Lindy.ai vs Tidio

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

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Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Lindy.ai and Tidio across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Lindy.ai and Tidio, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose Lindy.ai if: you value exceptional no-code usability: 4.9/5 g2 rating, 30-second setup vs 15-60 min with zapier/make
  • Choose Tidio if: you value exceptional ease of use: 4.7/5 g2 rating with 253 'ease of use' and 161 'easy setup' mentions

About Lindy.ai

Lindy.ai Landing Page Screenshot

Lindy.ai is ai-powered personal assistant for workflow automation. No-code AI agent platform positioning as 'AI employees' for workflow automation, NOT developer-focused RAG platform. 5,000+ integrations via Pipedream, Claude Sonnet 4.5 default, $5.1M revenue (Oct 2024), 4.9/5 G2 rating. Critical limitation: No public API or SDKs available. Founded in 2023, headquartered in San Francisco, CA, USA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
81/100
Starting Price
Custom

About Tidio

Tidio Landing Page Screenshot

Tidio is no-code customer service automation with claude 3-powered ai chatbots. Customer service automation platform with Claude 3-powered Lyro AI achieving 67-90% resolution rates. Founded 2013 by Tytus Gołąs (Poland), serves 300,000+ businesses including Pizza Hut, Decathlon, Casio. NOT a RAG-as-a-Service platform—optimized for SMB/e-commerce no-code chatbot building with exceptional ease of use (4.7/5 G2, 1,600+ reviews). SOC 2 Type II + GDPR certified. Critical gaps: NO programmatic knowledge API, NO LLM model selection (Claude-only), NO cloud storage integrations. $0-$2,999+/month with per-conversation billing ($0.50/Lyro chat). Founded in 2013, headquartered in San Francisco, CA (offices in Szczecin and Warsaw, Poland), the platform has established itself as a reliable solution in the RAG space.

Overall Rating
87/100
Starting Price
$29/mo

Key Differences at a Glance

In terms of user ratings, Tidio in overall satisfaction. From a cost perspective, Lindy.ai starts at a lower price point. The platforms also differ in their primary focus: AI Assistant versus Customer Support. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

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Lindy.ai
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Tidio
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Data Ingestion & Knowledge Sources
  • Document Formats – PDF, DOCX, XLSX, CSV, TXT, HTML (20MB per file)
  • Cloud Integrations – Drive, OneDrive, Dropbox, Notion, SharePoint, auto 24-hour sync
  • ⚠️ Storage Limits – 1M chars (Free), 20M (Pro), 50M (Business)
  • ⚠️ Search Constraint – Fuzziness <100 limits to first 1,500 files
  • Website crawling – Up to 500 URLs with Q&A extraction, expandable on Plus plans
  • PDF + CSV uploads – Direct file support with 10,000 Q&A total limit
  • Zendesk import – Article import via API for help center content
  • Auto weekly re-sync – Plus/Premium plans only for website updates
  • ⚠️ Limited formats – No DOCX, TXT, Excel, YouTube, audio/video support
  • ⚠️ No cloud storage – No native Google Drive, Dropbox, Notion integration
  • 1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives
  • Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content
  • Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in
  • Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync
  • Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors
  • Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
  • 5,000+ Apps – Via Pipedream Connect with 2,500+ ready actions
  • Messaging – Slack, WhatsApp, Teams, Telegram, Discord, Twilio SMS
  • CRM – Salesforce (24 actions), HubSpot, Pipedrive, Zoho CRM
  • Productivity – Notion, Airtable, Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)
  • Webhooks + HTTP – Inbound triggers and outbound API calls
  • Omnichannel inbox – Website chat, email, Messenger, Instagram, WhatsApp in one dashboard
  • E-commerce focus – Deep Shopify, WooCommerce, BigCommerce, Wix integration
  • Zapier – 8,000+ app connections, free on all plans
  • CRM integrations – Salesforce, HubSpot, Zendesk, Pipedrive
  • ⚠️ No native Slack/Teams – Zapier notifications only, not bidirectional
  • Website embedding – Lightweight JS widget or iframe with customizable positioning
  • CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support
  • 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools
  • MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf
  • OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints
  • LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Agent Features
  • Agent Autonomy Focus – Task execution vs conversational chatbot
  • Multi-Lingual – 30+ (voice), 50+ (transcription), 85+ (text)
  • ✅ Lead Capture – Real-time qualification, CRM sync (70% higher conversion claimed)
  • Agent Evals – Benchmarking with regression prevention
  • Lyro AI – Claude 3-powered with 79-87% success rate
  • Visual flow builder – No-code automation with 40+ templates
  • Human handoff – Seamless escalation with full context
  • Multi-language – 45+ languages with auto-detection
  • Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks
  • Multi-Agent Systems – Specialized agents for support, sales, knowledge
  • Memory & Context – Persistent conversation history across sessions
  • Tool Integration – Webhooks + 5,000 Zapier apps for automation
  • Continuous Learning – Auto re-indexing without manual retraining
Customization & Branding
  • Widget – Custom name, accent color, logo for expanded/collapsed states
  • Domain Restrictions – Control allowed deployment domains
  • Memory Snippets – Learning preferences saved across sessions
  • ⚠️ White-Label Unclear – Complete branding removal not explicitly confirmed
  • Visual editor – Theme presets, colors, logos, positioning
  • Light/dark modes – Automatic user preference detection
  • Custom CSS – Advanced styling via JavaScript SDK
  • White-labeling – $20/month addon or included with Plus ($749+)
  • Role-based access – Admin, Moderator, Agent roles (Growth+)
  • Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost
  • 2-minute setup – No-code wizard with drag-and-drop interface
  • Persona customization – Control AI personality, tone, response style via pre-prompts
  • Visual theme editor – Real-time preview of branding changes
  • Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
  • Anthropic Claude – Sonnet 4.5 (default), Sonnet 3.7, Haiku 3.5
  • OpenAI – GPT-5, GPT-5 Codex, GPT-4o, GPT-4 Turbo, o3, o1
  • Google Gemini – 2.5 Pro, 2.5 Flash, 2.0 Flash
  • Per-Action Selection – Manual model choice affects credit consumption
  • ⚠️ No Auto-Routing – No dynamic model switching
  • Claude 3 only – Anthropic's model for "helpful, honest, harmless" AI
  • ⚠️ No model selection – Fixed implementation, no GPT/Gemini options
  • ⚠️ No custom models – Cannot use own fine-tuned or open-source models
  • GPT-5.1 models – Latest thinking models (Optimal & Smart variants)
  • GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available
  • Claude 4.5 – Anthropic's Opus available for Enterprise
  • Auto model routing – Balances cost/performance automatically
  • Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
  • ⚠️ CRITICAL LIMITATION – NO public REST API, GraphQL, or SDKs
  • Workarounds Only – Inbound webhooks, HTTP actions, Code sandboxes (~150ms)
  • User-Focused Docs – Lindy Academy for business users, NO API reference
  • JavaScript SDK – Widget customization and event handling
  • REST API – Conversation and visitor management
  • Webhooks – Plus plan ($749+) only for real-time events
  • ⚠️ No Python SDK – Limited backend developer support
  • REST API – Full-featured for agents, projects, data ingestion, chat queries
  • Python SDK – Open-source customgpt-client with full API coverage
  • Postman collections – Pre-built requests for rapid prototyping
  • Webhooks – Real-time event notifications for conversations and leads
  • OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
  • Hybrid Search – Semantic + keyword with Fuzziness slider (0-100)
  • Hallucination Reduction – Human confirmation before actions
  • ⚠️ NO Published Benchmarks – No RAG accuracy or latency metrics
  • ⚠️ Black Box – Vector database and embedding models undisclosed
  • Sub-second responses – Optimized for real-time chat experience
  • 89-90% automation – Proven in Pizza Hut, Decathlon case studies
  • Strict grounding – Responses only from provided knowledge base
  • ⚠️ No retrieval tuning – Cannot adjust similarity thresholds
  • Sub-second responses – Optimized RAG with vector search and multi-layer caching
  • Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API
  • Anti-hallucination tech – Responses grounded only in your provided content
  • OpenGraph citations – Rich visual cards with titles, descriptions, images
  • 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Pricing & Scalability
  • Free: $0 – 400 credits, 1M char knowledge base
  • Pro: $49.99 – 5,000 credits, 20M chars, phone calls, Lindy branding
  • Business: $199.99-$299.99 – 20K-30K credits, 50M chars, custom branding
  • Enterprise: Custom – SSO, SCIM, dedicated support, custom training
  • ⚠️ Unpredictable Costs – Credit depletion speed is primary user complaint
N/A
  • Standard: $99/mo – 60M words, 10 bots
  • Premium: $449/mo – 300M words, 100 bots
  • Auto-scaling – Managed cloud scales with demand
  • Flat rates – No per-query charges
Security & Privacy
  • SOC 2 Type II, HIPAA, GDPR, PIPEDA, CCPA – Comprehensive compliance
  • Encryption – AES-256 at rest, TLS 1.2+ in transit
  • Enterprise SSO + SCIM – Automated user lifecycle management
  • ⚠️ US Data Residency Only – No explicit EU option documented
N/A
  • SOC 2 Type II + GDPR – Third-party audited compliance
  • Encryption – 256-bit AES at rest, SSL/TLS in transit
  • Access controls – RBAC, 2FA, SSO, domain allowlisting
  • Data isolation – Never trains on your data
Observability & Monitoring
  • Workflow Performance – Agent action visibility with recent runs
  • Audit Logs – User actions, data access on Business/Enterprise plans
  • ⚠️ Log Retention – 1 day (Free) severely constrains troubleshooting
  • ⚠️ NO RAG Metrics – Cannot track retrieval precision or recall
  • Analytics dashboard – Chat volumes, response times, satisfaction
  • Smart Insights – AI recommendations for improving metrics
  • Conversation history – Full transcripts with search and filtering
  • Unanswered tracking – Identify knowledge gaps for improvement
  • Real-time dashboard – Query volumes, token usage, response times
  • Customer Intelligence – User behavior patterns, popular queries, knowledge gaps
  • Conversation analytics – Full transcripts, resolution rates, common questions
  • Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
  • Email Support – support@lindy.ai, security@lindy.ai, privacy@lindy.ai
  • Slack + Forum – community.lindy.ai for peer support
  • 100+ Templates – Pre-built workflow automation scenarios
  • ⚠️ Support Inconsistency – Mixed reviews on responsiveness for lower tiers
  • 24/7 email support – All paid plans include support
  • Documentation – Help center, API docs, integration guides
  • Partner network – Agency and reseller programs available
  • Community – Active user forums and knowledge sharing
  • Comprehensive docs – Tutorials, cookbooks, API references
  • Email + in-app support – Under 24hr response time
  • Premium support – Dedicated account managers for Premium/Enterprise
  • Open-source SDK – Python SDK, Postman, GitHub examples
  • 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
  • ✅ 4.9/5 G2 Rating – 109+ reviews validate ease of use
  • Agent Builder – Natural language prompts create complex agents
  • Setup Speed – 30 seconds vs 15-60 minutes with Zapier/Make
  • Drag-Drop Builder – Visual workflow construction, zero coding
  • Drag-and-drop builder – 253 G2 "Ease of Use" mentions
  • 2-minute setup – JavaScript snippet or WordPress plugin
  • 40+ templates – Pre-built for common scenarios
  • Testing simulator – Validate before publishing
  • 2-minute deployment – Fastest time-to-value in the industry
  • Wizard interface – Step-by-step with visual previews
  • Drag-and-drop – Upload files, paste URLs, connect cloud storage
  • In-browser testing – Test before deploying to production
  • Zero learning curve – Productive on day one
Autopilot & Computer Use ( Core Differentiator)
  • Unique Capability – AI agents operate cloud-based virtual computers
  • No API Required – Interact with any website/application through computer vision
  • E2B Sandboxes – Secure Python/JavaScript execution (~150ms startup)
  • ✅ Market Differentiation – Computer Use unique among no-code automation platforms
N/A
N/A
Multi- Agent Collaboration
  • Societies of Lindies – Multiple specialized agents with delegation rules
  • Context Preservation – Full conversation history passed between agents
  • Use Cases – Sales (SDR → AE → CS), Support (Triage → Technical → Escalation)
  • Learning Shared – Feedback across agent society for collective improvement
N/A
N/A
Lead Capture & Conversion
  • Real-Time Qualification – AI evaluates lead quality during conversation
  • Enrichment – Firmographic data, UTM attribution, validation
  • Auto CRM Sync – Qualified leads flow to Salesforce, HubSpot, Pipedrive, Zoho
  • ✅ 70% Higher Conversion – Claimed vs traditional forms (vendor claim)
N/A
N/A
R A G-as-a- Service Assessment
  • ⚠️ NOT a RAG Platform – Workflow automation for business users vs developers
  • Black-Box RAG – Hybrid search with no exposed retrieval controls
  • NO API, SDKs, CLI – No programmatic access for developers
  • Platform type – LIVE CHAT PLATFORM with basic AI, NOT pure RAG-as-a-Service
  • RAG limitations – No API for queries, limited file formats, 10K Q&A cap
  • Target audience – E-commerce SMBs needing chat widgets, not developers
  • Alternative: For true RAG capabilities, use CustomGPT, Vectara, or similar
  • Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure
  • API-first – REST API, Python SDK, OpenAI compatibility, MCP Server
  • No-code option – 2-minute wizard deployment for non-developers
  • Hybrid positioning – Serves both dev teams (APIs) and business users (no-code)
  • Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
  • ✅ Primary Advantage – 4.9/5 G2 usability with 5,000+ integrations
  • Financial Validation – $5.1M revenue, $50M+ funding (Menlo, Battery, Coatue)
  • Claude Sonnet 4.5 Default – Drove 10x customer growth
  • ⚠️ Pricing Unpredictability – Credit-based model most common complaint
  • Market position – E-commerce-focused live chat with AI, not pure RAG platform
  • vs CustomGPT – Tidio: better Shopify integration; CustomGPT: better RAG capabilities
  • vs Intercom – Tidio: simpler, cheaper; Intercom: more enterprise features
  • Best for: SMB e-commerce needing quick chat setup with basic AI
  • Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.
  • Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing
  • vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster
  • vs Botsonic/Chatbase – More file formats, source citations, no hidden costs
  • vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
  • Default: Claude Sonnet 4.5 – 'Almost no one overrides' per Anthropic
  • Claude Family – Sonnet 4.5, 3.7, Haiku 3.5 (200K context)
  • OpenAI – GPT-5, GPT-4o, GPT-4 Turbo, o3, o1
  • Google – Gemini 2.5 Pro, 2.5 Flash, 2.0 Flash
  • Claude 3 – Anthropic's model (fixed, no alternatives)
  • Proprietary controls – Tidio's custom implementation layer
  • ⚠️ No flexibility – Cannot switch models or use custom LLMs
  • OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series
  • Anthropic – Claude 4.5 Opus/Sonnet (Enterprise)
  • Auto-routing – Intelligent model selection for cost/performance
  • Managed – No API keys or fine-tuning required
R A G Capabilities
  • Hybrid Search – Semantic + keyword with Fuzziness slider (0-100)
  • Document Processing – PDF, DOCX, XLSX, CSV, TXT, HTML (20MB)
  • Cloud Integration – Auto 24-hour sync (Drive, OneDrive, Dropbox, Notion, SharePoint)
  • ⚠️ Black Box – Vector database, embedding models undisclosed
  • ⚠️ NO Developer Control – Cannot customize retrieval parameters
  • Q&A extraction – Automatic from websites, manual from CSVs
  • Knowledge boundaries – Strict grounding prevents hallucinations
  • ⚠️ Basic implementation – Not comparable to dedicated RAG platforms
  • ⚠️ No retrieval tuning – Cannot configure similarity or reranking
  • GPT-4 + RAG – Outperforms OpenAI in independent benchmarks
  • Anti-hallucination – Responses grounded in your content only
  • Automatic citations – Clickable source links in every response
  • Sub-second latency – Optimized vector search and caching
  • Scale to 300M words – No performance degradation at scale
Use Cases
  • Sales Automation – Lead qualification, scoring, enrichment, CRM syncing
  • Customer Support – Email triage, routing, FAQ, escalation
  • Voice Agents (Gaia) – 30+ language phone automation with call transfer
  • ⚠️ NOT Ideal For – Developers needing RAG APIs, EU residency
  • E-commerce support – Order tracking, cart recovery, product recommendations
  • Lead generation – Visitor engagement, qualification, CRM sync
  • Customer service – FAQ automation, ticket creation, live chat
  • SMB focus – Designed for small-medium businesses needing quick setup
  • Customer support – 24/7 AI handling common queries with citations
  • Internal knowledge – HR policies, onboarding, technical docs
  • Sales enablement – Product info, lead qualification, education
  • Documentation – Help centers, FAQs with auto-crawling
  • E-commerce – Product recommendations, order assistance
Security & Compliance
  • SOC 2 Type II + HIPAA with BAA – Independently audited
  • GDPR + PIPEDA + CCPA – Multi-region privacy compliance
  • AES-256 + TLS 1.2+ – Encryption at rest and in transit
  • ⚠️ NO ISO 27001 – May limit enterprise procurement
  • SOC 2 Type 2 compliant – Enterprise security controls
  • GDPR compliant – EU data protection and privacy
  • Encryption – TLS in transit, AES-256 at rest
  • Data residency – EU/US options available
  • SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance
  • 256-bit AES encryption – Data at rest; SSL/TLS in transit
  • SSO + 2FA + RBAC – Enterprise access controls with role-based permissions
  • Data isolation – Never trains on customer data
  • Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
  • Free: $0 – 400 credits, 1M chars, 1-day logs
  • Pro: $49.99 – 5K credits, 20M chars, phone calls
  • Business: $199.99-$299.99 – 20K-30K credits, 50M chars, branding
  • ⚠️ PRIMARY COMPLAINT – Unpredictable credit consumption difficult to budget
  • Free: $0 – 50 AI conversations, basic features
  • Starter: $29/mo – 100 AI convos, email support
  • Growth: $59/mo – Analytics, Lyro customization, white-label addon
  • Plus: $749/mo – Unlimited, departments, webhooks, white-label included
  • ⚠️ Per-conversation billing – ~$0.50/conversation can add up quickly
  • Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot
  • Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot
  • Enterprise: Custom – SSO, dedicated support, custom SLAs
  • 7-day free trial – Full Standard access, no charges
  • Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
  • Lindy Academy – Step-by-step tutorials for business users
  • 100+ Templates – Pre-built workflows for common scenarios
  • Slack + Forum – community.lindy.ai for peer support
  • ⚠️ NO Developer Docs – No API reference or technical architecture
N/A
  • Documentation hub – Docs, tutorials, API references
  • Support channels – Email, in-app chat, dedicated managers (Premium+)
  • Open-source – Python SDK, Postman, GitHub examples
  • Community – User community + 5,000 Zapier integrations
Limitations & Considerations
  • NO Public REST API – Cannot manage agents programmatically
  • Black Box RAG – Vector database, embeddings undisclosed
  • Search Constraint – Fuzziness <100 limits to 1,500 files
  • Credit Unpredictability – Most common user complaint about costs
  • ⚠️ Platform Mismatch – Workflow automation vs RAG comparison misleading
  • ⚠️ E-commerce focused – Less suitable for general RAG use cases
  • ⚠️ Claude 3 only – No model flexibility or custom LLM support
  • ⚠️ 10K Q&A limit – Knowledge base caps vs unlimited RAG platforms
  • ⚠️ Limited file formats – No DOCX, audio, video, code file support
  • ⚠️ No source citations – Cannot verify responses against documents
  • ⚠️ Per-conversation pricing – ~$0.50/convo impacts high-volume use
  • Managed service – Less control over RAG pipeline vs build-your-own
  • Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source
  • Real-time data – Requires re-indexing; not ideal for live inventory/prices
  • Enterprise features – Custom SSO only on Enterprise plan
Shopify Deep Integration ( Core Differentiator)
N/A
  • Order management – View history, track shipments, process refunds in chat
  • Cart recovery – See abandoned carts, send automated recovery messages
  • Product catalog – Search and display products with direct purchase links
  • Customer sync – Automatic profile and purchase history synchronization
  • ✅ 60K+ WordPress installs – Strong e-commerce market penetration
N/A
Visual Flow Builder ( Core Differentiator)
N/A
  • No-code automation – Drag-and-drop flow creation (253 G2 mentions)
  • 40+ templates – Sales, lead gen, support scenarios pre-built
  • Testing simulator – Validate flows before publishing
  • HTTP requests – GET/POST/PATCH with JSON, GraphQL support
  • ✅ SMB-friendly – Deploy chatbots in minutes without developers
N/A
Core Chatbot Features
N/A
  • Lyro AI (Claude 3) – 79-87% success rates, strict knowledge boundaries
  • Human handoff – Transfer with full context, create tickets, email follow-up
  • 45+ languages – Automatic browser-based detection
  • Live visitor tracking – Real-time monitoring with typing preview
  • ⚠️ No source citations – Cannot trace responses to documents
  • ✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI
  • ✅ Source citations – Every response includes clickable links to original documents
  • ✅ 93% resolution rate – Handles queries autonomously, reducing human workload
  • ✅ 92 languages – Native multilingual support without per-language config
  • ✅ Lead capture – Built-in email collection, custom forms, real-time notifications
  • ✅ Human handoff – Escalation with full conversation context preserved
Claude 3 A I Performance
N/A
  • 79-87% success rate – Up from 50-70% pre-Claude 3 upgrade
  • 89-90% automation – Case studies (Pizza Hut, Decathlon, Casio)
  • Hallucination prevention – Strict knowledge base boundaries
  • ⚠️ Claude 3 only – No GPT, Gemini, or model switching options
N/A
Additional Considerations
N/A
  • E-commerce strength – Best-in-class Shopify/WooCommerce integration
  • SMB focus – Simple setup, affordable pricing for small teams
  • ⚠️ Not for RAG – Use CustomGPT or similar for true RAG needs
  • ⚠️ Scaling costs – Per-conversation billing impacts high volume
  • Time-to-value – 2-minute deployment vs weeks with DIY
  • Always current – Auto-updates to latest GPT models
  • Proven scale – 6,000+ organizations, millions of queries
  • Multi-LLM – OpenAI + Claude reduces vendor lock-in
Customization & Flexibility ( Behavior & Knowledge)
N/A
N/A
  • Live content updates – Add/remove content with automatic re-indexing
  • System prompts – Shape agent behavior and voice through instructions
  • Multi-agent support – Different bots for different teams
  • Smart defaults – No ML expertise required for custom behavior

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Final Thoughts

Final Verdict: Lindy.ai vs Tidio

After analyzing features, pricing, performance, and user feedback, both Lindy.ai and Tidio are capable platforms that serve different market segments and use cases effectively.

When to Choose Lindy.ai

  • You value exceptional no-code usability: 4.9/5 g2 rating, 30-second setup vs 15-60 min with zapier/make
  • Massive integration ecosystem: 5,000+ apps via Pipedream Connect with 2,500+ pre-built actions
  • Claude Sonnet 4.5 default drives 10x customer growth - best-in-class language understanding

Best For: Exceptional no-code usability: 4.9/5 G2 rating, 30-second setup vs 15-60 min with Zapier/Make

When to Choose Tidio

  • You value exceptional ease of use: 4.7/5 g2 rating with 253 'ease of use' and 161 'easy setup' mentions
  • Claude 3-powered Lyro AI achieving 79-87% success rates with customer case studies reporting 89-90% automation
  • 300,000+ businesses served including Pizza Hut, Decathlon, Casio demonstrating SMB/e-commerce market fit

Best For: Exceptional ease of use: 4.7/5 G2 rating with 253 'Ease of Use' and 161 'Easy Setup' mentions

Migration & Switching Considerations

Switching between Lindy.ai and Tidio requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Lindy.ai starts at custom pricing, while Tidio begins at $29/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Lindy.ai and Tidio comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • • Review: Check the detailed feature comparison table above
  • • Test: Sign up for free trials and test with real queries
  • • Calculate: Estimate your monthly costs based on expected usage
  • • Decide: Choose the platform that best aligns with your requirements

Last updated: February 23, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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