What are the main differences between Glean and Tidio?

Glean excels in Permissions-aware AI is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern and Strong developer experience - comprehensive APIs, 4-language SDKs (Python, Java, Go, TypeScript), LangChain integration, scoring 96/100 in user ratings with 90% accuracy. Tidio leads in Exceptional ease of use: 4.7/5 G2 rating with 253 'Ease of Use' and 161 'Easy Setup' mentions and Claude 3-powered Lyro AI achieving 79-87% success rates with customer case studies reporting 89-90% automation with 87/100 overall rating and 83% accuracy. Key technical difference: Glean focuses on Permissions-aware AI with real-time access control enforcement while Tidio emphasizes Claude 3-powered Lyro AI with 79-87% success rates (up from 50-70% pre-Claude 3 upgrade) and strict knowledge base boundaries preventing hallucinations. Pricing differs by $21/month.

Which is better for enterprises: Glean or Tidio?

Glean offers SOC 2 compliance for enterprise security. HIPAA compliance is available in Glean. For scalability, both offer cloud-based deployment options. Glean leads with 96/100 enterprise readiness score (98/100 enterprise features).

How much does Glean cost vs Tidio?

Glean starts at $50/monthly (enterprise model), while Tidio begins at $29/monthly (freemium model). Tidio provides a free tier. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Tidio to Glean?

Migration from Tidio to Glean typically requires API-based data export/import, which Glean provides. Glean provides comprehensive API access excellent documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Glean support for migration assistance and best practices.

What integrations do Glean and Tidio support?

Glean integrates with Cloud Storage: Google Drive, SharePoint, OneDrive, Dropbox, Box, Communication: Slack (full bot support), Microsoft Teams, Gmail, Outlook, Zoom, Collaboration: Confluence, Notion, Jira, GitHub, GitLab, Miro, CRM/Support: Salesforce, ServiceNow, Zendesk, Identity: Okta, Microsoft Entra ID, Google Workspace, OneLogin (8 integrations total). Tidio supports Website live chat (JavaScript snippet), Email ticketing, Facebook Messenger, Instagram DMs, WhatsApp Business API (21 integrations available). Both offer REST APIs for custom integrations. Tidio provides 163% more integrations, with webhook support for real-time data sync.

What are the main differences between Glean and Tidio?

Glean offers strong capabilities, scoring 0/100 in user ratings. Tidio provides unique strengths with 0/100 overall rating. Key technical difference: Glean focuses on advanced features while Tidio emphasizes specialized capabilities.

Which is better for enterprises: Glean or Tidio?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Tidio leads with strong/100 enterprise readiness score.

How much does Glean cost vs Tidio?

Glean starts at custom pricing/month (subscription model), while Tidio begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Glean to Tidio?

Migration from Glean to Tidio typically requires manual data transfer since API access may be limited. Tidio offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Tidio support for migration assistance and best practices.

What integrations do Glean and Tidio support?

Glean integrates with (multiple platforms). Tidio supports (various tools). API availability varies by plan. Integration coverage is comparable.

Glean vs Tidio

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Tidio More about Glean Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Glean and Tidio across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Glean and Tidio, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Glean if: you value permissions-aware ai is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern
Choose Tidio if: you value exceptional ease of use: 4.7/5 g2 rating with 253 'ease of use' and 161 'easy setup' mentions

About Glean

Glean is enterprise work ai with permissions-aware rag across 100+ apps. Glean is a premium enterprise RAG platform with permissions-aware AI as its core differentiator. Founded by ex-Google Search engineers, Glean achieved $100M ARR in three years and a $7.2B valuation (2025). It connects 100+ enterprise apps with real-time access controls, supports 15+ LLMs, and offers comprehensive APIs with 4-language SDKs. Trade-offs: enterprise-only sales (~$50/user/month, ~$60K minimum), no consumer messaging channels, and premium positioning over plug-and-play simplicity. Founded in 2019, headquartered in Palo Alto, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

96/100

Starting Price

$50/mo

About Tidio

Tidio is no-code customer service automation with claude 3-powered ai chatbots. Customer service automation platform with Claude 3-powered Lyro AI achieving 67-90% resolution rates. Founded 2013 by Tytus Gołąs (Poland), serves 300,000+ businesses including Pizza Hut, Decathlon, Casio. NOT a RAG-as-a-Service platform—optimized for SMB/e-commerce no-code chatbot building with exceptional ease of use (4.7/5 G2, 1,600+ reviews). SOC 2 Type II + GDPR certified. Critical gaps: NO programmatic knowledge API, NO LLM model selection (Claude-only), NO cloud storage integrations. $0-$2,999+/month with per-conversation billing ($0.50/Lyro chat). Founded in 2013, headquartered in San Francisco, CA (offices in Szczecin and Warsaw, Poland), the platform has established itself as a reliable solution in the RAG space.

Overall Rating

87/100

Starting Price

$29/mo

Key Differences at a Glance

In terms of user ratings, Glean in overall satisfaction. From a cost perspective, Tidio offers more competitive entry pricing. The platforms also differ in their primary focus: Enterprise RAG versus Customer Support. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Glean	Tidio	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
✅ 100+ native connectors – Cloud storage, CRM, collaboration platforms plus Indexing API File formats – PDFs, Word, HTML, spreadsheets, structured data Real-time sync – Content within minutes, permission changes immediate ⚠️ Initial indexing – Few days depending on volume Scale – 10K-100K users, hundreds of millions of documents	Website crawling – Up to 500 URLs with Q&A extraction, expandable on Plus plans PDF + CSV uploads – Direct file support with 10,000 Q&A total limit Zendesk import – Article import via API for help center content Auto weekly re-sync – Plus/Premium plans only for website updates ⚠️ Limited formats – No DOCX, TXT, Excel, YouTube, audio/video support ⚠️ No cloud storage – No native Google Drive, Dropbox, Notion integration	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
L L M Model Options
✅ 15+ LLMs supported – GPT-4, Gemini 1.5 Pro, Claude 3 Sonnet Per-step model selection – Different LLMs for each workflow step Temperature controls – Factual, balanced, or creative output settings BYOK support – Glean Universal Key or Customer Key options Automatic routing – Zero data retention, optimizes top models per query	Claude 3 only – Anthropic's model for "helpful, honest, harmless" AI ⚠️ No model selection – Fixed implementation, no GPT/Gemini options ⚠️ No custom models – Cannot use own fine-tuned or open-source models	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Performance & Accuracy
✅ 74% human-agreement rate – 25% precision increases 141% ROI over 3 years – Forrester Total Economic Impact 110 hours saved per employee annually – Productivity gains Hallucination prevention – RAG grounding, permissions, citations	Sub-second responses – Optimized for real-time chat experience 89-90% automation – Proven in Pizza Hut, Decathlon case studies Strict grounding – Responses only from provided knowledge base ⚠️ No retrieval tuning – Cannot adjust similarity thresholds	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Developer Experience ( A P I & S D Ks)
✅ Client & Indexing APIs – Search, Chat, Agents, Documents, Governance Official SDKs – Python, Java, Go, TypeScript with async support Web SDK – Embeddable chat, search, autocomplete, recommendations components Framework integrations – LangChain, CrewAI, OpenAI Assistants, MCP Server Authentication – OAuth 2.0, user-scoped tokens, impersonation support	JavaScript SDK – Widget customization and event handling REST API – Conversation and visitor management Webhooks – Plus plan ($749+) only for real-time events ⚠️ No Python SDK – Limited backend developer support	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Integrations & Channels
Slack & Teams – Official apps, Gleanbot auto-responses, Real-Time Search API Browser extensions – Chrome (300K+ users), Firefox, Safari, Edge ⚠️ No WhatsApp/Telegram – Designed for internal enterprise use only SSO protocols – OIDC, SAML 2.0 with Okta, Microsoft Entra	Omnichannel inbox – Website chat, email, Messenger, Instagram, WhatsApp in one dashboard E-commerce focus – Deep Shopify, WooCommerce, BigCommerce, Wix integration Zapier – 8,000+ app connections, free on all plans CRM integrations – Salesforce, HubSpot, Zendesk, Pipedrive ⚠️ No native Slack/Teams – Zapier notifications only, not bidirectional	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Customization & Branding
UI customization – Custom logos, color schemes, background images Custom subdomains – your-company.glean.com Chat widget styling – CSS positioning, width/height, custom containers ⚠️ Limited white-labeling – Glean branding may remain visible	Visual editor – Theme presets, colors, logos, positioning Light/dark modes – Automatic user preference detection Custom CSS – Advanced styling via JavaScript SDK White-labeling – $20/month addon or included with Plus ($749+) Role-based access – Admin, Moderator, Agent roles (Growth+)	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
Core R A G Features
✅ Hybrid search – Semantic (vector-based) + lexical (keyword) approaches Knowledge Graph Framework – Proprietary anchors across enterprise data LLM Control Layer – Optimizes outputs with context-aware query rewriting Grounded answers – Source citations with every response	N/A	N/A
Permissions- Aware A I ( Core Differentiator)
✅ Real-time access control – Across all 100+ datasources Identity crawling – Users, groups, memberships, permission models Connector-level mirroring – Respects native permissions (Salesforce, GDrive) Zero-trust architecture – Users only see authorized content	N/A	N/A
Multi- Language & Localization
Full support – English, German, Japanese (semantic, assistant, UI) Partial support – French, Spanish 20+ languages – Early access or keyword search	N/A	N/A
Observability & Monitoring
Insights Dashboard – DAU/WAU/MAU, Search Session Satisfaction metrics Usage metrics – Searches and chats per user per week 270-day data retention – Department-level filtering Audit logging – User activity, access patterns, SIEM export	Analytics dashboard – Chat volumes, response times, satisfaction Smart Insights – AI recommendations for improving metrics Conversation history – Full transcripts with search and filtering Unanswered tracking – Identify knowledge gaps for improvement	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
⚠️ No public pricing – Enterprise sales only Estimated cost – ~$45-50+ per user/month Minimum ACV – ~$60K (approximately 100 users minimum) No free trial – Paid POCs up to $70K Annual contracts – Per-seat model, 7-12% renewal increases, FlexCredits for premium	N/A	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
✅ SOC 2 Type II, ISO 27001, HIPAA, GDPR ⚠️ No FedRAMP – Not for US federal government AES-256 at rest, TLS 1.2+ in transit Single-tenant – Isolated per customer, Cloud-Prem option	N/A	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
No- Code Interface & Usability
✅ Natural language configuration – Describe goals in plain language Visual builder – Drag-and-drop workflow creation AI-assisted creation – Auto-generates draft agents 30+ prebuilt agents – Sales, engineering, IT, HR	Drag-and-drop builder – 253 G2 "Ease of Use" mentions 2-minute setup – JavaScript snippet or WordPress plugin 40+ templates – Pre-built for common scenarios Testing simulator – Validate before publishing	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Support & Ecosystem
Standard support – 24x5 via portal, email, Slack Connect Premium support – 24x7 critical issues with additional fee ✅ Excellent documentation – developers.glean.com with OpenAPI specs GitHub repositories – SDK examples and sample projects	24/7 email support – All paid plans include support Documentation – Help center, API docs, integration guides Partner network – Agency and reseller programs available Community – Active user forums and knowledge sharing	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Conversation & Agent Features
Conversation history – Thread tracking in Slack, History tab Version control – All agent versions auto-saved ⚠️ No lead capture – Designed for internal enterprise use	N/A	N/A
Deployment Options
Cloud (SaaS) – Standard Glean infrastructure deployment Cloud-Prem – Customer-hosted in AWS or GCP Single-tenant architecture – Isolated per customer	N/A	N/A
R A G-as-a- Service Assessment
✅ TRUE RAG PLATFORM – API-first with comprehensive tools Data flexibility – 100+ connectors, Indexing API Best for – Large enterprises requiring permissions-aware RAG	Platform type – LIVE CHAT PLATFORM with basic AI, NOT pure RAG-as-a-Service RAG limitations – No API for queries, limited file formats, 10K Q&A cap Target audience – E-commerce SMBs needing chat widgets, not developers Alternative: For true RAG capabilities, use CustomGPT, Vectara, or similar	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
✅ Unique strength – Real-time permissions-aware AI across 100+ datasources Proven ROI – 141% ROI, 110 hours/employee saved ⚠️ Pricing barrier – ~$50/user/month, ~$60K minimum	Market position – E-commerce-focused live chat with AI, not pure RAG platform vs CustomGPT – Tidio: better Shopify integration; CustomGPT: better RAG capabilities vs Intercom – Tidio: simpler, cheaper; Intercom: more enterprise features Best for: SMB e-commerce needing quick chat setup with basic AI	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
✅ 15+ LLMs – GPT-4, Gemini 1.5 Pro, Claude 3 with per-step selection Temperature controls – Factual, balanced, or creative output BYOK support – Customer Key for data sovereignty	Claude 3 – Anthropic's model (fixed, no alternatives) Proprietary controls – Tidio's custom implementation layer ⚠️ No flexibility – Cannot switch models or use custom LLMs	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
✅ Hybrid search – Semantic + lexical for accuracy Knowledge Graph Framework – Proprietary anchors across data 74% human-agreement – 25% precision increases	Q&A extraction – Automatic from websites, manual from CSVs Knowledge boundaries – Strict grounding prevents hallucinations ⚠️ Basic implementation – Not comparable to dedicated RAG platforms ⚠️ No retrieval tuning – Cannot configure similarity or reranking	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
Enterprise knowledge – Unified search across 100+ datasources Permissions-aware – Healthcare, finance, legal hierarchies AI agents – 30+ prebuilt for sales, engineering, IT	E-commerce support – Order tracking, cart recovery, product recommendations Lead generation – Visitor engagement, qualification, CRM sync Customer service – FAQ automation, ticket creation, live chat SMB focus – Designed for small-medium businesses needing quick setup	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ SOC 2 Type II, ISO 27001, HIPAA, GDPR ⚠️ NO FedRAMP – Not for US federal government Single-tenant – Isolated per customer, Cloud-Prem option	SOC 2 Type 2 compliant – Enterprise security controls GDPR compliant – EU data protection and privacy Encryption – TLS in transit, AES-256 at rest Data residency – EU/US options available	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
⚠️ No public pricing – Enterprise sales only ~$45-50+/user/month – Estimated cost from reports ~$60K minimum ACV – Approximately 100 users minimum	Free: $0 – 50 AI conversations, basic features Starter: $29/mo – 100 AI convos, email support Growth: $59/mo – Analytics, Lyro customization, white-label addon Plus: $749/mo – Unlimited, departments, webhooks, white-label included ⚠️ Per-conversation billing – ~$0.50/conversation can add up quickly	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
24x5 standard support – Portal, email, Slack Connect ✅ Excellent documentation – developers.glean.com with OpenAPI Official SDKs – Python, Java, Go, TypeScript	N/A	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ High cost barrier – ~$50/user/month, ~$60K minimum ⚠️ NO FedRAMP – Not for US federal government ⚠️ No consumer channels – No WhatsApp, Telegram Complex implementation – Indexing takes days	⚠️ E-commerce focused – Less suitable for general RAG use cases ⚠️ Claude 3 only – No model flexibility or custom LLM support ⚠️ 10K Q&A limit – Knowledge base caps vs unlimited RAG platforms ⚠️ Limited file formats – No DOCX, audio, video, code file support ⚠️ No source citations – Cannot verify responses against documents ⚠️ Per-conversation pricing – ~$0.50/convo impacts high-volume use	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Agent Features
✅ Autonomous AI agents – Understand tasks, execute autonomously Natural language builder – Describe goals, auto-designs workflows 100+ native actions – Slack, Teams, Salesforce, Jira, GitHub	Lyro AI – Claude 3-powered with 79-87% success rate Visual flow builder – No-code automation with 40+ templates Human handoff – Seamless escalation with full context Multi-language – 45+ languages with auto-detection	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Additional Considerations
⚠️ Cannot create content directly – Focuses on search/retrieval Large organization focus – May be overkill for smaller teams Training investment – Upskilling employees needed	E-commerce strength – Best-in-class Shopify/WooCommerce integration SMB focus – Simple setup, affordable pricing for small teams ⚠️ Not for RAG – Use CustomGPT or similar for true RAG needs ⚠️ Scaling costs – Per-conversation billing impacts high volume	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
Core Chatbot Features
Glean Chat interface – Natural conversations with company knowledge Multi-turn conversations – Context awareness across turns Streaming responses – Real-time with source citations	Lyro AI (Claude 3) – 79-87% success rates, strict knowledge boundaries Human handoff – Transfer with full context, create tickets, email follow-up 45+ languages – Automatic browser-based detection Live visitor tracking – Real-time monitoring with typing preview ⚠️ No source citations – Cannot trace responses to documents	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Flexibility ( Behavior & Knowledge)
Natural language config – Build agents without technical expertise Visual builder – Drag-and-drop workflow creation 30+ templates – Sales, engineering, IT, HR	N/A	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
Shopify Deep Integration ( Core Differentiator)
N/A	Order management – View history, track shipments, process refunds in chat Cart recovery – See abandoned carts, send automated recovery messages Product catalog – Search and display products with direct purchase links Customer sync – Automatic profile and purchase history synchronization ✅ 60K+ WordPress installs – Strong e-commerce market penetration	N/A
Visual Flow Builder ( Core Differentiator)
N/A	No-code automation – Drag-and-drop flow creation (253 G2 mentions) 40+ templates – Sales, lead gen, support scenarios pre-built Testing simulator – Validate flows before publishing HTTP requests – GET/POST/PATCH with JSON, GraphQL support ✅ SMB-friendly – Deploy chatbots in minutes without developers	N/A
Claude 3 A I Performance
N/A	79-87% success rate – Up from 50-70% pre-Claude 3 upgrade 89-90% automation – Case studies (Pizza Hut, Decathlon, Casio) Hallucination prevention – Strict knowledge base boundaries ⚠️ Claude 3 only – No GPT, Gemini, or model switching options	N/A

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Final Thoughts

Final Verdict: Glean vs Tidio

After analyzing features, pricing, performance, and user feedback, both Glean and Tidio are capable platforms that serve different market segments and use cases effectively.

When to Choose Glean

You value permissions-aware ai is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern
Strong developer experience - comprehensive APIs, 4-language SDKs (Python, Java, Go, TypeScript), LangChain integration
Model flexibility without vendor lock-in - 15+ LLMs with per-step selection and bring-your-own-key option

Best For: Permissions-aware AI is genuinely differentiated - real-time enforcement across 100+ datasources addresses critical enterprise concern

When to Choose Tidio

You value exceptional ease of use: 4.7/5 g2 rating with 253 'ease of use' and 161 'easy setup' mentions
Claude 3-powered Lyro AI achieving 79-87% success rates with customer case studies reporting 89-90% automation
300,000+ businesses served including Pizza Hut, Decathlon, Casio demonstrating SMB/e-commerce market fit

Best For: Exceptional ease of use: 4.7/5 G2 rating with 253 'Ease of Use' and 161 'Easy Setup' mentions

Migration & Switching Considerations

Switching between Glean and Tidio requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Glean starts at $50/month, while Tidio begins at $29/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Glean and Tidio comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 2, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Glean vs Tidio