What are the main differences between Fastbots and SearchUnify?

Fastbots excels in Best value for multi-LLM access - $19.99/month for GPT-4, Claude, and Gemini (vs competitors at $50-100/month) and 80+ native integrations eliminate need for Zapier/Make middleware (saves $20-50/month), scoring 96/100 in user ratings with 85% accuracy. SearchUnify leads in G2 Leader for 21 consecutive quarters (5+ years) in Enterprise Search - exceptional market validation vs newer RAG startups and Proprietary FRAG™ architecture specifically designed for hallucination mitigation with 3-layer federation, retrieval, augmented generation with 84/100 overall rating and N/A% accuracy. Key technical difference: Fastbots focuses on Multi-LLM support: GPT-4, GPT-4 Turbo, GPT-3.5, Claude 3 (Opus, Sonnet, Haiku), Gemini Pro 1.5, Llama 3.1 while SearchUnify emphasizes Federated RAG (FRAG™): Proprietary 3-layer architecture (Federation, Retrieval, Augmented Generation) for hallucination mitigation across 100+ enterprise sources. Pricing differs by $19.99/month.

Which is better for enterprises: Fastbots or SearchUnify?

SearchUnify offers SOC 2 compliance for enterprise security. HIPAA compliance is available in SearchUnify. For scalability, both offer cloud-based deployment options. Fastbots leads with 96/100 enterprise readiness score (45/100 enterprise features).

How much does Fastbots cost vs SearchUnify?

Fastbots starts at $19.99/monthly (freemium model), while SearchUnify begins at contact sales/month (enterprise model). Fastbots offers a free tier, and free trials are available. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from SearchUnify to Fastbots?

Migration from SearchUnify to Fastbots typically requires API-based data export/import, which Fastbots provides. Fastbots provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Fastbots support for migration assistance and best practices.

What integrations do Fastbots and SearchUnify support?

Fastbots integrates with WhatsApp (Cloud API + 360Dialog), Facebook Messenger, Instagram DM, Telegram, Slack, Discord, Google Sheets, Airtable (13 integrations total). SearchUnify supports Native search clients: Salesforce Service Console/Communities, ServiceNow, Zendesk Support/Help Center, Khoros Aurora/Classic, Slack, Marketplace presence: Salesforce AppExchange (Summit Partner), ServiceNow Store, Microsoft AppSource, Embedding: JavaScript widget, custom React/Handlebars components (Khoros), native widgets (Salesforce/ServiceNow consoles), SearchUnifyGPT™ Answer Box: LLM answers above traditional search with inline citations, Webhooks: Real-time sync and SUVA integration with external applications (8 integrations available). Both offer REST APIs for custom integrations. Fastbots offers 63% more integrations, with webhook support for real-time data sync.

What are the main differences between Fastbots and SearchUnify?

Fastbots offers strong capabilities, scoring 0/100 in user ratings. SearchUnify provides unique strengths with 0/100 overall rating. Key technical difference: Fastbots focuses on advanced features while SearchUnify emphasizes specialized capabilities.

Which is better for enterprises: Fastbots or SearchUnify?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. SearchUnify leads with strong/100 enterprise readiness score.

How much does Fastbots cost vs SearchUnify?

Fastbots starts at custom pricing/month (subscription model), while SearchUnify begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Fastbots to SearchUnify?

Migration from Fastbots to SearchUnify typically requires manual data transfer since API access may be limited. SearchUnify offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact SearchUnify support for migration assistance and best practices.

What integrations do Fastbots and SearchUnify support?

Fastbots integrates with (multiple platforms). SearchUnify supports (various tools). API availability varies by plan. Integration coverage is comparable.

Fastbots vs SearchUnify

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about SearchUnify More about Fastbots Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Fastbots and SearchUnify across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Fastbots and SearchUnify, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Fastbots if: you value best value for multi-llm access - $19.99/month for gpt-4, claude, and gemini (vs competitors at $50-100/month)
Choose SearchUnify if: you value g2 leader for 21 consecutive quarters (5+ years) in enterprise search - exceptional market validation vs newer rag startups

About Fastbots

Fastbots is ai chatbot platform with 80+ integrations and white-label agency features. Fastbots is a multi-LLM chatbot platform with 80+ native integrations, visual flow builder, and comprehensive white-labeling for agencies. It offers intelligent routing across GPT-4, Claude, and Gemini with competitive pricing starting at $19.99/month, but lacks enterprise certifications and has inconsistent performance across different LLMs. Founded in 2023, headquartered in United States, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

96/100

Starting Price

$19.99/mo

About SearchUnify

SearchUnify is ai-powered unified enterprise search and knowledge management. Enterprise cognitive search platform with proprietary Federated RAG (FRAG™) architecture, 100+ pre-built connectors, and mature Salesforce integration. G2 Leader for 21 consecutive quarters (5+ years). Parent company Grazitti Interactive (founded 2008) maintains SOC 2 Type 2 + ISO 27001 + HIPAA compliance. BYOLLM flexibility supports OpenAI, Azure, Google Gemini, Hugging Face, custom models. Critical gaps: NO WhatsApp/Telegram messaging, NO public pricing (AWS Marketplace: $0.01-$0.025/request), NO Zapier integration. Enterprise search heritage vs RAG-first positioning. Founded in 2008 (Grazitti), SearchUnify product launched ~2012, headquartered in Panchkula, India / San Jose, CA, USA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

84/100

Starting Price

Custom

Key Differences at a Glance

In terms of user ratings, Fastbots in overall satisfaction. From a cost perspective, pricing is comparable. The platforms also differ in their primary focus: Chatbot Platform versus Enterprise Search. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Fastbots	SearchUnify	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
✅ Website crawling – Auto-extract content with configurable depth from URLs ✅ Document upload – PDF, DOCX, TXT, CSV with audio/video transcription ✅ Storage capacity – 400K characters (Free), 11M characters (Starter+) ✅ Auto-retrain – Daily, weekly, monthly scheduled knowledge base updates ⚠️ No native cloud storage – Missing Google Drive, Dropbox, Notion integrations	35+ content parsers – PDF, DOC, DOCX, PPT, CSV, TXT, XSL with 12MB size limit per document 100+ pre-built connectors – Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Google Drive YouTube indexing – Channel/playlist/video-level with timestamped transcript search Auto-sync – 15-minute to manual intervals, webhook-based real-time for Box, Docebo ⚠️ No Notion integration – Notable gap vs competitors supporting Notion knowledge bases ⚠️ 12MB document limit – May constrain large PDF processing	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
L L M Model Options
✅ OpenAI models – GPT-4, GPT-4 Turbo, GPT-3.5 Turbo ✅ Multiple providers – Anthropic Claude 3, Google Gemini Pro 1.5, Meta Llama 3.1 ✅ Intelligent routing – Route by complexity: GPT-4 complex, GPT-3.5 simple ✅ No API keys – Models included in subscription, no per-token charges ⚠️ Performance varies – GPT-4 best, Claude/Gemini show inconsistencies	BYOLLM architecture – Avoid vendor lock-in with flexible model selection Claude via Bedrock – 14-day trial, OpenAI, Azure OpenAI, Google Gemini Hugging Face support – Open-source models for custom deployments Multiple connections – Connect providers simultaneously with failover ⚠️ No auto routing – Manual configuration vs query complexity-based routing	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Performance & Accuracy
✅ Accuracy – ~85% with optimal GPT-4 model selection ✅ Response time – Real-time streaming for faster perceived performance ✅ Uptime – ~99.5% estimated from user feedback ✅ Context retention – Conversation memory across messages within session ⚠️ No SLA commitments – No published uptime guarantees	120-second analytics – Near real-time dashboard refresh FRAG™ mitigation – 3-layer architecture reduces hallucinations Customer results – Accela 99.7% cost savings, Cornerstone 98% self-service YouTube timestamps – Transcript search returns exact audio segments	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Integrations & Channels
✅ 80+ native integrations – No Zapier/Make dependency, saves $20-50/month ✅ Messaging platforms – WhatsApp, Messenger, Instagram, Telegram, Slack, Discord ✅ CRM & e-commerce – HubSpot, Salesforce, Shopify, WooCommerce with payment support ✅ API access – Available Professional plan ($99/mo) and above	Native search clients – Salesforce Service Console, ServiceNow, Zendesk, Khoros, Slack Salesforce Summit Partner – Highest tier with AppExchange, native UX integration RESTful API – OAuth 2.0, Swagger docs, three official SDKs (JS, Python, Java) ⚠️ No consumer messaging – NO WhatsApp, Telegram, Facebook Messenger ⚠️ No Zapier – Significant gap for no-code automation vs 7,000+ app competitors	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Developer Experience ( A P I & S D Ks)
✅ REST API – Available Professional ($99/mo) and above with webhooks ✅ Custom JavaScript – Inject custom code for widget behavior ⚠️ No official SDKs – Missing Python, JavaScript language-specific libraries ⚠️ Basic documentation – No Swagger/OpenAPI spec, limited resources	Three official SDKs – JavaScript (su-sdk), Python (searchunify), Java (Maven) MCP support – su-mcp library for Claude Desktop and LLM tooling RESTful API v2 – Swagger docs, OAuth 2.0 (4-hour access, 14-day refresh tokens) ⚠️ Rate limits unclear – Requires community documentation access ⚠️ No API versioning policy – Potential breaking change risk	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Customization & Branding
✅ White-label – Remove branding from Starter plan ($19.99) ✅ Custom domain – chat.yourdomain.com with SSL/TLS included ✅ Widget customization – Colors, logo, position, size with custom CSS ✅ Flow builder – Visual drag-and-drop conversation design ✅ Multi-language – 95+ languages with automatic translation	Theme editor – Colors, fonts, icons, messaging without code NLP Manager – Synonyms, acronyms, keywords per language Visual search tuning – Boost/downgrade rankings via admin UI Temperature controls – Per-persona, use case, audience type	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
Core Chatbot Features
✅ Multi-bot support – 1 (Free) to 20 (Business) bots ✅ Lead capture – Forms with qualification scoring and CRM routing ✅ Human handoff – Transfer to inbox or Intercom, Zendesk ✅ Unified inbox – Manage all conversations from one dashboard ✅ Intent detection – AI-powered with custom fallback responses	N/A	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Omnichannel Support
✅ Website widget – Embeddable chat with full customization ✅ Messaging platforms – WhatsApp, Messenger, Instagram, Telegram, Slack, Discord ✅ API deployment – Build custom interfaces via REST API ⚠️ No voice/IVR/SMS – Missing phone and text messaging capabilities	N/A	N/A
Observability & Monitoring
✅ Conversation analytics – Messages, users, response rates tracking ✅ Sentiment analysis – Track positive, negative, neutral trends ✅ Lead metrics – Capture rate, qualification, conversion tracking ⚠️ Basic analytics – No predictive insights or AI recommendations	30+ pre-built metrics – Search performance, conversion tracking, content gaps Actionable Insights – AI-generated plain-English recommendations SUVA metrics – Deflection rate, handover, CSAT, LLM token usage Admin activity logs – 30-day retention with CSV export	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
Free plan – 1 bot, 100 messages/month, 400K characters Starter ($19.99/mo) – 3 bots, 2K messages, all models, white-label Professional ($99/mo) – 5 bots, 10K messages, API access Business ($399/mo) – 20 bots, 40K messages, account manager ✅ Best value – $19.99 GPT-4/Claude/Gemini vs $50-100 competitors	N/A	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
✅ GDPR/CCPA compliance – European and California data protection ✅ Data encryption – In transit and at rest with SSL/TLS ⚠️ NO SOC 2/HIPAA – Unsuitable for enterprise or healthcare ⚠️ NO ISO 27001/PCI DSS/FedRAMP – Missing enterprise certifications	N/A	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Support & Ecosystem
✅ 4.9/5 customer support – Exceptional G2 rating for pricing tier ✅ Email support – All plans including free tier ✅ Priority support – Professional/Business plans with faster responses ⚠️ No 24/7 support – Limited business hours on lower tiers	SearchUnify Academy – Free training with certifications 97-98% G2 satisfaction – "Ease of Doing Business With" rating G2 Leader – 21 consecutive quarters in Enterprise Search Enterprise support – Phone, email, chat with dedicated account managers	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
✅ 4.8/5 ease of use – G2 rating with minimal learning curve ✅ Quick setup – Users create bots in 15-30 minutes ✅ Template library – Pre-built flows for common use cases ✅ AI training wizard – Guided setup for knowledge base configuration ✅ Preview mode – Test chatbot before publishing to channels	97-98% G2 usability – Consistently high "Ease of Use" ratings Visual configuration – OAuth flows, content sources via admin UI Drag-and-drop – Salesforce Console search client components SUVA Agent Builder – Visual config for up to 5 agents per instance	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
Competitive Positioning
✅ Best for – SMBs, agencies, e-commerce prioritizing value ✅ Key differentiator – Multi-LLM at $19.99 vs $50-100 competitors ✅ 80+ integrations – Eliminates Zapier, saves $20-50/month ⚠️ Not suitable – Regulated industries, enterprises, voice/IVR	G2 + IDC + Forrester – Leader 21 quarters, MarketScape Major Player 100+ connectors – Reduced integration effort vs custom connector platforms Salesforce Summit – Native UX integration vs API-only competitors ⚠️ Cloud-only – No on-premise/air-gapped deployment ⚠️ No consumer messaging – Enterprise support channels only	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
OpenAI models – GPT-4, GPT-4 Turbo, GPT-3.5 Turbo Multiple providers – Claude 3, Gemini Pro 1.5, Llama 3.1 Intelligent routing – Route by complexity for cost optimization No API keys required – Models included in subscription	BYOLLM – Claude (Bedrock), OpenAI, Azure, Gemini, Hugging Face Multiple connections – Simultaneous providers with activation toggles Temperature controls – Per-persona creativity adjustment Failover mechanisms – Automatic when primary LLMs unavailable	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
✅ Website crawling – Auto-extract with depth control, sitemap support ✅ Document upload – PDF, DOCX, TXT, CSV with 11M storage ✅ Audio/video ingestion – Media transcription and extraction ✅ Auto-retrain – Daily, weekly, monthly updates ⚠️ Limitations – No cloud storage integration, 11M fills quickly	FRAG™ 3-layer – Federation + Retrieval + Augmented Generation Hybrid search – Full-text + vector + ML re-ranking combined Multi-repository – Docs, forums, LMS, CRM unified retrieval Hallucination mitigation – Sensitive data removal before LLM transmission	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
E-commerce support – 24/7 product queries, order tracking on Shopify/WooCommerce Lead generation – Forms, qualification scoring, CRM sync Multi-channel deployment – WhatsApp, Messenger, Instagram with unified inbox ⚠️ NOT suitable – Regulated industries, voice/IVR use cases	Enterprise support – SUVA deflects tickets with federated knowledge Salesforce enhancement – Native Service Console and Communities integration Multi-system unification – 100+ sources consolidated (CRM, LMS, SharePoint) Training/LMS search – YouTube transcripts + Docebo + documentation unified	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ GDPR/CCPA compliance – European and California data protection ✅ Data encryption – In transit, at rest, SSL/TLS ⚠️ NO SOC 2/HIPAA/ISO 27001 – Not for enterprise or healthcare ⚠️ NO PCI DSS/FedRAMP – Not for payments or government	SOC 1/2/3 Type II – ISO 27001, ISO 27701, HIPAA, GDPR compliant Single-tenant – Customer data isolation, no cross-tenant leakage AES-256 + TLS 1.3 – Encryption at rest and in transit SSO integration – SAML 2.0 with Okta, Azure AD, OneLogin, Google FRAG security – Sensitive data removal before LLM transmission	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Free – 1 bot, 100 messages/month, 400K characters Starter ($19.99/mo) – 3 bots, 2K messages, all models, white-label Professional ($99/mo) – 5 bots, 10K messages, API access Business ($399/mo) – 20 bots, 40K messages, account manager ✅ Best value – $19.99 vs $50-100 competitors	⚠️ No public pricing – Requires enterprise sales engagement AWS Marketplace – 100K searches: $0.025/req, 200K: $0.015, 300K: $0.01 Unlimited connectors – Flat subscription, no per-connector fees 7-14 day deployment – Using pre-built connectors ⚠️ Annual escalation – Reviews note "guaranteed price increase every year"	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
✅ 4.9/5 customer support – Exceptional G2 rating for tier ✅ Email + live chat – All plans, business hours ✅ Priority support – Professional/Business with faster responses ⚠️ No 24/7 support – Limited hours, no SLA	N/A	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ No compliance certs – Missing SOC 2/HIPAA/ISO/PCI/FedRAMP ⚠️ No cloud storage – Missing Google Drive/Dropbox/Notion ⚠️ Storage limits – 11M characters fills quickly ⚠️ Model variance – GPT-4 best, Claude/Gemini inconsistent ⚠️ No voice/SMS/SDKs – Missing phone, text, developer libraries	⚠️ No public pricing – Requires sales engagement, annual escalation clauses ⚠️ No consumer messaging – NO WhatsApp, Telegram, Messenger native ⚠️ No Zapier – Major gap for no-code automation workflows ⚠️ Cloud-only – No on-premise/air-gapped for regulated industries ⚠️ 12MB document limit – May constrain large PDF processing Best for – Salesforce-centric enterprises; not API-first developers	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Agent Features
AI agent transformation – Task-performing AI agents beyond chatbots Zapier AI Actions – Automate workflows mid-conversation In-chat actions – Check orders, book appointments, send emails 95 languages – Automatic language support	SUVA Virtual Assistant – "World's First Federated RAG Chatbot" analyzing 20+ attributes 35+ languages – Native Arabic, German, French, Mandarin with extended CSV config Human handoff – Escalation to Salesforce, Zendesk, Khoros with full context SearchUnifyGPT™ – LLM answers with inline citations above traditional search Up to 5 agents – Per instance deployable across portals	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
R A G-as-a- Service Assessment
Platform type – Conversational AI with RAG, not pure RAG-as-a-Service ✅ Data sources – Website, documents, audio/video, sitemap ✅ LLM options – OpenAI, Claude 3, Gemini Pro, Llama 3.1 ✅ Integration ecosystem – 80+ native, no Zapier dependency ⚠️ API-first – Weak: REST API, no SDKs, basic docs ⚠️ Compliance – GDPR/CCPA only, NO SOC 2/HIPAA/ISO	Platform type – ENTERPRISE COGNITIVE SEARCH with RAG, not pure RaaS 5+ years leadership – G2 Leader 21 quarters with RAG as enhancement FRAG™ differentiator – Proprietary federated architecture for enterprise Target users – Large enterprises with 100+ fragmented knowledge sources ⚠️ Not for developers – Not lightweight API-first RAG for SMBs	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Additional Considerations
⚠️ Free plan limits – 100 messages/month for testing only ⚠️ Complex flows – Limited multi-step logic capabilities ⚠️ Training investment – Requires time for mastery ✅ Managed services – Available for large enterprise teams ✅ Strategic advantage – Multi-LLM flexibility vs locked competitors	✅ 100+ connectors – Reduced integration effort, 7-14 day deployment ✅ FRAG™ architecture – Enterprise hallucination mitigation ✅ Salesforce Summit – Deepest native integration available ⚠️ Cloud-only – No on-premise/air-gapped option ⚠️ No public pricing – Requires sales engagement ⚠️ No consumer messaging – WhatsApp, Telegram, Zapier absent	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
Customization & Flexibility ( Behavior & Knowledge)
✅ Visual flow builder – Drag-and-drop conversation design ✅ Tone and personality – Configurable via system prompts ✅ Multi-language – 95+ languages with automatic translation ✅ Knowledge control – Uploaded info, ChatGPT knowledge, live internet ✅ Lead qualification – Score and route based on responses	N/A	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior
F R A G™ Architecture ( Core Differentiator)
N/A	Federated RAG – 3-layer framework for hallucination mitigation in enterprise retrieval Federation Layer – 360-degree context across 100+ connected sources simultaneously Retrieval Layer – Keyword matching + semantic similarity + vector search combined ✅ Multi-repository context – Docs, forums, LMS, CRM, tickets unified for comprehensive answers	N/A

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Final Thoughts

Final Verdict: Fastbots vs SearchUnify

After analyzing features, pricing, performance, and user feedback, both Fastbots and SearchUnify are capable platforms that serve different market segments and use cases effectively.

When to Choose Fastbots

You value best value for multi-llm access - $19.99/month for gpt-4, claude, and gemini (vs competitors at $50-100/month)
80+ native integrations eliminate need for Zapier/Make middleware (saves $20-50/month)
Exceptional customer support - 4.9/5 rating with fast response times

Best For: Best value for multi-LLM access - $19.99/month for GPT-4, Claude, and Gemini (vs competitors at $50-100/month)

When to Choose SearchUnify

You value g2 leader for 21 consecutive quarters (5+ years) in enterprise search - exceptional market validation vs newer rag startups
Proprietary FRAG™ architecture specifically designed for hallucination mitigation with 3-layer federation, retrieval, augmented generation
100+ pre-built connectors dramatically reduce integration effort - Google Drive, Salesforce, ServiceNow, Zendesk, Slack, MS Teams, YouTube, Adobe AEM

Best For: G2 Leader for 21 consecutive quarters (5+ years) in Enterprise Search - exceptional market validation vs newer RAG startups

Migration & Switching Considerations

Switching between Fastbots and SearchUnify requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Fastbots starts at $19.99/month, while SearchUnify begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Fastbots and SearchUnify comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 4, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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The most accurate RAG-as-a-Service API. Deliver production-ready reliable RAG applications faster. Benchmarked #1 in accuracy and hallucinations for fully managed RAG-as-a-Service API.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

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