Data Ingestion & Knowledge Sources
Document Formats – PDF, DOC, MD, TXT with automatic OCR parsingSpreadsheets – CSV, XLS, XLSX with header+row slicing methodologyCloud Integrations – Google Drive auto-sync, Notion, Microsoft Word scheduled updatesWebsite Crawling – Sitemap mode with scheduled refresh for automatic updatesAudio/Video – ASR services, YouTube transcript extraction via official toolsDatabase Support – MySQL, PostgreSQL, SQL Server, Oracle, MongoDB, Redis queries✅ Real-Time Activation – Knowledge effective immediately after saving without deployment delays
✅ Conversation-to-Knowledge – One-click training from logs with automatic Q&A pair generation
✅ PDF uploads & public website crawling – Zendesk help center content indexing supported✅ Proprietary interactive guide format – Primary content model with visual editor⚠️ No cloud storage integrations – Missing Google Drive, Dropbox, Notion, SharePoint, YouTubeContent limits: Basic (5 guides, 400 views/mo), Small Business (unlimited, 4K views/mo), Enterprise (custom)
1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archivesWebsite crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public contentMultimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-inCloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-syncKnowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectorsMassive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Messaging Platforms – WhatsApp (Meta+EngageLab), Telegram, Slack, Discord, Messenger, Instagram, Line, WeChat, DingTalkCustomer Service – Intercom, LiveChat, Zoho, Zendesk (Zapier), Sobot, SaleSmartly, LivedeskCRM Integration – Salesforce and HubSpot for lead capture with AI SDR capabilitiesAutomation – Zapier (1,500+ apps), n8n workflow support, Webhook V2Website Embedding – Bubble widget, iframe with user ID passthrough, full APIMobile Integration – iOS Swift and Android Java WebView bridges⚠️ Access Control – Domain whitelisting, configurable credit consumption limits per user
✅ Deep help desk integrations – Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow✅ Zapier integration – Webhook triggers for form submissions and completions✅ Analytics integrations – Segment, Google Analytics⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams
Website embedding – Lightweight JS widget or iframe with customizable positioningCMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce toolsMCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, WindsurfOpenAI SDK compatible – Drop-in replacement for OpenAI API endpointsLiveChat + Slack – Native chat widgets with human handoff capabilities
Three Agent Architectures – Agent (single LLM), Flow-Agent (visual orchestration), MultiAgent (collaborative roles)Multi-Lingual – 90+ languages with 24/7 multilingual supportRAG Grounding – Hybrid search (semantic+keyword) with Jina/BAAI re-ranking for hallucination preventionCitation Support – Source references with configurable relevance score thresholdsHuman Handoff – Intercom, LiveChat, Sobot, Zoho, Webhook triggers with automatic conversation summarization✅ Lead Capture – Salesforce/HubSpot integration claiming 300% lead growth
⚠️ Performance Claims – 95% autonomous resolution, 90% issue reduction (self-reported, no independent validation)
✅ Interactive step-by-step guides – Visual flow builder with branching logic✅ Decision trees and checklists – Task management with progress tracking✅ Contact forms and lead capture – Integrated customer information collection✅ Multi-language support – Auto-translation on Enterprise plan
✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI✅ Source citations – Every response includes clickable links to original documents✅ 93% resolution rate – Handles queries autonomously, reducing human workload✅ 92 languages – Native multilingual support without per-language config✅ Lead capture – Built-in email collection, custom forms, real-time notifications✅ Human handoff – Escalation with full conversation context preserved
Widget Customization – Custom nickname, theme color, bubble icon, position, sizeProactive Messaging – Configurable triggers with condition-based timing for automated engagementWhite-Labeling – Private deployment with independent brand logos and service domainsMulti-Agent Specialization – Create specialized AI roles with unique expertise and knowledge basesRegional Control – Data storage selection (Singapore default, Japan, Thailand)RBAC – Owner, manager, viewer roles with team seat management
✅ Visual no-code editor – Intuitive interface for guides, decision trees, forms✅ CSS customization on all paid plans – White-labeling Enterprise only✅ Small learning curve – Users create guides in under 30 minutes⚠️ Cannot edit on mobile devices – Desktop-only guide creation
Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost2-minute setup – No-code wizard with drag-and-drop interfacePersona customization – Control AI personality, tone, response style via pre-promptsVisual theme editor – Real-time preview of branding changesDomain allowlisting – Restrict embedding to approved sites only
OpenAI – GPT-5.1 (400k context), GPT-4.1 (1M context), GPT-4o, o3, o4-miniAnthropic – Claude 4.5 Opus/Sonnet/Haiku (200k), Claude 4.0 SonnetGoogle – Gemini 3.0 Pro, Gemini 2.5 Pro/FlashDeepSeek – V3, R1 reasoning model (claimed 87.5% AIME 2025 accuracy)Meta – Llama 3.0/3.1 (8B-405B parameter range)Chinese LLMs – Qwen 3.0/2.5, Hunyuan, ERNIE 4.0, GLM-4.5✅ Dynamic Model Switching – Mid-conversation changes based on task requirements
✅ Service Modes – GPTBots-provided API keys OR bring-your-own-key with reduced credits
✅ Competitive Differentiator – 30+ model options, one of market's most comprehensive selections
⚠️ Undisclosed proprietary LLM – No model selection or transparency on provider✅ AI Profiles (20) & Custom Instructions (100) – Define tone, boundaries, behavior✅ Guided AI Answers – Predefined responses for sensitive scenarios bypass AI✅ Knowledge-grounded approach – Anchored responses reduce hallucinations vs generic chatbots
GPT-5.1 models – Latest thinking models (Optimal & Smart variants)GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o availableClaude 4.5 – Anthropic's Opus available for EnterpriseAuto model routing – Balances cost/performance automaticallyZero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
REST API – 8 categories: Conversation, Workflow, Knowledge, Database, Models, User, Analytics, AccountCore Capabilities – Create conversations, send messages, retrieve history, run workflows (sync/async)Audio Support – Audio-to-text and text-to-audio conversion endpointsUser Management – Identity management with cross-channel user merging⚠️ Rate Limits – Free tier severely constrained at 3 requests/minute
❌ SDK Gap – NO official Python, JavaScript, or Go SDKs available
Documentation – Comprehensive references, multi-language support, 11+ releases in 2025⚠️ Critical Limitation – Developers must implement direct REST calls without SDK support
✅ REST API – User provisioning, content management, widget control✅ Mobile SDKs (Enterprise only) – iOS, Android, React Native, Flutter⚠️ No Python/Node.js SDKs – No GraphQL, OpenAPI specs, or API sandbox
REST API – Full-featured for agents, projects, data ingestion, chat queriesPython SDK – Open-source customgpt-client with full API coveragePostman collections – Pre-built requests for rapid prototypingWebhooks – Real-time event notifications for conversations and leadsOpenAI compatible – Use existing OpenAI SDK code with minimal changes
Hybrid RAG Architecture – Multi-path retrieval with semantic vector + keyword searchRe-Ranking Models – Jina and BAAI models for improved accuracy after retrievalChunking Strategy – Default 600 tokens adjustable with custom text splittersHallucination Prevention – RAG grounding, configurable relevance score thresholds✅ DeepSeek R1 Integration – Claimed 87.5% AIME accuracy (improved from 70%)
⚠️ Case Study Results – GameWorld claims $4M annual savings (self-reported)
❌ Benchmark Gap – NO published RAGAS scores or third-party analyst coverage
✅ 71% self-serve success rate – Company data with AI Answers feature✅ 70-76% ticket reduction – Documented in case studies✅ 99.9% uptime claimed – No published SLA or response time details⚠️ Flow reports update every 15 min – Not real-time analytics
Sub-second responses – Optimized RAG with vector search and multi-layer cachingBenchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants APIAnti-hallucination tech – Responses grounded only in your provided contentOpenGraph citations – Rich visual cards with titles, descriptions, images99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Free Plan – $0/month, 100 credits, unlimited agents (3 requests/minute limit)Business Plan – $649/month, 10,000 credits, 100 agents, 10 published, 10 seatsEnterprise Plan – Custom pricing with private deployment and AI project consultingCredit System – 100 credits = $1 USD, 1-year validity (use-it-or-lose-it)Sample Consumption – GPT-4.1 (0.22/0.88), DeepSeek V3 (0.0157/0.0314), Claude 4.5 (0.33/1.65)⚠️ Entry Cost Barrier – $649/month significantly higher than sub-$100 competitors
✅ Scale Support – 45,500+ users across 188 countries validates enterprise scalability
Basic (Free): 5 guides, 400 views/mo, 1 seat, single languageSmall Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customizationEnterprise (~$39K/year avg): Custom views, unlimited seats, AI Answers add-on, Mobile SDKs, SAML SSO⚠️ Overage pricing escalates – +15K views = $200/mo, auto-upgrade after 2 months
Standard: $99/mo – 60M words, 10 botsPremium: $449/mo – 300M words, 100 botsAuto-scaling – Managed cloud scales with demandFlat rates – No per-query charges
ISO 27001 – Information Security Management System certificationISO 27701 – Privacy Information Management System certificationGDPR Compliance – Explicit compliance with data deletion within 15 business daysEncryption – SSL/HTTPS for transit, encryption technology for data at restRegional Storage – Singapore (default), Japan, Thailand data centersSSO Support – SAML 2.0 with Microsoft Azure, Okta, OneLogin, Google⚠️ SOC 2 – Referenced but explicit certification details not prominently documented
❌ HIPAA – Not mentioned, potential blocker for healthcare use cases
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 compliant✅ Trust Center – trust.stonly.com with security documentation, subprocessor lists✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA
SOC 2 Type II + GDPR – Third-party audited complianceEncryption – 256-bit AES at rest, SSL/TLS in transitAccess controls – RBAC, 2FA, SSO, domain allowlistingData isolation – Never trains on your data
Observability & Monitoring
Analytics API – Dedicated endpoints for credit consumption trackingToken Tracking – API V2 includes detailed input/output token countsConversation Logs – Full history with configurable retentionGA4 Integration – Event callback tracking for conversion measurementRetrieval Testing – Debug knowledge base recall quality before deployment⚠️ Monitoring Gap – Specific alerting capabilities less emphasized than core features
✅ Insights Dashboard – Views, visitors, bounce rates, drop-off analysis✅ NPS surveys (all plans) – CSAT and CES Enterprise only✅ Data export – Segment, Zapier, Google Analytics integration
Real-time dashboard – Query volumes, token usage, response timesCustomer Intelligence – User behavior patterns, popular queries, knowledge gapsConversation analytics – Full transcripts, resolution rates, common questionsExport capabilities – API export to BI tools and data warehouses
Documentation – Comprehensive at gptbots.ai/docs with endpoint referencesMulti-Language Docs – English, Chinese, Japanese, Spanish, ThaiTesting Resources – Postman Collections (no interactive playground)Active Development – 11+ major releases in 2025Enterprise Support – AI project consulting, implementation services, custom SLAsParent Company Backing – Aurora Mobile Limited (NASDAQ: JG) with RMB 316.17M revenue⚠️ G2 Feedback – Documentation gaps cited by 7 reviewers, limited Spanish support by 6
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised in 32 reviews✅ Email and chat support – Dedicated support on Enterprise plan✅ Pre-built templates – Quick onboarding, guides created in under 30 minutes
Comprehensive docs – Tutorials, cookbooks, API referencesEmail + in-app support – Under 24hr response timePremium support – Dedicated account managers for Premium/EnterpriseOpen-source SDK – Python SDK, Postman, GitHub examples5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
Visual Builder – Drag-and-drop agent construction with "no development burden"Three Complexity Levels – Agent (simple), Flow-Agent (visual), MultiAgent (collaborative)Pre-Built Templates – Customer support, lead generation, appointment schedulingDebug & Preview – Test conversations before deployment with retrieval testing90-Language Support – Multilingual deployment without technical configuration
✅ 4.8/5 ease of use rating – Visual drag-and-drop editor, no coding required✅ Small learning curve – Non-technical teams productive quickly✅ Pre-built templates – Common scenarios covered for faster creation
2-minute deployment – Fastest time-to-value in the industryWizard interface – Step-by-step with visual previewsDrag-and-drop – Upload files, paste URLs, connect cloud storageIn-browser testing – Test before deploying to productionZero learning curve – Productive on day one
Multi- L L M Orchestration
Market-Leading Selection – 30+ models across 7+ providersContext Windows – Up to 1M tokens (GPT-4.1), 400k (GPT-5.1), 200k (Claude 4.5)Reasoning Models – DeepSeek R1 with 87.5% AIME 2025 accuracy✅ Dynamic Switching – Mid-conversation model changes for task-specific optimization
✅ Cost Optimization – Use expensive models for complex tasks, cheap for simple responses
✅ Architectural Advantage – Multi-LLM orchestration unmatched by most competitors
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Deployment Options – AWS cloud-native, Azure cloud-native, complete on-premiseSetup Timeline – Two weeks from initiation to deploymentWhite-Label Control – Independent brand logos, custom domains, dedicated account systemsData Sovereignty – Complete control over data location for regulatory compliance⚠️ Update Cadence – 1-4 updates/year (private) vs monthly (public cloud)
✅ Market Positioning – "Asia's first on-premise AI bot development platform"
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A I S D R & Lead Generation
CRM Integration – Deep Salesforce and HubSpot connectivityLead Growth Claims – Up to 300% lead growth (self-reported)Automated Qualification – AI-driven lead qualification and routingMulti-Channel Capture – Lead generation across 15+ messaging platformsGA4 Analytics – Conversion tracking via Google Analytics 4 callback events
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✅ Primary Advantage – Unmatched multi-LLM orchestration with 30+ models
✅ Deployment Flexibility – Only platform offering SaaS, cloud-native, and on-premise
✅ Security Credentials – ISO 27001/27701 certification rare among AI platforms
✅ Asia-Pacific Focus – Regional data centers, Chinese LLM support, multi-language docs
❌ Primary Challenge – NO official language SDKs (Python, JavaScript, Go)
⚠️ Pricing Barrier – $649/month significantly higher than sub-$100 competitors
⚠️ Free Tier Limitation – 3 requests/minute severely constrains production use
⚠️ Market Position – 223rd among 1,893 AI competitors (Tracxn)
✅ Unique interactive guide format – Structured support content vs free-form chat✅ 70-76% ticket reduction – 71% self-serve success rate documentedvs CustomGPT: Different categories (knowledge base vs RAG-as-a-Service)Target: Support teams using Zendesk/Salesforce, not RAG developers
Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricingvs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% fastervs Botsonic/Chatbase – More file formats, source citations, no hidden costsvs LangChain – Production-ready in 2 min vs weeks of development
Limitations & Considerations
❌ NO Official Language SDKs – CRITICAL GAP limiting developer adoption
❌ iOS/Android WebView Only – Not full native SDK functionality
⚠️ Free Tier Constraints – 3 requests/minute prevents meaningful testing
⚠️ High Entry Price – $649/month creates SMB adoption barrier
⚠️ Credit System Complexity – Multi-dimensional consumption requires careful forecasting
⚠️ Performance Claims Unvalidated – 95% resolution, 90% issue reduction self-reported
❌ No Published Benchmarks – Absence of RAGAS scores or analyst coverage
❌ HIPAA Absence – No healthcare PHI handling compliance
⚠️ Update Cadence Trade-off – 1-4 updates/year (private) vs monthly (public cloud)
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI⚠️ AI Answers Enterprise-gated – ~$39K/year, not available on $249/mo tier⚠️ Limited data sources – PDF, web, Zendesk only; no cloud storage⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft TeamsNot ideal for: Pure RAG API, multi-tenant SaaS backends, model customization needs
Managed service – Less control over RAG pipeline vs build-your-ownModel selection – OpenAI + Anthropic only; no Cohere, AI21, open-sourceReal-time data – Requires re-indexing; not ideal for live inventory/pricesEnterprise features – Custom SSO only on Enterprise plan
Core Knowledge Base Features N/A
✅ Interactive step-by-step guides – Visual flow builder with branching logic✅ Decision trees, checklists, forms – Contact forms and lead capture✅ Content versioning – Side-by-side comparison, instant restore (Business+)✅ Multi-language support – Auto-translation on Enterprise plan
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A I Answers Feature ( Enterprise Only) N/A
⚠️ Enterprise add-on only – Not included in Small Business plan✅ Generative AI grounded – Anchored in Stonly guides, websites, PDFs✅ Confidence-based fallback – Switches to ML-powered search when confidence low✅ 71% self-serve success rate – Hallucination reduction through knowledge-grounding
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R A G-as-a- Service Assessment N/A
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI⚠️ Limited data sources – PDF, public web, Zendesk only✅ Strong hallucination controls – Grounded in structured contentBest for: Customer support ticket deflection, not flexible RAG backends
Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructureAPI-first – REST API, Python SDK, OpenAI compatibility, MCP ServerNo-code option – 2-minute wizard deployment for non-developersHybrid positioning – Serves both dev teams (APIs) and business users (no-code)Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
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⚠️ Undisclosed Proprietary LLM – No model selection or transparency✅ AI Profiles (20) & Custom Instructions (100) – Define tone and boundaries✅ Guided AI Answers – Predefined responses for sensitive scenarios✅ Knowledge-grounded approach – Anchored responses reduce hallucinations
OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 seriesAnthropic – Claude 4.5 Opus/Sonnet (Enterprise)Auto-routing – Intelligent model selection for cost/performanceManaged – No API keys or fine-tuning required
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✅ AI Answers (Enterprise add-on) – Grounded in guides, websites, PDFs✅ 71% self-serve success rate – Confidence-based fallback to ML search⚠️ Limited data sources – No Google Drive, Dropbox, Notion, SharePoint, YouTube⚠️ Manual content updates – No automatic syncing from external sources
GPT-4 + RAG – Outperforms OpenAI in independent benchmarksAnti-hallucination – Responses grounded in your content onlyAutomatic citations – Clickable source links in every responseSub-second latency – Optimized vector search and cachingScale to 300M words – No performance degradation at scale
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✅ Customer support ticket deflection – 70-76% reduction through interactive guides✅ Deep help desk integration – Zendesk, Salesforce, Freshdesk, ServiceNow workflows✅ Interactive onboarding – Step-by-step guides, decision trees, checklists✅ Multi-language support – Auto-translation for global teams (Enterprise)
Customer support – 24/7 AI handling common queries with citationsInternal knowledge – HR policies, onboarding, technical docsSales enablement – Product info, lead qualification, educationDocumentation – Help centers, FAQs with auto-crawlingE-commerce – Product recommendations, order assistance
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✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1✅ Trust Center – trust.stonly.com with documentation, subprocessor lists✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA⚠️ Data residency not documented – May limit certain jurisdiction deployments
SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance256-bit AES encryption – Data at rest; SSL/TLS in transitSSO + 2FA + RBAC – Enterprise access controls with role-based permissionsData isolation – Never trains on customer dataDomain allowlisting – Restrict chatbot to approved domains
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Basic (Free): 5 guides, 400 views/mo, 1 seat, single languageSmall Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customizationEnterprise (~$39K/year avg): Custom views, unlimited seats, white-label, SAML SSO, Mobile SDKs⚠️ Overage pricing: +15K views = $200/mo, auto-upgrade after 2 consecutive months
Standard: $99/mo – 10 chatbots, 60M words, 5K items/botPremium: $449/mo – 100 chatbots, 300M words, 20K items/botEnterprise: Custom – SSO, dedicated support, custom SLAs7-day free trial – Full Standard access, no chargesFlat-rate pricing – No per-query charges, no hidden costs
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✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised consistently✅ Email and chat support – Dedicated support on Enterprise plan✅ Pre-built templates & tutorials – Guides created in under 30 minutes
Documentation hub – Docs, tutorials, API referencesSupport channels – Email, in-app chat, dedicated managers (Premium+)Open-source – Python SDK, Postman, GitHub examplesCommunity – User community + 5,000 Zapier integrations
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✅ Knowledge-grounded responses – Verified structured knowledge prevents hallucinations✅ AI Agent Assist – Summarizes tickets, suggests paths, drafts responses✅ Process automation – Define workflows linked to back-office tools✅ 71% self-serve success rate – Personalized knowledge adapts to needs
Custom AI Agents – Autonomous GPT-4/Claude agents for business tasksMulti-Agent Systems – Specialized agents for support, sales, knowledgeMemory & Context – Persistent conversation history across sessionsTool Integration – Webhooks + 5,000 Zapier apps for automationContinuous Learning – Auto re-indexing without manual retraining
Additional Considerations N/A
⚠️ Limited UI customization – Cannot fully match specific brand requirements⚠️ No offline access – Requires internet connectivity for guide availability⚠️ Performance degradation with large guides – Scalability concerns with complexity⚠️ View-based pricing – Additional fees for exceeding 4K views/mo
Time-to-value – 2-minute deployment vs weeks with DIYAlways current – Auto-updates to latest GPT modelsProven scale – 6,000+ organizations, millions of queriesMulti-LLM – OpenAI + Claude reduces vendor lock-in
Customization & Flexibility ( Behavior & Knowledge) N/A
✅ CSS and HTML customization – Change layout and look with custom code✅ Intuitive no-code tools – Easy customization without coding for basics✅ Personalized content – Use customer data for targeted experiences✅ Rich media support – Images, GIFs, videos, annotations
Live content updates – Add/remove content with automatic re-indexingSystem prompts – Shape agent behavior and voice through instructionsMulti-agent support – Different bots for different teamsSmart defaults – No ML expertise required for custom behavior
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