LiveChat vs Supavec

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

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Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare LiveChat and Supavec across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between LiveChat and Supavec, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose LiveChat if: you value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
  • Choose Supavec if: you value 100% open source with no vendor lock-in

About LiveChat

LiveChat Landing Page Screenshot

LiveChat is enterprise live chat platform with ai-augmented customer support workflows. Mature 20+ year live chat platform owned by publicly-traded Text S.A. (WSE: TXT, $88.9M annual revenue) serving 37,000+ businesses including Adobe, PayPal, IKEA. NOT a RAG-as-a-Service platform—operates as human-agent live chat with AI augmentation features. Proprietary AI engine (not LLM model selection), limited knowledge sources (PDFs/websites only), no vector database controls, no anti-hallucination mechanisms. Strong for traditional customer support workflows. $20-$59/agent/month + $52/month ChatBot addon. Founded in 2002, headquartered in Wroclaw, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
86/100
Starting Price
$20/mo

About Supavec

Supavec Landing Page Screenshot

Supavec is the open source rag as a service platform. SupaVec is an open-source RAG platform that serves as an alternative to Carbon.ai. Built on transparency and data sovereignty, it allows developers to build powerful RAG applications with complete control over their infrastructure, supporting any data source at any scale. Founded in 2024, headquartered in Remote, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
84/100
Starting Price
Custom

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Customer Support versus RAG Platform. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

logo of livechat
LiveChat
logo of supavec
Supavec
logo of customGPT logo
CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
  • Supported formats – PDFs and website crawling only (max 2,000 pages)
  • Plan limits – Team: 10 files/3 sites, Business: 30 files/10 sites
  • ⚠️ NO DOCX, TXT, CSV, Excel – No audio, video, code files (vs 1,400+ formats)
  • ⚠️ NO cloud storage sync – No Google Drive, Dropbox, OneDrive, Notion, Confluence
  • REST API Upload – PDFs, Markdown, TXT via API endpoints or raw text
  • No Pre-Built Connectors – ⚠️ Script your own Google Drive/Notion fetchers
  • Open Source Extensibility – ✅ Build connectors to Postgres, MongoDB, S3
  • Supabase Scalability – Handles millions of docs with horizontal scaling
  • 1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives
  • Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content
  • Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in
  • Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync
  • Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors
  • Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
  • Messaging platforms – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS, email
  • 200+ marketplace integrations – Zapier (5,000+ apps), HubSpot, Salesforce, Zendesk, Intercom
  • E-commerce platforms – Shopify, WooCommerce, BigCommerce native plugins
  • ✅ Custom integrations – Webhooks with JSON payloads, 10s response timeout
  • Pure REST API – No built-in widget or messaging platform bots
  • DIY Front-End – ⚠️ Code your own chat UI or Slack bridge
  • HTTP Compatibility – ✅ Any HTTP-capable app can integrate
  • No Zapier – ⚠️ Webhooks and automations are manual
  • Website embedding – Lightweight JS widget or iframe with customizable positioning
  • CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support
  • 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools
  • MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf
  • OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints
  • LiveChat + Slack – Native chat widgets with human handoff capabilities
200+ Integration Ecosystem ( Core Differentiator)
  • ✅ Mature marketplace – 200+ pre-built integrations after 20+ years development
  • ✅ Enterprise CRM depth – Deep Salesforce, HubSpot, Zendesk, Intercom integrations
  • ✅ E-commerce validated – Official Shopify/WooCommerce/BigCommerce plugins
  • ✅ Webhook flexibility – JSON payloads, 10s timeouts for custom workflows (8/10 differentiator)
N/A
N/A
Agent Chat A P I v3.5 ( Differentiator)
  • Dual transport – REST API and WebSocket (RTM) for real-time communication
  • Official SDKs – JavaScript/Node.js, iOS (Swift), Android (Kotlin), Customer SDK
  • OAuth 2.1 PKCE – Modern auth plus Personal Access Tokens
  • ⚠️ Rate limits – 180 requests/min may constrain high-volume apps
  • ⚠️ Chat ops focus – No RAG APIs for semantic search or embedding management
N/A
N/A
Core Agent Features
  • AI Reply Suggestions – Context-based response recommendations from knowledge sources
  • Text Enhancement – Grammar correction and tone polishing before sending
  • AI Insights – Analyzes 1,000+ queries in 30s for trends
  • ⚠️ NO anti-hallucination – No citation attribution or source tracing
  • Stateless RAG – Pure retrieval + generation without conversation state
  • Postgres Vector Search – ✅ Fast pgvector with cosine similarity
  • Metadata Filtering – Custom tagging for organized knowledge
  • Supabase Integration – Built on PostgreSQL with RLS security
  • No Chat UI – ⚠️ API-only, build your own interface
  • No Advanced RAG – ⚠️ Missing hybrid search, knowledge graphs, reranking
  • Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks
  • Multi-Agent Systems – Specialized agents for support, sales, knowledge
  • Memory & Context – Persistent conversation history across sessions
  • Tool Integration – Webhooks + 5,000 Zapier apps for automation
  • Continuous Learning – Auto re-indexing without manual retraining
Chat Bot Automation ( Separate Product)
  • Visual builder – Drag-and-drop no-code chatbot with NLP
  • Proprietary engine – Internal NLP, doesn't use OpenAI/Bard/Bing
  • ⚠️ Additional cost – $52/month on top of LiveChat subscription
  • ⚠️ NO LLM selection – Proprietary only, no GPT-4/Claude/Gemini access
N/A
N/A
Widget Customization & White- Labeling
  • Live editor – Theme presets, custom hex colors, logo uploads, positioning
  • WCAG 2.1 AA – Accessibility with screen readers, keyboard navigation
  • Mobile responsive – Device-specific settings and hiding options
  • ⚠️ White-label Enterprise only – Requires custom pricing, minimum 5 seats
N/A
N/A
L L M Model Options
  • ⚠️ NO model selection – Proprietary AI engine only
  • ⚠️ NO GPT-4, Claude, Gemini – Cannot choose LLM providers
  • ⚠️ NO BYOLLM – No custom models or fine-tuning
  • ⚠️ Opaque processing – Architecture and training data not documented (3/10 flexibility)
  • Model-Agnostic – Defaults to GPT-3.5, switch to GPT-4 or self-hosted
  • Simple Config – Change model via config or prompt path
  • No Prompt Magic – ⚠️ Plain RAG without anti-hallucination layer
  • Quality Dependency – ⚠️ Rests on your LLM choice and prompting
  • GPT-5.1 models – Latest thinking models (Optimal & Smart variants)
  • GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available
  • Claude 4.5 – Anthropic's Opus available for Enterprise
  • Auto model routing – Balances cost/performance automatically
  • Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
  • Agent Chat API v3.5 – REST and WebSocket with OAuth 2.1 PKCE
  • Mobile SDKs – iOS (Swift, iOS 15.6+), Android (Kotlin via Gradle)
  • ✅ Strong documentation – Postman collections, tutorials, Discord community
  • ⚠️ NO Python SDK – JavaScript/mobile only, limits backend integration
  • Straightforward REST – File uploads, text uploads, search endpoints
  • No Official SDKs – ⚠️ Use fetch/axios or build wrapper
  • Concise Docs – JS snippets with Postman collection included
  • Open Source on GitHub – ✅ Community contributions welcome
  • REST API – Full-featured for agents, projects, data ingestion, chat queries
  • Python SDK – Open-source customgpt-client with full API coverage
  • Postman collections – Pre-built requests for rapid prototyping
  • Webhooks – Real-time event notifications for conversations and leads
  • OpenAI compatible – Use existing OpenAI SDK code with minimal changes
R A G Implementation & Accuracy
  • ⚠️ NOT RAG-as-a-Service – No vector database, embeddings, retrieval pipeline
  • ⚠️ NO chunking/embedding controls – Size, overlap, model selection not exposed
  • ⚠️ NO hybrid search – No keyword + semantic combination
  • ⚠️ NO anti-hallucination – No citations, source verification (2/10 RAG platform)
N/A
N/A
Performance & Accuracy
  • Real-time delivery – Sub-second message delivery, praised for reliability
  • Scalability – 37,000+ businesses, enterprise customers (Adobe, PayPal, IKEA)
  • ⚠️ NO accuracy benchmarks – No published AI retrieval metrics
  • ⚠️ Operational focus – Metrics for queue times, agent response, not AI accuracy
  • Standard GPT RAG – Accuracy equals GPT quality plus RAG lift
  • Fast Vector Search – Postgres pgvector keeps retrieval snappy
  • No Benchmarks – ⚠️ Expect typical GPT-3.5/4 RAG performance
  • Manual Citations – ⚠️ Prompt-engineer your own validation
  • Sub-second responses – Optimized RAG with vector search and multi-layer caching
  • Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API
  • Anti-hallucination tech – Responses grounded only in your provided content
  • OpenGraph citations – Rich visual cards with titles, descriptions, images
  • 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Security & Privacy
  • ✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star
  • Encryption – TLS transit, AES-256 at rest
  • Data residency – EU (Poland) compliance with account isolation
  • ⚠️ SSO/SAML Enterprise only – Significant gap for mid-market identity management
  • Self-Hosting Privacy – ✅ Everything on your servers for compliance
  • Supabase RLS – Row-level security fences team data when hosted
  • No Model Training – ✅ Your docs never used for LLM training
  • GDPR/HIPAA Ready – Self-host for compliance on your infrastructure
  • SOC 2 Type II + GDPR – Third-party audited compliance
  • Encryption – 256-bit AES at rest, SSL/TLS in transit
  • Access controls – RBAC, 2FA, SSO, domain allowlisting
  • Data isolation – Never trains on your data
Full Compliance Portfolio ( Core Differentiator)
  • ✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star
  • ✅ FedRAMP unique – Rare federal authorization enables government contracts
  • ✅ PCI DSS masking – Built-in payment card protection for financial services
  • ✅ HIPAA BAA – Business Associate Agreement for healthcare compliance (9/10 differentiator)
N/A
N/A
Observability & Monitoring
  • Real-time monitoring – Agent status, queue depth, visitor activity dashboards
  • Chat metrics – Volume, missed chats, response times, agent performance, CSAT
  • Staffing predictions – AI scheduling optimization (Business+ plans)
  • ⚠️ NO AI metrics – No retrieval accuracy, semantic search, hallucination monitoring
  • No Built-In Dashboard – ⚠️ Log requests yourself or use Supabase metrics
  • Basic Call Counts – Hosted plan shows simple usage stats
  • External Logging – Wire up your own monitoring tools
  • Real-time dashboard – Query volumes, token usage, response times
  • Customer Intelligence – User behavior patterns, popular queries, knowledge gaps
  • Conversation analytics – Full transcripts, resolution rates, common questions
  • Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
  • Starter – $20/agent/month, 60-day history, 1 user
  • Team – $41/agent/month, unlimited history, 10 files/3 sites
  • Business – $59/agent/month, staffing predictions, 30 files/10 sites
  • Enterprise – Custom pricing, min 5 seats, SSO/SAML, white-label, HIPAA
  • ⚠️ Cost escalation – 10 agents + ChatBot = $642/month ($7,704/year)
  • MIT Open Source – ✅ Self-host free with your infrastructure costs
  • Hosted Plans – Free (100 calls/mo), $190/yr (750 calls), $1,490/yr (5K calls)
  • No Storage Metering – Only query volume counts toward limits
  • Negotiate or Self-Host – Scale beyond caps with custom limits
  • Standard: $99/mo – 60M words, 10 bots
  • Premium: $449/mo – 300M words, 100 bots
  • Auto-scaling – Managed cloud scales with demand
  • Flat rates – No per-query charges
Support & Ecosystem
  • ✅ 24/7 support – Live chat and email, consistently praised (4.5/5 G2, 4.6/5 Capterra)
  • Developer docs – Extensive at developers.livechat.com with Postman, tutorials
  • Enterprise SLA – Guaranteed response times on custom contracts
  • Common criticisms – Rising prices, per-agent scaling costs, fragmented ChatBot product
  • Community Help – GitHub/Discord for free tier and self-hosted
  • Email Support – Paid plans get email support with priority levels
  • Lean Docs – ⚠️ Endpoint references, not extensive tutorials
  • Open-Source PRs – ✅ Forks and contributions welcome
  • Comprehensive docs – Tutorials, cookbooks, API references
  • Email + in-app support – Under 24hr response time
  • Premium support – Dedicated account managers for Premium/Enterprise
  • Open-source SDK – Python SDK, Postman, GitHub examples
  • 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
Additional Considerations
  • ⚠️ Platform classification – Human-agent live chat with AI, NOT RAG-as-a-Service
  • ✅ Primary strength – Customer support workflows with 200+ integrations, seven certifications
  • ⚠️ Knowledge gap – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code files
  • ⚠️ NO RAG infrastructure – No vector DB, embeddings, chunking, similarity thresholds
N/A
  • Time-to-value – 2-minute deployment vs weeks with DIY
  • Always current – Auto-updates to latest GPT models
  • Proven scale – 6,000+ organizations, millions of queries
  • Multi-LLM – OpenAI + Claude reduces vendor lock-in
A I Models
  • Proprietary engine – Internal NLP, doesn't rely on OpenAI/Bard/Bing
  • ⚠️ NO LLM selection – Cannot choose GPT-4, Claude, Gemini
  • ⚠️ Opaque architecture – Model training data, capabilities not documented
  • ⚠️ NO BYOLLM – No model routing, fine-tuning, custom models (3/10 flexibility)
  • GPT-3.5 Default – Cost-effective with GPT-4/4-turbo support
  • Self-Hosted Models – ✅ Llama, Mistral via API endpoints
  • No Model Lock-In – ✅ Switch by changing config
  • Direct API Keys – ✅ Connect your own OpenAI without markup
  • OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series
  • Anthropic – Claude 4.5 Opus/Sonnet (Enterprise)
  • Auto-routing – Intelligent model selection for cost/performance
  • Managed – No API keys or fine-tuning required
R A G Capabilities
  • ⚠️ NOT RAG platform – No vector DB, embedding controls, retrieval pipeline
  • ⚠️ Limited sources – PDFs and websites only (max 2,000 pages, 10-30 files)
  • ⚠️ Human-agent focus – Agent workflows, not autonomous retrieval (2/10 RAG rating)
  • Standard RAG – Document chunking with Postgres pgvector search
  • OpenAI Embeddings – Automatic embedding generation on upload
  • Fast Re-Indexing – ✅ Almost instant document updates
  • No Advanced Features – ⚠️ No hybrid search, reranking, or multi-query
  • No Hallucination Detection – ⚠️ Implement citations manually
  • GPT-4 + RAG – Outperforms OpenAI in independent benchmarks
  • Anti-hallucination – Responses grounded in your content only
  • Automatic citations – Clickable source links in every response
  • Sub-second latency – Optimized vector search and caching
  • Scale to 300M words – No performance degradation at scale
Use Cases
  • ✅ Customer support – Live chat for 37,000+ businesses with AI agent augmentation
  • ✅ E-commerce – Shopify/WooCommerce/BigCommerce native integrations
  • ✅ Multi-channel – Website, Facebook, WhatsApp, Apple Messages, Telegram, SMS
  • ⚠️ NOT suitable for – Autonomous knowledge retrieval, programmatic document search
  • Custom Chatbot Backends – Developers building own chat interfaces
  • Self-Hosted Retrieval – ✅ Data sovereignty with Supabase infrastructure
  • Budget RAG Apps – Startups minimizing costs with MIT license
  • Supabase Projects – Teams already using Supabase stack
  • Not Ideal For – ⚠️ Non-technical teams or advanced RAG needs
  • Customer support – 24/7 AI handling common queries with citations
  • Internal knowledge – HR policies, onboarding, technical docs
  • Sales enablement – Product info, lead qualification, education
  • Documentation – Help centers, FAQs with auto-crawling
  • E-commerce – Product recommendations, order assistance
Security & Compliance
  • ✅ Seven certifications – SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star
  • ✅ Data privacy – Customer data never used for training, zero-retention policies
  • Encryption – TLS transit, AES-256 at rest, regional data residency
  • ⚠️ HIPAA/SSO Enterprise only – Min 5 seats ($6,000/year minimum)
  • Self-Hosting Advantage – ✅ Complete data sovereignty on your servers
  • Supabase RLS – Row-level security for multi-tenant isolation
  • GDPR/HIPAA Ready – Self-host for compliance requirements
  • No SOC 2 – ⚠️ Open-source lacks formal certifications
  • DIY Access Controls – ⚠️ Implement auth and RBAC yourself
  • SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance
  • 256-bit AES encryption – Data at rest; SSL/TLS in transit
  • SSO + 2FA + RBAC – Enterprise access controls with role-based permissions
  • Data isolation – Never trains on customer data
  • Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
  • Starter – $20/agent/month, 60-day history, 1 user
  • Team – $41/agent/month, unlimited history, 400 users, AI features
  • Business – $59/agent/month, staffing predictions, full AI features
  • Enterprise – Custom pricing (min 5 seats), SSO/SAML, white-label, HIPAA
  • ⚠️ Cost escalation – Per-agent model criticized for scaling vs project pricing
  • Free Self-Hosting – ✅ MIT license with only infrastructure costs
  • Hosted Free – 100 API calls/month for testing
  • Basic $190/year – 750 calls/mo with email support
  • Enterprise $1,490/year – 5K calls/mo with priority support
  • 40-90% Cheaper – ✅ vs commercial RAG platforms
  • Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot
  • Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot
  • Enterprise: Custom – SSO, dedicated support, custom SLAs
  • 7-day free trial – Full Standard access, no charges
  • Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
  • ✅ 24/7 support – Live chat/email, consistently praised (4.5/5 G2, 4.6/5 Capterra)
  • Developer docs – Extensive at developers.livechat.com with Postman, tutorials
  • Enterprise SLA – Guaranteed response times, uptime commitments
  • SDK support – JavaScript, iOS (Swift), Android (Kotlin), Customer SDK
  • Lean API Docs – ⚠️ Technical reference, not tutorial-heavy
  • Community Support – GitHub Discussions and Discord
  • Email for Paid – Basic/Enterprise get email support
  • Postman Collection – ✅ Quick testing and integration
  • Documentation hub – Docs, tutorials, API references
  • Support channels – Email, in-app chat, dedicated managers (Premium+)
  • Open-source – Python SDK, Postman, GitHub examples
  • Community – User community + 5,000 Zapier integrations
Limitations & Considerations
  • ⚠️ NOT RAG platform – Human-agent live chat, not autonomous retrieval (2/10 RAG)
  • ⚠️ Limited formats – PDFs/websites only, NO DOCX/CSV/Excel/audio/video/code
  • ⚠️ NO LLM flexibility – Proprietary engine only, no GPT-4/Claude/Gemini
  • ⚠️ Fragmented product – ChatBot requires separate $52/month purchase
  • ⚠️ Cost scaling – Per-agent pricing criticized, 10 agents = $642/month
  • No GUI/Dashboard – ⚠️ Everything via API, no business-user interface
  • Developer-Only – ⚠️ Requires coding for setup and integration
  • Basic RAG Only – ⚠️ No hybrid search, reranking, or query expansion
  • No Observability – ⚠️ Must build your own logging layer
  • Manual Connectors – ⚠️ Script your own Google Drive/Notion fetches
  • Stateless API – ⚠️ No chat history or session management
  • Managed service – Less control over RAG pipeline vs build-your-own
  • Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source
  • Real-time data – Requires re-indexing; not ideal for live inventory/prices
  • Enterprise features – Custom SSO only on Enterprise plan
Core Chatbot Features
N/A
  • Basic RAG – Retrieve chunks + LLM answer, stateless calls
  • No Chat History – ⚠️ No built-in conversation tracking
  • No Lead Capture – ⚠️ No human handoff or escalation features
  • Fast Retrieval – ✅ Pulls relevant text quickly for LLM response
  • ✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI
  • ✅ Source citations – Every response includes clickable links to original documents
  • ✅ 93% resolution rate – Handles queries autonomously, reducing human workload
  • ✅ 92 languages – Native multilingual support without per-language config
  • ✅ Lead capture – Built-in email collection, custom forms, real-time notifications
  • ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
N/A
  • No Pre-Made UI – Branding lives in your custom front-end
  • White-Label by Default – ✅ API-only means no Supavec branding
  • Full Control – Add domain checks and auth in your code
  • Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost
  • 2-minute setup – No-code wizard with drag-and-drop interface
  • Persona customization – Control AI personality, tone, response style via pre-prompts
  • Visual theme editor – Real-time preview of branding changes
  • Domain allowlisting – Restrict embedding to approved sites only
Customization & Flexibility ( Behavior & Knowledge)
N/A
  • Instant Re-Embedding – ✅ Upload/overwrite docs with near-instant reindex
  • Prompt-Based Behavior – ⚠️ No GUI for personas or rules
  • Multi-Lingual Support – Tell LLM in your prompt for language
  • Metadata & Chunking – Add custom metadata and build logic around it
  • Live content updates – Add/remove content with automatic re-indexing
  • System prompts – Shape agent behavior and voice through instructions
  • Multi-agent support – Different bots for different teams
  • Smart defaults – No ML expertise required for custom behavior
R A G-as-a- Service Assessment
N/A
  • TRUE RAG-AS-A-SERVICE API – Lightweight MIT open-source backend
  • Carbon.ai Alternative – Created as transparent open-source response
  • Target Market – Developers on budget, self-hosting for data sovereignty
  • Standard RAG – Document chunking, embeddings, pgvector search
  • API-First Design – ✅ Pure REST without GUI or widgets
  • Affordable Pricing – ✅ 40-90% cheaper than commercial platforms
  • Developer Platform – ⚠️ Not for non-technical teams
  • Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure
  • API-first – REST API, Python SDK, OpenAI compatibility, MCP Server
  • No-code option – 2-minute wizard deployment for non-developers
  • Hybrid positioning – Serves both dev teams (APIs) and business users (no-code)
  • Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
N/A
  • Market Position – MIT open-source RAG API on Supabase
  • Target Customers – Developers building custom RAG, budget-conscious startups
  • Key Competitors – Carbon.ai, LangChain, SimplyRetrieve, hosted RAG APIs
  • Advantages – ✅ MIT license, Supabase foundation, model-agnostic, privacy-focused
  • Best For – Lightweight RAG backend, self-hosting, avoiding platform costs
  • Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox.
  • Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing
  • vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster
  • vs Botsonic/Chatbase – More file formats, source citations, no hidden costs
  • vs LangChain – Production-ready in 2 min vs weeks of development
No- Code Interface & Usability
N/A
N/A
  • 2-minute deployment – Fastest time-to-value in the industry
  • Wizard interface – Step-by-step with visual previews
  • Drag-and-drop – Upload files, paste URLs, connect cloud storage
  • In-browser testing – Test before deploying to production
  • Zero learning curve – Productive on day one

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Final Thoughts

Final Verdict: LiveChat vs Supavec

After analyzing features, pricing, performance, and user feedback, both LiveChat and Supavec are capable platforms that serve different market segments and use cases effectively.

When to Choose LiveChat

  • You value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
  • 200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks
  • Exceptional compliance portfolio: SOC 2 + GDPR + HIPAA + ISO 27001 + PCI DSS + FedRAMP + CSA Star Level 1

Best For: Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy)

When to Choose Supavec

  • You value 100% open source with no vendor lock-in
  • Complete control over data and infrastructure
  • Strong privacy with Supabase RLS integration

Best For: 100% open source with no vendor lock-in

Migration & Switching Considerations

Switching between LiveChat and Supavec requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

LiveChat starts at $20/month, while Supavec begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between LiveChat and Supavec comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • • Review: Check the detailed feature comparison table above
  • • Test: Sign up for free trials and test with real queries
  • • Calculate: Estimate your monthly costs based on expected usage
  • • Decide: Choose the platform that best aligns with your requirements

Last updated: February 23, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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