
  • ✅ SOC 2 Type II, ISO 27001, HIPAA, GDPR
  • ⚠️ NO FedRAMP – Not for US federal government
  • Single-tenant – Isolated per customer, Cloud-Prem option
  • SOC 2 Type II – Enterprise tier only (Sept 2022 audit)
  • HIPAA compliant – Gold/Enterprise with BAA
  • GDPR/PCI DSS – All plans for privacy and payments
  • FERPA – Enterprise for educational institutions
  • ⚠️ No ISO 27001 – Certification absent
  • ⚠️ No on-premise – Cloud-only SaaS
  • SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance
  • 256-bit AES encryption – Data at rest; SSL/TLS in transit
  • SSO + 2FA + RBAC – Enterprise access controls with role-based permissions
  • Data isolation – Never trains on customer data
  • Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
  • ⚠️ No public pricing – Enterprise sales only
  • ~$45-50+/user/month – Estimated cost from reports
  • ~$60K minimum ACV – Approximately 100 users minimum
  • Free: $0 – 5 agents, 100 conversations/month
  • Bronze: $39/mo – 25 agents, 1,000 conversations
  • Silver: $49/mo – 50 agents, 2,500 conversations
  • Gold: $129/mo – 100 agents, 10,000 conversations, HIPAA
  • 50% nonprofit/edu discount – 30% off Enterprise
  • Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot
  • Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot
  • Enterprise: Custom – SSO, dedicated support, custom SLAs
  • 7-day free trial – Full Standard access, no charges
  • Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
  • 24x5 standard support – Portal, email, Slack Connect
  • ✅ Excellent documentation – developers.glean.com with OpenAPI
  • Official SDKs – Python, Java, Go, TypeScript
N/A
  • Documentation hub – Docs, tutorials, API references
  • Support channels – Email, in-app chat, dedicated managers (Premium+)
  • Open-source – Python SDK, Postman, GitHub examples
  • Community – User community + 5,000 Zapier integrations
Limitations & Considerations
  • ⚠️ High cost barrier – ~$50/user/month, ~$60K minimum
  • ⚠️ NO FedRAMP – Not for US federal government
  • ⚠️ No consumer channels – No WhatsApp, Telegram
  • Complex implementation – Indexing takes days
  • ⚠️ No AI Agents API – Cannot create, manage, or query agents via API
  • ⚠️ Forms API only – Existing REST API covers forms, not agents
  • ⚠️ No cloud ingestion – Drive/Dropbox/Notion for storage only
  • ⚠️ No Word documents – Must convert to PDF
  • ⚠️ No model selection – Locked to GPT-4o or Gemini
  • Best for – Jotform users, SMBs; not for API-first developers
  • Managed service – Less control over RAG pipeline vs build-your-own
  • Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source
  • Real-time data – Requires re-indexing; not ideal for live inventory/prices
  • Enterprise features – Custom SSO only on Enterprise plan
Core Agent Features
  • ✅ Autonomous AI agents – Understand tasks, execute autonomously
  • Natural language builder – Describe goals, auto-designs workflows
  • 100+ native actions – Slack, Teams, Salesforce, Jira, GitHub
  • 20+ languages – Auto mid-conversation detection and switching
  • Human handoff – "Take Over Chat" with green dot indicators
  • Mobile push notifications – iOS/Android alerts for takeover requests
  • Lead capture – Deep form integration with real-time validation
  • Smart triggers – Sentiment, keywords, date/time, page URL conditions
  • Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks
  • Multi-Agent Systems – Specialized agents for support, sales, knowledge
  • Memory & Context – Persistent conversation history across sessions
  • Tool Integration – Webhooks + 5,000 Zapier apps for automation
  • Continuous Learning – Auto re-indexing without manual retraining
Additional Considerations
  • ⚠️ Cannot create content directly – Focuses on search/retrieval
  • Large organization focus – May be overkill for smaller teams
  • Training investment – Upskilling employees needed
  • ✅ Form-centric innovation – One-click form-to-agent (9.5/10 rated)
  • ✅ SMB accessible – $39/month vs $700+ enterprise platforms
  • ✅ 7 native channels – WhatsApp, Messenger, Instagram, SMS, Voice
  • ✅ Voice maturity – Dedicated numbers, customizable accents/tone
  • ⚠️ No AI Agents API – Cannot query programmatically
  • ⚠️ No cloud ingestion – Manual download-before-upload required
  • Time-to-value – 2-minute deployment vs weeks with DIY
  • Always current – Auto-updates to latest GPT models
  • Proven scale – 6,000+ organizations, millions of queries
  • Multi-LLM – OpenAI + Claude reduces vendor lock-in
Core Chatbot Features
  • Glean Chat interface – Natural conversations with company knowledge
  • Multi-turn conversations – Context awareness across turns
  • Streaming responses – Real-time with source citations
  • Autonomous agents – Perform tasks without constant human input
  • Form completion – Conversational prompts for structured data
  • 7 native channels – Consistent interactions across platforms
  • 24/7 availability – Continuous autonomous operation
  • Human handoff – Context-preserving escalation
  • ✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI
  • ✅ Source citations – Every response includes clickable links to original documents
  • ✅ 93% resolution rate – Handles queries autonomously, reducing human workload
  • ✅ 92 languages – Native multilingual support without per-language config
  • ✅ Lead capture – Built-in email collection, custom forms, real-time notifications
  • ✅ Human handoff – Escalation with full conversation context preserved
Customization & Flexibility ( Behavior & Knowledge)
  • Natural language config – Build agents without technical expertise
  • Visual builder – Drag-and-drop workflow creation
  • 30+ templates – Sales, engineering, IT, HR
  • Chat guidelines – Define communication style and personality
  • Chattiness levels – Adjustable verbosity for chat and voice
  • AI Clone – Replicate individual communication styles
  • Smart triggers – Conditional logic with multi-action responses
  • Auto-recrawl – Configurable knowledge base refresh
  • Live content updates – Add/remove content with automatic re-indexing
  • System prompts – Shape agent behavior and voice through instructions
  • Multi-agent support – Different bots for different teams
  • Smart defaults – No ML expertise required for custom behavior
Form-to- Agent Conversion ( Core Differentiator)
N/A
  • ✅ 9.5/10 rated – One-click form-to-conversational AI transformation
  • 35M+ user ecosystem – Natural migration for existing Jotform customers
  • Structured data capture – Maintains validation in natural dialogue
  • Multi-form linking – Complex data collection workflows
  • Payment integration – 30+ gateways work in conversational flows
N/A
Voice & Phone Capabilities ( Differentiator)
N/A
  • Dedicated phone numbers – $10/month per number
  • Inbound call handling – Full conversational AI responses
  • Voice customization – Accents, gender, tone settings
  • Twilio integration – Custom number routing options
  • MP3 recordings – Downloadable voice interaction logs
N/A

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Final Thoughts

Final Verdict: Glean vs Jotform AI Agents

After analyzing features, pricing, performance, and user feedback, both Glean and Jotform AI Agents are capable platforms that serve different market segments and use cases effectively.

When to Choose Glean

  • You value permissions-aware ai is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern
  • Strong developer experience - comprehensive APIs, 4-language SDKs (Python, Java, Go, TypeScript), LangChain integration
  • Model flexibility without vendor lock-in - 15+ LLMs with per-step selection and bring-your-own-key option

Best For: Permissions-aware AI is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern

When to Choose Jotform AI Agents

  • You value omnichannel excellence: 7 native channels (whatsapp, facebook messenger, instagram, sms, voice/phone, website, standalone) vs most competitors requiring third-party integrations
  • Genuinely usable free tier: 5 agents, 100 conversations, 50 voice minutes, 10M character KB - meaningful testing capacity without credit card
  • Form-to-agent conversion rated 9.5/10 differentiator - transforms static data collection into interactive conversation with one click

Best For: Omnichannel excellence: 7 native channels (WhatsApp, Facebook Messenger, Instagram, SMS, Voice/Phone, website, standalone) vs most competitors requiring third-party integrations

Migration & Switching Considerations

Switching between Glean and Jotform AI Agents requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Glean starts at $50/month, while Jotform AI Agents begins at $39/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Glean and Jotform AI Agents comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • • Review: Check the detailed feature comparison table above
  • • Test: Sign up for free trials and test with real queries
  • • Calculate: Estimate your monthly costs based on expected usage
  • • Decide: Choose the platform that best aligns with your requirements

Last updated: February 3, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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