| Data Ingestion & Knowledge Sources |
- Pulls content from a long list of enterprise sources—SharePoint, Salesforce, ServiceNow, Confluence, databases, file shares, Slack, websites—and merges it all into one index with native connectors.
- Runs OCR and handles structured data, so it can index scanned docs, intranet pages, knowledge articles, and even multimedia.
- Keeps the index fresh with incremental crawls, push APIs, and scheduled syncs—new or updated content shows up fast.
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- Drop content in via REST: upload PDFs, Markdown, or TXT
[Upload File]
or send raw text
[Upload Text].
- No one-click Google Drive or Notion connectors—you’ll script the fetch and hit the API yourself.
- Because it’s open source, you can build connectors to anything—Postgres, Mongo, S3, you name it.
- Runs on Supabase and scales sideways, chunking millions of docs for fast retrieval.
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- Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
- Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
- Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text.
View Transcription Guide
- Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier.
See Zapier Connectors
- Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
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| Integrations & Channels |
- Ships Atomic UI components you can drop into search pages, support hubs, or commerce sites to surface generative answers.
- Connects natively to platforms like Salesforce and Sitecore, letting AI answers appear right inside tools your team already uses.
- Need a custom channel? Its robust REST APIs let you build bespoke chatbots or virtual assistants on top of Coveo’s retrieval engine.
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- Pure REST for retrieval and generation—no built-in widget or Slack bot.
- You code the chat UI or Slack bridge, calling Supavec for answers.
- No Zapier—webhooks and automations are DIY inside your app.
- If it speaks HTTP, it can talk to Supavec—you just handle the front-end.
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- Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
- Offers ready-made hooks for Slack, Microsoft Teams, WhatsApp, Telegram, and Facebook Messenger.
Explore API Integrations
- Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
- Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
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| Core Chatbot Features |
- Uses Relevance Generative Answering (RGA)—a two-step retrieval plus LLM flow that produces concise, source-cited answers.
- Respects permissions, showing each user only the content they’re allowed to see.
- Blends the direct answer with classic search results so people can dig deeper if they want.
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- Just the essentials: retrieve chunks + LLM answer. Calls are stateless, no baked-in chat history.
- No lead capture or human handoff—add those in your own layer.
- Pulls the right text fast, then lets your LLM craft the reply.
- Perfect if you only need raw RAG and will build the conversation bits yourself.
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- Powers retrieval-augmented Q&A with GPT-4 and GPT-3.5 Turbo, keeping answers anchored to your own content.
- Reduces hallucinations by grounding replies in your data and adding source citations for transparency.
Benchmark Details
- Handles multi-turn, context-aware chats with persistent history and solid conversation management.
- Speaks 90+ languages, making global rollouts straightforward.
- Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
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| Customization & Branding |
- Atomic components are fully styleable with CSS, making it easy to match your brand’s look and feel.
- You can tweak answer formatting and citation display through configs; deeper personality tweaks mean editing the prompt.
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- No pre-made UI, no theming—branding lives in whatever front-end you create.
- Open source means zero “Supavec” label to hide—your app, your look.
- Add domain checks or auth however you like in your code.
- It’s “white-label” by default because Supavec is API-only.
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- Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand.
White-label Options
- Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
- Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
- Uses domain allowlisting to ensure the chatbot appears only on approved sites.
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| LLM Model Options |
- Runs primarily on OpenAI GPT models via Azure OpenAI, delivering high-quality text.
- If you prefer another model, the Relevance-Augmented Passage Retrieval API lets you plug in your own LLM.
- Handles model tuning and prompt optimization behind the scenes, though you can override via API when needed.
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- Model-agnostic: defaults to GPT-3.5, but switch to GPT-4 or any self-hosted model if you’d like.
- No fancy toggle—just change a config or prompt path in code.
- No extra prompt magic or anti-hallucination layer—plain RAG.
- Quality rests on the LLM you choose and how you prompt it.
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- Taps into top models—OpenAI’s GPT-4, GPT-3.5 Turbo, and even Anthropic’s Claude for enterprise needs.
- Automatically balances cost and performance by picking the right model for each request.
Model Selection Details
- Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
- Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
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| Developer Experience (API & SDKs) |
- Provides mature REST APIs and SDKs (Java, .NET, JavaScript) for indexing, connector management, and querying.
- Ready-made Atomic and Quantic components help you add generative answers to the front end fast.
- Docs are enterprise-grade, with step-by-step guides for pipelines and index management.
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- Straightforward REST endpoints for file uploads, text uploads, and search.
[Examples]
- No official SDKs—use fetch/axios or roll your own wrapper.
- Docs are concise with JS snippets; Postman collection included.
- Full source is on GitHub, welcoming community tweaks.
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- Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat.
API Documentation
- Offers open-source SDKs—like the Python
customgpt-client—plus Postman collections to speed integration.
Open-Source SDK
- Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
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| Integration & Workflow |
- Slots into enterprise workflows by indexing multiple systems without moving the data.
- Incremental indexing and push updates mean new content is searchable almost immediately.
- Generative answer widgets can be embedded wherever you need a unified search experience.
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- Think of it as a Lego brick: upload content, query matches, feed results to your LLM.
- No built-in triggers—external actions are on you.
- Scale horizontally on Supabase when self-hosted, or use the hosted plan (with API-call limits).
- Big orgs can chat about higher tiers or dedicated infra for heavy traffic.
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- Gets you live fast with a low-code dashboard: create a project, add sources, and auto-index content in minutes.
- Fits existing systems via API calls, webhooks, and Zapier—handy for automating CRM updates, email triggers, and more.
Auto-sync Feature
- Slides into CI/CD pipelines so your knowledge base updates continuously without manual effort.
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| Performance & Accuracy |
- Pairs keyword search with semantic vector search so the LLM gets the best possible context.
- Reranking plus smart prompts keep hallucinations low and citations precise.
- Built on a scalable architecture that handles heavy query loads and massive content sets.
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- Accuracy = GPT quality + standard RAG lift—no extra guardrails.
- Postgres vector search keeps retrieval snappy, even with millions of chunks.
- No public head-to-head benchmarks yet; expect “typical GPT-3.5/4 RAG” results.
- If you want citations or extra checks, you’ll prompt-engineer them yourself.
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- Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
- Independent tests rate median answer accuracy at 5/5—outpacing many alternatives.
Benchmark Results
- Always cites sources so users can verify facts on the spot.
- Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
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| Customization & Flexibility (Behavior & Knowledge) |
- Fine-tune which sources and metadata the engine uses via query pipelines and filters.
- Integrates with SSO/LDAP so results are tailored to each user’s permissions.
- Developers can tweak prompt templates or inject business rules to shape the output.
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- Upload or overwrite docs any time—re-embeds almost instantly.
- Behavior lives in your prompts; there’s no GUI for personas.
- Multi-lingual works fine—just tell the LLM in your prompt.
- Add metadata, tweak chunking—then build logic around it as needed.
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- Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
- Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus.
Learn How to Update Sources
- Supports multiple agents per account, so different teams can have their own bots.
- Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
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| Pricing & Scalability |
- Sold under enterprise licenses—pricing depends on sources, query volume, and feature set.
- Scales to millions of queries with 99.999 % uptime and regional data-center options.
- Usually involves annual contracts with volume tiers and optional premium support.
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- MIT-licensed open source: self-host for free (pay your own infra).
- Hosted plans: Free (100 calls/mo), Basic $190/yr (750 calls/mo), Enterprise $1,490/yr (5 k calls/mo).
[Pricing]
- Need more calls? Negotiate or self-host to ditch caps.
- Storage isn’t metered—only query volume counts toward the plan.
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- Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
- Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates.
View Pricing
- Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
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| Security & Privacy |
- Holds ISO 27001/27018 and SOC 2 certifications, plus HIPAA-compatible deployments.
- Granular access controls ensure users only see what they’re authorized to view.
- Can run in private cloud or on-prem for organizations with strict data-residency needs.
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- Self-hosting keeps everything on your servers—great for tight compliance.
[Privacy note]
- Hosted Supavec runs on Supabase with row-level security—each team’s data is fenced off.
- No training on your docs—data stays yours.
- Enterprises can go dedicated or on-prem for HIPAA/GDPR peace of mind.
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- Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
- Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private.
Security Certifications
- Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
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| Observability & Monitoring |
- Built-in analytics dashboard tracks query volume, engagement, and generative-answer performance.
- Detailed pipeline logs can be exported for deeper analysis.
- Supports A/B testing in the query pipeline to measure impact and fine-tune relevance.
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- No dashboard baked in—log requests yourself or use Supabase metrics when self-hosting.
- Hosted plan shows basic call counts; no transcript analytics out of the box.
- Need deep insights? Wire up your own monitoring layer.
- Designed to play nicely with external logging tools, not ship its own.
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- Comes with a real-time analytics dashboard tracking query volumes, token usage, and indexing status.
- Lets you export logs and metrics via API to plug into third-party monitoring or BI tools.
Analytics API
- Provides detailed insights for troubleshooting and ongoing optimization.
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| Support & Ecosystem |
- Comes with enterprise-grade support—account managers, 24/7 help, and extensive training programs.
- Large partner network and the Coveo Connect community provide docs, forums, and certified integrations.
- Regular product updates and industry events keep you ahead of the curve.
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- Community help via GitHub/Discord; paid plans unlock email or priority support.
[Docs]
- Open-source means forks, PRs, and home-grown connectors are welcome.
- Docs are lean—mostly endpoint references rather than big tutorials.
- Code samples pop up in the community, but it’s not a huge library yet.
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- Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast.
Developer Docs
- Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs.
Enterprise Solutions
- Benefits from an active user community plus integrations through Zapier and GitHub resources.
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| Additional Considerations |
- Coveo goes beyond Q&A to power search, recommendations, and discovery for large digital experiences.
- Deep integration with enterprise systems and strong permissioning make it ideal for internal knowledge management.
- Powerful but best suited for organizations with an established IT team to tune and maintain it.
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- No vendor lock-in: transparent code, offline option, host wherever you like.
- Focuses on core RAG—no SSO, dashboards, or fancy UI included.
- Great for devs who want full control or must keep data in-house.
- Conversation flow, advanced prompts, fancy UI—all yours to build.
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- Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
- Gets you to value quickly: launch a functional AI assistant in minutes.
- Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
- Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
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| No-Code Interface & Usability |
- Admin console and Atomic components let you get started with minimal code.
- The end-user search UI is polished, but full generative setup usually calls for developer involvement.
- Great for teams that already have technical resources or use Coveo today; more complex than a pure no-code tool.
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- No drag-and-drop dashboard—everything’s via API or CLI.
- Meant for code-first teams who’ll bolt it into their own chat or workflow.
- Self-hosters can craft custom GUIs on top, but Supavec keeps the slate blank.
- If you want a business-user UI like CustomGPT, you’ll layer that yourself.
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- Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
- Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing.
User Experience Review
- Uses role-based access so business users and devs can collaborate smoothly.
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Coveo
Supavec
CustomGPT