In this comprehensive guide, we compare LiveChat and YourGPT.ai across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.
Overview
When choosing between LiveChat and YourGPT.ai, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.
Quick Decision Guide
Choose LiveChat if: you value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
Choose YourGPT.ai if: you value exceptional omnichannel reach with 50+ pre-built integrations including deep crisp self-learning capability
About LiveChat
LiveChat is enterprise live chat platform with ai-augmented customer support workflows. Mature 20+ year live chat platform owned by publicly-traded Text S.A. (WSE: TXT, $88.9M annual revenue) serving 37,000+ businesses including Adobe, PayPal, IKEA. NOT a RAG-as-a-Service platform—operates as human-agent live chat with AI augmentation features. Proprietary AI engine (not LLM model selection), limited knowledge sources (PDFs/websites only), no vector database controls, no anti-hallucination mechanisms. Strong for traditional customer support workflows. $20-$59/agent/month + $52/month ChatBot addon. Founded in 2002, headquartered in Wroclaw, Poland, the platform has established itself as a reliable solution in the RAG space.
Overall Rating
86/100
Starting Price
$20/mo
About YourGPT.ai
YourGPT.ai is no-code ai chatbot platform with omnichannel deployment and voice ai. No-code-first AI chatbot platform built by Delta4 Infotech (India) emphasizing omnichannel deployment and visual workflow building. Founded June 2022, serves 10,000+ businesses with SOC 2 Type 2 certification and 100+ language support. 4.9/5 Product Hunt rating. Strong widget SDKs (JavaScript/React/React Native/Flutter/iOS/Android) but lacks comprehensive REST API for programmatic agent management. Starting at $19/month with 7-day free trial. Founded in June 2022, headquartered in Chandigarh, India, the platform has established itself as a reliable solution in the RAG space.
Overall Rating
82/100
Starting Price
$19/mo
Key Differences at a Glance
In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Customer Support versus AI Chatbot. These differences make each platform better suited for specific use cases and organizational requirements.
⚠️ What This Comparison Covers
We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.
Detailed Feature Comparison
LiveChat
YourGPT.ai
CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
Supported formats: PDFs and website crawling only (max 2,000 pages per website source)
Plan-based limits: Team (10 files / 3 websites), Business (30 files / 10 websites), Enterprise (custom limits)
Automatic retraining: Configurable intervals for knowledge base updates
CRITICAL LIMITATION: No NO support for DOCX, TXT, CSV, Excel, audio, video, code files (limited to PDFs/websites vs 1,400+ formats in RAG platforms)
CRITICAL LIMITATION: No NO cloud storage integrations (Google Drive, Dropbox, OneDrive, Notion, Confluence) for native sync - manual uploads only
Architecture gap: Designed for customer service knowledge bases, not sophisticated document retrieval - no chunking parameters, embedding models, or vector database configurations exposed
Scaling concerns: Maximum 2,000 pages per website source and hard limits on total sources per plan quickly exceed enterprise-scale document corpus requirements
Website crawling: URL input or sitemap parsing with dedicated YouTube transcript ingestion for video content
Cloud integrations: Google Drive (Docs and Sheets), Dropbox, Notion (pages, databases, comments), OneDrive, Confluence, Gmail/Outlook
Auto-reindexing: Automatic knowledge base refresh when source content changes in Google Drive/Dropbox/Notion without manual intervention - updated PDFs or new Notion pages sync automatically
Chunking: 1024-character chunks with 200-character overlap (default), configurable via Knowledge Base Nodes for retrieval scope control
Scaling: "Unlimited data sources" advertised on advanced tiers (specific limits undisclosed)
CRITICAL LIMITATION: No NO API for uploading knowledge sources - all data ingestion requires dashboard access, blocking automation workflows
Training accuracy concerns: Note: Users report degradation with massive information sets - Product Hunt critical review states "One of the worse train knowledge features...I have massive information need to deliver but it can't"
Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text.
View Transcription Guide
Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier.
See Zapier Connectors
Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
Integrations & Channels
Messaging platforms: Website chat widget, Facebook Messenger, WhatsApp Business API, Apple Messages for Business, Telegram, SMS (via 2way integration), email ticketing
Automation tools: Zapier, Make (formerly Integromat), Pabbly Connect, webhooks, n8n community node (n8n-nodes-yourgpt)
Website embedding: Simple script tag, NPM package (@yourgpt/widget-web-sdk) for React/TypeScript, iFrame support, browser extension for testing
Voice integrations: Google Assistant, Amazon Alexa via PhoneAI
MCP integration: Claude Desktop, Cursor, Windsurf development tools with MCP Marketplace for ready-to-use context extensions (distinctive for AI-assisted coding)
Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
Offers ready-made hooks for Slack, Zendesk, Confluence, YouTube, Sharepoint, 100+ more.
Explore API Integrations
Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
Hosted CustomGPT.ai offers hosted MCP Server with support for Claude Web, Claude Desktop, Cursor, ChatGPT, Windsurf, Trae, etc.
Read more here.
Enterprise CRM/helpdesk depth: Deep integrations with Salesforce, HubSpot, Zendesk, Intercom for seamless customer data flow
E-commerce official support: Native Shopify/WooCommerce/BigCommerce plugins demonstrate platform validation
Webhook flexibility: JSON payload support with 10-second timeouts allows custom integrations for unique business requirements (8/10 rated differentiator)
Text Copilot: AI assistant helping agents navigate the LiveChat platform efficiently
AI Reply Suggestions: Recommends responses from knowledge sources based on conversation context
Text Enhancement: Grammar correction and tone polishing for agent messages before sending
Tag Suggestions: Automatic conversation categorization and tagging for organization
AI Summaries: Conversation summarization for agent handoffs and context transfer
AI Insights: Analyzes 1,000+ customer queries in 30 seconds to identify trends and patterns
Human-agent focus: AI features designed to augment agent productivity, not replace human interaction
CRITICAL LIMITATION: No NO anti-hallucination controls - responses cannot be traced to source documents with citations (vs RAG platforms with citation attribution)
CRITICAL LIMITATION: No NO retrieval parameter configuration - users cannot adjust similarity thresholds, implement hybrid search strategies, or configure confidence scoring
Multi-lingual support: 100+ languages with automatic detection and built-in translation - train in one language, respond in 100+ languages
Visual Chatbot Studio: Drag-and-drop editor for conversation flows with intent detection nodes, entity extraction, event triggers, variable management, memory retention
Lead capture: Automatic conversation-to-lead conversion with targeted qualification questions, CRM contact capture, pre-chat forms, custom data collection fields
Human handoff: Configurable "Request Human" button, webhook notifications (Slack/Discord/custom URLs), AI Studio workflow triggers based on intent detection or "unable to answer" events, full conversation context transfer
Analytics: Dashboard tracking response times, resolution rates, satisfaction scores, AI-generated chat summaries, training progress monitoring, conversation logs with private team notes
Interactive messages: Carousels, buttons, cards, rich media for enhanced user engagement
Confidence-based escalation: Automatic human handoff when AI certainty drops below configured thresholds
Custom AI Agents: Build autonomous agents powered by GPT-4 and Claude that can perform tasks independently and make real-time decisions based on business knowledge
Decision-Support Capabilities: AI agents analyze proprietary data to provide insights, recommendations, and actionable responses specific to your business domain
Multi-Agent Systems: Deploy multiple specialized AI agents that can collaborate and optimize workflows in areas like customer support, sales, and internal knowledge management
Memory & Context Management: Agents maintain conversation history and persistent context for coherent multi-turn interactions
View Agent Documentation
Tool Integration: Agents can trigger actions, integrate with external APIs via webhooks, and connect to 5,000+ apps through Zapier for automated workflows
Hyper-Accurate Responses: Leverages advanced RAG technology and retrieval mechanisms to deliver context-aware, citation-backed responses grounded in your knowledge base
Continuous Learning: Agents improve over time through automatic re-indexing of knowledge sources and integration of new data without manual retraining
Chat Bot Automation ( Separate Product)
Visual drag-and-drop builder: No-code chatbot creation with NLP intent recognition
Proprietary AI engine: ChatBot.com explicitly states it "doesn't rely on third-party providers like Google Bard, OpenAI, or Bing AI" - everything runs on internal NLP system
Pricing: $52/month additional cost on top of LiveChat subscription (fragmented product ecosystem)
Traditional chatbot architecture: Resembles rule-based chatbot platforms rather than RAG systems with semantic retrieval
Integration requirement: Purchased and integrated separately from LiveChat core product
LIMITATION: No NO LLM model selection or routing - proprietary engine only, eliminating GPT-4, Claude, Gemini, or custom model options entirely (6/10 rated as limitation vs true RAG platforms)
N/A
N/A
Widget Customization & White- Labeling
Live editor: Visual customization with theme presets, color pickers (custom hex supported), logo uploads, position controls
Light/dark modes: Built-in theme switching with user preference detection
Custom CSS: Advanced styling capabilities for design control beyond presets
WCAG 2.1 AA compliance: Accessibility support with screen readers and keyboard navigation
Mobile responsiveness: Separate mobile widget settings with device-specific hiding options
Domain restrictions: Control which websites can embed the widget through trusted domains configuration
White-labeling (Enterprise only): Note: Complete branding removal requires Enterprise plan (custom pricing, minimum 5 seats) - not available on lower tiers
Role-based access: Owner, Admin, and Agent roles with configurable permissions, agent groups for departmental routing
CSS customization: Variables for primary color, font family, message background/text colors, comprehensive theming control
White-labeling (higher tiers): Custom domain deployment, complete branding removal, agency program for reselling with 100% pricing control
Domain restrictions: Control which websites can embed the widget with rate limiting and access control
Role-based access: Team member invitations, client/project management for agencies, permission management (specific RBAC granularity undocumented)
IP blocking: Noted as "coming soon" for security enhancement
N/A
L L M Model Options
CRITICAL LIMITATION: No NO LLM model selection available - proprietary AI engine only
Architecture: ChatBot.com uses internal NLP system, explicitly doesn't rely on Google Bard, OpenAI, or Bing AI
Opaque processing: Model architecture, training data, capabilities not publicly documented
NO model routing: No Cannot choose between GPT-3.5, GPT-4, Claude, Gemini, or custom models based on query complexity or cost optimization
NO BYOLLM: No No bring-your-own-model capabilities for enterprise customization or fine-tuning
Competitive gap: This eliminates flexibility entirely vs RAG platforms offering multiple LLM providers and model selection (rated 3/10 for model flexibility - major limitation)
BYOLLM (Enterprise): Bring your own models for complete control over AI solutions on enterprise yearly contracts
LIMITATION: No NO automatic model routing - model selection is manual per chatbot, no dynamic routing based on query complexity or cost optimization
Taps into top models—OpenAI’s GPT-5.1 series, GPT-4 series, and even Anthropic’s Claude for enterprise needs (4.5 opus and sonnet, etc ).
Automatically balances cost and performance by picking the right model for each request.
Model Selection Details
Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
Developer Experience ( A P I & S D Ks)
Agent Chat API v3.5: REST and WebSocket (RTM) transports with OAuth 2.1 PKCE and Personal Access Tokens
JavaScript/Node.js SDK: @livechat/chat-sdk for agent operations with initialization and event handling
iOS SDK: Swift-based for iOS 15.6+ with CocoaPods, Carthage, and Swift Package Manager support
Android SDK: Kotlin-based SDK distributed via Gradle for native Android integration
Customer SDK: @livechat/customer-sdk for custom widget development and branded experiences
Documentation quality: Comprehensive for chat APIs with Postman collections, video tutorials, Discord community - genuinely strong investment in developer resources
Rate limits: 180 requests/minute per API key (may constrain high-volume applications)
CRITICAL LIMITATION: No NO Python SDK - JavaScript/Node.js/mobile only, limiting backend integration options for Python-based systems
CRITICAL LIMITATION: No NO RAG-specific APIs for semantic search, retrieval configuration, embedding management - APIs serve chat operations only
CRITICAL WEAKNESS - Limited REST API: Only session management and message sending endpoints available (via n8n integration)
Available API endpoints: Create Session (returns session_uid from widget_uid), Send Message (requires widget_uid, message, session_uid)
JavaScript/TypeScript SDK: @yourgpt/widget-web-sdk with 90%+ test coverage, full TypeScript support, tree-shaking optimization, SSR compatibility
React hooks: useYourGPTChatbot(), useAIActions() for React 16.8+/Next.js 12+ integration
Node.js SDK: @yourgpt/llmspark-nodejs for LLM Spark platform with streaming responses and search functionality
MISSING PROGRAMMATIC CAPABILITIES: No NO API for creating agents, No NO endpoint for uploading knowledge sources, No NO direct RAG querying REST API, No NO Python SDK, No NO documented rate limits/quotas
Documentation quality: Strong for widget setup (step-by-step with screenshots), weak for API reference and advanced use cases, no cookbook/tutorial content beyond basic installation
Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat.
API Documentation
Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
R A G Implementation & Accuracy
CRITICAL ARCHITECTURAL GAP: No NOT a RAG-as-a-Service platform - no vector database, embedding controls, or configurable retrieval pipeline
NO chunking parameters: No Chunk size, overlap, and strategy not exposed for optimization
NO embedding model selection: No Cannot choose between OpenAI, Cohere, or custom embedding models
NO similarity threshold controls: No Cannot configure cosine similarity thresholds or retrieval scoring
NO hybrid search: No No combination of keyword and semantic search strategies
NO anti-hallucination mechanisms: No No citation attribution, source verification, or confidence scoring - responses cannot be traced to source documents
Proprietary processing: Knowledge base processing happens through opaque internal system without transparency into retrieval methodology
Competitive positioning: LiveChat serves chat operations, not autonomous knowledge retrieval - fundamentally different architecture from RAG platforms (rated 2/10 as RAG platform - not designed for this use case)
Architecture: "Engineered layers for orchestration and adaptive tuning" (no published benchmarks or detailed technical specs)
Chunking strategy: Configurable overlap with default 1024-character chunks and 200-character overlap
Similarity matching: Cosine similarity with 0-1 scoring between query vectors and document embeddings
Temperature controls: 0-1 scale for response creativity tuning
Retrieval scope: Knowledge Base Nodes limits for controlling which sources participate in retrieval
Context windows: "Previous Message Limit" configuration for conversation history retention
Self-learning: Thumbs up/down feedback, unanswered query tracking for knowledge gap identification, Crisp integration training on previous conversations
ACCURACY CONCERNS: Note: Mixed user feedback - Product Hunt critical review: "One of the worse train knowledge features", G2 mentions occasional hallucination issues, positive reviews praise precision on smaller knowledge bases
N/A
Performance & Accuracy
Response time: Real-time chat delivery optimized for sub-second message delivery between agents and customers; server response times not publicly disclosed but consistently praised for reliability in G2/Capterra reviews
Accuracy metrics: No published accuracy benchmarks or AI performance metrics; platform focuses on operational metrics (queue times, agent response times, customer satisfaction) rather than AI retrieval accuracy
Context retrieval: AI Reply Suggestions retrieves responses from knowledge base sources based on conversation context; no configurable similarity thresholds, hybrid search, or retrieval optimization parameters exposed to users
Scalability: 37,000+ businesses served globally over 20+ years with enterprise customers (Adobe, PayPal, IKEA, Samsung); infrastructure supports high-volume chat operations but per-agent pricing model constrains cost scaling vs per-project pricing
Reliability: Enterprise SLA available on custom contracts with guaranteed response times and uptime commitments; platform stability consistently praised in reviews (4.5/5 G2, 4.6/5 Capterra) with "reliable platform" as common theme
Benchmarks: No published performance benchmarks comparing AI response accuracy, retrieval speed, or hallucination rates against competitors; platform designed for agent workflows rather than autonomous AI performance
Quality indicators: G2 rating 4.5/5 (761 reviews, 68% five-star ratings), Capterra 4.6/5 (1,700+ reviews); users praise reliability and ease of implementation, criticize rising prices and per-agent cost at scale
Response time: Real-time messaging optimized for sub-second delivery across 50+ channels; exact latency benchmarks not publicly disclosed but users report responsive performance in 4.9/5 Product Hunt and 4.0/5 G2 reviews
Accuracy metrics: No published accuracy benchmarks or quantitative metrics; mixed user feedback with Product Hunt critical review citing "One of the worse train knowledge features...massive information need but can't deliver" vs positive G2 reviews praising precision on smaller knowledge bases
Context retrieval: Configurable 1024-character chunks with 200-character overlap (default); Knowledge Base Nodes control retrieval scope; cosine similarity matching with 0-1 scoring; no published retrieval accuracy benchmarks or hybrid search capabilities
Scalability: 10,000+ businesses served (bootstrapped startup claim, unverified); "unlimited data sources" advertised on advanced tiers (specific limits undisclosed); auto-reindexing when source content changes in Google Drive/Dropbox/Notion
Reliability: No public SLA or uptime guarantees on self-serve plans; Enterprise yearly contracts include dedicated support but specific uptime % requires sales engagement; users report "slow customer service" (Product Hunt) vs "great contact with support" (G2) - potential inconsistency
Benchmarks: No published performance benchmarks comparing retrieval speed, accuracy, hallucination rates, or latency against competitors; platform validation through Product Hunt launches (301 upvotes LLM Spark, 220 upvotes Chatbot Studio)
Quality indicators: 4.9/5 Product Hunt rating, 4.0/5 G2 Reviews; users praise customer support quality, ease of use, customization flexibility; criticisms for training accuracy with large knowledge bases, API limitations, pricing transparency
Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
Independent tests rate median answer accuracy at 5/5—outpacing many alternatives.
Benchmark Results
Always cites sources so users can verify facts on the spot.
Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
Customization & Branding
UI customization: Visual live editor with theme presets, color pickers supporting custom hex codes, logo uploads, position controls for widget placement on website
Branding control: Light/dark mode built-in theme switching with user preference detection, custom CSS for advanced styling beyond presets, logo and color scheme customization
White-labeling: Complete removal of LiveChat branding available on Enterprise plan only (custom pricing, minimum 5 seats); lower tiers (Starter/Team/Business) display LiveChat branding on widgets
Custom domain: Not explicitly documented in public materials; likely requires Enterprise plan with custom deployment infrastructure (specifics require sales engagement)
Design flexibility: Separate mobile widget settings with device-specific hiding options, WCAG 2.1 AA accessibility compliance with screen reader and keyboard navigation support, domain restrictions for trusted domains configuration
Mobile customization: Responsive widget with mobile-specific settings; mobile app customization separate from web widget (mobile app functionality limitations noted in user reviews)
Role-based access: Owner, Admin, and Agent roles with configurable permissions; agent groups for departmental routing enabling organizational structure within platform
LIMITATION: Enterprise-only white-labeling creates significant barrier for mid-market companies requiring brand removal without enterprise contract minimums
UI customization: CSS customization with variables for primary color, font family, message background/text colors for comprehensive theming control
White-labeling: Custom domain deployment and complete branding removal available on higher tiers; agency program for reselling with 100% pricing control for partners
Custom domain: Custom domain deployment on higher tiers with full white-labeling capabilities; specifics require higher-tier plan or agency program enrollment
Design flexibility: Domain restrictions control which websites can embed widget with rate limiting and access control; bot persona creation including name, avatar, channel-specific greeting texts, icebreaker questions
Mobile customization: React Native (@yourgpt/chatbot-reactnative), Flutter, Android native, iOS native mobile SDKs enable branded mobile app development; mobile-specific customization follows desktop configuration inheritance
Role-based access: Team member invitations, client/project management for agencies, permission management (specific RBAC granularity undocumented); IP blocking noted as "coming soon" for security enhancement
Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand.
White-label Options
Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
Uses domain allowlisting to ensure the chatbot appears only on approved sites.
No- Code Interface & Usability
Visual builder: Visual drag-and-drop chatbot builder through separate ChatBot.com product ($52/month additional); core LiveChat focuses on agent dashboard and widget configuration rather than graphical flow design
Setup complexity: Consistently praised in reviews for "ease of implementation" and quick deployment; JavaScript snippet installation for website embedding with straightforward configuration wizard
Learning curve: G2 (4.5/5, 761 reviews) and Capterra (4.6/5, 1,700+ reviews) highlight user-friendly interface; agent dashboard designed for non-technical support teams with minimal training requirements
Pre-built templates: Widget theme presets for visual styles; ChatBot.com product offers automation templates but requires separate $52/month purchase (fragmented product ecosystem)
No-code workflows: 200+ marketplace integrations (Zapier, HubSpot, Salesforce, Zendesk) with no-code installation; e-commerce plugins (Shopify, WooCommerce, BigCommerce) with official native support
User experience: "Responsive 24/7 support", "reliable platform", "ease of implementation" consistently praised; criticisms focus on rising prices, per-agent cost at scale, and separate ChatBot purchase requirement rather than usability issues
LIMITATION: Chatbot automation requires separate ChatBot.com product purchase ($52/month) rather than integrated no-code builder; users criticize fragmented product ecosystem vs all-in-one platforms
Visual builder: Visual Chatbot Studio with drag-and-drop editor for conversation flows; intent detection nodes, entity extraction, event triggers, variable management, memory retention without coding requirements
Setup complexity: 2-minute setup claimed for basic deployment; NPM package (@yourgpt/widget-web-sdk) for React/TypeScript integration, simple script tag for website embedding, browser extension for testing
Learning curve: 4.9/5 Product Hunt rating, 4.0/5 G2 Reviews; users praise "ease of use" and "great contact with support" enabling "reactive customer support enabled quick pilot build-out"; docs.yourgpt.ai strong for widget setup but weak for API/advanced use cases
Pre-built templates: Industry templates for e-commerce, healthcare, finance, general helpdesk reduce time-to-deployment; pre-built scenarios available through Visual Chatbot Studio
No-code workflows: Real-time testing with built-in emulation for workflow validation before deployment; one-click deployment to production channels from dashboard; automatic versioning with rollback capabilities (specifics undocumented); AI Studio for custom workflow creation with intent-based triggers and event handling
User experience: AI Copilot in YourGPT 2.0 describes needs in plain English to create agents automatically - natural language chatbot generation (8.5/10 rated innovation); multimodal agents support text, voice, and image understanding
Target audience advantage: Optimized for non-technical users vs competitor platforms requiring developer involvement; 50+ omnichannel integrations with no-code installation across messaging, helpdesk, e-commerce ecosystems
Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing.
User Experience Review
Uses role-based access so business users and devs can collaborate smoothly.
GDPR: Compliant with EU data residency option (Poland-based Text S.A.)
HIPAA: Compliant with BAA (Business Associate Agreement) on Enterprise plan
ISO 27001: Compliant (information security management)
PCI DSS: Compliant with built-in credit card masking for PII/PCI protection
FedRAMP: Compliant (federal government cloud security)
CSA Star Level 1: Compliant (Cloud Security Alliance certification)
AI data privacy: Customer data never used for LLM training, third-party AI partners (including OpenAI integrations) operate under zero-retention policies
Data isolation: Customer data never mixed across accounts, regional data center selection (America/Europe)
Audit logs: Available on Enterprise plans for security compliance
Encryption: TLS for transit, AES-256 at rest
LIMITATION: Note: SSO/SAML Enterprise-only - significant gap for mid-market companies with identity management requirements (Okta, OneLogin, Auth0, custom SAML requires highest tier)
SOC 2 Type 2: Full certification (uncommon for bootstrapped 2022 startup - competitive advantage)
GDPR Compliant: EU-hosted with Stockholm, Sweden data center for European data residency
HIPAA options: Healthcare compliance configurations available
Encryption: TLS for transit, AES-256 at rest, end-to-end encryption for enterprise features
Privacy controls: Zero-day retention configured with model providers, authorized personnel-only data access, purpose limitation for processing
Enterprise features: Custom SSO integration (JWT token-based), Data Protection Officer (dpo@yourgpt.ai), security incident response plan
Track record: Zero major security issues in 2 years claimed
SECURITY GAP: No NO MFA (multi-factor authentication) - noted in G2 reviews as concern for security-conscious organizations despite SOC 2 certification
Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private.
Security Certifications
Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
Benchmark comparisons: Industry average comparisons add competitive context to performance metrics
Scheduled reports: Daily/weekly/monthly delivery via email with CSV export for custom analysis
Staffing predictions (Business+): AI-powered scheduling optimization based on historical patterns
Google Analytics integration: Conversion tracking and customer journey analysis
Conversation logs: Full searchable archives with tag-based organization and filtering
LIMITATION: No NO AI performance metrics - no retrieval accuracy dashboards, semantic search performance tracking, hallucination rate monitoring (focuses on operational metrics, not RAG optimization)
Conversation logs: Full interaction history with searchability and filtering
AI training progress: Knowledge base learning status and accuracy monitoring
ChatBot addon: $52/month additional for automation (separate product purchase required)
Scaling cost example: 10-agent Business team with ChatBot = $642/month ($59×10 + $52) vs per-project pricing in RAG platforms
CONCERN: Note: Per-agent pricing escalates at scale - criticized in reviews as "rising prices" and "cost structure at scale" issue (vs token/project-based pricing in RAG competitors)
Agency program: Custom partner pricing with white-labeling and reselling capabilities (100% pricing control)
PRICING CONCERNS: Note: User reports "unexplained add-ons after a traffic spike" suggesting undocumented overage costs - transparency issue vs competitors
Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates.
View Pricing
Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
Support & Ecosystem
24/7 customer support: Live chat and email support consistently praised in reviews (4.5/5 G2, 4.6/5 Capterra)
Developer documentation: Comprehensive at developers.livechat.com with Postman collections, video tutorials, code examples
Discord community: Developer community for technical discussions and peer support
Enterprise SLA: Available on custom contracts with guaranteed response times
User satisfaction: G2 rating 4.5/5 (761 reviews) with 68% five-star ratings, Capterra 4.6/5 (1,700+ reviews)
Common praise: "Responsive 24/7 support", "Ease of implementation", "Reliable platform"
Common criticisms: Rising prices, per-agent cost at scale, separate ChatBot purchase requirement, reduced mobile app functionality vs web
Documentation strength: Genuinely strong for chat APIs but lacks RAG-specific guidance (not applicable to platform architecture)
Customer support quality: Highly praised in reviews - G2: "great contact with support", "individual customization", Product Hunt: "reactive customer support enabled quick pilot build-out"
Documentation: docs.yourgpt.ai (strong for widget setup, weak for API/advanced use cases)
Help center: help.yourgpt.ai for self-service troubleshooting
Discord community: discord.com/invite/57C9uTkD6g (primary community channel)
Email support: support@yourgpt.ai
Phone support: +911725043532 (India-based)
Enterprise: Dedicated support with higher-tier plans
GAPS: No NO public community forums beyond Discord, No LIMITED cookbook/tutorial content for advanced implementations, developers report "too long on Discord support" for complex use cases
Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast.
Developer Docs
Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs.
Enterprise Solutions
Benefits from an active user community plus integrations through Zapier and GitHub resources.
Additional Considerations
Platform Classification: HUMAN-AGENT LIVE CHAT PLATFORM with AI augmentation, NOT a RAG-as-a-Service or autonomous chatbot platform - designed for agent productivity enhancement
Target Audience Clarity: Customer support teams needing live chat with AI suggestions vs developers requiring programmatic RAG control or autonomous knowledge retrieval
Primary Strength: Exceptional for human-agent customer support workflows with 200+ marketplace integrations and comprehensive compliance (SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star Level 1)
Compliance Leadership: Seven certifications including FedRAMP (federal government authorization rarely seen in chatbot platforms) and PCI DSS with built-in credit card masking for financial services readiness
Fragmented Product Ecosystem: ChatBot automation requires separate $52/month purchase ($52 × 12 = $624/year additional cost) rather than integrated no-code builder - users criticize fragmented product approach vs all-in-one competitors
Critical Limitation - Per-Agent Pricing Escalation: 10-agent Business team with ChatBot = $642/month ($59×10 + $52) = $7,704/year vs per-project pricing in RAG platforms - significant cost scaling concern noted in reviews
Knowledge Source Gap: Limited to PDFs and websites (max 2,000 pages, 10-30 files per plan) with NO support for DOCX, TXT, CSV, Excel, audio, video, code files - dramatically constrained vs 1,400+ formats in RAG platforms
NO Cloud Storage Integrations: No native sync with Google Drive, Dropbox, OneDrive, Notion, Confluence for knowledge sources - manual uploads only blocks automation workflows
Developer API Limitations: APIs serve chat operations (agent workflows, conversations, tickets) vs RAG operations (semantic search, retrieval, embeddings, knowledge base management) - fundamentally different focus
NO RAG Infrastructure: No vector database, embedding controls, chunking parameters, similarity thresholds, hybrid search, or anti-hallucination mechanisms with citation attribution - not designed for autonomous retrieval
Enterprise-Only SSO/SAML: Identity management features require highest tier creating significant barrier for mid-market companies with Okta, OneLogin, Auth0, or custom SAML requirements
Use Case Mismatch Warning: Comparing LiveChat to CustomGPT is architecturally misleading - different categories (human-agent live chat vs RAG-as-a-Service) serving different personas and value propositions
Platform Classification: NO-CODE CHATBOT PLATFORM with RAG capabilities, NOT a pure RAG-as-a-Service API platform - widget-centric embedding approach vs headless API consumption
Target Audience: Non-technical business users configuring chatbots via dashboard vs developers requiring programmatic control and API-first architecture
Primary Strength: 50+ omnichannel integrations with PhoneAI voice agents (100+ languages) and Visual Chatbot Studio enabling 2-minute setup without coding vs 15-60 minutes in API-centric platforms
Unique Differentiators: PhoneAI 24/7 voice call handling with appointment scheduling and lead qualification (unavailable in most RAG platforms), MCP integration for Claude Desktop/Cursor/Windsurf developer tools
SOC 2 Type 2 Certified: Full certification uncommon for bootstrapped 2022 startup - competitive advantage with zero major security issues in 2+ years, GDPR compliant with Stockholm Sweden data center
Crisp Self-Learning Integration: Unique capability to train chatbot from previous conversation data in Crisp helpdesk (9/10 rated differentiator) unavailable in competing no-code platforms
CRITICAL LIMITATION - Limited REST API: Only session management and message sending endpoints available - NO agent creation API, NO knowledge upload API, NO direct RAG querying vs comprehensive REST APIs in competitors
CRITICAL LIMITATION - Dashboard Dependency: All data ingestion requires dashboard access blocking automation workflows - cannot programmatically upload documents or manage knowledge bases
CRITICAL LIMITATION - No Automatic Model Routing: Manual model selection per chatbot without dynamic routing based on query complexity or cost optimization (rated 3/10 for model flexibility)
CRITICAL LIMITATION - No Python SDK: Missing backend developer toolkit with only JavaScript/TypeScript SDKs available - major gap for data science and backend teams requiring programmatic control
Training Accuracy Concerns: Product Hunt critical review: "One of the worse train knowledge features...massive information need but can't deliver" - potential degradation with large knowledge bases noted by users
Pricing Transparency Issues: $19/month website claim vs $99/month GetApp listing creates confusion, user reports "unexplained add-ons after traffic spike" suggesting undocumented overage charges
Use Case Mismatch: Excellent for no-code omnichannel deployment and voice AI; inappropriate for developers requiring API-first RAG control, programmatic workflows, or backend automation
Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
Gets you to value quickly: launch a functional AI assistant in minutes.
Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
Core Chatbot Features
AI Reply Suggestions: Knowledge base-powered response recommendations for human agents based on conversation context - enhances agent productivity rather than replacing human interaction
Text Copilot: AI assistant helping agents navigate LiveChat platform efficiently with suggested responses, actions, and workflow guidance
Text Enhancement: Grammar correction and tone polishing for agent messages before sending - ensures professional communication quality
Tag Suggestions: Automatic conversation categorization and tagging for organization and reporting without manual classification effort
AI Summaries: Conversation summarization for agent handoffs and context transfer - reduces ramp-up time when conversations transfer between team members
AI Insights: Analyzes 1,000+ customer queries in 30 seconds to identify trends and patterns - enables data-driven support strategy optimization
Human-Agent Focus Philosophy: AI features designed to augment agent productivity, not replace human interaction - maintains human touch in customer conversations
ChatBot.com Separate Product: Traditional chatbot automation requires $52/month additional purchase using proprietary NLP engine (explicitly doesn't rely on Google Bard, OpenAI, or Bing AI)
CRITICAL LIMITATION - NO Anti-Hallucination Controls: Responses cannot be traced to source documents with citations - no citation attribution, source verification, or confidence scoring vs RAG platforms
Multi-Lingual Support: 100+ languages with automatic detection and built-in translation - train in one language, respond in 100+ languages without manual configuration
Visual Chatbot Studio: Drag-and-drop editor for conversation flows with intent detection nodes, entity extraction, event triggers, variable management, memory retention without coding
Lead Capture: Automatic conversation-to-lead conversion with targeted qualification questions, CRM contact capture, pre-chat forms, custom data collection fields for sales enablement
Human Handoff: Configurable "Request Human" button, webhook notifications (Slack/Discord/custom URLs), AI Studio workflow triggers based on intent detection or "unable to answer" events
Analytics Dashboard: Response times, resolution rates, satisfaction scores, AI-generated chat summaries, training progress monitoring, conversation logs with private team notes
Interactive Messages: Carousels, buttons, cards, rich media for enhanced user engagement beyond plain text interactions
Confidence-Based Escalation: Automatic human handoff when AI certainty drops below configured thresholds preventing low-quality responses
PhoneAI Voice Agents: 24/7 voice call handling in 100+ languages with appointment scheduling, lead qualification, Google Assistant and Alexa integration for smart speakers
AI Actions System: Client-side function registration enabling AI to trigger JavaScript functions with confirmation dialogs for sensitive actions (8/10 rated differentiator)
CRITICAL LIMITATION - NO Anti-Hallucination Controls: Responses cannot be traced to source documents with citations - no citation attribution, source verification, or confidence scoring vs RAG platforms
Reduces hallucinations by grounding replies in your data and adding source citations for transparency.
Benchmark Details
Handles multi-turn, context-aware chats with persistent history and solid conversation management.
Speaks 90+ languages, making global rollouts straightforward.
Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
Knowledge Base Processing: Proprietary internal system processes PDFs and website crawls (max 2,000 pages, 10-30 files per plan tier) with automatic Q&A pair extraction
Automatic Retraining: Configurable intervals for knowledge base updates ensuring AI suggestions stay current with latest information
Widget Customization: Live editor with theme presets, color pickers supporting custom hex codes, logo uploads, position controls (desktop and mobile-specific settings)
Custom CSS Support: Advanced styling capabilities for design control beyond visual editor presets - full CSS customization available for matching brand guidelines
WCAG 2.1 AA Compliance: Accessibility support with screen readers and keyboard navigation ensuring inclusive user experiences
Domain Restrictions: Control which websites can embed widget through trusted domains configuration for security and access management
White-Labeling (Enterprise Only): Complete branding removal requires Enterprise plan (custom pricing, minimum 5 seats) - not available on Starter/Team/Business tiers
Role-Based Access: Owner, Admin, and Agent roles with configurable permissions; agent groups for departmental routing enabling organizational structure within platform
CRITICAL LIMITATION - Opaque Knowledge Processing: Methodology not publicly documented - no transparency into Q&A extraction algorithms, chunking strategies, or retrieval mechanisms
CRITICAL LIMITATION - NO Programmatic Knowledge Management: All knowledge base management requires UI interaction - no API for document upload, Q&A pair management, or automated knowledge updates
Knowledge Base Management: Automatic refresh every 24 hours for all connected cloud sources (Google Drive, OneDrive, Dropbox, Notion, SharePoint) with manual 'Resync Knowledge Base' for immediate updates
Auto-Reindexing: Automatic knowledge base refresh when source content changes in Google Drive/Dropbox/Notion without manual intervention - updated PDFs or new Notion pages sync automatically
Chunking Configuration: 1024-character chunks with 200-character overlap (default), configurable via Knowledge Base Nodes for retrieval scope control
Temperature Controls: 0-1 scale for response creativity tuning - lower values for factual accuracy, higher for creative responses
Previous Message Limit: Configurable conversation history retention for context-aware responses across conversation turns
Widget Customization: CSS variables for primary color, font family, message background/text colors with GitHub template repository: Cloud, MonoChrome, NeoBrutalism, Obsidian, Herbie themes
White-Labeling (Higher Tiers): Custom domain deployment, complete branding removal, agency program for reselling with 100% pricing control on professional/advanced tiers
Bot Persona Creation: Name, avatar, channel-specific greeting texts, icebreaker questions for brand voice customization
Domain Restrictions: Control which websites can embed widget with rate limiting and access control for security
Role-Based Access: Team member invitations, client/project management for agencies, permission management (specific RBAC granularity undocumented)
CRITICAL LIMITATION - No Programmatic Knowledge API: All knowledge base management requires UI interaction - no API for document upload, Q&A pair management, or automated updates
Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus.
Learn How to Update Sources
Supports multiple agents per account, so different teams can have their own bots.
Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
R A G-as-a- Service Assessment
Platform classification: HUMAN-AGENT LIVE CHAT PLATFORM with AI augmentation, NOT a RAG-as-a-Service platform
Architecture philosophy: Designed for agent productivity enhancement, not autonomous knowledge retrieval
Target audience: Customer support teams needing live chat with AI suggestions vs developers requiring programmatic RAG control
Missing RAG foundations: NO vector database, NO embedding controls, NO LLM model selection, NO anti-hallucination mechanisms, NO retrieval configuration APIs
Knowledge source gap: Limited to PDFs and websites (max 2,000 pages, 10-30 files) vs 1,400+ formats in RAG platforms
API focus: Chat operations (agent workflows, conversations, tickets) vs RAG operations (semantic search, retrieval, embeddings)
Use case fit: Excellent for human-agent customer support, inappropriate for autonomous retrieval requiring accuracy controls
Competitive positioning: Different category from CustomGPT - live chat vs RAG-as-a-Service (rated 2/10 as RAG platform - fundamentally different architecture)
Platform classification: NO-CODE CHATBOT PLATFORM with RAG capabilities, NOT a pure RAG-as-a-Service API platform
Architecture philosophy: Widget-centric embedding approach vs headless API consumption
Target audience: Non-technical business users configuring chatbots via dashboard vs developers requiring programmatic control
RAG implementation: Standard chunking, cosine similarity, configurable retrieval scope - no proprietary evaluation models like competitors
API limitations: Session/message endpoints only - NO agent creation API, NO knowledge upload API, NO direct RAG querying
Developer fit: Strong for frontend widget integration (JavaScript/React/mobile SDKs), weak for backend automation and programmatic workflows
Competitive positioning: Against CustomGPT: YourGPT excels in omnichannel reach and voice AI, CustomGPT excels in API completeness and developer control
Core Architecture: Serverless RAG infrastructure with automatic embedding generation, vector search optimization, and LLM orchestration fully managed behind API endpoints
API-First Design: Comprehensive REST API with well-documented endpoints for creating agents, managing projects, ingesting data (1,400+ formats), and querying chat
API Documentation
Developer Experience: Open-source Python SDK (customgpt-client), Postman collections, OpenAI API endpoint compatibility, and extensive cookbooks for rapid integration
No-Code Alternative: Wizard-style web dashboard enables non-developers to upload content, brand widgets, and deploy chatbots without touching code
Hybrid Target Market: Serves both developer teams wanting robust APIs AND business users seeking no-code RAG deployment - unique positioning vs pure API platforms (Cohere) or pure no-code tools (Jotform)
RAG Technology Leadership: Industry-leading answer accuracy (median 5/5 benchmarked), 1,400+ file format support with auto-transcription, proprietary anti-hallucination mechanisms, and citation-backed responses
Benchmark Details
Deployment Flexibility: Cloud-hosted SaaS with auto-scaling, API integrations, embedded chat widgets, ChatGPT Plugin support, and hosted MCP Server for Claude/Cursor/ChatGPT
Enterprise Readiness: SOC 2 Type II + GDPR compliance, full white-labeling, domain allowlisting, RBAC with 2FA/SSO, and flat-rate pricing without per-query charges
Use Case Fit: Ideal for organizations needing both rapid no-code deployment AND robust API capabilities, teams handling diverse content types (1,400+ formats, multimedia transcription), and businesses requiring production-ready RAG without building ML infrastructure from scratch
Competitive Positioning: Bridges the gap between developer-first platforms (Cohere, Deepset) requiring heavy coding and no-code chatbot builders (Jotform, Kommunicate) lacking API depth - offers best of both worlds
Competitive Positioning
vs CustomGPT: LiveChat excels in human-agent workflows with 200+ integrations and comprehensive compliance; CustomGPT excels in autonomous RAG retrieval with vector database controls and LLM selection
vs Intercom/Zendesk: LiveChat competes in live chat space with comparable features, pricing, and integration ecosystems - direct competitors
vs Drift: Both focus on conversational marketing and sales - LiveChat emphasizes support, Drift emphasizes revenue teams
vs RAG platforms (Vectara, Pinecone Assistant, Ragie): Fundamentally different architecture - LiveChat not designed for autonomous retrieval, lacks RAG infrastructure entirely
Market niche: Mature live chat platform for customer support teams with enterprise compliance requirements, NOT a RAG alternative for knowledge retrieval use cases
vs Chatbase: YourGPT emphasizes broader multi-channel support (50+ vs Chatbase's narrower focus), dedicated mobile apps, SOC 2 certification, 24/7 live support, PhoneAI voice agents
vs CustomGPT: YourGPT highlights more training source options (cloud integrations), free trial availability, omnichannel deployment, voice AI capabilities; CustomGPT counters with comprehensive REST API, Python SDK, programmatic control, transparent pricing
vs Botpress: YourGPT's PhoneAI and MCP integration differentiate against Botpress's enterprise focus; Botpress offers stronger workflow automation and API depth
vs SiteGPT: YourGPT's 50+ integrations and voice AI vs SiteGPT's website-focused simplicity and ease of use
Market niche: No-code omnichannel platform for business users needing voice AI and extensive integrations without developer dependency
Market position: Leading all-in-one RAG platform balancing enterprise-grade accuracy with developer-friendly APIs and no-code usability for rapid deployment
Target customers: Mid-market to enterprise organizations needing production-ready AI assistants, development teams wanting robust APIs without building RAG infrastructure, and businesses requiring 1,400+ file format support with auto-transcription (YouTube, podcasts)
Key competitors: OpenAI Assistants API, Botsonic, Chatbase.co, Azure AI, and custom RAG implementations using LangChain
Competitive advantages: Industry-leading answer accuracy (median 5/5 benchmarked), 1,400+ file format support with auto-transcription, SOC 2 Type II + GDPR compliance, full white-labeling included, OpenAI API endpoint compatibility, hosted MCP Server support (Claude, Cursor, ChatGPT), generous data limits (60M words Standard, 300M Premium), and flat monthly pricing without per-query charges
Pricing advantage: Transparent flat-rate pricing at $99/month (Standard) and $449/month (Premium) with generous included limits; no hidden costs for API access, branding removal, or basic features; best value for teams needing both no-code dashboard and developer APIs in one platform
Use case fit: Ideal for businesses needing both rapid no-code deployment and robust API capabilities, organizations handling diverse content types (1,400+ formats, multimedia transcription), teams requiring white-label chatbots with source citations for customer-facing or internal knowledge projects, and companies wanting all-in-one RAG without managing ML infrastructure
Customer Base & Case Studies
Scale: 37,000+ businesses served globally after 20+ years of operation
Enterprise customers: Adobe, PayPal, IKEA, Samsung, Best Buy, Huawei, ING Bank, RyanAir (validates enterprise reliability)
ChatBot users: UEFA, Unilever, General Motors (separate product validation)
Review themes - Praise: Reliability, ease of implementation, 24/7 support responsiveness, integration ecosystem
Review themes - Criticisms: Rising prices, per-agent cost at scale, separate ChatBot purchase requirement, mobile app functionality limitations
Parent company: Text S.A. publicly traded on Warsaw Stock Exchange (WSE: TXT) with $88.9M annual revenue demonstrates financial stability
Scale claim: 10,000+ businesses served (unverified, bootstrapped startup claim)
Named customers: Headshots.dk (photography), gaming server companies, educational institutions, government/labour union organizations, seasonal tourism businesses
User satisfaction: 4.9/5 Product Hunt rating, 4.0/5 G2 Reviews
Product Hunt launches: 5 products launched - LLM Spark (301 upvotes, Nov 2023), Chatbot Studio (220 upvotes, Feb 2024)
G2 review themes: Praise for customer support quality, ease of use, customization flexibility; criticisms for training accuracy with large knowledge bases, API limitations, pricing transparency
Critical feedback: Product Hunt: "One of the worse train knowledge features...massive information need but can't deliver", "slow customer service" (contradicts G2 praise - potential inconsistency)
N/A
Company Background
Founding: 20+ year veteran in live chat space (founded ~2002-2003)
Parent company: Text S.A., publicly-traded on Warsaw Stock Exchange (WSE: TXT), headquartered in Poland
Geographic focus: Global SaaS distribution with European headquarters and data residency options (America/Europe)
Market maturity: Established player with 20+ years of platform refinement vs newer RAG/AI-focused startups
Legal entity: Delta4 Infotech Pvt. Ltd., incorporated June 16-17, 2022, Chandigarh, India
Funding status: Bootstrapped startup - no publicly disclosed funding rounds
Team size: 11-50 employees focused on generative AI and conversational platforms
Co-founders: Rohit Joshi and Sahil Kumar
Founding date: June 2022 (recent entrant vs established competitors)
Geographic focus: India-based with global SaaS distribution and EU data residency option
Product evolution: Rapid innovation cadence - YourGPT 2.0 with AI Copilot and multimodal agents represents significant platform advancement within 2.5 years
N/A
A I Models
Proprietary AI Engine: ChatBot.com uses internal NLP system, explicitly doesn't rely on Google Bard, OpenAI, or Bing AI
NO LLM Model Selection: Cannot choose between GPT-3.5, GPT-4, Claude, Gemini, or custom models - proprietary engine only
Opaque Architecture: Model architecture, training data, and capabilities not publicly documented
AI Reply Suggestions: Knowledge base-powered response recommendations for human agents based on conversation context
Text Enhancement AI: Grammar correction and tone polishing for agent messages before sending
AI Insights: Analyzes 1,000+ customer queries in 30 seconds to identify trends and patterns
CRITICAL LIMITATION: No flexibility for model routing, fine-tuning, or BYOLLM capabilities - rated 3/10 for model flexibility vs RAG platforms
OpenAI Models: GPT-5, GPT-4.1, GPT-4 Turbo, GPT-4, GPT-3.5, O3, O1 with full access to latest releases
Anthropic Claude: Claude Sonnet 4, Claude 3.7, complete Claude series for advanced reasoning and long-context tasks
Google Models: Gemini 2.5 Pro, Gemini, PaLM for multimodal and search-enhanced capabilities
Meta Llama: Llama 4, Llama 3, Llama 2 open-source models for cost-effective deployments
DeepSeek: DeepSeek R1, DeepSeek v3 for specialized reasoning and code generation tasks
Credit-Based Pricing: GPT-3.5 (1x credits), GPT-4o (5x), GPT-4 Turbo (10x), GPT-4 (20x) - proportional token consumption for cost control
BYOLLM (Enterprise): Bring Your Own LLM on enterprise yearly contracts for complete model control and custom deployments
Model Flexibility: Wide selection spanning cutting-edge proprietary (GPT-5, Claude Sonnet 4) to cost-effective open-source (Llama series)
Note: No Automatic Routing: Manual model selection per chatbot - no dynamic routing based on query complexity or cost optimization unlike competitors
Latest Model Support: Rapid integration of newest releases including GPT-5, Claude Sonnet 4, Gemini 2.5 Pro, DeepSeek R1
Primary models: GPT-5.1 and 4 series from OpenAI, and Anthropic's Claude 4.5 (opus and sonnet) for enterprise needs
Automatic model selection: Balances cost and performance by automatically selecting the appropriate model for each request
Model Selection Details
Proprietary optimizations: Custom prompt engineering and retrieval enhancements for high-quality, citation-backed answers
Managed infrastructure: All model management handled behind the scenes - no API keys or fine-tuning required from users
Anti-hallucination technology: Advanced mechanisms ensure chatbot only answers based on provided content, improving trust and factual accuracy
R A G Capabilities
CRITICAL ARCHITECTURAL GAP: NOT a RAG-as-a-Service platform - no vector database, embedding controls, or configurable retrieval pipeline
Knowledge Base Processing: Proprietary internal system processes PDFs and website crawls (max 2,000 pages, 10-30 files per plan)
NO Chunking Parameters: Chunk size, overlap, and strategy not exposed for optimization
NO Embedding Model Selection: Cannot choose between OpenAI, Cohere, or custom embedding models
NO Similarity Threshold Controls: Cannot configure cosine similarity thresholds or retrieval scoring
NO Hybrid Search: No combination of keyword and semantic search strategies
NO Anti-Hallucination Mechanisms: No citation attribution, source verification, or confidence scoring - responses cannot be traced to source documents
Platform Classification: Human-agent live chat platform with AI augmentation, NOT autonomous knowledge retrieval system (rated 2/10 as RAG platform)
Architecture: "Engineered layers for orchestration and adaptive tuning" with configurable chunking and retrieval strategies (no published RAGAS benchmarks)
Chunking Strategy: Default 1024-character chunks with 200-character overlap, configurable via Knowledge Base Nodes for retrieval scope control
Similarity Matching: Cosine similarity scoring (0-1 scale) between query vectors and document embeddings for relevance ranking
Temperature Controls: 0-1 scale for response creativity tuning - lower values for factual accuracy, higher for creative responses
Retrieval Scope Management: Knowledge Base Nodes system limits which sources participate in retrieval for focused answers
Context Window Configuration: "Previous Message Limit" settings control conversation history retention for context-aware responses
Self-Learning Mechanisms: Thumbs up/down feedback collection, unanswered query tracking for knowledge gap identification, Crisp integration training on historical conversations
Auto-Reindexing: Automatic knowledge base refresh when source content changes in Google Drive/Dropbox/Notion without manual intervention
Multi-Source Integration: Unlimited data sources advertised on advanced tiers with automatic synchronization from cloud platforms
Note: Accuracy Concerns: Mixed user feedback - Product Hunt critical review: "One of the worse train knowledge features...massive information need but can't deliver" vs positive G2 reviews praising precision on smaller knowledge bases
Note: No Published Benchmarks: No RAGAS scores, retrieval accuracy metrics, or third-party validation published unlike competitors with transparent performance data
Core architecture: GPT-4 combined with Retrieval-Augmented Generation (RAG) technology, outperforming OpenAI in RAG benchmarks
RAG Performance
Anti-hallucination technology: Advanced mechanisms reduce hallucinations and ensure responses are grounded in provided content
Benchmark Details
Automatic citations: Each response includes clickable citations pointing to original source documents for transparency and verification
Optimized pipeline: Efficient vector search, smart chunking, and caching for sub-second reply times
Scalability: Maintains speed and accuracy for massive knowledge bases with tens of millions of words
Context-aware conversations: Multi-turn conversations with persistent history and comprehensive conversation management
Source verification: Always cites sources so users can verify facts on the spot
Use Cases
Customer Support Teams: Live chat for customer service with human agents augmented by AI suggestions - primary use case for 37,000+ businesses
E-commerce: Real-time customer assistance during shopping with Shopify, WooCommerce, BigCommerce native integrations
Sales Engagement: Lead qualification and conversion through live agent interactions with CRM integrations (Salesforce, HubSpot)
Multi-Channel Support: Omnichannel customer engagement across website, Facebook Messenger, WhatsApp Business, Apple Messages, Telegram, SMS
Agent Productivity: AI-powered reply suggestions, text enhancement, tag suggestions, and summaries to improve agent efficiency
Enterprise Helpdesk: Integration with Zendesk, Intercom, HelpDesk ticketing for comprehensive support workflows
NOT SUITABLE FOR: Autonomous knowledge retrieval requiring RAG accuracy controls, developer-focused programmatic document search, or applications needing LLM flexibility
Customer Support Automation: 24/7 instant response handling with 100+ language support, high-volume query management, after-hours coverage, FAQ automation, order status tracking, basic triage before human escalation
Lead Generation & Qualification: Real-time visitor engagement with pre-qualification questions, conversation-to-lead conversion, CRM contact capture, B2B prospect scoring through natural conversation flows
Sales Assistance: Product recommendations, pricing information delivery, demo scheduling, post-sales support with order tracking and returns handling
E-commerce Applications: Shopping assistance, inventory queries, personalized recommendations, cart abandonment recovery, order status updates, return/refund processing automation
Multilingual Global Support: Train chatbot in one language, automatically respond in 100+ languages with built-in translation - eliminates need for multiple language-specific support teams
Healthcare Applications: HIPAA compliance configurations available for patient engagement, appointment scheduling, basic medical inquiries with appropriate disclaimers
Financial Services: Account inquiries, transaction support, product information delivery with compliance-aware response filtering
Education & Training: Course information delivery, enrollment assistance, student support automation, FAQ handling for educational institutions
Real-World Deployments: 10,000+ businesses claimed (unverified) including Headshots.dk (photography), gaming server companies, educational institutions, seasonal tourism businesses
Developer Use Cases: MCP integration for Claude Desktop, Cursor, Windsurf - chatbots accessible within coding IDEs for documentation assistance, code explanation, debugging support
Voice Applications (PhoneAI): 24/7 voice call handling in 100+ languages, appointment scheduling, lead qualification, Google Assistant and Alexa integration for smart speaker interactions
Customer support automation: AI assistants handling common queries, reducing support ticket volume, providing 24/7 instant responses with source citations
Internal knowledge management: Employee self-service for HR policies, technical documentation, onboarding materials, company procedures across 1,400+ file formats
Sales enablement: Product information chatbots, lead qualification, customer education with white-labeled widgets on websites and apps
Documentation assistance: Technical docs, help centers, FAQs with automatic website crawling and sitemap indexing
Educational platforms: Course materials, research assistance, student support with multimedia content (YouTube transcriptions, podcasts)
Healthcare information: Patient education, medical knowledge bases (SOC 2 Type II compliant for sensitive data)
E-commerce: Product recommendations, order assistance, customer inquiries with API integration to 5,000+ apps via Zapier
SaaS onboarding: User guides, feature explanations, troubleshooting with multi-agent support for different teams
Security & Compliance
SOC 2 Type II: Compliant with enterprise-grade security validation
GDPR: Compliant with EU data residency option (Poland-based Text S.A.)
HIPAA: Compliant with BAA (Business Associate Agreement) on Enterprise plan only - minimum 5 seats at $100/seat custom pricing
ISO 27001: Compliant with information security management certification
PCI DSS: Compliant with built-in credit card masking for PII/PCI protection
FedRAMP: Compliant - federal government cloud security authorization (rare in chatbot platforms)
CSA Star Level 1: Compliant with Cloud Security Alliance certification
Seven Certifications: Compliance breadth matches or exceeds enterprise RAG platforms (9/10 rated differentiator for regulated industries)
AI Data Privacy: Customer data never used for LLM training, third-party AI partners operate under zero-retention policies
Data Isolation: Customer data never mixed across accounts, regional data center selection (America/Europe)
Encryption: TLS for transit, AES-256 at rest
LIMITATION: SSO/SAML Enterprise-only - significant gap for mid-market companies with identity management requirements
SOC 2 Type 2 Certified: Full certification (uncommon for bootstrapped 2022 startup) - independently audited security controls and operational procedures
GDPR Compliant: European Union data protection compliance with Stockholm, Sweden data center for EU data residency requirements
HIPAA Configurations Available: Healthcare compliance options for protected health information (PHI) handling and patient data security
Encryption Standards: TLS 1.2+ for data in transit, AES-256 encryption at rest, end-to-end encryption available on enterprise features
Data Privacy Controls: Zero-day retention configured with model providers (data not used for AI training), authorized personnel-only data access, purpose limitation for processing
Enterprise Authentication: Custom SSO integration available with JWT token-based authentication for seamless identity management
Data Protection Officer: Designated DPO available at dpo@yourgpt.ai for GDPR compliance inquiries and data subject rights requests
Security Incident Response: Documented security incident response plan with defined escalation procedures and notification protocols
Track Record: Zero major security issues in 2+ years of operation (company claim)
Domain Security: Domain restrictions control which websites can embed widget, rate limiting, access control for usage monitoring
IP Blocking: Noted as "coming soon" feature for enhanced network-level security controls
Note: No MFA Support: Multi-factor authentication not available - noted in G2 reviews as security concern despite SOC 2 certification
Data Residency: EU (Stockholm) data center option available for European customers requiring regional data storage
Encryption: SSL/TLS for data in transit, 256-bit AES encryption for data at rest
SOC 2 Type II certification: Industry-leading security standards with regular third-party audits
Security Certifications
GDPR compliance: Full compliance with European data protection regulations, ensuring data privacy and user rights
Access controls: Role-based access control (RBAC), two-factor authentication (2FA), SSO integration for enterprise security
Data isolation: Customer data stays isolated and private - platform never trains on user data
Domain allowlisting: Ensures chatbot appears only on approved sites for security and brand protection
Secure deployments: ChatGPT Plugin support for private use cases with controlled access
Essential Plan: $49/month for 2 chatbots, 200 webpages, 20 documents, 10M AI credits, 3 team members - entry-level tier
Professional Plan: Enhanced features with higher limits for growing businesses (specific pricing undisclosed on public sites)
Advanced Plan: $399/month includes 10 chatbots, 2000 webpages, 500 documents, 100M AI credits, 10 members, full AI Studio access, Functions, API, Custom Branding, Domain & Roles
Enterprise Plan: Custom pricing for yearly contracts with dedicated support, SSO, custom development, BYOLLM (Bring Your Own LLM), priority feature access
Free Trial: 7-day trial with no credit card required (competitive advantage vs CustomGPT's demo-based approach)
Credit-Based Consumption: Model multipliers determine usage - GPT-3.5 (1x), GPT-4o (5x), GPT-4 Turbo (10x), GPT-4 (20x) for predictable cost management
Agency Program: Custom partner pricing with 100% pricing control, white-labeling, reselling capabilities for agencies and MSPs
White-Labeling: Custom domain deployment and complete branding removal available on higher tiers (Professional+)
Note: Pricing Transparency Issues: User reports "unexplained add-ons after traffic spike" suggesting undocumented overage costs - Product Hunt feedback
Note: Customer Service Quality: Mixed reviews - Product Hunt mentions "slow customer service" vs G2 praises "great contact with support" indicating potential inconsistency
Payment Terms: Monthly billing available on all self-serve plans; enterprise requires annual commitment
Standard Plan: $99/month or $89/month annual - 10 custom chatbots, 5,000 items per chatbot, 60 million words per bot, basic helpdesk support, standard security
View Pricing
Premium Plan: $499/month or $449/month annual - 100 custom chatbots, 20,000 items per chatbot, 300 million words per bot, advanced support, enhanced security, additional customization
Enterprise Plan: Custom pricing - Comprehensive AI solutions, highest security and compliance, dedicated account managers, custom SSO, token authentication, priority support with faster SLAs
Enterprise Solutions
7-Day Free Trial: Full access to Standard features without charges - available to all users
Annual billing discount: Save 10% by paying upfront annually ($89/mo Standard, $449/mo Premium)
Flat monthly rates: No per-query charges, no hidden costs for API access or white-labeling (included in all plans)
Managed infrastructure: Auto-scaling cloud infrastructure included - no additional hosting or scaling fees
Support & Documentation
24/7 Customer Support: Live chat and email support consistently praised in reviews (4.5/5 G2, 4.6/5 Capterra) - "Responsive 24/7 support"
User Satisfaction: G2 rating 4.5/5 (761 reviews, 68% five-star), Capterra 4.6/5 (1,700+ reviews) - "Ease of implementation" and "Reliable platform" common themes
Developer Documentation: Comprehensive at developers.livechat.com with Postman collections, video tutorials, code examples
Discord Community: Developer community for technical discussions and peer support
Enterprise SLA: Available on custom contracts with guaranteed response times and uptime commitments
API Documentation: REST API and WebSocket (RTM) documentation with OAuth 2.1 PKCE guides and rate limit details (180 req/min per API key)
SDK Support: JavaScript/Node.js (@livechat/chat-sdk), iOS (Swift SDK), Android (Kotlin), Customer SDK for widget development
Documentation Strength: Genuinely strong for chat APIs and agent workflows, but lacks RAG-specific guidance (not applicable to platform architecture)
Common Criticisms: Rising prices, per-agent cost at scale, separate ChatBot purchase requirement, reduced mobile app functionality vs web
Customer Support Quality: Highly praised in G2 reviews - "great contact with support", "individual customization", "reactive customer support enabled quick pilot build-out"
Mixed Response Times: Product Hunt mentions "slow customer service" vs G2 positive feedback - potential inconsistency based on plan tier or issue complexity
Documentation Portal: docs.yourgpt.ai with strong widget setup guides (step-by-step with screenshots), weak API reference and advanced use case documentation
Help Center: help.yourgpt.ai for self-service troubleshooting and knowledge base articles
Discord Community: discord.com/invite/57C9uTkD6g for peer support and direct access to development team
Email Support: support@yourgpt.ai for technical assistance and account inquiries
Phone Support: +911725043532 (India-based) for voice support on higher tiers
Enterprise Support: Dedicated support representatives, priority queues, faster response times, custom training on yearly contracts
Documentation Strengths: Excellent widget embedding guides, React/TypeScript SDK documentation with code examples, mobile SDK setup instructions
Documentation Gaps: Limited API reference beyond basic session/message endpoints, no comprehensive cookbook for advanced implementations, minimal Python/backend developer resources
User Satisfaction: 4.9/5 Product Hunt rating, 4.0/5 G2 Reviews - strong overall satisfaction with ease of use and customization flexibility
Product Hunt Success: 5 products launched - LLM Spark (301 upvotes, Nov 2023), Chatbot Studio (220 upvotes, Feb 2024) validate market interest
Note: No Public Forums: No community forums beyond Discord - limited searchable knowledge base vs competitors with comprehensive community resources
Note: Developer Feedback: Some developers report "too long on Discord support" for complex technical issues requiring deeper investigation
Documentation hub: Rich docs, tutorials, cookbooks, FAQs, API references for rapid onboarding
Developer Docs
Email and in-app support: Quick support via email and in-app chat for all users
Premium support: Premium and Enterprise plans include dedicated account managers and faster SLAs
Code samples: Cookbooks, step-by-step guides, and examples for every skill level
API Documentation
Active community: User community plus 5,000+ app integrations through Zapier ecosystem
Regular updates: Platform stays current with ongoing GPT and retrieval improvements automatically
Limitations & Considerations
NOT a RAG Platform: Fundamental architecture designed for human-agent live chat, not autonomous knowledge retrieval (rated 2/10 as RAG platform)
Limited File Formats: PDFs and website crawling only (max 2,000 pages) - NO support for DOCX, TXT, CSV, Excel, audio, video, code files (vs 1,400+ formats in RAG platforms)
NO Cloud Storage Integrations: No native sync with Google Drive, Dropbox, OneDrive, Notion, Confluence - manual uploads only
NO LLM Flexibility: Proprietary AI engine only - cannot choose GPT-4, Claude, Gemini, or custom models
NO RAG Infrastructure: No vector database, embedding controls, chunking parameters, similarity thresholds, hybrid search, or anti-hallucination mechanisms
Fragmented Product Ecosystem: ChatBot automation requires separate $52/month purchase vs integrated no-code builders in competitors
Per-Agent Pricing Escalation: Cost structure criticized in reviews - scales expensively vs per-project pricing (10 agents + ChatBot = $642/month)
Enterprise-Only Features: White-labeling, SSO/SAML, HIPAA BAA require Enterprise plan with minimum 5 seats at $100/seat ($6,000/year minimum)
NO API for RAG Operations: APIs serve chat operations (agent workflows, conversations, tickets) vs RAG operations (semantic search, retrieval, embeddings)
Limited to 180 req/min: API rate limits may constrain high-volume applications
NO Python SDK: JavaScript/Node.js/mobile only - limits backend integration for Python-based systems
Competitive Positioning: Different category from CustomGPT - excellent for human-agent customer support, inappropriate for autonomous retrieval requiring accuracy controls
NOT a Pure RAG API Platform: No-code chatbot platform with RAG capabilities - widget-centric embedding approach vs headless API consumption for developers
Critical API Limitations: No agent creation API, no knowledge upload API, no direct RAG querying endpoints - only session management and message sending available
Dashboard Dependency: All data ingestion requires dashboard access - no programmatic document upload or knowledge base management APIs
No Automatic Model Routing: Manual model selection per chatbot - no dynamic routing based on query complexity or cost optimization
No Python SDK: Missing backend developer toolkit - only JavaScript/TypeScript SDKs available (major gap for data science and backend teams)
Training Accuracy Concerns: Product Hunt critical feedback: "One of the worse train knowledge features...massive information need but can't deliver" - potential degradation with large knowledge bases
Pricing Transparency Issues: User reports "unexplained add-ons after traffic spike" suggesting undocumented overage charges - lack of clarity on cost controls
Pricing Inconsistency: $19/month website claim vs $99/month GetApp listing creates confusion - unclear actual entry price point
No MFA Support: Multi-factor authentication unavailable despite SOC 2 certification - security gap noted by G2 reviewers
IP Blocking Coming Soon: Network security feature still in development - not yet available for production deployments
Limited API Documentation: Weak API reference beyond basic endpoints - no comprehensive developer cookbook or advanced tutorials
Support Inconsistency: Mixed reviews on response times - "slow customer service" (Product Hunt) vs "great support" (G2) suggests tier-dependent quality
No Published Benchmarks: No RAGAS scores, retrieval accuracy metrics, performance benchmarks, or third-party validation published
Developer Fit: Strong for frontend widget integration (JavaScript/React/mobile), weak for backend automation and programmatic workflows
Target Audience: Optimized for non-technical business users configuring chatbots via dashboard - not ideal for developers requiring API-first control
Rate Limits Undocumented: No published API rate limits or usage quotas - unclear production capacity planning requirements
Managed service approach: Less control over underlying RAG pipeline configuration compared to build-your-own solutions like LangChain
Vendor lock-in: Proprietary platform - migration to alternative RAG solutions requires rebuilding knowledge bases
Model selection: Limited to OpenAI (GPT-5.1 and 4 series) and Anthropic (Claude, opus and sonnet 4.5) - no support for other LLM providers (Cohere, AI21, open-source models)
Pricing at scale: Flat-rate pricing may become expensive for very high-volume use cases (millions of queries/month) compared to pay-per-use models
Customization limits: While highly configurable, some advanced RAG techniques (custom reranking, hybrid search strategies) may not be exposed
Language support: Supports 90+ languages but performance may vary for less common languages or specialized domains
Real-time data: Knowledge bases require re-indexing for updates - not ideal for real-time data requirements (stock prices, live inventory)
Enterprise features: Some advanced features (custom SSO, token authentication) only available on Enterprise plan with custom pricing
24/7 voice call handling: Natural conversation AI for customer calls in 100+ languages with automatic detection and translation
Appointment scheduling: Voice-based calendar integration for booking management via phone interactions
Lead qualification: Automated lead scoring and qualification through phone conversations before human handoff
Smart speaker integration: Google Assistant and Amazon Alexa compatibility extends voice AI beyond phone calls
Unique positioning: Differentiates YourGPT from text-only chatbot competitors - voice AI channel unavailable in most RAG platforms (8.5/10 rated differentiator)
Click-to-Call demo: Next.js 15/React 19 implementation available on GitHub showcasing AI-powered outbound calling
Use case alignment: Particularly valuable for agencies/teams using AI-assisted development tools like Cursor (7/10 rated differentiator)
N/A
Visual Chatbot Studio ( Differentiator)
N/A
No-code workflow building: Drag-and-drop interface eliminates coding requirements for business users (2-minute setup claimed for basic deployment)
Real-time testing: Built-in emulation for workflow validation before deployment without external testing tools
One-click deployment: Immediate publishing to production channels from dashboard
Automatic versioning with rollback: Version control and rollback capabilities built into platform (specifics undocumented)
Industry templates: Pre-built scenarios for e-commerce, healthcare, finance, general helpdesk reduce time-to-deployment
Target audience advantage: Optimized for non-technical users vs competitor platforms requiring developer involvement (8/10 rated differentiator)
N/A
A I Actions System ( Differentiator)
N/A
Client-side function registration: Register JavaScript functions that AI can trigger with sdk.registerAIAction() for custom business logic
Confirmation dialogs: Built-in helpers.confirm() for user approval before executing sensitive actions (e.g., file deletion, payment processing)
Action arguments parsing: Structured data extraction from AI decisions via JSON.parse(data.action[0].function.arguments)
Response feedback: helpers.respond() sends action results back to conversation context for AI awareness
Use cases: File operations, database updates, third-party API calls, payment processing, custom workflow triggers
Unique positioning: More sophisticated than basic webhook callbacks - enables rich client-side interactivity (7.5/10 rated differentiator)
N/A
Workflow Automation
N/A
AI Studio: Custom workflow creation through dashboard with intent-based triggers, event handling, entity extraction, variable management across conversation steps
n8n community node: n8n-nodes-yourgpt for visual workflow automation connecting YourGPT with 400+ n8n integrations
Webhooks: Event subscription for custom integrations (specific event types undocumented)
Third-party automation: Zapier, Make (Integromat), Pabbly Connect for broader automation ecosystems
AI Actions system: Client-side function registration for custom business logic triggered by AI decisions
LIMITATION: Dashboard-centric workflow configuration vs API-driven automation competitors offer
N/A
Your G P T 2.0 Innovations ( Differentiator)
N/A
AI Copilot: Describe needs in plain English to create agents automatically - natural language chatbot generation (8.5/10 rated innovation)
Multimodal agents: Text, voice, and image understanding - product identification from photos, screenshot analysis, document image parsing
MCP Marketplace: Ready-to-use tools for Claude Desktop, Cursor, Windsurf integration expanding context capabilities
Command Palette: Quick keyboard access (likely Cmd+K/Ctrl+K) to agent settings for power users
Competitive edge: AI Copilot and multimodal capabilities position YourGPT ahead of text-only no-code competitors
Product Hunt success: 220 upvotes for Chatbot Studio (February 2024), 301 upvotes for LLM Spark (November 2023) validate market interest
After analyzing features, pricing, performance, and user feedback, both LiveChat and YourGPT.ai are capable platforms that serve different market segments and use cases effectively.
When to Choose LiveChat
You value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks
Best For: Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy)
When to Choose YourGPT.ai
You value exceptional omnichannel reach with 50+ pre-built integrations including deep crisp self-learning capability
PhoneAI voice agents differentiate from text-only competitors with 24/7 multilingual call handling
SOC 2 Type 2 + GDPR + HIPAA compliance positions for enterprise adoption despite bootstrapped status
Best For: Exceptional omnichannel reach with 50+ pre-built integrations including deep Crisp self-learning capability
Migration & Switching Considerations
Switching between LiveChat and YourGPT.ai requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.
Pricing Comparison Summary
LiveChat starts at $20/month, while YourGPT.ai begins at $19/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.
Our Recommendation Process
Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality
For most organizations, the decision between LiveChat and YourGPT.ai comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.
📚 Next Steps
Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.
• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements
Last updated: December 11, 2025 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.
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DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.
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