What are the main differences between SupaVec and Tidio?

SupaVec excels in 100% open source with no vendor lock-in and Complete control over data and infrastructure, scoring 84/100 in user ratings with 87% accuracy. Tidio leads in Exceptional ease of use: 4.7/5 G2 rating with 253 'Ease of Use' and 161 'Easy Setup' mentions and Claude 3-powered Lyro AI achieving 79-87% success rates with customer case studies reporting 89-90% automation with 87/100 overall rating and 83% accuracy. Key technical difference: SupaVec focuses on Open-source RAG engine while Tidio emphasizes Claude 3-powered Lyro AI with 79-87% success rates (up from 50-70% pre-Claude 3 upgrade) and strict knowledge base boundaries preventing hallucinations. Pricing differs by $29/month.

Which is better for enterprises: SupaVec or Tidio?

Tidio offers SOC 2 compliance for enterprise security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Tidio leads with 87/100 enterprise readiness score (70/100 enterprise features).

How much does SupaVec cost vs Tidio?

SupaVec starts at custom pricing/monthly (open-source model), while Tidio begins at $29/monthly (freemium model). Both offer free tiers to get started. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from SupaVec to Tidio?

Migration from SupaVec to Tidio typically requires API-based data export/import, which Tidio provides. Tidio provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Tidio support for migration assistance and best practices.

What integrations do SupaVec and Tidio support?

SupaVec integrates with Supabase, PostgreSQL, MongoDB, AWS S3, Google Cloud Storage (9 integrations total). Tidio supports Website live chat (JavaScript snippet), Email ticketing, Facebook Messenger, Instagram DMs, WhatsApp Business API (21 integrations available). Both offer REST APIs for custom integrations. Tidio provides 133% more integrations, with webhook support for real-time data sync.

What are the main differences between Supavec and Tidio?

Supavec offers strong capabilities, scoring 0/100 in user ratings. Tidio provides unique strengths with 0/100 overall rating. Key technical difference: Supavec focuses on advanced features while Tidio emphasizes specialized capabilities.

Which is better for enterprises: Supavec or Tidio?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Tidio leads with strong/100 enterprise readiness score.

How much does Supavec cost vs Tidio?

Supavec starts at custom pricing/month (subscription model), while Tidio begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Supavec to Tidio?

Migration from Supavec to Tidio typically requires manual data transfer since API access may be limited. Tidio offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Tidio support for migration assistance and best practices.

What integrations do Supavec and Tidio support?

Supavec integrates with (multiple platforms). Tidio supports (various tools). API availability varies by plan. Integration coverage is comparable.

Supavec vs Tidio

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Tidio More about Supavec Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Supavec and Tidio across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Supavec and Tidio, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Supavec if: you value 100% open source with no vendor lock-in
Choose Tidio if: you value exceptional ease of use: 4.7/5 g2 rating with 253 'ease of use' and 161 'easy setup' mentions

About Supavec

Supavec is the open source rag as a service platform. SupaVec is an open-source RAG platform that serves as an alternative to Carbon.ai. Built on transparency and data sovereignty, it allows developers to build powerful RAG applications with complete control over their infrastructure, supporting any data source at any scale. Founded in 2024, headquartered in Remote, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

84/100

Starting Price

Custom

About Tidio

Tidio is no-code customer service automation with claude 3-powered ai chatbots. Customer service automation platform with Claude 3-powered Lyro AI achieving 67-90% resolution rates. Founded 2013 by Tytus Gołąs (Poland), serves 300,000+ businesses including Pizza Hut, Decathlon, Casio. NOT a RAG-as-a-Service platform—optimized for SMB/e-commerce no-code chatbot building with exceptional ease of use (4.7/5 G2, 1,600+ reviews). SOC 2 Type II + GDPR certified. Critical gaps: NO programmatic knowledge API, NO LLM model selection (Claude-only), NO cloud storage integrations. $0-$2,999+/month with per-conversation billing ($0.50/Lyro chat). Founded in 2013, headquartered in San Francisco, CA (offices in Szczecin and Warsaw, Poland), the platform has established itself as a reliable solution in the RAG space.

Overall Rating

87/100

Starting Price

$29/mo

Key Differences at a Glance

In terms of user ratings, both platforms score similarly in overall satisfaction. From a cost perspective, Supavec starts at a lower price point. The platforms also differ in their primary focus: RAG Platform versus Customer Support. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Supavec	Tidio	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
REST API Upload – PDFs, Markdown, TXT via API endpoints or raw text No Pre-Built Connectors – ⚠️ Script your own Google Drive/Notion fetchers Open Source Extensibility – ✅ Build connectors to Postgres, MongoDB, S3 Supabase Scalability – Handles millions of docs with horizontal scaling	Website crawling – Up to 500 URLs with Q&A extraction, expandable on Plus plans PDF + CSV uploads – Direct file support with 10,000 Q&A total limit Zendesk import – Article import via API for help center content Auto weekly re-sync – Plus/Premium plans only for website updates ⚠️ Limited formats – No DOCX, TXT, Excel, YouTube, audio/video support ⚠️ No cloud storage – No native Google Drive, Dropbox, Notion integration	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
Integrations & Channels
Pure REST API – No built-in widget or messaging platform bots DIY Front-End – ⚠️ Code your own chat UI or Slack bridge HTTP Compatibility – ✅ Any HTTP-capable app can integrate No Zapier – ⚠️ Webhooks and automations are manual	Omnichannel inbox – Website chat, email, Messenger, Instagram, WhatsApp in one dashboard E-commerce focus – Deep Shopify, WooCommerce, BigCommerce, Wix integration Zapier – 8,000+ app connections, free on all plans CRM integrations – Salesforce, HubSpot, Zendesk, Pipedrive ⚠️ No native Slack/Teams – Zapier notifications only, not bidirectional	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Core Chatbot Features
Basic RAG – Retrieve chunks + LLM answer, stateless calls No Chat History – ⚠️ No built-in conversation tracking No Lead Capture – ⚠️ No human handoff or escalation features Fast Retrieval – ✅ Pulls relevant text quickly for LLM response	Lyro AI (Claude 3) – 79-87% success rates, strict knowledge boundaries Human handoff – Transfer with full context, create tickets, email follow-up 45+ languages – Automatic browser-based detection Live visitor tracking – Real-time monitoring with typing preview ⚠️ No source citations – Cannot trace responses to documents	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Branding
No Pre-Made UI – Branding lives in your custom front-end White-Label by Default – ✅ API-only means no Supavec branding Full Control – Add domain checks and auth in your code	Visual editor – Theme presets, colors, logos, positioning Light/dark modes – Automatic user preference detection Custom CSS – Advanced styling via JavaScript SDK White-labeling – $20/month addon or included with Plus ($749+) Role-based access – Admin, Moderator, Agent roles (Growth+)	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
L L M Model Options
Model-Agnostic – Defaults to GPT-3.5, switch to GPT-4 or self-hosted Simple Config – Change model via config or prompt path No Prompt Magic – ⚠️ Plain RAG without anti-hallucination layer Quality Dependency – ⚠️ Rests on your LLM choice and prompting	Claude 3 only – Anthropic's model for "helpful, honest, harmless" AI ⚠️ No model selection – Fixed implementation, no GPT/Gemini options ⚠️ No custom models – Cannot use own fine-tuned or open-source models	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Developer Experience ( A P I & S D Ks)
Straightforward REST – File uploads, text uploads, search endpoints No Official SDKs – ⚠️ Use fetch/axios or build wrapper Concise Docs – JS snippets with Postman collection included Open Source on GitHub – ✅ Community contributions welcome	JavaScript SDK – Widget customization and event handling REST API – Conversation and visitor management Webhooks – Plus plan ($749+) only for real-time events ⚠️ No Python SDK – Limited backend developer support	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Performance & Accuracy
Standard GPT RAG – Accuracy equals GPT quality plus RAG lift Fast Vector Search – Postgres pgvector keeps retrieval snappy No Benchmarks – ⚠️ Expect typical GPT-3.5/4 RAG performance Manual Citations – ⚠️ Prompt-engineer your own validation	Sub-second responses – Optimized for real-time chat experience 89-90% automation – Proven in Pizza Hut, Decathlon case studies Strict grounding – Responses only from provided knowledge base ⚠️ No retrieval tuning – Cannot adjust similarity thresholds	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Customization & Flexibility ( Behavior & Knowledge)
Instant Re-Embedding – ✅ Upload/overwrite docs with near-instant reindex Prompt-Based Behavior – ⚠️ No GUI for personas or rules Multi-Lingual Support – Tell LLM in your prompt for language Metadata & Chunking – Add custom metadata and build logic around it	N/A	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
Pricing & Scalability
MIT Open Source – ✅ Self-host free with your infrastructure costs Hosted Plans – Free (100 calls/mo), $190/yr (750 calls), $1,490/yr (5K calls) No Storage Metering – Only query volume counts toward limits Negotiate or Self-Host – Scale beyond caps with custom limits	N/A	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
Self-Hosting Privacy – ✅ Everything on your servers for compliance Supabase RLS – Row-level security fences team data when hosted No Model Training – ✅ Your docs never used for LLM training GDPR/HIPAA Ready – Self-host for compliance on your infrastructure	N/A	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Observability & Monitoring
No Built-In Dashboard – ⚠️ Log requests yourself or use Supabase metrics Basic Call Counts – Hosted plan shows simple usage stats External Logging – Wire up your own monitoring tools	Analytics dashboard – Chat volumes, response times, satisfaction Smart Insights – AI recommendations for improving metrics Conversation history – Full transcripts with search and filtering Unanswered tracking – Identify knowledge gaps for improvement	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Support & Ecosystem
Community Help – GitHub/Discord for free tier and self-hosted Email Support – Paid plans get email support with priority levels Lean Docs – ⚠️ Endpoint references, not extensive tutorials Open-Source PRs – ✅ Forks and contributions welcome	24/7 email support – All paid plans include support Documentation – Help center, API docs, integration guides Partner network – Agency and reseller programs available Community – Active user forums and knowledge sharing	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
A I Models
GPT-3.5 Default – Cost-effective with GPT-4/4-turbo support Self-Hosted Models – ✅ Llama, Mistral via API endpoints No Model Lock-In – ✅ Switch by changing config Direct API Keys – ✅ Connect your own OpenAI without markup	Claude 3 – Anthropic's model (fixed, no alternatives) Proprietary controls – Tidio's custom implementation layer ⚠️ No flexibility – Cannot switch models or use custom LLMs	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
Standard RAG – Document chunking with Postgres pgvector search OpenAI Embeddings – Automatic embedding generation on upload Fast Re-Indexing – ✅ Almost instant document updates No Advanced Features – ⚠️ No hybrid search, reranking, or multi-query No Hallucination Detection – ⚠️ Implement citations manually	Q&A extraction – Automatic from websites, manual from CSVs Knowledge boundaries – Strict grounding prevents hallucinations ⚠️ Basic implementation – Not comparable to dedicated RAG platforms ⚠️ No retrieval tuning – Cannot configure similarity or reranking	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
Custom Chatbot Backends – Developers building own chat interfaces Self-Hosted Retrieval – ✅ Data sovereignty with Supabase infrastructure Budget RAG Apps – Startups minimizing costs with MIT license Supabase Projects – Teams already using Supabase stack Not Ideal For – ⚠️ Non-technical teams or advanced RAG needs	E-commerce support – Order tracking, cart recovery, product recommendations Lead generation – Visitor engagement, qualification, CRM sync Customer service – FAQ automation, ticket creation, live chat SMB focus – Designed for small-medium businesses needing quick setup	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
Self-Hosting Advantage – ✅ Complete data sovereignty on your servers Supabase RLS – Row-level security for multi-tenant isolation GDPR/HIPAA Ready – Self-host for compliance requirements No SOC 2 – ⚠️ Open-source lacks formal certifications DIY Access Controls – ⚠️ Implement auth and RBAC yourself	SOC 2 Type 2 compliant – Enterprise security controls GDPR compliant – EU data protection and privacy Encryption – TLS in transit, AES-256 at rest Data residency – EU/US options available	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Free Self-Hosting – ✅ MIT license with only infrastructure costs Hosted Free – 100 API calls/month for testing Basic $190/year – 750 calls/mo with email support Enterprise $1,490/year – 5K calls/mo with priority support 40-90% Cheaper – ✅ vs commercial RAG platforms	Free: $0 – 50 AI conversations, basic features Starter: $29/mo – 100 AI convos, email support Growth: $59/mo – Analytics, Lyro customization, white-label addon Plus: $749/mo – Unlimited, departments, webhooks, white-label included ⚠️ Per-conversation billing – ~$0.50/conversation can add up quickly	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
Lean API Docs – ⚠️ Technical reference, not tutorial-heavy Community Support – GitHub Discussions and Discord Email for Paid – Basic/Enterprise get email support Postman Collection – ✅ Quick testing and integration	N/A	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
No GUI/Dashboard – ⚠️ Everything via API, no business-user interface Developer-Only – ⚠️ Requires coding for setup and integration Basic RAG Only – ⚠️ No hybrid search, reranking, or query expansion No Observability – ⚠️ Must build your own logging layer Manual Connectors – ⚠️ Script your own Google Drive/Notion fetches Stateless API – ⚠️ No chat history or session management	⚠️ E-commerce focused – Less suitable for general RAG use cases ⚠️ Claude 3 only – No model flexibility or custom LLM support ⚠️ 10K Q&A limit – Knowledge base caps vs unlimited RAG platforms ⚠️ Limited file formats – No DOCX, audio, video, code file support ⚠️ No source citations – Cannot verify responses against documents ⚠️ Per-conversation pricing – ~$0.50/convo impacts high-volume use	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Agent Features
Stateless RAG – Pure retrieval + generation without conversation state Postgres Vector Search – ✅ Fast pgvector with cosine similarity Metadata Filtering – Custom tagging for organized knowledge Supabase Integration – Built on PostgreSQL with RLS security No Chat UI – ⚠️ API-only, build your own interface No Advanced RAG – ⚠️ Missing hybrid search, knowledge graphs, reranking	Lyro AI – Claude 3-powered with 79-87% success rate Visual flow builder – No-code automation with 40+ templates Human handoff – Seamless escalation with full context Multi-language – 45+ languages with auto-detection	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
TRUE RAG-AS-A-SERVICE API – Lightweight MIT open-source backend Carbon.ai Alternative – Created as transparent open-source response Target Market – Developers on budget, self-hosting for data sovereignty Standard RAG – Document chunking, embeddings, pgvector search API-First Design – ✅ Pure REST without GUI or widgets Affordable Pricing – ✅ 40-90% cheaper than commercial platforms Developer Platform – ⚠️ Not for non-technical teams	Platform type – LIVE CHAT PLATFORM with basic AI, NOT pure RAG-as-a-Service RAG limitations – No API for queries, limited file formats, 10K Q&A cap Target audience – E-commerce SMBs needing chat widgets, not developers Alternative: For true RAG capabilities, use CustomGPT, Vectara, or similar	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
Market Position – MIT open-source RAG API on Supabase Target Customers – Developers building custom RAG, budget-conscious startups Key Competitors – Carbon.ai, LangChain, SimplyRetrieve, hosted RAG APIs Advantages – ✅ MIT license, Supabase foundation, model-agnostic, privacy-focused Best For – Lightweight RAG backend, self-hosting, avoiding platform costs	Market position – E-commerce-focused live chat with AI, not pure RAG platform vs CustomGPT – Tidio: better Shopify integration; CustomGPT: better RAG capabilities vs Intercom – Tidio: simpler, cheaper; Intercom: more enterprise features Best for: SMB e-commerce needing quick chat setup with basic AI	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
Shopify Deep Integration ( Core Differentiator)
N/A	Order management – View history, track shipments, process refunds in chat Cart recovery – See abandoned carts, send automated recovery messages Product catalog – Search and display products with direct purchase links Customer sync – Automatic profile and purchase history synchronization ✅ 60K+ WordPress installs – Strong e-commerce market penetration	N/A
Visual Flow Builder ( Core Differentiator)
N/A	No-code automation – Drag-and-drop flow creation (253 G2 mentions) 40+ templates – Sales, lead gen, support scenarios pre-built Testing simulator – Validate flows before publishing HTTP requests – GET/POST/PATCH with JSON, GraphQL support ✅ SMB-friendly – Deploy chatbots in minutes without developers	N/A
Claude 3 A I Performance
N/A	79-87% success rate – Up from 50-70% pre-Claude 3 upgrade 89-90% automation – Case studies (Pizza Hut, Decathlon, Casio) Hallucination prevention – Strict knowledge base boundaries ⚠️ Claude 3 only – No GPT, Gemini, or model switching options	N/A
No- Code Interface & Usability
N/A	Drag-and-drop builder – 253 G2 "Ease of Use" mentions 2-minute setup – JavaScript snippet or WordPress plugin 40+ templates – Pre-built for common scenarios Testing simulator – Validate before publishing	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Additional Considerations
N/A	E-commerce strength – Best-in-class Shopify/WooCommerce integration SMB focus – Simple setup, affordable pricing for small teams ⚠️ Not for RAG – Use CustomGPT or similar for true RAG needs ⚠️ Scaling costs – Per-conversation billing impacts high volume	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in

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Final Thoughts

Final Verdict: Supavec vs Tidio

After analyzing features, pricing, performance, and user feedback, both Supavec and Tidio are capable platforms that serve different market segments and use cases effectively.

When to Choose Supavec

You value 100% open source with no vendor lock-in
Complete control over data and infrastructure
Strong privacy with Supabase RLS integration

Best For: 100% open source with no vendor lock-in

When to Choose Tidio

You value exceptional ease of use: 4.7/5 g2 rating with 253 'ease of use' and 161 'easy setup' mentions
Claude 3-powered Lyro AI achieving 79-87% success rates with customer case studies reporting 89-90% automation
300,000+ businesses served including Pizza Hut, Decathlon, Casio demonstrating SMB/e-commerce market fit

Best For: Exceptional ease of use: 4.7/5 G2 rating with 253 'Ease of Use' and 161 'Easy Setup' mentions

Migration & Switching Considerations

Switching between Supavec and Tidio requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Supavec starts at custom pricing, while Tidio begins at $29/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Supavec and Tidio comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 22, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Supavec vs Tidio