Deviniti vs LiveChat

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

Priyansh Khodiyar's avatar
Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Deviniti and LiveChat across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Deviniti and LiveChat, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

  • Choose Deviniti if: you value strong compliance and security focus
  • Choose LiveChat if: you value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)

About Deviniti

Deviniti Landing Page Screenshot

Deviniti is self-hosted genai solutions for compliance-critical industries. Deviniti is an AI development company specializing in secure, self-hosted AI agents and LLM solutions for highly regulated industries like finance, healthcare, and legal, with expertise in RAG architecture and custom AI development. Founded in 2010, headquartered in Kraków, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
77/100
Starting Price
Custom

About LiveChat

LiveChat Landing Page Screenshot

LiveChat is enterprise live chat platform with ai-augmented customer support workflows. Mature 20+ year live chat platform owned by publicly-traded Text S.A. (WSE: TXT, $88.9M annual revenue) serving 37,000+ businesses including Adobe, PayPal, IKEA. NOT a RAG-as-a-Service platform—operates as human-agent live chat with AI augmentation features. Proprietary AI engine (not LLM model selection), limited knowledge sources (PDFs/websites only), no vector database controls, no anti-hallucination mechanisms. Strong for traditional customer support workflows. $20-$59/agent/month + $52/month ChatBot addon. Founded in 2002, headquartered in Wroclaw, Poland, the platform has established itself as a reliable solution in the RAG space.

Overall Rating
86/100
Starting Price
$20/mo

Key Differences at a Glance

In terms of user ratings, LiveChat in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: AI Development versus Customer Support. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

logo of deviniti
Deviniti
logo of livechat
LiveChat
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CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
  • Builds custom pipelines to pull in pretty much any source—internal docs, FAQs, websites, databases, even proprietary APIs.
  • Works with all the usual suspects (PDF, DOCX, etc.) and can tap uncommon sources if the project needs it. Project case study
  • Designs scalable setups—hardware, storage, indexing—to handle huge data sets and keep everything fresh with automated pipelines. Learn more
  • Supported formats: PDFs and website crawling only (max 2,000 pages per website source)
  • Plan-based limits: Team (10 files / 3 websites), Business (30 files / 10 websites), Enterprise (custom limits)
  • Automatic retraining: Configurable intervals for knowledge base updates
  • CRITICAL LIMITATION: No NO support for DOCX, TXT, CSV, Excel, audio, video, code files (limited to PDFs/websites vs 1,400+ formats in RAG platforms)
  • CRITICAL LIMITATION: No NO cloud storage integrations (Google Drive, Dropbox, OneDrive, Notion, Confluence) for native sync - manual uploads only
  • Architecture gap: Designed for customer service knowledge bases, not sophisticated document retrieval - no chunking parameters, embedding models, or vector database configurations exposed
  • Scaling concerns: Maximum 2,000 pages per website source and hard limits on total sources per plan quickly exceed enterprise-scale document corpus requirements
  • Lets you ingest more than 1,400 file formats—PDF, DOCX, TXT, Markdown, HTML, and many more—via simple drag-and-drop or API.
  • Crawls entire sites through sitemaps and URLs, automatically indexing public help-desk articles, FAQs, and docs.
  • Turns multimedia into text on the fly: YouTube videos, podcasts, and other media are auto-transcribed with built-in OCR and speech-to-text. View Transcription Guide
  • Connects to Google Drive, SharePoint, Notion, Confluence, HubSpot, and more through API connectors or Zapier. See Zapier Connectors
  • Supports both manual uploads and auto-sync retraining, so your knowledge base always stays up to date.
Integrations & Channels
  • Plugs the chatbot into any channel you need—web, mobile, Slack, Teams, or even legacy apps—tailored to your stack.
  • Spins up custom API endpoints or webhooks to hook into CRMs, ERPs, or ITSM tools (dev work included). Integration approach
  • Messaging platforms: Website chat widget, Facebook Messenger, WhatsApp Business API, Apple Messages for Business, Telegram, SMS (via 2way integration), email ticketing
  • Marketplace integrations (200+): Zapier (5,000+ apps), Slack, HubSpot, Salesforce, Zendesk, Intercom, Mailchimp, ActiveCampaign, Google Analytics
  • E-commerce platforms: Shopify, WooCommerce, BigCommerce with native plugins (no-code installation)
  • CMS integrations: WordPress, Squarespace, Webflow with official plugins
  • Custom integrations: Webhooks with JSON payloads and 10-second response timeouts for event-driven workflows
  • Website embedding: JavaScript snippet installation, iframe embedding, API-based deployment through Customer SDK (@livechat/customer-sdk)
  • Zapier triggers: New chats, chat changes, ticket creation, queue events enabling connections to 5,000+ external apps
  • Embeds easily—a lightweight script or iframe drops the chat widget into any website or mobile app.
  • Offers ready-made hooks for Slack, Zendesk, Confluence, YouTube, Sharepoint, 100+ more. Explore API Integrations
  • Connects with 5,000+ apps via Zapier and webhooks to automate your workflows.
  • Supports secure deployments with domain allowlisting and a ChatGPT Plugin for private use cases.
  • Hosted CustomGPT.ai offers hosted MCP Server with support for Claude Web, Claude Desktop, Cursor, ChatGPT, Windsurf, Trae, etc. Read more here.
  • Supports OpenAI API Endpoint compatibility. Read more here.
Core Chatbot Features
  • Builds a domain-tuned AI chatbot with multi-turn memory, context, and any language you need (local LLMs included).
  • Can add lead capture, human handoff, and tight workflow hooks (e.g., IT tickets) exactly as you specify. Case study
  • AI Reply Suggestions: Knowledge base-powered response recommendations for human agents based on conversation context - enhances agent productivity rather than replacing human interaction
  • Text Copilot: AI assistant helping agents navigate LiveChat platform efficiently with suggested responses, actions, and workflow guidance
  • Text Enhancement: Grammar correction and tone polishing for agent messages before sending - ensures professional communication quality
  • Tag Suggestions: Automatic conversation categorization and tagging for organization and reporting without manual classification effort
  • AI Summaries: Conversation summarization for agent handoffs and context transfer - reduces ramp-up time when conversations transfer between team members
  • AI Insights: Analyzes 1,000+ customer queries in 30 seconds to identify trends and patterns - enables data-driven support strategy optimization
  • Human-Agent Focus Philosophy: AI features designed to augment agent productivity, not replace human interaction - maintains human touch in customer conversations
  • ChatBot.com Separate Product: Traditional chatbot automation requires $52/month additional purchase using proprietary NLP engine (explicitly doesn't rely on Google Bard, OpenAI, or Bing AI)
  • CRITICAL LIMITATION - NO Anti-Hallucination Controls: Responses cannot be traced to source documents with citations - no citation attribution, source verification, or confidence scoring vs RAG platforms
  • CRITICAL LIMITATION - NO Retrieval Parameter Configuration: Users cannot adjust similarity thresholds, implement hybrid search strategies, configure confidence scoring, or tune retrieval mechanisms
  • Reduces hallucinations by grounding replies in your data and adding source citations for transparency. Benchmark Details
  • Handles multi-turn, context-aware chats with persistent history and solid conversation management.
  • Speaks 90+ languages, making global rollouts straightforward.
  • Includes extras like lead capture (email collection) and smooth handoff to a human when needed.
Customization & Branding
  • Everything’s bespoke: UI, tone, flows—whatever matches your brand.
  • Slots into your existing tools with custom styling and domain-specific dialogs—changes just take dev effort. Custom approach
  • UI customization: Visual live editor with theme presets, color pickers supporting custom hex codes, logo uploads, position controls for widget placement on website
  • Branding control: Light/dark mode built-in theme switching with user preference detection, custom CSS for advanced styling beyond presets, logo and color scheme customization
  • White-labeling: Complete removal of LiveChat branding available on Enterprise plan only (custom pricing, minimum 5 seats); lower tiers (Starter/Team/Business) display LiveChat branding on widgets
  • Custom domain: Not explicitly documented in public materials; likely requires Enterprise plan with custom deployment infrastructure (specifics require sales engagement)
  • Design flexibility: Separate mobile widget settings with device-specific hiding options, WCAG 2.1 AA accessibility compliance with screen reader and keyboard navigation support, domain restrictions for trusted domains configuration
  • Mobile customization: Responsive widget with mobile-specific settings; mobile app customization separate from web widget (mobile app functionality limitations noted in user reviews)
  • Role-based access: Owner, Admin, and Agent roles with configurable permissions; agent groups for departmental routing enabling organizational structure within platform
  • LIMITATION: Enterprise-only white-labeling creates significant barrier for mid-market companies requiring brand removal without enterprise contract minimums
  • Fully white-labels the widget—colors, logos, icons, CSS, everything can match your brand. White-label Options
  • Provides a no-code dashboard to set welcome messages, bot names, and visual themes.
  • Lets you shape the AI’s persona and tone using pre-prompts and system instructions.
  • Uses domain allowlisting to ensure the chatbot appears only on approved sites.
L L M Model Options
  • Pick any model—GPT-4, Claude, Llama 2, Falcon—whatever fits your needs.
  • Fine-tune on proprietary data for insider terminology, but swapping models means a new build/deploy cycle. Our services
  • CRITICAL LIMITATION: No NO LLM model selection available - proprietary AI engine only
  • Architecture: ChatBot.com uses internal NLP system, explicitly doesn't rely on Google Bard, OpenAI, or Bing AI
  • Opaque processing: Model architecture, training data, capabilities not publicly documented
  • NO model routing: No Cannot choose between GPT-3.5, GPT-4, Claude, Gemini, or custom models based on query complexity or cost optimization
  • NO BYOLLM: No No bring-your-own-model capabilities for enterprise customization or fine-tuning
  • Competitive gap: This eliminates flexibility entirely vs RAG platforms offering multiple LLM providers and model selection (rated 3/10 for model flexibility - major limitation)
  • Taps into top models—OpenAI’s GPT-5.1 series, GPT-4 series, and even Anthropic’s Claude for enterprise needs (4.5 opus and sonnet, etc ).
  • Automatically balances cost and performance by picking the right model for each request. Model Selection Details
  • Uses proprietary prompt engineering and retrieval tweaks to return high-quality, citation-backed answers.
  • Handles all model management behind the scenes—no extra API keys or fine-tuning steps for you.
Developer Experience ( A P I & S D Ks)
  • Delivers a project-specific API—JSON over HTTP—made exactly for your endpoints.
  • Docs, samples, and support come straight from Deviniti engineers, not a public SDK. Project example
  • Agent Chat API v3.5: REST and WebSocket (RTM) transports with OAuth 2.1 PKCE and Personal Access Tokens
  • JavaScript/Node.js SDK: @livechat/chat-sdk for agent operations with initialization and event handling
  • iOS SDK: Swift-based for iOS 15.6+ with CocoaPods, Carthage, and Swift Package Manager support
  • Android SDK: Kotlin-based SDK distributed via Gradle for native Android integration
  • Customer SDK: @livechat/customer-sdk for custom widget development and branded experiences
  • Documentation quality: Comprehensive for chat APIs with Postman collections, video tutorials, Discord community - genuinely strong investment in developer resources
  • Rate limits: 180 requests/minute per API key (may constrain high-volume applications)
  • CRITICAL LIMITATION: No NO Python SDK - JavaScript/Node.js/mobile only, limiting backend integration options for Python-based systems
  • CRITICAL LIMITATION: No NO RAG-specific APIs for semantic search, retrieval configuration, embedding management - APIs serve chat operations only
  • Ships a well-documented REST API for creating agents, managing projects, ingesting data, and querying chat. API Documentation
  • Offers open-source SDKs—like the Python customgpt-client—plus Postman collections to speed integration. Open-Source SDK
  • Backs you up with cookbooks, code samples, and step-by-step guides for every skill level.
Performance & Accuracy
  • Uses best-practice retrieval (multi-index, tuned prompts) to serve precise answers.
  • Fine-tunes on your data to squash hallucinations, though perfecting it may need ongoing tweaks. Our approach
  • Response time: Real-time chat delivery optimized for sub-second message delivery between agents and customers; server response times not publicly disclosed but consistently praised for reliability in G2/Capterra reviews
  • Accuracy metrics: No published accuracy benchmarks or AI performance metrics; platform focuses on operational metrics (queue times, agent response times, customer satisfaction) rather than AI retrieval accuracy
  • Context retrieval: AI Reply Suggestions retrieves responses from knowledge base sources based on conversation context; no configurable similarity thresholds, hybrid search, or retrieval optimization parameters exposed to users
  • Scalability: 37,000+ businesses served globally over 20+ years with enterprise customers (Adobe, PayPal, IKEA, Samsung); infrastructure supports high-volume chat operations but per-agent pricing model constrains cost scaling vs per-project pricing
  • Reliability: Enterprise SLA available on custom contracts with guaranteed response times and uptime commitments; platform stability consistently praised in reviews (4.5/5 G2, 4.6/5 Capterra) with "reliable platform" as common theme
  • Benchmarks: No published performance benchmarks comparing AI response accuracy, retrieval speed, or hallucination rates against competitors; platform designed for agent workflows rather than autonomous AI performance
  • Quality indicators: G2 rating 4.5/5 (761 reviews, 68% five-star ratings), Capterra 4.6/5 (1,700+ reviews); users praise reliability and ease of implementation, criticize rising prices and per-agent cost at scale
  • Delivers sub-second replies with an optimized pipeline—efficient vector search, smart chunking, and caching.
  • Independent tests rate median answer accuracy at 5/5—outpacing many alternatives. Benchmark Results
  • Always cites sources so users can verify facts on the spot.
  • Maintains speed and accuracy even for massive knowledge bases with tens of millions of words.
Customization & Flexibility ( Behavior & Knowledge)
  • Total control: add new sources with custom pipelines, tweak bot tone, inject live API calls—whatever you dream up.
  • Everything’s bespoke, so updates usually involve a quick dev sprint. Case details
  • Knowledge Base Processing: Proprietary internal system processes PDFs and website crawls (max 2,000 pages, 10-30 files per plan tier) with automatic Q&A pair extraction
  • Automatic Retraining: Configurable intervals for knowledge base updates ensuring AI suggestions stay current with latest information
  • Widget Customization: Live editor with theme presets, color pickers supporting custom hex codes, logo uploads, position controls (desktop and mobile-specific settings)
  • Custom CSS Support: Advanced styling capabilities for design control beyond visual editor presets - full CSS customization available for matching brand guidelines
  • WCAG 2.1 AA Compliance: Accessibility support with screen readers and keyboard navigation ensuring inclusive user experiences
  • Domain Restrictions: Control which websites can embed widget through trusted domains configuration for security and access management
  • White-Labeling (Enterprise Only): Complete branding removal requires Enterprise plan (custom pricing, minimum 5 seats) - not available on Starter/Team/Business tiers
  • Role-Based Access: Owner, Admin, and Agent roles with configurable permissions; agent groups for departmental routing enabling organizational structure within platform
  • CRITICAL LIMITATION - Opaque Knowledge Processing: Methodology not publicly documented - no transparency into Q&A extraction algorithms, chunking strategies, or retrieval mechanisms
  • CRITICAL LIMITATION - NO Embedding Customization: Cannot choose embedding models, configure vector similarity thresholds, implement hybrid search, or access retrieval parameters
  • CRITICAL LIMITATION - NO Programmatic Knowledge Management: All knowledge base management requires UI interaction - no API for document upload, Q&A pair management, or automated knowledge updates
  • Lets you add, remove, or tweak content on the fly—automatic re-indexing keeps everything current.
  • Shapes agent behavior through system prompts and sample Q&A, ensuring a consistent voice and focus. Learn How to Update Sources
  • Supports multiple agents per account, so different teams can have their own bots.
  • Balances hands-on control with smart defaults—no deep ML expertise required to get tailored behavior.
Pricing & Scalability
  • Project-based pricing plus optional maintenance—great for unique enterprise needs.
  • Your infra (cloud or on-prem) handles the load; the solution is built to scale to millions of queries. Client portfolio
  • Per-agent pricing: $20-$59/agent/month annual (Starter: $20, Team: $41, Business: $59) + ChatBot $52/month for automation
  • 14-day trial: No free tier available (trial only)
  • Starter Plan: $20/agent/month - 60-day chat history, 1 user, basic features
  • Team Plan: $41/agent/month - Unlimited history, 400 users, 10 files / 3 websites
  • Business Plan: $59/agent/month - Staffing predictions, scheduling, 30 files / 10 websites
  • Enterprise Plan: Custom pricing (minimum 5 seats) - SSO/SAML, audit logs, white-label, HIPAA BAA, dedicated support
  • ChatBot addon: $52/month additional for automation (separate product purchase required)
  • Scaling cost example: 10-agent Business team with ChatBot = $642/month ($59×10 + $52) vs per-project pricing in RAG platforms
  • CONCERN: Note: Per-agent pricing escalates at scale - criticized in reviews as "rising prices" and "cost structure at scale" issue (vs token/project-based pricing in RAG competitors)
  • Runs on straightforward subscriptions: Standard (~$99/mo), Premium (~$449/mo), and customizable Enterprise plans.
  • Gives generous limits—Standard covers up to 60 million words per bot, Premium up to 300 million—all at flat monthly rates. View Pricing
  • Handles scaling for you: the managed cloud infra auto-scales with demand, keeping things fast and available.
Security & Privacy
  • Deploy on-prem or private cloud for full data control and compliance peace of mind.
  • Uses strong encryption, access controls, and hooks into your existing security stack. Security details
  • SOC 2: Compliant (enterprise-grade security validation)
  • GDPR: Compliant with EU data residency option (Poland-based Text S.A.)
  • HIPAA: Compliant with BAA (Business Associate Agreement) on Enterprise plan
  • ISO 27001: Compliant (information security management)
  • PCI DSS: Compliant with built-in credit card masking for PII/PCI protection
  • FedRAMP: Compliant (federal government cloud security)
  • CSA Star Level 1: Compliant (Cloud Security Alliance certification)
  • AI data privacy: Customer data never used for LLM training, third-party AI partners (including OpenAI integrations) operate under zero-retention policies
  • Data isolation: Customer data never mixed across accounts, regional data center selection (America/Europe)
  • Audit logs: Available on Enterprise plans for security compliance
  • Encryption: TLS for transit, AES-256 at rest
  • LIMITATION: Note: SSO/SAML Enterprise-only - significant gap for mid-market companies with identity management requirements (Okta, OneLogin, Auth0, custom SAML requires highest tier)
  • Protects data in transit with SSL/TLS and at rest with 256-bit AES encryption.
  • Holds SOC 2 Type II certification and complies with GDPR, so your data stays isolated and private. Security Certifications
  • Offers fine-grained access controls—RBAC, two-factor auth, and SSO integration—so only the right people get in.
Observability & Monitoring
  • Custom monitoring ties into tools like CloudWatch or Prometheus to track everything.
  • Can add an admin dashboard or SIEM feeds for real-time analytics and alerts. More info
  • Real-time monitoring: Live agent status, queue depth, website visitor activity dashboards
  • Chat metrics: Volume tracking, missed chats, response times, agent performance, queue abandonment, customer satisfaction scores
  • Benchmark comparisons: Industry average comparisons add competitive context to performance metrics
  • Scheduled reports: Daily/weekly/monthly delivery via email with CSV export for custom analysis
  • Staffing predictions (Business+): AI-powered scheduling optimization based on historical patterns
  • Google Analytics integration: Conversion tracking and customer journey analysis
  • Conversation logs: Full searchable archives with tag-based organization and filtering
  • LIMITATION: No NO AI performance metrics - no retrieval accuracy dashboards, semantic search performance tracking, hallucination rate monitoring (focuses on operational metrics, not RAG optimization)
  • Comes with a real-time analytics dashboard tracking query volumes, token usage, and indexing status.
  • Lets you export logs and metrics via API to plug into third-party monitoring or BI tools. Analytics API
  • Provides detailed insights for troubleshooting and ongoing optimization.
Support & Ecosystem
  • Hands-on support from Deviniti—from kickoff through post-launch—direct access to the dev team.
  • Docs, training, and integrations are built around your stack, not one-size-fits-all. Our services
  • 24/7 customer support: Live chat and email support consistently praised in reviews (4.5/5 G2, 4.6/5 Capterra)
  • Developer documentation: Comprehensive at developers.livechat.com with Postman collections, video tutorials, code examples
  • Discord community: Developer community for technical discussions and peer support
  • Enterprise SLA: Available on custom contracts with guaranteed response times
  • User satisfaction: G2 rating 4.5/5 (761 reviews) with 68% five-star ratings, Capterra 4.6/5 (1,700+ reviews)
  • Common praise: "Responsive 24/7 support", "Ease of implementation", "Reliable platform"
  • Common criticisms: Rising prices, per-agent cost at scale, separate ChatBot purchase requirement, reduced mobile app functionality vs web
  • Documentation strength: Genuinely strong for chat APIs but lacks RAG-specific guidance (not applicable to platform architecture)
  • Supplies rich docs, tutorials, cookbooks, and FAQs to get you started fast. Developer Docs
  • Offers quick email and in-app chat support—Premium and Enterprise plans add dedicated managers and faster SLAs. Enterprise Solutions
  • Benefits from an active user community plus integrations through Zapier and GitHub resources.
Additional Considerations
  • Can build hybrid agents that run complex, transactional tasks—not just Q&A.
  • You own the solution end-to-end and can evolve it as AI tech moves forward. Custom governance
  • Platform Classification: HUMAN-AGENT LIVE CHAT PLATFORM with AI augmentation, NOT a RAG-as-a-Service or autonomous chatbot platform - designed for agent productivity enhancement
  • Target Audience Clarity: Customer support teams needing live chat with AI suggestions vs developers requiring programmatic RAG control or autonomous knowledge retrieval
  • Primary Strength: Exceptional for human-agent customer support workflows with 200+ marketplace integrations and comprehensive compliance (SOC 2, GDPR, HIPAA, ISO 27001, PCI DSS, FedRAMP, CSA Star Level 1)
  • Compliance Leadership: Seven certifications including FedRAMP (federal government authorization rarely seen in chatbot platforms) and PCI DSS with built-in credit card masking for financial services readiness
  • Fragmented Product Ecosystem: ChatBot automation requires separate $52/month purchase ($52 × 12 = $624/year additional cost) rather than integrated no-code builder - users criticize fragmented product approach vs all-in-one competitors
  • Critical Limitation - Per-Agent Pricing Escalation: 10-agent Business team with ChatBot = $642/month ($59×10 + $52) = $7,704/year vs per-project pricing in RAG platforms - significant cost scaling concern noted in reviews
  • Knowledge Source Gap: Limited to PDFs and websites (max 2,000 pages, 10-30 files per plan) with NO support for DOCX, TXT, CSV, Excel, audio, video, code files - dramatically constrained vs 1,400+ formats in RAG platforms
  • NO Cloud Storage Integrations: No native sync with Google Drive, Dropbox, OneDrive, Notion, Confluence for knowledge sources - manual uploads only blocks automation workflows
  • Developer API Limitations: APIs serve chat operations (agent workflows, conversations, tickets) vs RAG operations (semantic search, retrieval, embeddings, knowledge base management) - fundamentally different focus
  • NO RAG Infrastructure: No vector database, embedding controls, chunking parameters, similarity thresholds, hybrid search, or anti-hallucination mechanisms with citation attribution - not designed for autonomous retrieval
  • Enterprise-Only SSO/SAML: Identity management features require highest tier creating significant barrier for mid-market companies with Okta, OneLogin, Auth0, or custom SAML requirements
  • Use Case Mismatch Warning: Comparing LiveChat to CustomGPT is architecturally misleading - different categories (human-agent live chat vs RAG-as-a-Service) serving different personas and value propositions
  • Slashes engineering overhead with an all-in-one RAG platform—no in-house ML team required.
  • Gets you to value quickly: launch a functional AI assistant in minutes.
  • Stays current with ongoing GPT and retrieval improvements, so you’re always on the latest tech.
  • Balances top-tier accuracy with ease of use, perfect for customer-facing or internal knowledge projects.
No- Code Interface & Usability
  • No out-of-the-box no-code dashboard—IT or bespoke admin panels handle config.
  • Everyday users chat with the bot; deeper tweaks live with the tech team.
  • Visual builder: Visual drag-and-drop chatbot builder through separate ChatBot.com product ($52/month additional); core LiveChat focuses on agent dashboard and widget configuration rather than graphical flow design
  • Setup complexity: Consistently praised in reviews for "ease of implementation" and quick deployment; JavaScript snippet installation for website embedding with straightforward configuration wizard
  • Learning curve: G2 (4.5/5, 761 reviews) and Capterra (4.6/5, 1,700+ reviews) highlight user-friendly interface; agent dashboard designed for non-technical support teams with minimal training requirements
  • Pre-built templates: Widget theme presets for visual styles; ChatBot.com product offers automation templates but requires separate $52/month purchase (fragmented product ecosystem)
  • No-code workflows: 200+ marketplace integrations (Zapier, HubSpot, Salesforce, Zendesk) with no-code installation; e-commerce plugins (Shopify, WooCommerce, BigCommerce) with official native support
  • User experience: "Responsive 24/7 support", "reliable platform", "ease of implementation" consistently praised; criticisms focus on rising prices, per-agent cost at scale, and separate ChatBot purchase requirement rather than usability issues
  • LIMITATION: Chatbot automation requires separate ChatBot.com product purchase ($52/month) rather than integrated no-code builder; users criticize fragmented product ecosystem vs all-in-one platforms
  • Offers a wizard-style web dashboard so non-devs can upload content, brand the widget, and monitor performance.
  • Supports drag-and-drop uploads, visual theme editing, and in-browser chatbot testing. User Experience Review
  • Uses role-based access so business users and devs can collaborate smoothly.
Competitive Positioning
  • Market position: Custom AI development agency (200+ clients served) specializing in self-hosted, enterprise RAG solutions with domain-specific fine-tuning and legacy system integration
  • Target customers: Large enterprises needing fully custom AI solutions, organizations with legacy systems requiring specialized integration, and companies requiring on-premises deployment with complete data sovereignty and compliance control
  • Key competitors: Azumo, internal AI development teams, Contextual.ai (enterprise), and other custom AI consulting firms
  • Competitive advantages: 200+ enterprise clients demonstrating proven track record, model-agnostic approach with fine-tuning on proprietary data, on-prem/private cloud deployment for full data control, custom API/workflow development tailored to exact specifications, white-glove support with direct dev team access, and complete solution ownership with bespoke UI/branding
  • Pricing advantage: Project-based pricing plus optional maintenance; higher upfront cost than SaaS but provides long-term ownership without subscription fees; best value for unique enterprise needs that can't be met with off-the-shelf solutions and require custom integrations
  • Use case fit: Ideal for enterprises with legacy systems needing specialized AI integration, organizations requiring domain-tuned models with insider terminology, companies needing hybrid AI agents handling complex transactional tasks beyond Q&A, and businesses demanding on-premises deployment with complete data sovereignty and custom compliance measures
  • vs CustomGPT: LiveChat excels in human-agent workflows with 200+ integrations and comprehensive compliance; CustomGPT excels in autonomous RAG retrieval with vector database controls and LLM selection
  • vs Intercom/Zendesk: LiveChat competes in live chat space with comparable features, pricing, and integration ecosystems - direct competitors
  • vs Drift: Both focus on conversational marketing and sales - LiveChat emphasizes support, Drift emphasizes revenue teams
  • vs RAG platforms (Vectara, Pinecone Assistant, Ragie): Fundamentally different architecture - LiveChat not designed for autonomous retrieval, lacks RAG infrastructure entirely
  • Market niche: Mature live chat platform for customer support teams with enterprise compliance requirements, NOT a RAG alternative for knowledge retrieval use cases
  • Market position: Leading all-in-one RAG platform balancing enterprise-grade accuracy with developer-friendly APIs and no-code usability for rapid deployment
  • Target customers: Mid-market to enterprise organizations needing production-ready AI assistants, development teams wanting robust APIs without building RAG infrastructure, and businesses requiring 1,400+ file format support with auto-transcription (YouTube, podcasts)
  • Key competitors: OpenAI Assistants API, Botsonic, Chatbase.co, Azure AI, and custom RAG implementations using LangChain
  • Competitive advantages: Industry-leading answer accuracy (median 5/5 benchmarked), 1,400+ file format support with auto-transcription, SOC 2 Type II + GDPR compliance, full white-labeling included, OpenAI API endpoint compatibility, hosted MCP Server support (Claude, Cursor, ChatGPT), generous data limits (60M words Standard, 300M Premium), and flat monthly pricing without per-query charges
  • Pricing advantage: Transparent flat-rate pricing at $99/month (Standard) and $449/month (Premium) with generous included limits; no hidden costs for API access, branding removal, or basic features; best value for teams needing both no-code dashboard and developer APIs in one platform
  • Use case fit: Ideal for businesses needing both rapid no-code deployment and robust API capabilities, organizations handling diverse content types (1,400+ formats, multimedia transcription), teams requiring white-label chatbots with source citations for customer-facing or internal knowledge projects, and companies wanting all-in-one RAG without managing ML infrastructure
A I Models
  • Model-agnostic approach: Supports any LLM - GPT-4, Claude, Llama 2, Falcon, Cohere, or custom models based on client needs
  • Custom model fine-tuning: Fine-tune models on proprietary data for domain-specific terminology and insider jargon
  • Local LLM deployment: On-premises model hosting for complete data sovereignty and offline operation
  • Multiple model support: Deploy different models for different use cases within same infrastructure
  • Model flexibility: Swap models through new build/deploy cycle as requirements evolve
  • Custom training pipelines: Build specialized training workflows for continuous model improvement
  • Proprietary AI Engine: ChatBot.com uses internal NLP system, explicitly doesn't rely on Google Bard, OpenAI, or Bing AI
  • NO LLM Model Selection: Cannot choose between GPT-3.5, GPT-4, Claude, Gemini, or custom models - proprietary engine only
  • Opaque Architecture: Model architecture, training data, and capabilities not publicly documented
  • AI Reply Suggestions: Knowledge base-powered response recommendations for human agents based on conversation context
  • Text Enhancement AI: Grammar correction and tone polishing for agent messages before sending
  • AI Insights: Analyzes 1,000+ customer queries in 30 seconds to identify trends and patterns
  • CRITICAL LIMITATION: No flexibility for model routing, fine-tuning, or BYOLLM capabilities - rated 3/10 for model flexibility vs RAG platforms
  • Primary models: GPT-5.1 and 4 series from OpenAI, and Anthropic's Claude 4.5 (opus and sonnet) for enterprise needs
  • Automatic model selection: Balances cost and performance by automatically selecting the appropriate model for each request Model Selection Details
  • Proprietary optimizations: Custom prompt engineering and retrieval enhancements for high-quality, citation-backed answers
  • Managed infrastructure: All model management handled behind the scenes - no API keys or fine-tuning required from users
  • Anti-hallucination technology: Advanced mechanisms ensure chatbot only answers based on provided content, improving trust and factual accuracy
R A G Capabilities
  • Custom RAG architecture: Best-practice retrieval with multi-index strategies and tuned prompts for precise answers
  • Domain-specific fine-tuning: Train on proprietary data to eliminate hallucinations and improve accuracy for insider terminology
  • Multi-hop retrieval: Complex query workflows requiring multiple retrieval steps
  • Custom vector databases: Choose and configure optimal vector DB backend for your scale and performance needs
  • Hybrid search: Combine semantic and keyword search strategies tailored to your data characteristics
  • Source attribution: Full citation tracking with confidence scores and document references
  • Continuous improvement: Ongoing tweaks and refinements to perfect retrieval accuracy over time
  • CRITICAL ARCHITECTURAL GAP: NOT a RAG-as-a-Service platform - no vector database, embedding controls, or configurable retrieval pipeline
  • Knowledge Base Processing: Proprietary internal system processes PDFs and website crawls (max 2,000 pages, 10-30 files per plan)
  • NO Chunking Parameters: Chunk size, overlap, and strategy not exposed for optimization
  • NO Embedding Model Selection: Cannot choose between OpenAI, Cohere, or custom embedding models
  • NO Similarity Threshold Controls: Cannot configure cosine similarity thresholds or retrieval scoring
  • NO Hybrid Search: No combination of keyword and semantic search strategies
  • NO Anti-Hallucination Mechanisms: No citation attribution, source verification, or confidence scoring - responses cannot be traced to source documents
  • Platform Classification: Human-agent live chat platform with AI augmentation, NOT autonomous knowledge retrieval system (rated 2/10 as RAG platform)
  • Core architecture: GPT-4 combined with Retrieval-Augmented Generation (RAG) technology, outperforming OpenAI in RAG benchmarks RAG Performance
  • Anti-hallucination technology: Advanced mechanisms reduce hallucinations and ensure responses are grounded in provided content Benchmark Details
  • Automatic citations: Each response includes clickable citations pointing to original source documents for transparency and verification
  • Optimized pipeline: Efficient vector search, smart chunking, and caching for sub-second reply times
  • Scalability: Maintains speed and accuracy for massive knowledge bases with tens of millions of words
  • Context-aware conversations: Multi-turn conversations with persistent history and comprehensive conversation management
  • Source verification: Always cites sources so users can verify facts on the spot
Use Cases
  • Enterprise knowledge bases: Self-hosted chatbots with custom knowledge bases for internal company documentation
  • Legacy system integration: AI agents that interface with proprietary APIs, ERPs, CRMs, and ITSM tools
  • Regulated industries: On-prem deployment for healthcare, finance, and government with complete data control
  • Multi-lingual support: Custom chatbots supporting any language with local LLM deployment
  • Hybrid AI agents: Complex transactional workflows beyond Q&A (IT ticket creation, workflow automation)
  • Custom channel deployment: Integrate into any channel - web, mobile, Slack, Teams, or legacy applications
  • Domain-tuned assistants: Specialized agents with fine-tuned models for technical or medical terminology
  • Customer Support Teams: Live chat for customer service with human agents augmented by AI suggestions - primary use case for 37,000+ businesses
  • E-commerce: Real-time customer assistance during shopping with Shopify, WooCommerce, BigCommerce native integrations
  • Sales Engagement: Lead qualification and conversion through live agent interactions with CRM integrations (Salesforce, HubSpot)
  • Multi-Channel Support: Omnichannel customer engagement across website, Facebook Messenger, WhatsApp Business, Apple Messages, Telegram, SMS
  • Agent Productivity: AI-powered reply suggestions, text enhancement, tag suggestions, and summaries to improve agent efficiency
  • Enterprise Helpdesk: Integration with Zendesk, Intercom, HelpDesk ticketing for comprehensive support workflows
  • NOT SUITABLE FOR: Autonomous knowledge retrieval requiring RAG accuracy controls, developer-focused programmatic document search, or applications needing LLM flexibility
  • Customer support automation: AI assistants handling common queries, reducing support ticket volume, providing 24/7 instant responses with source citations
  • Internal knowledge management: Employee self-service for HR policies, technical documentation, onboarding materials, company procedures across 1,400+ file formats
  • Sales enablement: Product information chatbots, lead qualification, customer education with white-labeled widgets on websites and apps
  • Documentation assistance: Technical docs, help centers, FAQs with automatic website crawling and sitemap indexing
  • Educational platforms: Course materials, research assistance, student support with multimedia content (YouTube transcriptions, podcasts)
  • Healthcare information: Patient education, medical knowledge bases (SOC 2 Type II compliant for sensitive data)
  • Financial services: Product guides, compliance documentation, customer education with GDPR compliance
  • E-commerce: Product recommendations, order assistance, customer inquiries with API integration to 5,000+ apps via Zapier
  • SaaS onboarding: User guides, feature explanations, troubleshooting with multi-agent support for different teams
Security & Compliance
  • On-premises deployment: Deploy on-prem or private cloud for complete data control and air-gapped environments
  • Compliance customization: Build custom compliance measures for HIPAA, GDPR, SOC 2, or industry-specific requirements
  • Strong encryption: AES-256 encryption at rest and TLS 1.3 in transit with custom key management
  • Access controls: Role-based access control (RBAC) integrated with existing identity management systems
  • Security integration: Hooks into existing security stack (SIEM, monitoring, alerting, audit logging)
  • Data residency: Full control over where data is stored and processed (US, EU, on-prem)
  • No third-party data sharing: Complete data sovereignty with no cloud vendor dependencies
  • Custom monitoring: Integrated with CloudWatch, Prometheus, or enterprise monitoring tools
  • SOC 2 Type II: Compliant with enterprise-grade security validation
  • GDPR: Compliant with EU data residency option (Poland-based Text S.A.)
  • HIPAA: Compliant with BAA (Business Associate Agreement) on Enterprise plan only - minimum 5 seats at $100/seat custom pricing
  • ISO 27001: Compliant with information security management certification
  • PCI DSS: Compliant with built-in credit card masking for PII/PCI protection
  • FedRAMP: Compliant - federal government cloud security authorization (rare in chatbot platforms)
  • CSA Star Level 1: Compliant with Cloud Security Alliance certification
  • Seven Certifications: Compliance breadth matches or exceeds enterprise RAG platforms (9/10 rated differentiator for regulated industries)
  • AI Data Privacy: Customer data never used for LLM training, third-party AI partners operate under zero-retention policies
  • Data Isolation: Customer data never mixed across accounts, regional data center selection (America/Europe)
  • Encryption: TLS for transit, AES-256 at rest
  • LIMITATION: SSO/SAML Enterprise-only - significant gap for mid-market companies with identity management requirements
  • Encryption: SSL/TLS for data in transit, 256-bit AES encryption for data at rest
  • SOC 2 Type II certification: Industry-leading security standards with regular third-party audits Security Certifications
  • GDPR compliance: Full compliance with European data protection regulations, ensuring data privacy and user rights
  • Access controls: Role-based access control (RBAC), two-factor authentication (2FA), SSO integration for enterprise security
  • Data isolation: Customer data stays isolated and private - platform never trains on user data
  • Domain allowlisting: Ensures chatbot appears only on approved sites for security and brand protection
  • Secure deployments: ChatGPT Plugin support for private use cases with controlled access
Pricing & Plans
  • Project-based pricing: Custom quotes based on scope, complexity, and integration requirements
  • Typical project range: $50K-$500K+ for initial development depending on complexity
  • Optional maintenance: Ongoing support and enhancement contracts available post-launch
  • Infrastructure costs: Client manages cloud or on-prem infrastructure costs separately
  • No per-seat fees: Own the solution outright without subscription charges
  • Professional services: Consulting, integration, training, and documentation included in project scope
  • Long-term value: Higher upfront cost but no recurring SaaS fees - best for permanent enterprise solutions
  • 200+ client portfolio: Proven track record across Fortune 500 and mid-market enterprises
  • Starter Plan: $20/agent/month annual - 60-day chat history, 1 user, basic features
  • Team Plan: $41/agent/month annual - Unlimited history, 400 users, 10 files / 3 websites, AI features included
  • Business Plan: $59/agent/month annual - Staffing predictions, scheduling, 30 files / 10 websites, advanced AI
  • Enterprise Plan: Custom pricing (minimum 5 seats) - SSO/SAML, audit logs, white-label, HIPAA BAA, dedicated support
  • ChatBot Addon: $52/month additional for automation (separate product purchase required - fragmented ecosystem)
  • 14-Day Trial: No free tier available, trial only
  • Per-Agent Pricing Model: Cost escalates at scale - 10-agent Business team with ChatBot = $642/month ($59×10 + $52)
  • CONCERN: Criticized in reviews for "rising prices" and "cost structure at scale" issue vs token/project-based pricing in RAG competitors
  • Hidden Costs: HIPAA compliance requires Enterprise plan with $100/seat minimum and 5-seat commitment ($6,000/year minimum)
  • Standard Plan: $99/month or $89/month annual - 10 custom chatbots, 5,000 items per chatbot, 60 million words per bot, basic helpdesk support, standard security View Pricing
  • Premium Plan: $499/month or $449/month annual - 100 custom chatbots, 20,000 items per chatbot, 300 million words per bot, advanced support, enhanced security, additional customization
  • Enterprise Plan: Custom pricing - Comprehensive AI solutions, highest security and compliance, dedicated account managers, custom SSO, token authentication, priority support with faster SLAs Enterprise Solutions
  • 7-Day Free Trial: Full access to Standard features without charges - available to all users
  • Annual billing discount: Save 10% by paying upfront annually ($89/mo Standard, $449/mo Premium)
  • Flat monthly rates: No per-query charges, no hidden costs for API access or white-labeling (included in all plans)
  • Managed infrastructure: Auto-scaling cloud infrastructure included - no additional hosting or scaling fees
Support & Documentation
  • White-glove support: Direct access to development team from kickoff through post-launch
  • Custom documentation: Tailored documentation for your specific implementation and tech stack
  • Training programs: Custom training for IT teams and end users on solution usage and maintenance
  • Dedicated project manager: Single point of contact throughout development lifecycle
  • Post-launch support: Optional maintenance contracts with SLA guarantees and priority response
  • Integration support: Hands-on help connecting to existing enterprise systems and workflows
  • Knowledge transfer: Complete handoff of code, architecture docs, and operational runbooks
  • Enterprise focus: Proven experience with large-scale deployments and complex requirements
  • 24/7 Customer Support: Live chat and email support consistently praised in reviews (4.5/5 G2, 4.6/5 Capterra) - "Responsive 24/7 support"
  • User Satisfaction: G2 rating 4.5/5 (761 reviews, 68% five-star), Capterra 4.6/5 (1,700+ reviews) - "Ease of implementation" and "Reliable platform" common themes
  • Developer Documentation: Comprehensive at developers.livechat.com with Postman collections, video tutorials, code examples
  • Discord Community: Developer community for technical discussions and peer support
  • Enterprise SLA: Available on custom contracts with guaranteed response times and uptime commitments
  • API Documentation: REST API and WebSocket (RTM) documentation with OAuth 2.1 PKCE guides and rate limit details (180 req/min per API key)
  • SDK Support: JavaScript/Node.js (@livechat/chat-sdk), iOS (Swift SDK), Android (Kotlin), Customer SDK for widget development
  • Documentation Strength: Genuinely strong for chat APIs and agent workflows, but lacks RAG-specific guidance (not applicable to platform architecture)
  • Common Criticisms: Rising prices, per-agent cost at scale, separate ChatBot purchase requirement, reduced mobile app functionality vs web
  • Documentation hub: Rich docs, tutorials, cookbooks, FAQs, API references for rapid onboarding Developer Docs
  • Email and in-app support: Quick support via email and in-app chat for all users
  • Premium support: Premium and Enterprise plans include dedicated account managers and faster SLAs
  • Code samples: Cookbooks, step-by-step guides, and examples for every skill level API Documentation
  • Open-source resources: Python SDK (customgpt-client), Postman collections, GitHub integrations Open-Source SDK
  • Active community: User community plus 5,000+ app integrations through Zapier ecosystem
  • Regular updates: Platform stays current with ongoing GPT and retrieval improvements automatically
Limitations & Considerations
  • High upfront cost: $50K-$500K+ initial development vs $29-$999/month SaaS solutions
  • Longer time to value: 2-6 month development cycle vs instant SaaS deployment
  • Custom maintenance required: Updates and changes require development work, not self-service
  • No out-of-box features: Everything built from scratch - no pre-built templates or no-code tools
  • Technical expertise required: IT team needed for ongoing management and infrastructure
  • Project-based approach: Each enhancement or change may require additional development sprint
  • Not for budget-constrained SMBs: Best suited for large enterprises with significant AI budgets
  • Best for unique needs only: Only justified when off-the-shelf solutions cannot meet requirements
  • NOT a RAG Platform: Fundamental architecture designed for human-agent live chat, not autonomous knowledge retrieval (rated 2/10 as RAG platform)
  • Limited File Formats: PDFs and website crawling only (max 2,000 pages) - NO support for DOCX, TXT, CSV, Excel, audio, video, code files (vs 1,400+ formats in RAG platforms)
  • NO Cloud Storage Integrations: No native sync with Google Drive, Dropbox, OneDrive, Notion, Confluence - manual uploads only
  • NO LLM Flexibility: Proprietary AI engine only - cannot choose GPT-4, Claude, Gemini, or custom models
  • NO RAG Infrastructure: No vector database, embedding controls, chunking parameters, similarity thresholds, hybrid search, or anti-hallucination mechanisms
  • Fragmented Product Ecosystem: ChatBot automation requires separate $52/month purchase vs integrated no-code builders in competitors
  • Per-Agent Pricing Escalation: Cost structure criticized in reviews - scales expensively vs per-project pricing (10 agents + ChatBot = $642/month)
  • Enterprise-Only Features: White-labeling, SSO/SAML, HIPAA BAA require Enterprise plan with minimum 5 seats at $100/seat ($6,000/year minimum)
  • NO API for RAG Operations: APIs serve chat operations (agent workflows, conversations, tickets) vs RAG operations (semantic search, retrieval, embeddings)
  • Limited to 180 req/min: API rate limits may constrain high-volume applications
  • NO Python SDK: JavaScript/Node.js/mobile only - limits backend integration for Python-based systems
  • Competitive Positioning: Different category from CustomGPT - excellent for human-agent customer support, inappropriate for autonomous retrieval requiring accuracy controls
  • Managed service approach: Less control over underlying RAG pipeline configuration compared to build-your-own solutions like LangChain
  • Vendor lock-in: Proprietary platform - migration to alternative RAG solutions requires rebuilding knowledge bases
  • Model selection: Limited to OpenAI (GPT-5.1 and 4 series) and Anthropic (Claude, opus and sonnet 4.5) - no support for other LLM providers (Cohere, AI21, open-source models)
  • Pricing at scale: Flat-rate pricing may become expensive for very high-volume use cases (millions of queries/month) compared to pay-per-use models
  • Customization limits: While highly configurable, some advanced RAG techniques (custom reranking, hybrid search strategies) may not be exposed
  • Language support: Supports 90+ languages but performance may vary for less common languages or specialized domains
  • Real-time data: Knowledge bases require re-indexing for updates - not ideal for real-time data requirements (stock prices, live inventory)
  • Enterprise features: Some advanced features (custom SSO, token authentication) only available on Enterprise plan with custom pricing
Core Agent Features
  • Custom AI Agents: Build autonomous agents using advanced LLM architecture with planning modules, memory systems, and RAG pipelines tailored to exact business requirements Agent Development
  • Planning Module: Agents break down complex tasks into smaller manageable steps using task decomposition methods - enabling multi-step autonomous workflows
  • Memory System: Retains past interactions ensuring consistent responses in long-running workflows, maintaining context to improve handling of complex tasks over time
  • RAG Integration: Agents use specialized RAG pipelines, code interpreters, and external APIs to gather and process data efficiently - enhancing ability to access and use external resources for accurate outcomes RAG Implementation
  • Tool & API Integration: Agents execute actions beyond Q&A - integrate with CRMs, ERPs, ITSM tools, proprietary APIs, and legacy systems through custom webhooks and endpoints
  • Domain-Tuned Behavior: Fine-tune on proprietary data for insider terminology, multi-turn memory with context preservation, and any language support including local LLM deployment
  • Hybrid Agent Capabilities: Build agents that run complex transactional tasks beyond simple Q&A - handle workflows like IT ticket creation, CRM updates, and approval processes Hybrid Agents
  • Real-World Proven: Deployed AI Agent in Credit Agricole bank for customer service automation - routes simple queries automatically, flags complex ones for human support, and drafts personalized replies
  • Text Copilot: AI assistant helping agents navigate the LiveChat platform efficiently
  • AI Reply Suggestions: Recommends responses from knowledge sources based on conversation context
  • Text Enhancement: Grammar correction and tone polishing for agent messages before sending
  • Tag Suggestions: Automatic conversation categorization and tagging for organization
  • AI Summaries: Conversation summarization for agent handoffs and context transfer
  • AI Insights: Analyzes 1,000+ customer queries in 30 seconds to identify trends and patterns
  • Human-agent focus: AI features designed to augment agent productivity, not replace human interaction
  • CRITICAL LIMITATION: No NO anti-hallucination controls - responses cannot be traced to source documents with citations (vs RAG platforms with citation attribution)
  • CRITICAL LIMITATION: No NO retrieval parameter configuration - users cannot adjust similarity thresholds, implement hybrid search strategies, or configure confidence scoring
  • Custom AI Agents: Build autonomous agents powered by GPT-4 and Claude that can perform tasks independently and make real-time decisions based on business knowledge
  • Decision-Support Capabilities: AI agents analyze proprietary data to provide insights, recommendations, and actionable responses specific to your business domain
  • Multi-Agent Systems: Deploy multiple specialized AI agents that can collaborate and optimize workflows in areas like customer support, sales, and internal knowledge management
  • Memory & Context Management: Agents maintain conversation history and persistent context for coherent multi-turn interactions View Agent Documentation
  • Tool Integration: Agents can trigger actions, integrate with external APIs via webhooks, and connect to 5,000+ apps through Zapier for automated workflows
  • Hyper-Accurate Responses: Leverages advanced RAG technology and retrieval mechanisms to deliver context-aware, citation-backed responses grounded in your knowledge base
  • Continuous Learning: Agents improve over time through automatic re-indexing of knowledge sources and integration of new data without manual retraining
R A G-as-a- Service Assessment
  • Platform Type: CUSTOM AI DEVELOPMENT CONSULTANCY - not a platform but professional services firm building bespoke enterprise RAG solutions and AI agents from scratch (200+ clients served)
  • Core Offering: Project-based custom development of self-hosted AI agents, RAG architectures, and LLM applications tailored to exact specifications - not pre-built software or SaaS
  • Agent Capabilities: Build fully autonomous AI agents with planning modules, memory systems, RAG pipelines, and tool integration - proven in regulated industries like banking (Credit Agricole deployment) Agent Services
  • Developer Experience: White-glove professional services with dedicated dev team, project-specific API development (JSON over HTTP), custom documentation and samples, hands-on support from kickoff through post-launch
  • No-Code Capabilities: NONE - everything requires custom development work. No dashboard, visual builders, or self-service tools. IT teams or bespoke admin panels handle configuration post-delivery
  • Target Market: Large enterprises with legacy systems needing specialized AI integration, organizations requiring on-premises deployment with complete data sovereignty, companies with unique needs that can't be met with off-the-shelf solutions
  • RAG Technology Approach: Best-practice retrieval with multi-index strategies, tuned prompts, fine-tuning on proprietary data to eliminate hallucinations, custom vector DB selection, and hybrid search strategies tailored to data characteristics RAG Approach
  • Deployment Model: On-prem or private cloud only - complete data control with no cloud vendor dependencies, custom infrastructure managed by client, strong encryption and access controls integrated with existing security stack
  • Enterprise Readiness: ISO 27001 certification, GDPR and CCPA compliance, custom compliance measures for HIPAA or industry-specific requirements, AES-256 encryption, RBAC integrated with existing identity management
  • Pricing Model: Project-based $50K-$500K+ initial development plus optional ongoing maintenance contracts - higher upfront cost but no recurring SaaS fees, full solution ownership
  • Use Case Fit: Enterprises with legacy systems needing specialized AI integration, domain-tuned models with insider terminology, hybrid AI agents handling complex transactional tasks, on-premises deployment with complete data sovereignty
  • NOT A PLATFORM: Does not offer self-service software, API-as-a-service, or turnkey solutions - exclusively custom development consultancy requiring sales engagement and multi-month build cycles
  • Competitive Positioning: Competes with other AI consultancies (Azumo, internal AI teams) and enterprise RAG platforms - differentiates through 200+ client track record, regulated industry expertise (banking, legal), and complete customization
  • Platform classification: HUMAN-AGENT LIVE CHAT PLATFORM with AI augmentation, NOT a RAG-as-a-Service platform
  • Architecture philosophy: Designed for agent productivity enhancement, not autonomous knowledge retrieval
  • Target audience: Customer support teams needing live chat with AI suggestions vs developers requiring programmatic RAG control
  • Missing RAG foundations: NO vector database, NO embedding controls, NO LLM model selection, NO anti-hallucination mechanisms, NO retrieval configuration APIs
  • Knowledge source gap: Limited to PDFs and websites (max 2,000 pages, 10-30 files) vs 1,400+ formats in RAG platforms
  • API focus: Chat operations (agent workflows, conversations, tickets) vs RAG operations (semantic search, retrieval, embeddings)
  • Use case fit: Excellent for human-agent customer support, inappropriate for autonomous retrieval requiring accuracy controls
  • Competitive positioning: Different category from CustomGPT - live chat vs RAG-as-a-Service (rated 2/10 as RAG platform - fundamentally different architecture)
  • Platform Type: TRUE RAG-AS-A-SERVICE PLATFORM - all-in-one managed solution combining developer APIs with no-code deployment capabilities
  • Core Architecture: Serverless RAG infrastructure with automatic embedding generation, vector search optimization, and LLM orchestration fully managed behind API endpoints
  • API-First Design: Comprehensive REST API with well-documented endpoints for creating agents, managing projects, ingesting data (1,400+ formats), and querying chat API Documentation
  • Developer Experience: Open-source Python SDK (customgpt-client), Postman collections, OpenAI API endpoint compatibility, and extensive cookbooks for rapid integration
  • No-Code Alternative: Wizard-style web dashboard enables non-developers to upload content, brand widgets, and deploy chatbots without touching code
  • Hybrid Target Market: Serves both developer teams wanting robust APIs AND business users seeking no-code RAG deployment - unique positioning vs pure API platforms (Cohere) or pure no-code tools (Jotform)
  • RAG Technology Leadership: Industry-leading answer accuracy (median 5/5 benchmarked), 1,400+ file format support with auto-transcription, proprietary anti-hallucination mechanisms, and citation-backed responses Benchmark Details
  • Deployment Flexibility: Cloud-hosted SaaS with auto-scaling, API integrations, embedded chat widgets, ChatGPT Plugin support, and hosted MCP Server for Claude/Cursor/ChatGPT
  • Enterprise Readiness: SOC 2 Type II + GDPR compliance, full white-labeling, domain allowlisting, RBAC with 2FA/SSO, and flat-rate pricing without per-query charges
  • Use Case Fit: Ideal for organizations needing both rapid no-code deployment AND robust API capabilities, teams handling diverse content types (1,400+ formats, multimedia transcription), and businesses requiring production-ready RAG without building ML infrastructure from scratch
  • Competitive Positioning: Bridges the gap between developer-first platforms (Cohere, Deepset) requiring heavy coding and no-code chatbot builders (Jotform, Kommunicate) lacking API depth - offers best of both worlds
200+ Integration Ecosystem ( Core Differentiator)
N/A
  • Mature marketplace advantage: 200+ pre-built integrations after 20+ years of development vs newer platforms' narrower ecosystems
  • Zapier robustness: Comprehensive trigger coverage (new chats, chat changes, tickets, queues) enables complex workflow automations
  • Enterprise CRM/helpdesk depth: Deep integrations with Salesforce, HubSpot, Zendesk, Intercom for seamless customer data flow
  • E-commerce official support: Native Shopify/WooCommerce/BigCommerce plugins demonstrate platform validation
  • Webhook flexibility: JSON payload support with 10-second timeouts allows custom integrations for unique business requirements (8/10 rated differentiator)
  • Reference: https://www.livechat.com/marketplace/
N/A
Agent Chat A P I v3.5 ( Differentiator)
N/A
  • Dual transport support: REST API and WebSocket (RTM - Real-Time Messaging) for real-time bidirectional communication
  • OAuth 2.1 with PKCE: Modern authentication standard plus Personal Access Tokens for testing/development
  • Official SDK ecosystem: JavaScript/Node.js (@livechat/chat-sdk), iOS (Swift SDK for iOS 15.6+, CocoaPods/Carthage/SPM), Android (Kotlin-based via Gradle), Customer SDK (@livechat/customer-sdk)
  • Developer resources: Postman collections, video tutorials, Discord developer community, comprehensive documentation at developers.livechat.com
  • Rate limits: 180 requests/minute per API key (may constrain high-volume applications)
  • Use case focus: APIs serve chat operations (not RAG operations like semantic search, retrieval configuration, embedding management) - optimized for agent workflows (7.5/10 rated differentiator)
  • Reference: https://developers.livechat.com/docs/messaging/agent-chat-api/
N/A
Chat Bot Automation ( Separate Product)
N/A
  • Visual drag-and-drop builder: No-code chatbot creation with NLP intent recognition
  • Proprietary AI engine: ChatBot.com explicitly states it "doesn't rely on third-party providers like Google Bard, OpenAI, or Bing AI" - everything runs on internal NLP system
  • Pricing: $52/month additional cost on top of LiveChat subscription (fragmented product ecosystem)
  • Traditional chatbot architecture: Resembles rule-based chatbot platforms rather than RAG systems with semantic retrieval
  • Integration requirement: Purchased and integrated separately from LiveChat core product
  • LIMITATION: No NO LLM model selection or routing - proprietary engine only, eliminating GPT-4, Claude, Gemini, or custom model options entirely (6/10 rated as limitation vs true RAG platforms)
N/A
Widget Customization & White- Labeling
N/A
  • Live editor: Visual customization with theme presets, color pickers (custom hex supported), logo uploads, position controls
  • Light/dark modes: Built-in theme switching with user preference detection
  • Custom CSS: Advanced styling capabilities for design control beyond presets
  • WCAG 2.1 AA compliance: Accessibility support with screen readers and keyboard navigation
  • Mobile responsiveness: Separate mobile widget settings with device-specific hiding options
  • Domain restrictions: Control which websites can embed the widget through trusted domains configuration
  • White-labeling (Enterprise only): Note: Complete branding removal requires Enterprise plan (custom pricing, minimum 5 seats) - not available on lower tiers
  • Role-based access: Owner, Admin, and Agent roles with configurable permissions, agent groups for departmental routing
N/A
R A G Implementation & Accuracy
N/A
  • CRITICAL ARCHITECTURAL GAP: No NOT a RAG-as-a-Service platform - no vector database, embedding controls, or configurable retrieval pipeline
  • NO chunking parameters: No Chunk size, overlap, and strategy not exposed for optimization
  • NO embedding model selection: No Cannot choose between OpenAI, Cohere, or custom embedding models
  • NO similarity threshold controls: No Cannot configure cosine similarity thresholds or retrieval scoring
  • NO hybrid search: No No combination of keyword and semantic search strategies
  • NO anti-hallucination mechanisms: No No citation attribution, source verification, or confidence scoring - responses cannot be traced to source documents
  • Proprietary processing: Knowledge base processing happens through opaque internal system without transparency into retrieval methodology
  • Competitive positioning: LiveChat serves chat operations, not autonomous knowledge retrieval - fundamentally different architecture from RAG platforms (rated 2/10 as RAG platform - not designed for this use case)
N/A
Comprehensive Compliance Portfolio ( Core Differentiator)
N/A
  • Seven certifications: SOC 2 + GDPR + HIPAA + ISO 27001 + PCI DSS + FedRAMP + CSA Star Level 1 (vs typical 2-4 certifications in competitors)
  • FedRAMP compliance unique: Federal government cloud security authorization rarely seen in chatbot/RAG platforms - enables government contracts
  • PCI DSS with credit card masking: Built-in payment card data protection demonstrates financial services readiness
  • HIPAA BAA availability: Enterprise plan includes Business Associate Agreement for healthcare compliance (not just technical compliance claims)
  • Data residency options: Regional selection (America/Europe) supports regulatory requirements and data sovereignty concerns
  • Competitive advantage: Compliance breadth matches or exceeds enterprise RAG platforms despite being live chat platform (9/10 rated differentiator for regulated industries)
  • Reference: https://www.livechat.com/security/
N/A
Customer Base & Case Studies
N/A
  • Scale: 37,000+ businesses served globally after 20+ years of operation
  • Enterprise customers: Adobe, PayPal, IKEA, Samsung, Best Buy, Huawei, ING Bank, RyanAir (validates enterprise reliability)
  • ChatBot users: UEFA, Unilever, General Motors (separate product validation)
  • User satisfaction: G2 rating 4.5/5 (761 reviews, 68% five-star), Capterra 4.6/5 (1,700+ reviews)
  • Review themes - Praise: Reliability, ease of implementation, 24/7 support responsiveness, integration ecosystem
  • Review themes - Criticisms: Rising prices, per-agent cost at scale, separate ChatBot purchase requirement, mobile app functionality limitations
  • Parent company: Text S.A. publicly traded on Warsaw Stock Exchange (WSE: TXT) with $88.9M annual revenue demonstrates financial stability
N/A
Company Background
N/A
  • Founding: 20+ year veteran in live chat space (founded ~2002-2003)
  • Parent company: Text S.A., publicly-traded on Warsaw Stock Exchange (WSE: TXT), headquartered in Poland
  • Annual revenue: $88.9M (publicly disclosed financial performance)
  • Product ecosystem: Five distinct products - LiveChat (live chat), ChatBot.com (automation), HelpDesk (ticketing), KnowledgeBase, OpenWidget
  • Customer base: 37,000+ businesses globally with enterprise traction (Adobe, PayPal, IKEA, Samsung)
  • Geographic focus: Global SaaS distribution with European headquarters and data residency options (America/Europe)
  • Market maturity: Established player with 20+ years of platform refinement vs newer RAG/AI-focused startups
N/A

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Final Thoughts

Final Verdict: Deviniti vs LiveChat

After analyzing features, pricing, performance, and user feedback, both Deviniti and LiveChat are capable platforms that serve different market segments and use cases effectively.

When to Choose Deviniti

  • You value strong compliance and security focus
  • Self-hosted solutions for data privacy
  • Domain expertise in regulated industries

Best For: Strong compliance and security focus

When to Choose LiveChat

  • You value mature 20+ year platform with proven enterprise reliability (adobe, paypal, ikea, samsung, best buy)
  • 200+ integrations with robust Zapier support (5,000+ app connections) and comprehensive webhooks
  • Exceptional compliance portfolio: SOC 2 + GDPR + HIPAA + ISO 27001 + PCI DSS + FedRAMP + CSA Star Level 1

Best For: Mature 20+ year platform with proven enterprise reliability (Adobe, PayPal, IKEA, Samsung, Best Buy)

Migration & Switching Considerations

Switching between Deviniti and LiveChat requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Deviniti starts at custom pricing, while LiveChat begins at $20/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

  1. Start with a free trial - Both platforms offer trial periods to test with your actual data
  2. Define success metrics - Response accuracy, latency, user satisfaction, cost per query
  3. Test with real use cases - Don't rely on generic demos; use your production data
  4. Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
  5. Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Deviniti and LiveChat comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

  • Review: Check the detailed feature comparison table above
  • Test: Sign up for free trials and test with real queries
  • Calculate: Estimate your monthly costs based on expected usage
  • Decide: Choose the platform that best aligns with your requirements

Last updated: December 11, 2025 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar's avatar

Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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