What are the main differences between Stonly and SupaVec?

Stonly excels in Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews and Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections, scoring 96/100 in user ratings with 71% accuracy. SupaVec leads in 100% open source with no vendor lock-in and Complete control over data and infrastructure with 84/100 overall rating and 87% accuracy. Key technical difference: Stonly focuses on Interactive step-by-step guides with decision trees while SupaVec emphasizes Open-source RAG engine. Pricing differs by $249/month.

Which is better for enterprises: Stonly or SupaVec?

Stonly offers SOC 2 compliance for enterprise security. HIPAA compliance is available in Stonly. For scalability, both offer cloud-based deployment options. Stonly leads with 96/100 enterprise readiness score (92/100 enterprise features).

How much does Stonly cost vs SupaVec?

Stonly starts at $249/monthly (enterprise model), while SupaVec begins at contact sales/monthly (open-source model). Both offer free tiers to get started. This represents a significant price difference of $249/month. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from SupaVec to Stonly?

Migration from SupaVec to Stonly typically requires API-based data export/import, which Stonly provides. Stonly provides comprehensive API access good documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Stonly support for migration assistance and best practices.

What integrations do Stonly and SupaVec support?

Stonly integrates with Zendesk (deep bidirectional integration), Salesforce Service Cloud, Freshdesk, ServiceNow, Zapier webhooks (form submissions, guide completions) (9 integrations total). SupaVec supports Supabase, PostgreSQL, MongoDB, AWS S3, Google Cloud Storage (9 integrations available). Both offer REST APIs for custom integrations. Integration coverage is comparable, with webhook support for real-time data sync.

What are the main differences between Stonly and Supavec?

Stonly offers strong capabilities, scoring 0/100 in user ratings. Supavec provides unique strengths with 0/100 overall rating. Key technical difference: Stonly focuses on advanced features while Supavec emphasizes specialized capabilities.

Which is better for enterprises: Stonly or Supavec?

Both platforms provide enterprise-grade security. HIPAA compliance varies - contact vendors for details. For scalability, both offer cloud-based deployment options. Supavec leads with strong/100 enterprise readiness score.

How much does Stonly cost vs Supavec?

Stonly starts at custom pricing/month (subscription model), while Supavec begins at contact sales/month (subscription model). Both require paid plans. Pricing is relatively comparable. See our detailed pricing breakdown for complete tier comparisons.

Can I migrate from Stonly to Supavec?

Migration from Stonly to Supavec typically requires manual data transfer since API access may be limited. Supavec offers standard documentation for the migration process. Estimated migration time: 1-2 days for cloud setup. Contact Supavec support for migration assistance and best practices.

What integrations do Stonly and Supavec support?

Stonly integrates with (multiple platforms). Supavec supports (various tools). API availability varies by plan. Integration coverage is comparable.

Stonly vs Supavec

Make an informed decision with our comprehensive comparison. Discover which RAG solution perfectly fits your needs.

More about Supavec More about Stonly Get Started Today

Priyansh KhodiyarDevRel at CustomGPT.ai

Fact checked and reviewed by Bill Cava

Published: 01.04.2025Updated: 25.04.2025

In this comprehensive guide, we compare Stonly and Supavec across various parameters including features, pricing, performance, and customer support to help you make the best decision for your business needs.

Overview

When choosing between Stonly and Supavec, understanding their unique strengths and architectural differences is crucial for making an informed decision. Both platforms serve the RAG (Retrieval-Augmented Generation) space but cater to different use cases and organizational needs.

Quick Decision Guide

Choose Stonly if: you value exceptional ease of use - 4.8/5 g2 rating with intuitive visual editor praised in 32 reviews
Choose Supavec if: you value 100% open source with no vendor lock-in

About Stonly

Stonly is interactive knowledge base platform with enterprise ai-powered answers. Stonly is a customer support knowledge management platform with embedded AI capabilities focused on interactive step-by-step guides and help desk agent assistance. Its AI Answers feature (Enterprise-only add-on) achieves 71% self-serve success rates, but it's fundamentally a knowledge base platform with AI features—not a pure RAG-as-a-Service solution. Founded in 2017, headquartered in San Francisco, CA, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

96/100

Starting Price

$249/mo

About Supavec

Supavec is the open source rag as a service platform. SupaVec is an open-source RAG platform that serves as an alternative to Carbon.ai. Built on transparency and data sovereignty, it allows developers to build powerful RAG applications with complete control over their infrastructure, supporting any data source at any scale. Founded in 2024, headquartered in Remote, the platform has established itself as a reliable solution in the RAG space.

Overall Rating

84/100

Starting Price

Custom

Key Differences at a Glance

In terms of user ratings, Stonly in overall satisfaction. From a cost perspective, Supavec offers more competitive entry pricing. The platforms also differ in their primary focus: Knowledge Management versus RAG Platform. These differences make each platform better suited for specific use cases and organizational requirements.

⚠️ What This Comparison Covers

We'll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization's needs. All data is independently verified from official documentation and third-party review platforms.

Detailed Feature Comparison

Stonly	Supavec	CustomGPTRECOMMENDED
Data Ingestion & Knowledge Sources
✅ PDF uploads & public website crawling – Zendesk help center content indexing supported ✅ Proprietary interactive guide format – Primary content model with visual editor ⚠️ No cloud storage integrations – Missing Google Drive, Dropbox, Notion, SharePoint, YouTube Content limits: Basic (5 guides, 400 views/mo), Small Business (unlimited, 4K views/mo), Enterprise (custom)	REST API Upload – PDFs, Markdown, TXT via API endpoints or raw text No Pre-Built Connectors – ⚠️ Script your own Google Drive/Notion fetchers Open Source Extensibility – ✅ Build connectors to Postgres, MongoDB, S3 Supabase Scalability – Handles millions of docs with horizontal scaling	1,400+ file formats – PDF, DOCX, Excel, PowerPoint, Markdown, HTML + auto-extraction from ZIP/RAR/7Z archives Website crawling – Sitemap indexing with configurable depth for help docs, FAQs, and public content Multimedia transcription – AI Vision, OCR, YouTube/Vimeo/podcast speech-to-text built-in Cloud integrations – Google Drive, SharePoint, OneDrive, Dropbox, Notion with auto-sync Knowledge platforms – Zendesk, Freshdesk, HubSpot, Confluence, Shopify connectors Massive scale – 60M words (Standard) / 300M words (Premium) per bot with no performance degradation
L L M Model Options
⚠️ Undisclosed proprietary LLM – No model selection or transparency on provider ✅ AI Profiles (20) & Custom Instructions (100) – Define tone, boundaries, behavior ✅ Guided AI Answers – Predefined responses for sensitive scenarios bypass AI ✅ Knowledge-grounded approach – Anchored responses reduce hallucinations vs generic chatbots	Model-Agnostic – Defaults to GPT-3.5, switch to GPT-4 or self-hosted Simple Config – Change model via config or prompt path No Prompt Magic – ⚠️ Plain RAG without anti-hallucination layer Quality Dependency – ⚠️ Rests on your LLM choice and prompting	GPT-5.1 models – Latest thinking models (Optimal & Smart variants) GPT-4 series – GPT-4, GPT-4 Turbo, GPT-4o available Claude 4.5 – Anthropic's Opus available for Enterprise Auto model routing – Balances cost/performance automatically Zero API key management – All models managed behind the scenes
Performance & Accuracy
✅ 71% self-serve success rate – Company data with AI Answers feature ✅ 70-76% ticket reduction – Documented in case studies ✅ 99.9% uptime claimed – No published SLA or response time details ⚠️ Flow reports update every 15 min – Not real-time analytics	Standard GPT RAG – Accuracy equals GPT quality plus RAG lift Fast Vector Search – Postgres pgvector keeps retrieval snappy No Benchmarks – ⚠️ Expect typical GPT-3.5/4 RAG performance Manual Citations – ⚠️ Prompt-engineer your own validation	Sub-second responses – Optimized RAG with vector search and multi-layer caching Benchmark-proven – 13% higher accuracy, 34% faster than OpenAI Assistants API Anti-hallucination tech – Responses grounded only in your provided content OpenGraph citations – Rich visual cards with titles, descriptions, images 99.9% uptime – Auto-scaling infrastructure handles traffic spikes
Developer Experience ( A P I & S D Ks)
✅ REST API – User provisioning, content management, widget control ✅ Mobile SDKs (Enterprise only) – iOS, Android, React Native, Flutter ⚠️ No Python/Node.js SDKs – No GraphQL, OpenAPI specs, or API sandbox	Straightforward REST – File uploads, text uploads, search endpoints No Official SDKs – ⚠️ Use fetch/axios or build wrapper Concise Docs – JS snippets with Postman collection included Open Source on GitHub – ✅ Community contributions welcome	REST API – Full-featured for agents, projects, data ingestion, chat queries Python SDK – Open-source `customgpt-client` with full API coverage Postman collections – Pre-built requests for rapid prototyping Webhooks – Real-time event notifications for conversations and leads OpenAI compatible – Use existing OpenAI SDK code with minimal changes
Integrations & Channels
✅ Deep help desk integrations – Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow ✅ Zapier integration – Webhook triggers for form submissions and completions ✅ Analytics integrations – Segment, Google Analytics ⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams	Pure REST API – No built-in widget or messaging platform bots DIY Front-End – ⚠️ Code your own chat UI or Slack bridge HTTP Compatibility – ✅ Any HTTP-capable app can integrate No Zapier – ⚠️ Webhooks and automations are manual	Website embedding – Lightweight JS widget or iframe with customizable positioning CMS plugins – WordPress, WIX, Webflow, Framer, SquareSpace native support 5,000+ app ecosystem – Zapier connects CRMs, marketing, e-commerce tools MCP Server – Integrate with Claude Desktop, Cursor, ChatGPT, Windsurf OpenAI SDK compatible – Drop-in replacement for OpenAI API endpoints LiveChat + Slack – Native chat widgets with human handoff capabilities
Customization & Branding
✅ Visual no-code editor – Intuitive interface for guides, decision trees, forms ✅ CSS customization on all paid plans – White-labeling Enterprise only ✅ Small learning curve – Users create guides in under 30 minutes ⚠️ Cannot edit on mobile devices – Desktop-only guide creation	No Pre-Made UI – Branding lives in your custom front-end White-Label by Default – ✅ API-only means no Supavec branding Full Control – Add domain checks and auth in your code	Full white-labeling included – Colors, logos, CSS, custom domains at no extra cost 2-minute setup – No-code wizard with drag-and-drop interface Persona customization – Control AI personality, tone, response style via pre-prompts Visual theme editor – Real-time preview of branding changes Domain allowlisting – Restrict embedding to approved sites only
Core Knowledge Base Features
✅ Interactive step-by-step guides – Visual flow builder with branching logic ✅ Decision trees, checklists, forms – Contact forms and lead capture ✅ Content versioning – Side-by-side comparison, instant restore (Business+) ✅ Multi-language support – Auto-translation on Enterprise plan	N/A	N/A
A I Answers Feature ( Enterprise Only)
⚠️ Enterprise add-on only – Not included in Small Business plan ✅ Generative AI grounded – Anchored in Stonly guides, websites, PDFs ✅ Confidence-based fallback – Switches to ML-powered search when confidence low ✅ 71% self-serve success rate – Hallucination reduction through knowledge-grounding	N/A	N/A
Observability & Monitoring
✅ Insights Dashboard – Views, visitors, bounce rates, drop-off analysis ✅ NPS surveys (all plans) – CSAT and CES Enterprise only ✅ Data export – Segment, Zapier, Google Analytics integration	No Built-In Dashboard – ⚠️ Log requests yourself or use Supabase metrics Basic Call Counts – Hosted plan shows simple usage stats External Logging – Wire up your own monitoring tools	Real-time dashboard – Query volumes, token usage, response times Customer Intelligence – User behavior patterns, popular queries, knowledge gaps Conversation analytics – Full transcripts, resolution rates, common questions Export capabilities – API export to BI tools and data warehouses
Pricing & Scalability
Basic (Free): 5 guides, 400 views/mo, 1 seat, single language Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization Enterprise (~$39K/year avg): Custom views, unlimited seats, AI Answers add-on, Mobile SDKs, SAML SSO ⚠️ Overage pricing escalates – +15K views = $200/mo, auto-upgrade after 2 months	MIT Open Source – ✅ Self-host free with your infrastructure costs Hosted Plans – Free (100 calls/mo), $190/yr (750 calls), $1,490/yr (5K calls) No Storage Metering – Only query volume counts toward limits Negotiate or Self-Host – Scale beyond caps with custom limits	Standard: $99/mo – 60M words, 10 bots Premium: $449/mo – 300M words, 100 bots Auto-scaling – Managed cloud scales with demand Flat rates – No per-query charges
Security & Privacy
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 compliant ✅ Trust Center – trust.stonly.com with security documentation, subprocessor lists ✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA	Self-Hosting Privacy – ✅ Everything on your servers for compliance Supabase RLS – Row-level security fences team data when hosted No Model Training – ✅ Your docs never used for LLM training GDPR/HIPAA Ready – Self-host for compliance on your infrastructure	SOC 2 Type II + GDPR – Third-party audited compliance Encryption – 256-bit AES at rest, SSL/TLS in transit Access controls – RBAC, 2FA, SSO, domain allowlisting Data isolation – Never trains on your data
Support & Ecosystem
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised in 32 reviews ✅ Email and chat support – Dedicated support on Enterprise plan ✅ Pre-built templates – Quick onboarding, guides created in under 30 minutes	Community Help – GitHub/Discord for free tier and self-hosted Email Support – Paid plans get email support with priority levels Lean Docs – ⚠️ Endpoint references, not extensive tutorials Open-Source PRs – ✅ Forks and contributions welcome	Comprehensive docs – Tutorials, cookbooks, API references Email + in-app support – Under 24hr response time Premium support – Dedicated account managers for Premium/Enterprise Open-source SDK – Python SDK, Postman, GitHub examples 5,000+ Zapier apps – CRMs, e-commerce, marketing integrations
No- Code Interface & Usability
✅ 4.8/5 ease of use rating – Visual drag-and-drop editor, no coding required ✅ Small learning curve – Non-technical teams productive quickly ✅ Pre-built templates – Common scenarios covered for faster creation	N/A	2-minute deployment – Fastest time-to-value in the industry Wizard interface – Step-by-step with visual previews Drag-and-drop – Upload files, paste URLs, connect cloud storage In-browser testing – Test before deploying to production Zero learning curve – Productive on day one
R A G-as-a- Service Assessment
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI ⚠️ Limited data sources – PDF, public web, Zendesk only ✅ Strong hallucination controls – Grounded in structured content Best for: Customer support ticket deflection, not flexible RAG backends	TRUE RAG-AS-A-SERVICE API – Lightweight MIT open-source backend Carbon.ai Alternative – Created as transparent open-source response Target Market – Developers on budget, self-hosting for data sovereignty Standard RAG – Document chunking, embeddings, pgvector search API-First Design – ✅ Pure REST without GUI or widgets Affordable Pricing – ✅ 40-90% cheaper than commercial platforms Developer Platform – ⚠️ Not for non-technical teams	Platform type – TRUE RAG-AS-A-SERVICE with managed infrastructure API-first – REST API, Python SDK, OpenAI compatibility, MCP Server No-code option – 2-minute wizard deployment for non-developers Hybrid positioning – Serves both dev teams (APIs) and business users (no-code) Enterprise ready – SOC 2 Type II, GDPR, WCAG 2.0, flat-rate pricing
Competitive Positioning
✅ Unique interactive guide format – Structured support content vs free-form chat ✅ 70-76% ticket reduction – 71% self-serve success rate documented vs CustomGPT: Different categories (knowledge base vs RAG-as-a-Service) Target: Support teams using Zendesk/Salesforce, not RAG developers	Market Position – MIT open-source RAG API on Supabase Target Customers – Developers building custom RAG, budget-conscious startups Key Competitors – Carbon.ai, LangChain, SimplyRetrieve, hosted RAG APIs Advantages – ✅ MIT license, Supabase foundation, model-agnostic, privacy-focused Best For – Lightweight RAG backend, self-hosting, avoiding platform costs	Market position – Leading RAG platform balancing enterprise accuracy with no-code usability. Trusted by 6,000+ orgs including Adobe, MIT, Dropbox. Key differentiators – #1 benchmarked accuracy • 1,400+ formats • Full white-labeling included • Flat-rate pricing vs OpenAI – 10% lower hallucination, 13% higher accuracy, 34% faster vs Botsonic/Chatbase – More file formats, source citations, no hidden costs vs LangChain – Production-ready in 2 min vs weeks of development
A I Models
⚠️ Undisclosed Proprietary LLM – No model selection or transparency ✅ AI Profiles (20) & Custom Instructions (100) – Define tone and boundaries ✅ Guided AI Answers – Predefined responses for sensitive scenarios ✅ Knowledge-grounded approach – Anchored responses reduce hallucinations	GPT-3.5 Default – Cost-effective with GPT-4/4-turbo support Self-Hosted Models – ✅ Llama, Mistral via API endpoints No Model Lock-In – ✅ Switch by changing config Direct API Keys – ✅ Connect your own OpenAI without markup	OpenAI – GPT-5.1 (Optimal/Smart), GPT-4 series Anthropic – Claude 4.5 Opus/Sonnet (Enterprise) Auto-routing – Intelligent model selection for cost/performance Managed – No API keys or fine-tuning required
R A G Capabilities
✅ AI Answers (Enterprise add-on) – Grounded in guides, websites, PDFs ✅ 71% self-serve success rate – Confidence-based fallback to ML search ⚠️ Limited data sources – No Google Drive, Dropbox, Notion, SharePoint, YouTube ⚠️ Manual content updates – No automatic syncing from external sources	Standard RAG – Document chunking with Postgres pgvector search OpenAI Embeddings – Automatic embedding generation on upload Fast Re-Indexing – ✅ Almost instant document updates No Advanced Features – ⚠️ No hybrid search, reranking, or multi-query No Hallucination Detection – ⚠️ Implement citations manually	GPT-4 + RAG – Outperforms OpenAI in independent benchmarks Anti-hallucination – Responses grounded in your content only Automatic citations – Clickable source links in every response Sub-second latency – Optimized vector search and caching Scale to 300M words – No performance degradation at scale
Use Cases
✅ Customer support ticket deflection – 70-76% reduction through interactive guides ✅ Deep help desk integration – Zendesk, Salesforce, Freshdesk, ServiceNow workflows ✅ Interactive onboarding – Step-by-step guides, decision trees, checklists ✅ Multi-language support – Auto-translation for global teams (Enterprise)	Custom Chatbot Backends – Developers building own chat interfaces Self-Hosted Retrieval – ✅ Data sovereignty with Supabase infrastructure Budget RAG Apps – Startups minimizing costs with MIT license Supabase Projects – Teams already using Supabase stack Not Ideal For – ⚠️ Non-technical teams or advanced RAG needs	Customer support – 24/7 AI handling common queries with citations Internal knowledge – HR policies, onboarding, technical docs Sales enablement – Product info, lead qualification, education Documentation – Help centers, FAQs with auto-crawling E-commerce – Product recommendations, order assistance
Security & Compliance
✅ SOC 2 Type 2, GDPR, HIPAA, ISO 27001 – PCI, CSA Star Level 1 ✅ Trust Center – trust.stonly.com with documentation, subprocessor lists ✅ SAML 2.0 SSO (Enterprise) – IP allowlisting, advanced RBAC, 2FA ⚠️ Data residency not documented – May limit certain jurisdiction deployments	Self-Hosting Advantage – ✅ Complete data sovereignty on your servers Supabase RLS – Row-level security for multi-tenant isolation GDPR/HIPAA Ready – Self-host for compliance requirements No SOC 2 – ⚠️ Open-source lacks formal certifications DIY Access Controls – ⚠️ Implement auth and RBAC yourself	SOC 2 Type II + GDPR – Regular third-party audits, full EU compliance 256-bit AES encryption – Data at rest; SSL/TLS in transit SSO + 2FA + RBAC – Enterprise access controls with role-based permissions Data isolation – Never trains on customer data Domain allowlisting – Restrict chatbot to approved domains
Pricing & Plans
Basic (Free): 5 guides, 400 views/mo, 1 seat, single language Small Business ($249/mo, $199/mo annual): Unlimited guides, 4K views/mo, 5 seats, CSS customization Enterprise (~$39K/year avg): Custom views, unlimited seats, white-label, SAML SSO, Mobile SDKs ⚠️ Overage pricing: +15K views = $200/mo, auto-upgrade after 2 consecutive months	Free Self-Hosting – ✅ MIT license with only infrastructure costs Hosted Free – 100 API calls/month for testing Basic $190/year – 750 calls/mo with email support Enterprise $1,490/year – 5K calls/mo with priority support 40-90% Cheaper – ✅ vs commercial RAG platforms	Standard: $99/mo – 10 chatbots, 60M words, 5K items/bot Premium: $449/mo – 100 chatbots, 300M words, 20K items/bot Enterprise: Custom – SSO, dedicated support, custom SLAs 7-day free trial – Full Standard access, no charges Flat-rate pricing – No per-query charges, no hidden costs
Support & Documentation
✅ 4.8/5 G2 rating (132 reviews) – Ease of use praised consistently ✅ Email and chat support – Dedicated support on Enterprise plan ✅ Pre-built templates & tutorials – Guides created in under 30 minutes	Lean API Docs – ⚠️ Technical reference, not tutorial-heavy Community Support – GitHub Discussions and Discord Email for Paid – Basic/Enterprise get email support Postman Collection – ✅ Quick testing and integration	Documentation hub – Docs, tutorials, API references Support channels – Email, in-app chat, dedicated managers (Premium+) Open-source – Python SDK, Postman, GitHub examples Community – User community + 5,000 Zapier integrations
Limitations & Considerations
⚠️ NOT a RAG-as-a-Service platform – Knowledge base tool with embedded AI ⚠️ AI Answers Enterprise-gated – ~$39K/year, not available on $249/mo tier ⚠️ Limited data sources – PDF, web, Zendesk only; no cloud storage ⚠️ No messaging integrations – Missing Slack, WhatsApp, Telegram, Microsoft Teams Not ideal for: Pure RAG API, multi-tenant SaaS backends, model customization needs	No GUI/Dashboard – ⚠️ Everything via API, no business-user interface Developer-Only – ⚠️ Requires coding for setup and integration Basic RAG Only – ⚠️ No hybrid search, reranking, or query expansion No Observability – ⚠️ Must build your own logging layer Manual Connectors – ⚠️ Script your own Google Drive/Notion fetches Stateless API – ⚠️ No chat history or session management	Managed service – Less control over RAG pipeline vs build-your-own Model selection – OpenAI + Anthropic only; no Cohere, AI21, open-source Real-time data – Requires re-indexing; not ideal for live inventory/prices Enterprise features – Custom SSO only on Enterprise plan
Core Agent Features
✅ Knowledge-grounded responses – Verified structured knowledge prevents hallucinations ✅ AI Agent Assist – Summarizes tickets, suggests paths, drafts responses ✅ Process automation – Define workflows linked to back-office tools ✅ 71% self-serve success rate – Personalized knowledge adapts to needs	Stateless RAG – Pure retrieval + generation without conversation state Postgres Vector Search – ✅ Fast pgvector with cosine similarity Metadata Filtering – Custom tagging for organized knowledge Supabase Integration – Built on PostgreSQL with RLS security No Chat UI – ⚠️ API-only, build your own interface No Advanced RAG – ⚠️ Missing hybrid search, knowledge graphs, reranking	Custom AI Agents – Autonomous GPT-4/Claude agents for business tasks Multi-Agent Systems – Specialized agents for support, sales, knowledge Memory & Context – Persistent conversation history across sessions Tool Integration – Webhooks + 5,000 Zapier apps for automation Continuous Learning – Auto re-indexing without manual retraining
Additional Considerations
⚠️ Limited UI customization – Cannot fully match specific brand requirements ⚠️ No offline access – Requires internet connectivity for guide availability ⚠️ Performance degradation with large guides – Scalability concerns with complexity ⚠️ View-based pricing – Additional fees for exceeding 4K views/mo	N/A	Time-to-value – 2-minute deployment vs weeks with DIY Always current – Auto-updates to latest GPT models Proven scale – 6,000+ organizations, millions of queries Multi-LLM – OpenAI + Claude reduces vendor lock-in
Core Chatbot Features
✅ Interactive step-by-step guides – Visual flow builder with branching logic ✅ Decision trees and checklists – Task management with progress tracking ✅ Contact forms and lead capture – Integrated customer information collection ✅ Multi-language support – Auto-translation on Enterprise plan	Basic RAG – Retrieve chunks + LLM answer, stateless calls No Chat History – ⚠️ No built-in conversation tracking No Lead Capture – ⚠️ No human handoff or escalation features Fast Retrieval – ✅ Pulls relevant text quickly for LLM response	✅ #1 accuracy – Median 5/5 in independent benchmarks, 10% lower hallucination than OpenAI ✅ Source citations – Every response includes clickable links to original documents ✅ 93% resolution rate – Handles queries autonomously, reducing human workload ✅ 92 languages – Native multilingual support without per-language config ✅ Lead capture – Built-in email collection, custom forms, real-time notifications ✅ Human handoff – Escalation with full conversation context preserved
Customization & Flexibility ( Behavior & Knowledge)
✅ CSS and HTML customization – Change layout and look with custom code ✅ Intuitive no-code tools – Easy customization without coding for basics ✅ Personalized content – Use customer data for targeted experiences ✅ Rich media support – Images, GIFs, videos, annotations	Instant Re-Embedding – ✅ Upload/overwrite docs with near-instant reindex Prompt-Based Behavior – ⚠️ No GUI for personas or rules Multi-Lingual Support – Tell LLM in your prompt for language Metadata & Chunking – Add custom metadata and build logic around it	Live content updates – Add/remove content with automatic re-indexing System prompts – Shape agent behavior and voice through instructions Multi-agent support – Different bots for different teams Smart defaults – No ML expertise required for custom behavior

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Final Thoughts

Final Verdict: Stonly vs Supavec

After analyzing features, pricing, performance, and user feedback, both Stonly and Supavec are capable platforms that serve different market segments and use cases effectively.

When to Choose Stonly

You value exceptional ease of use - 4.8/5 g2 rating with intuitive visual editor praised in 32 reviews
Deep help desk integrations - bidirectional Zendesk, Salesforce, Freshdesk, ServiceNow connections
Strong compliance - SOC 2 Type 2, GDPR, HIPAA, ISO 27001, PCI, CSA Star Level 1

Best For: Exceptional ease of use - 4.8/5 G2 rating with intuitive visual editor praised in 32 reviews

When to Choose Supavec

You value 100% open source with no vendor lock-in
Complete control over data and infrastructure
Strong privacy with Supabase RLS integration

Best For: 100% open source with no vendor lock-in

Migration & Switching Considerations

Switching between Stonly and Supavec requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.

Pricing Comparison Summary

Stonly starts at $249/month, while Supavec begins at custom pricing. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.

Our Recommendation Process

Start with a free trial - Both platforms offer trial periods to test with your actual data
Define success metrics - Response accuracy, latency, user satisfaction, cost per query
Test with real use cases - Don't rely on generic demos; use your production data
Evaluate total cost - Factor in implementation time, training, and ongoing maintenance
Check vendor stability - Review roadmap transparency, update frequency, and support quality

For most organizations, the decision between Stonly and Supavec comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.

📚 Next Steps

Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.

• Review: Check the detailed feature comparison table above
• Test: Sign up for free trials and test with real queries
• Calculate: Estimate your monthly costs based on expected usage
• Decide: Choose the platform that best aligns with your requirements

Last updated: February 16, 2026 | This comparison is regularly reviewed and updated to reflect the latest platform capabilities, pricing, and user feedback.

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Priyansh Khodiyar

DevRel at CustomGPT.ai. Passionate about AI and its applications. Here to help you navigate the world of AI tools and make informed decisions for your business.

Stonly vs Supavec